A Refreshingly Honest and Respectful Car Buying Experience ** A Refreshingly Honest and Respectful Car Buying Experience** After several frustrating experiences while shopping for a new car, my visit to Galpin Mazda completely restored my faith in the car-buying process. At a previous dealership, I had already agreed on a price and was ready to buy when they suddenly added "mandatory add-ons" that were already installed on the vehicle--things like VIN and catalytic converter etching--adding about $4,600 to the price for items I neither wanted nor needed. I walked out feeling extremely frustrated and angry. The next day, while venting to a friend, they suggested I try Galpin Mazda. I was actually planning to rent a car for another week and continue searching, but I decided to give them one last shot first. Honestly, I went in expecting the worst and was mentally prepared for another fight. Instead, the entire experience was the exact opposite. It started with the phone call. I'm pretty particular about what I want (for example, I really don't like leather-type seats), and I also didn't want a black car. The person on the phone actually took the time to go physically confirm they had exactly what I was looking for before continuing the conversation. We discussed pricing, and while their number was slightly higher than the original quote from the other dealership, they **did not have any of those "mandatory add-ons."** That made the total cost lower and far more transparent. I was even able to complete much of the paperwork over the phone with Manny Arias, the salesperson I worked with. Even so, my guard was still up because of my earlier experiences. When I arrived at the dealership, everything continued to be smooth and genuinely pleasant. I have a mobility issue, and I really appreciated how respectful the staff was. Often, people assume they're helping and immediately try to grab or touch you. At Galpin, the employee in the lot came over and **asked if he could help** rather than assuming. Anyone with a disability will appreciate that level of respect. He held the door for me and offered me a drink while I waited. Manny, the salesperson I spoke with the night before, came out with the keys and showed me the exact car we had discussed. It was **exactly what I wanted**, and most importantly, there were **no surprise dealer add-ons** attached to it. When it was time to get into the car for the test drive, he again asked how he could help rather than assuming--another big plus for me. I simply asked him to hold my crutches since they normally sit in the passenger seat. The test drive went great, and everything felt straightforward and relaxed. The finance process took a little longer due to the paperwork, but again, it was very pleasant and completely transparent. There were no surprises. I did decide to add prepaid maintenance because I tend to keep my cars for a long time and prefer having them serviced at the dealership anyway. Overall, my experience at Galpin Mazda turned what had been a frustrating car search into a genuinely positive experience. The staff was respectful, honest, and easy to work with from beginning to end. **If you're looking for a dealership that treats customers with transparency and respect, I would absolutely recommend Galpin Mazda to friends and anyone seeking a stress-free car-buying experience.** read more

I originally came here in December to purchase a new Mazda. Manny Arias was my salesman. I echo the stellar feedback others gave here about him... he is such a patient and humble individual. A really refereshing change from the typical car sales experience. Everyone here is nice; this dealership is run very differently from typical dealerships. You aren't going to find the stereotypical car sales tactics here. However, what really stood out and what inclined me to take the time to write this review revolved around a situation that arose with my vehicle shortly after purchasing it. The GM of the dealership, Dan was very professional with me and went to bat for me (Manny as well) to get the situation resolved expeditiously. I really have nothing but the humblest and highest regards for this dealership and would recommend them to anybody without reservation. read more

The purchase in May 2026 went smoothly but the after sale tech advice and service has been incredible. Erik Barajas in sales gave us a tutorial on some functions in car and discovered that software needed an upgrade. Nick T. In service ensured this was done in a timely manner .he also demonstrated various blue tooth functions for us. We're very impressed with Galpin's overall operation in sales and service great job! read more

Galpin Mazda - 2026 Mazda cx5 we took home. - Car Dealers Near Me - North Hills, California

Chris Archer provided a 5-star experience! Even though I brought my car in with a few "headaches", his team quickly serviced the vehicle, replaced the brakes, and swapped out my tire under warranty. They got me out of there fast. I highly recommend them--I only service my CX-90 here and won't risk it at any other local shops. Thanks! read more

Great customer service. They don't pressure you to have any additional advised service done. My car was in for a regular maintenance appointment and was done in an hour. read more

