This was the BEST experience I've had buying a car, and Ernesto had much to do with it. He prepared the car and my paperwork the night before, not even knowing if i would buy the car. This meant that there was no waiting, no shuffling to another salesperson for any add-ons, and virtually no wait after deciding to purchase. I never felt pressured either (HUGE PLUS) and drove away with our new family car in less than an hour and a half. I highly recommend Ernesto (especially) and his team and will go back if we need another car. Thanks!! read more

Great place! Found the car I loved! Great deal thanks Moe!!!!! Recommend this dealership for Land Rover! read more

Dev Shahani is the best I have bought several vehicle's from him and referred my family and friends to him

There service department is overpriced, inexperienced and not very courteous. Both Land Rover and Lotus services try to take advantage of the customer. read more

HORRIBLE DEALER SERVICE EXPERIENCE My i-Pace had to be towed into the dealer for a "Gearbox Fault" which made it undrivable. I bought my i-Pace at Galpin in Van Nuys and they had serviced it well so I had it towed there as they knew my vehicle. It was a Saturday and their service center was closed until Monday. Monday comes and I talk to my service advisor and he tells me that he is going to get it diagnosed. At the end of the day, I check in and he lets me know that they are going to download the data and should have an answer in the morning (Tuesday). Tuesday comes and I ping him for the answer. He calls me to tell me that they have to replace the wiring harness (which given the other posts on the forum, should have been the expected diagnosis.) He then says the part could take a week to get in stock (maybe less) and that the service is a four day job. Unbelievable! But what can I do. He assures me the part will be ordered that day and that he'll give me an ETA for when it arrives and that they will get started on the car as soon as the parts arrive. I don't hear from him with the expected time, so I ping him again the next day and he gives me good news. The parts have come in and they will get started on my car in the morning (Thursday morning). We then have a discussion about the length of the repair. I tell him I've since seen the Technical Bulletin from JLR on this issue and I know it is an 11 hour job. He hadn't seen the Bulletin so we go back and forth about the parts numbers, he tells me he sees it's a 9 hour job. I assume from Topix. Anyway, I rest easier knowing that my car will be done, maybe by Friday but likely by Monday. ... So far so good. Just before 4 pm on Friday, I give my service advisor a call to see how the progress is. He doesn't pick up, but as I am on hold for voicemail, another service advisor calls to tell me that my regular service advisor will be on vacation next week and that he will be taking care of me and that my car should be ready to start repairs ON TUESDAY! I tell him that my regular advisor promised me that it would be started the day before our call and that I was expecting that it might get done the on Friday, not first start repairs they day after it reasonably should be finished. He then tells me something that causes me to lose my mind. He tells me "I don't know if you know this, but Galpin is opening its Land Rover dealership this weekend and we had 200 cars to get ready." Like I said, I lost it. I told him that my car had been there since Saturday and I didn't care that the dealer had its own cars to get ready, that wasn't my problem. They had promised to get my car fixed and that they were going to start on Thursday not the following Tuesday. I then asked to speak to the service manager. He transferred me to the service manager, who did not pick up. I left him a voicemail message. That was 4 pm yesterday. I still have not heard back form him. I guess the service manager takes off early on Fridays and doesn't return call on the weekends. I don't know how JLR let's this happen given that they charge premium prices for their cars. This is not what I expect from a service department for a luxury brand or from any brand of car. I don't know how JLR allows this kind of behavior to happen. read more

Steve Rodgers made the process of buying a car an incredibly positive experience! I have not purchased a new car in 15 years and I did not know what to expect. I was pretty stressed out about what car to buy and the whole process. Steve is an absolute pleasure to woirk with in every way! He took the time to help me choose the right car give me options, was patient, caring, and provided exemplary customer service! If you need to buy a car, Steve will find any car you want and make sure you get the best deal! He also works in the internet department!If you want five star service, I highly reccomend Steve Rodgers! I m so happy with my new car read more

