Hubby likes coming here to buy his Nintendo switch games. We have purchased games here before. Sometimes they have items on clearance. Today, it seemed as if they didn't have too much. I did see a Hello Kitty item but it was $14.99. Not sure if I would buy it at that price but it was cute. The store was clean and seems like a lot of people come here to check out their items. We didn't buy anything from here but maybe next time. Located inside the mall. I think the limit is 10 people inside. Plenty of space to move around. We come here when hubby is looking for something in particular. read more

GameStop - Games - Electronics Near Me - Aiea, Hawaii

If you buy pokeman cards, check your packs before you leave the store. They sold my son and daughter 3 "ripped" packs, and gave us a hard time about replacing or getting a refund. They supposedly grab it from the box that is behind the counter, and not the ones hanging up. Manager gave us grief when trying to get a refund or a replacement, and made it seem that they were trying to scam them After finally being able to get the 3 replaced, he told my son he had to open it in front of him. For what? My understanding is that the manager is also into pokeman cards, as we did business with him 2 previous times. Whose not to say the packs were opened while in their possession??? As a retail store, don't you check your inventory before selling them, knowing that these cards are in high demand and are known for people to sell ripped packs that are missing cards? read more

Wow! So I took the bus to get a new copy of a switch game. I was told ahead of time they had a new copy of it. When I got there boy oh boy! They gave me a copy from the display. I regret not going to Best Buy because last week, Best Buy had 7 sealed copies of the same game. I would like to add the store is very messy! I tripped over one of those boxes on the ground. Who is the area manager? You let this fly? Safety issues for the customers and selling me an opened copy and sold it as new? Anyways my real review score for this place is -100000000000000/5. Sorry but if you sold me a legit new copy and watched out for my safety I would have given it a better review. read more

DO NOT SHOP HERE!!!! Worst customer service ever! The sales rep "kaysen" told us to buy minecraft coins on xbox and didn't say we couldn't use it on Nintendo switch! We just asked to transfer because we don't have xbox! They couldn't even do that. They just say no refunds! I'm not even asking for the money back just exchange! CROOKS!!!!! read more

This is a good place to go if you're a gamer or looking to by a present for one. From Nintendo to Xbox, this place has assorted games to choose from. Located in Pearlridge Uptown on the 2nd floor, it is located by Bath and Body Works and Children's Place. read more

GameStop - Outside - Electronics Near Me - Aiea, Hawaii

Sorry, I didn't give you a super high score because the cost of your merchandise was like TOTALLY HIGH! Ultimately, I expected to pay anywhere from $80-$90, including tax & rounding to the highest dollar. But I ended up paying a bit more than that. However, I added on the membership to my total & with THAT discount, that's how I paid a few dollars over. So, I guess it did work out for the better in the long run. Not only do we get coupons and discounts and sale bargains throughout the year as a member, but we got a few items that one of my sons would really like and wanted for Christmas. So in a way, I worked out for us. So as I said... I didn't go 4 or 5 stars because it is expensive to shop in here but, it's also worth it if your child is a game stop NEEDY. lol! And who said MONEY CANT BUY HAPPINESS, HUH?! I know MY son's GONNA BE hella-happy & ALL SMILES THIS HOLIDAY. Hehehehe... So YEAH... if you have the cash at the time to buy the stuffs you or your kid(s) need, then SURE go and get it! Especially the GS membership! It'll save you money in the long run when you shop at Game Stop a few more times. MORE when you have the coupons at hand. I'll try to be back and add the membership benefits. You probably COULD see it on the site itself, but sometimes, it's much better to hear another PERSON telling you instead of the company, right?! lol! Ok guys MAHALO LAWA PONO & HAUʻOLI LĀNUI read more

GameStop has repeatedly made errors that have resulted in financial loss for me. For example, I renewed my GameStop Pro membership through an employee, yet GameStop claims that I never renewed it and refuses to reinstate my previous membership. They did mention, however, that I could start a new membership, but all the points and funds I have accumulated over the past 15-20 years would be forfeited. In my view, they are responsible for the mistake and should correct it. Since they are unwilling to do so, I consider this to be a form of theft. The money in my account was earned through consistent payments for their membership, and they are deliberately withholding it from me. Furthermore, the quality of customer service and support has significantly declined over the past five years. For instance, they used to notify customers via an automated system when a new game arrived. This service has been discontinued, and if you do not collect your game promptly, it will be resold. On one occasion, I had to wait a month for a game I had already paid for to be restocked because they sold the copy they were holding for me. It is evident that GameStop prioritizes profits over customer satisfaction. read more

Stopped in the purchase 1 or 2 Nintendo Switch games for our grandson for his birthday. (Purchased 2 games) He chose what he wanted and we checked out. Ok, he's a happy little boy, until we get home. We watched the cashier pull the games from the drawer behind the counter & handed the games to us with the receipt. When we got home one was empty (no game inside!) called the store, person at game stop on the phone said they gave us the floor cover in error. No apologies on the phone and no apologies upon returning to the store, sad! read more

I was just checking out new places and popped in Game Stop. I haven't played video games in a long time, so I thought I'd pop on to see what they have. I didn't really see a large selection of gaming consoles, but they had a fair amount of games. I see that they buy used gaming consoles and games, so don't throw away your old equipment. It might be worth something. They refurbish and rebox the used ones and sell them in the store. I did see a good selection of Funko Pops, so if that's what you're in to, check them out. I didn't get inspired enough to get back into gaming, but I did see a bunch of kids excited to be there. read more