For the Service Department. My vehicle needed repairs - from the moment I called to the when I picked up my vehicle, I was treated so kindly and professionally. I cannot remember having a better customer experience with ANY other company within the last few years. read more

First dealership checking out a car after looking for months! Was certain I wanted a Mazda and Rudy it made it super easy! Able to work within your own budget. Tries and succeeds to get you the best deal as possible as well. Appreciate him making my second car purchase easier then I originally thought. Knowledgeable about Mazdas and would check in with you and ensure you're content with your decision. read more

Rudy was so helpful and very responsive during the online purchasing process. I was nervous about purchasing a car I couldn't investigate in person, but Rudy's guidance and thoroughness quelled my concerns. He made sure all my needs were met and concerns were addressed in a timely and kind manner. I can definitely recommend this dealer and salesperson! read more

Luis and Rudy made my first time buying experience great! I recommend talking to either one of them. They helped me out getting the vehicle I wanted for a great deal. I was already going to sign with a different dealership that was local, due to their offer I knew no one can beat because all the other dealership went silent. And all of sudden Luis gave me an offer that was worth the traffic to get there. I also want to thank all the staff that stayed way past closing time to accommodate for me arriving late. I rarely write reviews about people and places, but if this helps out the people who have helped me significantly in a big life choice, I'll write more. If you're looking for a Mazda, go to Galpin and ask for Luis and Rudy, I'm sure your buying experience will be wonderful. Thank you, Luis and Rudy of Galpin Mazda. read more

Galpin Mazda - My first non Craigslist/autotrader car purchase. 2025-Mazda CX-50 premium turbo plus - Car Dealers Near Me - North Hills, California

I recently was looking for a new vehicle to lease. A huge shout out goes to Parse & Hov they gave me a killer deal I couldn't pass up on and we walked out with two cars a Mach E for my self and a Bronco for my father. Thanks again guys. I am looking forward to seeing you guys in three years when my lease is up to lease another vehicle. This will be my third lease vehicle from them. read more

Galpin Mazda - 2025 bronco badlands - Car Dealers Near Me - North Hills, California

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My husband and I had the pleasure to work with Sal at Galpin Mazda. When we started considering a car purchase, we were absolutely dreading dealing with a dealership. We ended up at Galpin Mazda by chance, and wow-we are so incredibly happy to have worked with them. Not once did we feel pressured or lied to when talking to Sal. He is a very experienced and super sweet, as well as patient and professional. I had so many questions for him, and not once did I feel rushed or pushed into decision making. Even after we bought the car from him, he maintained efficient communication to ensure all paperwork was in place in time. Our experience at Galpin was wonderful, and we'd recommend Sal to anyone looking to buy a car. Sal - you rock and we're so grateful for the experience working with you! read more

We had an amazing experience with Skylar at the Sepulveda dealership. Of course we drove around and looked at other dealerships, but when I knew I wanted to buy, we went back to Skylar because he was so thorough and helpful. I've told several people , even strangers !!! Thankyou Skylar. I am so happy Stephanie and Bruce Shannon was awesome too Thankyou both so much for a great experience read more

Frustrating experience with the service department at Galpin Mazda. Communication was inconsistent, explanations kept changing, and it was difficult to get clear answers about what was actually happening with my vehicle. After nearly two weeks without clarity, I ultimately decided to take my car elsewhere. The overall experience made it difficult to trust the information I was being given. The process felt disorganized and wholly lacking in transparency. Would not recommend. read more

Look no further, hassle no more, let them roll out the red carpet for you. Guillermo was the man I'm so grateful for Galpin. Lifetime customer here. read more

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This was the smoothest and calmest car negotiation and purchase I've ever experienced. Erik (car sales) and Shannon (finance) were helpful, kind, paced, and informative; when was the last time you could honestly say that about a car purchasing experience? Highly recommend. Will go back! Plus, my car is in great condition and a joy to drive. read more