Christian Merino is the salesman to contact. Chris assisted me with my previous truck, and today got me into a new truck. Originally, I placed an order for a specific F150 with an expected delivery towards the end of the year. Chris kept me in mind when he found a similar truck with identical packages as my order. Called me immediately and had a good deal by the time I walked into the dealership. Expect an update when my lease is up and get a new truck. Thank you, Christian! read more

6/7/2019 Eric Felder of Glapin is a pleasure to work with!!! I highly recommend him, and this is why ..... I had an excellent experience dealing with Galpin Jaguar because of Eric and his professionalism and competitiveness in getting me the best price on my New Jaguar F Pace lease. Most importantly, his professionalism and customer sevice is unmatched. Thank you again, Eric, for a stress free vehicle leasing process and a price that couldn't be beat .I will be referring many friends and family your way for your honest and competitive business practice. And of course, I love my New F Pace! read more

Galpin Aston Martin - Car Dealers Near Me - Van Nuys, California

There is a reason why this place is number one in the country! In one word, SERVICE! We bought a Volvo SUV from them and we loved it so much we went back a week later for another one. If you are lucky enough to deal with Rafael (he's at Galpin Volvo but I'm sure he can help with their other brands too, like: Jaguar Lincoln, Austin Martin, Ford, and Mercury), you will not be disappointed. He has earned our trust in a powerful way by backing everything he says with action. If he says he'll do something, don't bet against him-you will lose! From the lowest prices to the best warrantees, they have it all! And Rafael will make sure you get it. We shopped around for 3 months and Galpin beat every single dealership we looked at. And if you visit their showroom you will immediately see the the reason why and a huge difference in the way they do business. You can enjoy a full featured Starbucks coffee house right inside the showroom or walk next door for a fine meal at Galpin Restaurant! And again, you will not be disappointed. Even the financing was better at this place. We had APR offers with our good credit at 8.4% for 4 years. From Galpin Motors we got 4.99%. It just doesn't get better than the experience we had at this place, simply the best! Thank you Rafael and Galpin Motors and Galpin Volvo! Good luck and keep up the great work! read more

This is my second time leasing a car from Ernesto at Galpin Premier! I am very happy with both experiences! Ernesto was great and I have already recommended him to friends! He was very honest, friendly, and helpful and was able to get me the car I really wanted both times! Each time I leased a Volvo S60 Inscription because it's a great car! Volvo has become a beautiful car with excellent safety and luxury features! I urge people to buy them all of the time! The service experience is also "first-class!" They don't just represent Volvo! They also sell Lincoln, Lotus, Jaguar, Aston Martin, Porsche, and now Land Rover! So you can browse some great vehicles while enjoying your favorite complimentary Starbucks! read more

Galpin Aston Martin - View of my 2nd Volvo S60 Inscription - Car Dealers Near Me - Van Nuys, California

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Steve Rodgers is our go to guy for cars. We are fiercely loyal to Steve! We refer him to anyone buying a car. He just sold us our 2nd car and if we need a rental he's handled it for us for years. He's honest and thorough and he helps rescue animals. One heck of a human! Thank you for always making us feel like VIP's! read more

Galpin Aston Martin - Car Dealers Near Me - Van Nuys, California

This is my go to place to buy and service my cars. These guys are knowledgeable and customer service oriented. I always feel at home. They are closed right now due to Covid 19, and I was having an issue with my car. I messaged Jeremy Guller and Lily took great care of me. He went in and had me leave my car and provided a loaner. Which, btw, I love. The XC90 is a great car. Anyway, they went above and beyond once again. I couldn't recommend them enough. Hands down best service. Thank you Jeremy and Lily. read more

