NEVER GO HERE! terrible place, understaffed and the CNA's do not care about you. Let you sit and…read morewait to use the bathroom over an hour until someone came. As for the billing staff, I am being charged for what they call an "incontent" package. As they explained diapers which I never used. Also, they bill you to rent the wheelchairs. Terrible management. After 2 weeks they wanted me to leave because I was non weight bearing. I did not even live in the state of IL and Michelle basically said sorry we are not a hotel. You can come back when you are able to walk. They billed me over 12,000 for 4 weeks stay and are still trying to bill me for things I never used. I feel bad for the people that do not check their bills . STAY CLEAR OF THIS PLACE

My mom was battling cancer and was put in hospice care. From the minute we arrived at the facility…read morecare providers were by our side every step of the way. She was under the care of Journey Hospice in the Victory Lakes rehabilitation building. The facilities are well run, very clean, and the grounds are beautiful. The staff that we worked with couldn't have been more accommodating and caring during our delicate situation. My family and I have nothing but positive things to say about The Village at Victory Lakes and Journey Hospice care.

My family had a loved one brought here for care. It was THE WORST place I have ever been to in my…read morelife! It was filthy, with dirt and messes everywhere. Our loved one was plopped into an old metal bed that didn't even hold him. He was falling off the side of the bed. They had to search and Try and find a pillow to prop his arm up. He lay there waiting to be attended to for hours! We observed "nurses"?? using the same pair of gloves for everything they did. I would not leave my dog there!! We had to call an ambulance and have him removed, and taken to a hospital. Warning!! NEVER USE THIS AWFUL FACILITY!!

My family member was in and out of their Waukegan facility for several months. The staff were…read moreattentive, compassionate and went above and beyond to provide support for our loved one and family. You are warmly greeted by the front desk manager, Andre, when you enter the facility. Several of the nurses said they work there because they love taking care of people, especially older people. Their intake coordinator and social worker were always available to answer questions. We spoke with the head of nursing, after hours, on more than one occasion. The nutritionists and cook did their best to accommodate special requests. The physical therapist would not take no for an answer which was necessary. The staff are friendly and seem to work well together. The facility is clean. Your loved one will be well cared for at Elevate Care.

My Mom stayed her for about two years. She had to leave because she could no longer afford to…read moreprivately pay for care. Since her departure, she's been at several other facilities, and none have compared to the compassionate care and support she received at Sunrise. The Sunrise staff truly excel at ensuring the well-being of their residents. They go above and beyond to meet the community's needs. The facility is well maintained, vibrant (even amidst challenging Covid conditions where they had to think creatively to offer group activities), and the management staff is active, visible, and engaged in the day-to-day community operations. The Director is an excellent communicator, she is fair, and willing to think "outside the box" to find solutions. I highly recommend this place for your loved one!

I recently moved my mother from another assisted living home in the area. The home was brand new…read moreand beautiful and I felt it was a good choice for my mom. After close to two years of frustration, numerous meetings and not seeing any changes I met with Sunrise. I decided to move my mom to sunrise even though we were in the middle of COVID. If was the best thing I ever did. Not just according to me but also according to my mom. Sunrise has it dialed in and all the things that used to frustrate me are gone. The CNA,s have spent time getting to know her. My mom says she feels like they really take an interest in getting to know her. My advise to anyone who is looking for assisted living in the area, don't be fooled by the shiny penny. It is the concern and care for the family member that is most important. Thank you Sunrise for giving me peace of mind.

I needed cataract surgery and called Comfort Keepers in Grayslake for transportation to and from…read moreLoyola in Maywood from my home in Mundelein. I needed someone to stay at the hospital during the procedure and then take me home after. I met with Ryan who took all my information and matched me with one of their care givers, Daria. Daria was fabulous. My procedure meant I needed to be at the hospital at 5:30am. Ugh. We left my home at 4:30am and Daria didn't bat an eye at the time. Afterward, Daria pulled the car up to the hospital door, helped me in and took me to Target to help me get the one lens from my glasses removed that corresponded with the eye that just had surgery. Unfortunately, I was in a tremendous amount of pain and Daria was there every step of the way. I have already requested her for my second cataract surgery. I cannot say enough praise for Comfort Keepers and especially for Daria.

We had a coordinator come to our home and get us all set for a caregiver for my mother for three…read moretimes a week. Something happened to her and she was unable to return to work, but the company poorly executed on following up on her tasks and providing my mother with the caregiver we were promised. I was promised return phone calls and follow ups but was ghosted several times. Big waste of my time and my mother's. Wouldn't recommend.

My experience wasn't good, Removed my wife after 1 week…read more They advised me to let her adjust for at least 1 more week before deciding on pulling her out. I visited on day 7 with an open mind. I decided that if there was good evidence she was happy and engaging more, I could be willing to wait another week and see how it goes. See if she adjusts more. Unfortunately, I noticed her wedding ring was gone along with some necklaces she permanently wears that have sentimental value. Her debit card and credit card (both were already deactivated prior to intake but kept in her wallet to make her feel calm) were also missing from the slots in her wallet. Also, several other low value items like bed sheet set and personal care. This makes me think the missing ring and necklaces aren't just lost. They were likely stolen. The wallet has card slots so, someone went in the wallet and pulled the 2 cards out (again, deactivated cards but, looks like someone took them to try and use them). They told me not to bring valuable items and I didn't bring any cash or other jewelry but I didn't expect for a wedding ring that has never left her finger and necklaces she never removes, even during showers to be stolen. Let alone things from her purse. Lastly, the place has not even offered to make good on the wedding ring value They billed me for a second month ( per their policy) even though she was only there for 7 days . I di file a police report. So, I;d think twice before letting a loved on in this facility.

They work hard to match you or your loved one up with the right caregiver. They are punctual and…read morekind. They provide excellent care for their clients and I would not hesitate to recommend their services.

Had temporary care for my 89 year old Mom while we were out of town and what a great experience…read more Such peace of mind knowing he was being well attended to. So great we are going to do this permanently 3 days a week. I am ready to go back to being the daughter and not the complete caregiver. Inspired Home Care is allowing me that blessing!