Special shout out to Elvi and Linda for courteous, transparent and prompt services. Even though I ended up not buying my 2nd Mazda (due to high gas cost and lack of hybrid model (cx-5), Elvi and Linda were always prompt and transparent on all my inquiries, Julio helped me with test driving a new cx-5, I will have to wait till Cx-5 hybrid will be available next year. I live 3 miles away from my local Mazda dealer , but Galpin Mazda is definitely friendlier and transparent on pricing!!! I strongly recommend it. read more

My experience at this Mazda was a 10/10. Erick Barajas was very helpful in choosing the best car and made the process feel easy. read more

Galpin Mazda - Mazda CX-5 2026 - Car Dealers Near Me - North Hills, California

Bought a lovely Certified Pre-Owned Mazda CX-5 here. The purchase experience was low on drama and free of wacky dealership theatrics and mindgames which I appreciated. Julio was informative, straightforward, and helpful throughout the process. You always dread walking into a car dealership, but at Galpin Mazda there was no icky sales pressure so we felt relaxed and confident with our purchase. Thanks guys! read more

Great experience last night at Galpin Mazda. Purchased a new CX5. Rudy is very professional and knowledgable. He was probabaly the reason why we purchased the vehicle with professionalism, flexibility and not being pushy like pretty much every other sales person in other dealerships! Thanks again galpin group. This is my first Mazda and third car from Galpin. Will definitly be back read more

Price gouging and not what it used to be. Not sure I'll ever buy another vehicle from Galpin. We've been buying from them for several decades and that may have come to an end. Why keep doing business with a business that doesn't appreciate a multi-decade business relationship and treats you like some random off of the street? Why not just buy anywhere at that point? What incentive do I have to keep giving them business? They aren't my family and aren't my friends. So, why be loyal if the business isn't loyal? read more

I want to thank Erik from Mazda and Andrew from Volvo. They both worked together to get me in and out of the dealership quickly. No pressure from either one. They both made sure I had all my questions answered and eased my nerves before I made my final decision on the car I wanted. Thank you! read more

Buying a car is usually a painful experience to me with pushy car salesman , that's why I wouldn't change my guy Guillermo for anyone , straight to the point , worked with me to get the best deal possible and didn't make me waste my time , this is the second car I get from him and when the time comes I'll be back with Guillermo for the next one , totally recommend going to see Guillermo if you're in need of a new car read more

Incredibly condescending experience service department. The person who answered the phone was incredibly rude and patronizing.

I purchased my first brand-new car ever at Galpin Mazda this past April. It was a breeze, and I'm pleased with my decision to go to Galpin for such a monumental event. I had to replace my 24-year-old PT Cruiser, and a new Miata was the only car that I was considering. Via the Galpin website, I submitted a request for a test drive and my contact information, and Guillermo almost immediately texted me to follow up. He kept in contact with me to confirm my slot for the test drive, which assured me that he appreciated my time. On the day of the test drive, I met Guillermo and he showed me the Miata section of the lot. The test drive went well - I was allowed to take my boyfriend with me, and there was no time limit. I immediately loved driving the MX-5, but I spent maybe half an hour zipping around the area (North Hills) to make sure. I didn't feel rushed or nervous at all. Since I'd already made up my mind and the test drive cemented my decision, once back at the lot, I told Guillermo I wanted to move forward with purchasing a Miata. I had some specifications - I wanted a 2024, I wanted a certain colour, and I did not want a hard-top. Guillermo checked on a batch of incoming Miatas and one of them happened to be just what I specified. I put down a deposit that day. My 2024 Mazda Miata MX-5 Grand Touring arrived twenty days later. During the waiting period, Guillermo kept in touch with me to update me on the transport time. On my pick-up day, he went through and clearly explained the paperwork. The car was freshly washed, with a full tank of petrol, but right before they brought it to the front, I was led to another salesman's office to discuss service options/upgrades (I declined - they seemed like good deals; I would just have no use for them). Even though I wasn't expecting the upsells, I never felt anyone at Galpin was aggressively pushy, gruff, or shady in any way. Guillermo was incredibly professional and pleasant throughout my buying experience, as were the others with whom I briefly spoke. Two things to mention: one, I made things easier for them by paying upfront, in full, with a cashier's cheque - ergo, I can't comment on Galpin's leasing/financing options. Two, they made things easier for me by already having the car registered with paper license plates attached. I thought I'd have to go to the DMV to do that myself, which I'd been dreading - what a wonderful surprise! My experience with Galpin and Guillermo was beyond five stars, and my Miata is perfect. read more