Awesome experience I never had and also that was my first time to visit Galpin!! When I was super interested in Lincoln MKZ H, I checked most Lincoln dealer shop in yelp then I found here. I wanna try to know more about this brand new car!! It's valuable to drive 1hour to check out, even though I live in east of LA! Of course, It's the largest lincoln dealer shop in Great Los Angeles. I really like the service here, my dealer Robert Steel who a super nice and professional salesman helped me lot. He drove to the large garage and showing the cars, just two days I can finish all decision and made a deal with Lincoln. He has high efficiency and also anytime text reply as fast as he can. Haha there is one thing, when I drove more than one hour to got Galpin, I can drink a cup of ice Starbucks inside, that's cool! And not any dealer shop has. Lol Oh, one more thing I wanna share, which is the lincoln keychain! As we know lincoln is a luxury brand and people highly respect the president Lincoln, so collecting Lincoln stuff will be give people bring fortune. U know what, the logo shape is a shining start in the sky! So I really like it. My dealer Robert mail me a lincoln keychain as a gift. I really really appreciate Galpin Lincoln, treat costumer as a family! Keep Like Like for them!! I really recommend Lincoln MKZ H, and any color is so beautiful, the high technology is the coolest part of the car. No mater I drove it to anywhere, I received a lots high praise from every people!! Especially in Asia area in LA lol . I am so glad went to Galpin Lincoln and purchased one of my favorite car in my life!! XDDDDD read more

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Premier is definitely the word here at this Auto Mall. I'm actually in awe of this place. My husband and I just had the pleasure of purchasing a new to me Infiniti QX56 from this lot just 3 days ago. Our salesman Eric Really came through for us. I just knew we were going to embarrass ourselves: We'd just purchased a Lincoln Navigator not even 30 days ago from another dealership and decided it was the worst decision ever. Too late to return it my husband called Galpin and got ahold of a man named Eric F. Let's just say we didn't know what to expect. I still can not believe the experience in total. Long story short we are the new owners of a beautiful luxury suv and our children couldn't be happier. I even saw one of my a member from one of my favorite bands here!!!! Epic As well as one of our clients hanging out here that day as well! I don't think I'll ever shop another dealership period!!!!! read more

Amazing service ! New or Used, this guy CARES!! From start to finish, no games ! I couldn't be happier !Best car buying experience I have ever hard! seriously save yourself the hassle, contact Ali Kahlil at akhalil@galpin.com You won't be dissatisfied! read more

Galpin Premier is the definition of luxury, and Justin is the sales guy that makes car buying convenient. I've picked up multiple cars through Justin and have sent my family and friends to him as well. I appreciate the fact that he respects my time and has always gone out of his way to make sure I was happy with every sale. Galpin is a huge company, with tons of sales people, tons of different cars and multiple dealerships/locations and I can honestly say that whenever I'm looking for a ride, new or used, Justin is my go-to guy because I know he wouldn't push me into something he himself wouldn't drive. Thanks for making 4-5 car buying experience less stressful and surprisingly enjoyable, Justin! read more

If you're looking for someone patient, business savvy and will lead you in the right direction for your next purchase Martin Hawatmeh is your man. I had the pleasure of purchasing two Vehicles from Martin. Definitely Grateful for the position he has put me in. Thank you Martin ! read more

My experience at Galpin was amazing! I was shopping for a new vehicle but I wasn't super set on exactly what I wanted. I usually don't like salesman either. Most are so pushy, not genuine & they don't have your best interest at heart but I met with a sales men there named Martin and omg! His knowledge & customer service was exceptional! I could tell he genuinely cared. He helped me pick out the best car for my needs & got me a great deal. Will definitely be referring my friends & family to him! read more

Thank you Ivan Merino for my new Lincoln MKC. I went with my daughter so she could talk about trading in her Toyota Corolla. We were just going to talk, no intention of buying anything. Ivan helped her with getting a good deal on trading in her car, we test drove an MKC and she liked it. She decided she wanted an a bigger car. While there at Galpin, I had my Ford Escape-see photo. I only owed abt $6000. on the balance of loan. Ivan had them check out my car. Next thing I know we ( daughter & I ) are driving away in two brand new 2017 Lincoln MKC's. I have always had used cars and never leased, cuz I thought it was too expensive, plus I liked my cars and planned on keeping them. I have never been Happier to have my MKC... also my daughters' boyfriend liked her car so much that he went to talk with Ivan and came home with the Lincoln in the showroom. His has massaging seats.. lucky him!!! If anyone is looking to purchase or lease a car, go see Ivan at Galpin, he is certified to sell every car, whether it be a Ford, Volvo, Lincoln, Jaguar...Anything Galpin has can be yours and you WILL NOT BE DISAPPOINTED!!! Thank you Galpin and Ivan Merino for our new toys. Mine is silver and daughters is white. read more