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Got my car serviced like normal and everything went smooth! Only thing is now they have a subcharge of 3% for using a credit card to pay. They didn't use to, but now they do. Just be ready to pay with debit card. read more

I was there for service and felt like Mayra and the other lady in the office are the only people who actually care to help customers. I asked several of the young men standing around doing nothing for help with something and I think they are so used to do nothing that they can't even help people with simple questions, I regret buying a car from this dealership, it's been one disaster after another and we bought a total of 4 cars from these people. Kudos to the ladies who work in the service center and the young lady in the sales area that is at the reception area, the rest of the people have no clue how to deal with customers and guarantee that if people have bought cars in the past, they will not be repeat customers, I know I'm done with this nasty place. read more

Wow, wow, wow -- I can't say enough about my experience leasing at Galpin. Rudy, Myles, and Eric never once made me feel pressured into an add-on or rushed into a decision, which is something you don't always find in a transaction like this. Their hospitality was truly on point. They were also incredibly patient and kind with my parents, who were co-signers and had a bit of difficulty navigating the process. Highly recommend! read more

I highly recommend visiting Galpin Mazda - ask for Juan Catalan! Juan Catalan was my salesperson and he was amazing! I walked in wanting a Mazda 3 Hatchback and curious about the CX models, but ultimately wanted to see them in person and test drive to make my decision. Juan knowledgeably and patiently showed me each and walked me through all the specs and trims of the vehicles. All of my questions were answered with Juan and he was incredibly easy to work with. I felt that he was just as invested as me in ensuring I got a good car that aligned with my wishlist, budget, goals, and lifestyle. I ultimately ended up going with a CX50, which I wouldn't have even considered at first unless Juan suggested I check it out. Thank you! read more

I recently had a very disappointing experience at Galpin Mazda. I had an 11:00 AM appointment with a representative named Guillermo. I notified him that I was running a little late, and he told me he would be available at noon instead. I arrived around 12:15, but when I walked in, there was no one at the front desk or anywhere to assist me. At 12:30 I called, and the receptionist transferred me to Guillermo's voicemail. I left a message letting know I had arrived but never received a response. I called again around 1:00 PM to let him know I was leaving. That time he answered, but when I explained the situation and express my frustration in a reasonable way, he decided to end the phone call hanging up on me. This experience was incredibly unprofessional and frustrating, and it left me with a very negative impression of the dealership's customer service. I hope management takes this kind of behavior seriously and improves communication and accountability moving forward. read more

I brought my brand new 2026 Mazda CX-30 in for multiple concerns and left extremely disappointed with the level of service I received. From the beginning, my concerns were dismissed rather than properly evaluated. When I explained that my wireless charger was not functioning correctly during normal use, I was repeatedly told "it works" after a very basic test that did not reflect real-world conditions. At one point, the advisor even placed her own phone on the charger and said "see, it works," which completely ignored the issue I was actually describing. The same approach was taken with my keyless entry concern. I was told "it works for me" after she opened the door herself, instead of taking the time to understand what I was experiencing. While it may have worked for her in that moment, this is my vehicle and my daily experience -- that distinction seemed to be overlooked entirely. The most frustrating part was the handling of a noise coming from my vehicle. After I insisted something was wrong, it was eventually identified as a bent brake shield. When I asked whether it had been replaced or repaired, I was told it was "fixed," followed by an implication that I must have caused the issue by hitting something or getting debris lodged in the car -- on a brand new vehicle. At no point did I feel listened to, respected, or taken seriously. Instead, I was met with a condescending and nonchalant attitude that made an already frustrating situation worse. I expect better communication and professionalism, especially when bringing in a new car under warranty. I do appreciate the other staff member who took the time to explain things clearly and respectfully, and I'm grateful it was an easy quick fix but overall this was not a positive experience. I hate that this is my service center. read more