Galpin Aston Martin - Car Dealers Near Me - Van Nuys, California

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David Gonzalez is the man! Being a first time buyer, I didn't have the knowledge about the process, expectations and all the technical aspects like financing that are involved when shopping for a new addition to your driveway. David walked me through a thorough and seamless understanding by taking hours out of his day to address my questions and concerns through the week upon my purchase. He was extremely honest and truly wanted to find what was suitable for me with all things considered. Nothing was overlooked and I felt comfortable trusting his guidance and expertise. Now, I have a car I didn't know I would fall in love with to call my own! Everything from start to finish was a stepping stone and highlight at that. It was a totally exciting and fun experience. I'd strongly recommend anyone I know to see David first thing when on the market for a new car. Another thank you to Wayne and Jason at Galpin Honda for easing me into all the documentation and making the process not only enjoyable but entertaining! read more

True 5 star experience with Ernesto at Galpin Premier (Jaguar). Ernesto has been courteous, prompt and upfront in every way possible. He tried his best to find the best matching car I want and also the best price possible going through multi chains of approval from his management. I will certainly do another deal with him in near future. read more

Todd was amazing! He's thorough and very patient. His follow through with communication was key. I am so happy he helped me from start to finish with my new Ford Transit Connect Wagon. I highly recommend Todd Kessler for your next vehicle from Galpin. read more

This is a reposting of the review I left on the Galpin Volvo Yelp page. I understand that Volvo is part of the "Premier Collection" at the dealership. "After many years of purchasing cars from dealerships, I truly believe that this one with - and dealing with Justin Permijo at Galpin - was one of the best. Justin was our "guide" - friendly, no pressure, took his time with us - and helped us explore options within the Volvo line of cars. So accommodating was he that he let both my wife and I separately test-drive the new XC90 because we have a small baby. I am sure he would rather have been back at the dealership working on other leads, but his small actions show that he cares about customer relationships. Additionally he is knowledgable about the project, and if he didn't know the answer he didn't make something up like many others - he said he would ask someone and get the correct answer. Refreshing. He and his sales manager Jeremy put together a very attractive package for us on the XC90. We are sure we are going to be happy with it. The XC90 is a beautiful car - solid, comfortable, and has all the technical features, and gadgets one may want. Just be sure to ask for Justin if are in the market. You will be in good hands I assure you! read more

Gorgeous dealership. One of the nicest I've ever been in. I attended a Lincoln Drive to Give event benefiting two So Cal German Shepherd rescue organizations, and got to test drive the Lincoln MKX (SUV) and MKZ (4-door sedan). Prior to the drive, I was unaware that Lincoln had any nice consumer cars (all I know is the Lincoln Towncar is super-comfy, and is a nice indulgence for trips to and from the airport). But I was quite impressed by the engineering and design of these two cars. It's nice to see American car-makers push to innovate and start developing cars that can start to compete with luxury Japanese and European cars. I would have never considered purchasing or leasing a Lincoln before checking them out, and while I still have my favorite luxury car-maker, I will definitely be keeping an eye on Lincoln to see what they come up with next. read more

I walked into the dealership and was amazed that no one even stopped to great me. I left upset and I'm usually already a bit hard to negotiate with already because I negotiate for a living. After speaking with the general manager Jeremy Guller. He assured me he would give a salesmen who would create an amazing experience and give me the best pricing as well. Justin Permijo called me, and when I came back he did not disappoint. Not only did I get the deal I was looking for he also got me in an out in a timely fashion. If you know what you want and you want it down with transparency and integrity Justin Permijo is your guy. read more

EVERYONE PLEASE REAS CAREFULLY. Allan Chiha - is the best car guy in the business. Not only does he know everything about pretty much every car new and old. His attitude and work ethic is not like the typical car salesmen we all have grown to know. I was buying a Volvo for my girlfriend 2019 S60 I was at another dealership first and I decided to call and inquire at Galpin. Told him about the deal I was offered , he went back and did his thing called back and offered me the same car at a lower down payment by $500 and a lower monthly lease payment by $56. What does that say ??? He could have came back with half that but he didn't !!!! He gave me a huge savings I would enjoy immediately and because of this. I find that Allan Chiha is the man at Galpin. I will be going back for a vehicle for my mom in 4 months once her lease is up. Also please note that the car I bought there was barely any wiggle room. MSRP $42,711 $3400 down $364 per month. AMAZING !!! Thank you Allan Chiha for existing in my life. I hope this review will not only let the public know that they are safe with you , but also encourage other salesmen to take your class on how to be human , kind , and a family member. Thanks again Allan Chiha. See you soon Thank you Galpin read more

Words can't explain how GRATEFUL I am to have met and worked with Hernando Thola Jr. I walked into Galpin a bit intimidated per my Brothers request to test drive cars. Here walks up this Angel. Not only was he well dressed, professional, honest but most importantly a BELIEVER of Christ!! Long Story short.... GOD IS GOOD....IM THANKFUL... EXCITED!!!! Hernando Thola Jr. Is a trusted source. If you are in market for a car... Go see my Boy!!! He's the truth!!!! This is only the Beginning!!!! read more

Galpin Aston Martin - The Best Salesman on EARTH Hernando Thola #GalpinFord #Roscoes - Car Dealers Near Me - Van Nuys, California

Martin is the man. Very difficult to find a sales person that really gives it to you straight without the BS. I called in to get numbers on an xc90 and he did t beat around the bush sent me the numbers 20 min later , sent me videos of the car and invited us in to drive the vehicle along with Starbucks on the house. The experience was unlike any experience I've ever had at a car dealer. Ask for Martin if you want your car buying experience to be painless. read more

I worked with Martin and he was so honest and gave me the best deal available. Also, he let me test drive a car until I found the perfect one for me. I was really happy with his service and so happy with my car. I never felt like someone cared so much to find me the perfect car! I would and will return to him every time I have a need for a new car. Thanks, Martin! Keep up the good work. read more

I came her to look for a new car and was greeted by Martin who was wearing a mask and was very professional and helpful. I wasn't really sure what car I wanted but Martin helped me narrow it down and made sure I got everything I was looking for in a car. He listened very well and applied zero pressure, my wife and I had a very great experience and I highly recommend this place! read more

My husband and I went in about a month ago and, based on the amazing efforts of Arnold, our sales guy, leased a new XC40. Almost immediately, the Apple car play function stopped working. I had to wait a while to bring the car in, but I was told it was probably a blown fuse. I brought it in last week, and they kept it overnight for a new media part that was being overnighted. Fine. Then, only when I called to inquire where the car was, was I told that they had ordered the wrong part. Car wouldn't be fixed until early the next week but that they'd work around my schedule and "give me priority." That was almost a week ago now. The service liaison cannot be reached, and my wonderful sales guy is taking my texts for service issues. No one has contacted me but Arnold about the status of the part I need....and it'll be a week tomorrow since I brought the car in. If I had anywhere else to go for service I would. It only gets three stars for Arnold's efforts. UPDATE I had to take a star away because of the unbelievable treatment by Mark when I went to finally get the Volvo fixed just now. I had used the car for two weeks before the media hub went out; and when he finally fixed the car, he said that it didn't work because coffee had been spilled in it. I don't drink coffee. I explained the same, and then he acted like he was giving me a gift, by saying "well, we fixed it under the warranty anyway." Really? Since once usb worked fine and the other didn't, AND I don't drink coffee, stop acting like it's my fault. Wouldn't it be the right thing to do to fix a BRAND NEW CAR without acting like he was doing me a favor? He fixed it as he should have. Jeez Louise! read more