I took my car for a recall and maybe the service advisor was having a bad day but he was curt, abrupt, not customer friendly. If the managers have video recordings of the service desk outside it would be good for them to watch and use his interactions for training purposes read more

Wouldn't drop $1,000 off the price of a 2005 vehicle that was going to be a year old the very next day, January 1! And lied about another dealership's discount. I don't appreciate being lied to. And $1,000 off the price is not a lot for such a large dealership. I also did not like having to spend over FIVE HOURS there! read more

I was prepared to buy from Skylar at Galpin Mazda and appreciated his initial help. However, when I found a better deal elsewhere and politely informed him, his professionalism vanished. After a brief sales pitch, Skylar began cursing at me, told me to 'Go fu#k yourself,' and hung up. Perhaps he was just having a bad day, but can not recommend this place after this experience. read more

Galpin Mazda is the best dealer to buy a car. All the staff were super helpful and welcoming. Erik helped me out so much and got me the best deal on my new car. If you are need of a new vehicle definitely ask for him! read more

Car buying can be an extremely stressful event, but the team at Galpin Mazda made the experience stress free. My wife and I drove an hour to get to Galpin because my research indicated they get high marks for transparency and non-pressure sales tactics. It was worth the drive. Our salesman Jose Juarez was exceptional. He was patient and helpful in showing the CX-30 models we were interested in and never tried to add on accessories or services we weren't interested in. His Sales Manager Eduardo was also exceptional and took the time to explain everything in detail. Since there was a delay in finalizing the paperwork they bought us dinner. They even drove to and from the restaurant. Overall I give Galpin very high marks for their service and professionalism. It was the best car buying experience I've ever had. read more

I purchased 3 cars from Guillermo Macias and is always being a pleasure to have him as my sales person. He very knowledgeable, patient and very respectful. I 100% recommend Guillermo Macias and Mazda. I wouldn't do business anywhere else or any other sales person. Thank you so much for being an amazing person. read more

This is the 6th time I call wholesale parts and I get hung up on. The workers should not be working there if they do not like helping costumers been waiting an hour to receive help I've called multiple times I just wanna see availability on a part. Horrible customer service. read more

Matt Giannattasio made me feel so welcomed and really put my nerves at ease with his bright smile. I walked away with my fave color car, I totally recommend getting helped by Matt. read more

I had an appointment today to get my oil changed here. I purchased my Mazda Certified Pre-Owned at the Mazda in Orange last year. It came with a service agreement with 2 complimentary service/ oil changes that could be used at other locations. This would've been the second oil change at Galpin. When I called to make the appointment I spoke to a nice guy and asked him specifically to make sure that this will be a complimentary service and he assured me that it would be. So I show up today and the service gal, Mayra, said because I purchased the car June 21st of 2024 that it no longer qualified for the free oil change because it was more than a year ago. I told her that I called and spoke to the guy yesterday specifically asking him that question and he said it would free. She said No it wouldn't. I asked her how much it would be and she said $150. I said No Thanks and left. So I took an extra few hours off work and drove 30 miles roundtrip for nothing. I am very disappointed. I've owned Mazdas since 2016 and have loved and respected their values but I'm rethinking this now. read more

I brought my 2023 CX-30 in for an electrical issue, which was diagnosed and fixed. However, during the service a technician rewired my aftermarket dash cam without my authorization or even telling me. I only discovered it after noticing the issue with the camera and reading the forms they gave me. They connected it to the wrong circuit, so now the camera won't power down when the car is off and runs continuously, causing a battery-drain issue that didn't exist before. When I asked them to correct their mistake or cover the $50 I was quoted to fix it, they declined. Separately, I also noticed a scratch on the driver's side of my car that wasn't there before; they said they'd buff it out, but it was never done. Disappointing to have one issue resolved only to have new ones created by work I never approved and then left unaddressed. Especially given I've had the car for less than two months. Other than that, everyone I spoke to was very polite. The issues with my car are my main concern. read more