Needed a bigger car for the family. Arnold chaparro made the whole dealer car buying experience amazing. I've never had such an amazing customer service. We flew down from San Francisco and Arnold picked us up from the airport. We were chatting in the car ride to the dealer and to find out were both car guys. He then asked if we had an extra 10min to spare cuz he wanted to show me some cars! We then showed up to Galpin auto sports and checked out the owners personal car collection museum! Man I was in heaven! So many cool cars! That really made my day on top of getting our new family car! Now if I ever need another car I'm calling Arnold first and we don't mind flying down from sf to buy from him. We also ate across the street at the horseless carriage before we drove home and it was sooo good! Wife and I had the best time. Please ask for Arnold if you need a car! You'll be in good hands! read more

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I myself have worked at a dealership, and I am shook at Harut's (Harry) amazing customer service as well as his work ethic and how such a young man like him is so dedicated in what he does. He helped out my family and I purchase our brand new Lincoln hassle free. He was well organized and most importantly quick. He had everything ready as soon as we stepped foot into the dealership. Thank you Harut for this awesome experience. Next time you're looking for a car here at Galpin, ask for Harry. You will not be disappointed. read more

My husband and I decided to stop in Galpin to look at a new Volvo. Upon arrival we were greeted and connected with Martin. He was extremely pleasant and professional. We felt his approach was fun and lacked the normal pressure you find at a car dealership. Martin was knowledgeable and promised to give us some additional information after we left. That evening we received all of the information promised and decided to move forward with buying a vehicle. Everything was worked out and prepared in advance so the entire process was easy. It's rare that people are so considerate of your time, needs, and budget. Thank you so much Martin and team at Galpin! We will be back for future purchases. read more

Was treated like Royalty by Allan Chiha, he took care of everything prior to my arrival..In and out in an Hour. No none in town could touch his deal!! Will use him again for sure!! read more

I will remember this day for the rest of my life. First time buyer, and a great experience at that, with the help of my brother Luis Farias and Ivan Merino, thank you guys so much ! This wouldn't have been possible without the help of you two. I'm so stoked ! And blessed to have the help of my brother on buying my very first car. If you're looking into buying a new car, i definitely recommend coming here, they are very patient and helpful. I'm so happy with my new buy ! Thank you Luis and Ivan i love you guys ! read more

Galpin Aston Martin - My new baby 2016 BMW 3-Series - Car Dealers Near Me - Van Nuys, California

My husband, Ed, and I had a lovely experience buying a Lincoln Nautilus at Galpin Motors yesterday. Ali Khalil was our salesman and he had the best demeanor. I liked the fact how patient he was and not at all pushy like some of the previous salesmenwe had dealt with. Thank you, Ali, and all of the other great staff at Galpin Motors. We will continue to recommend Ali and tell our friend's about our wonderful experience at Galpin. Ed & Trish Silver read more

Chelsea was my first contact with Galpin, via the Internet. She was prompt, polite, friendly and very helpful. She completely gets the concept that if I contact you via the internet / text, that's how I want to communicate until told otherwise. When I did choose to speak with her, the same cheerfulness and respect for my time came through. I would likely have purchased a car from them, but they did not have the specific model for which I was looking. They will be on the top of my list of dealers for service and when I'm in the market for a new car in the future. read more

Martin hooked it up per usual. Takes his time and listens to make sure he helps find the car perfectly fit to your liking. Then he goes to work on getting you the pricing and financial support you'll need in today's market. Thanks, Martin! read more

I don't typically leave reviews unless I'm compelled to do so by an individual's outstanding service. No one really enjoys going to the car dealership but thanks to Martin, my car buying experience was made much easier, smoother, and overall enjoyable. He's legitimately an honest, knowledgeable guy with an infectious personality. Thanks so much for your help, Martin. read more