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Was shopping and stopped in GameStop for the new madden for my boyfriend and the two guys who help I wish I got their names we're super nice and helpful and go above and beyond for their job, most interactions at stores are basic but they made it enjoyable! Thanks to them for being great read more

"Can we just take a look?" were the last words I heard before handing my card over for yet *another* Play Station or Xbox purchase, amiriiiiteeee aunts and uncles? HAHAHA The staff here take confused and run-on questions from blossoming elementary grade kids and middle schoolers awesomely! Theyre very polite and dont mind scanning an item for a price (even if its a few dozen times), they also are really nice about allowing kids to count their monies and even accepting the wrong amount of cash (which was corrected btw) to be polite. Very kid-friendly, but also expensive. Of course the newest releases are top dollar but used or pre-owned items and games are decently priced. They also have amazing clearance (which goes fast) if youre into certain shows or characters. They always have a range of merchandise available in-store. Purchase online and get it shipped here as well for free shipping. Dont forget that rewards card number! Points accumulated can be used for discounts or merchandise! 3 stars for their trade-in program value which sucks lol. They will pay you the lowest amount then flip it for a huge profit -- they offered me 0.35 once for a pair of brand new, in original packaging Xbox headphones... read more

I got a Fri13 nightmare for you! I buy a pre own ps4 the day before because I found out assassin's creed mirage isn't on switch. I come in buy a console with one controller ac mirage, spider man, star wars. Spending close to $400. Come home the down button doesn't work. Call the store before they close. Lawrence you cool but Tiffany is a b!t#h. I come the today. Tiff says she can't confirm the controller is from the same console. I bought it from you yesterday?!? Whatever. I buy a brand new controller because of what she says. She give me a ps5? Wtf? No games that can work. Kids are pissed at me! Day 3 of wasting $500+ for no reason. I bought insurance for one year and still nothing? Fk gamestop. read more

Amaizing service! Always a pleasure shopping at GameStop. Absolute best price for consoles, gaming PC, accessories, and collectables. -GMErica read more

With mom and pops hobby shops falling victim to the state of things due to the pandemic, a lot of us toy collectors and game enthusiasts are getting really limited in where we can go. Luckily for us, GameStop has always been one of the foremost authorities when it came to video game sales from back when it was Software Etc. But it also has figured out the niche market of toy collecting and has now given collectors a way out of toy hunting to find the figure they so desire by offering the ability to pre-order. With so much information at your fingertips nowadays, there's seldom a toy release that happens that you didn't know about prior. If it's something that you treasure that much that you want to make a financial commitment to it (albeit, it is usually just $5 to lock your item in) then you no longer have to wonder if you'll ever find the figure you want or have to worry about being scalped by these crazy reseller prices. Most GameStops have done an amazing job of adjusting their layouts to allow for more space in their stores so guests have their due six feet. They also control capacities to eight at a time for now, which again, allows for the safe distance. I can't remember when it started but it was a few years back now, but I really feel like they've done their best to focus on the guest experience. The customer service (more times than not) is great to exceptional, and if they don't have something in stock at their site, they do their best to see if any other shops on the island might have what you're looking for. I will say that the biggest knock is that things are slightly pricier at GameStop (Star Wars Black Series retail: $19.99 at GameStop is $22.99) but given all of the other high points, the 3 point mark up is understandable and a small price to pay for dependability and also, the spontaneity of actually finding your piece "in the wild"! All in all, I am a regular GameStop visitor. I rarely get to go to the one at Pearl Ridge, but when I do they are more times than not, really, REALLY cordial, friendly and inviting. I love their staff, including the gentleman with the glasses! I feel so bad that I don't remember his name but the next time I go in, I'll just take a picture with him and post it on my Yelp check-in! A very good staff as is the majority of their staff. Whatever you guys are doing internally GameStop, keep it up! It is not going unnoticed and we, the collecting community, truly thank you. read more

GameStop - New social distancing makes for an incredible shopping experience - Electronics Near Me - Aiea, Hawaii

Always great service by the staff here especially Leighton. He knows a lot about games & technology so go see him! He always helps us out everytime we walk in. The staff is always asking if they could help find anything or if we have questions. Great Store, Great & Informative employees! read more

I have been a major gamer since elementary days! Literally started from the bottom... not sure if I'm here, but I'm definitely still living for it! From PC, Gameboys, to classic Nintendo, every single PlayStation there is (even the PSP), Sega, etc... all except XBox. Sorry Microsoft, that's the one thing you get an "N" for. But seriously, how could I not love this store? Oh ya, the docked star is definitely for some of the prices... other than that, I'm there for it all. New and used items, is a win. Being able to bring in used items and get either credit or cash is a win. Having merch that go with the games we love to play is win, win, and win. As much as I turn to Amazon for most of life's wants and needs, I actually would rather not wait for my gaming items to be shipped. Guess that's my priorities... needs for gaming things trumps the $$ it costs for convenience. Now that we finally haveth a Nintendo Switch, it's gone above and beyond geeking and tweaking out on gaming everythings. By golly does Game Stop really take care of us in this department! Anyone I encounter in this store has been super helpful. Doesn't matter if I'm looking for something specific, or really just roaming around and can't make up my mind. I don't always walk out with something, but I always wish I had gotten something! read more

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Thank you to Steven for my pink ps5 controller. He checked the back to see if they had it and sure enough there was one available for my preorder that I did for it. I recommend to go straight to him for any questions. I'm a very much happy customer! Thank you again read more

This was a year ago. I was shopping for myself and was looking for a certain game called Fatal Frame ll and there was a worker called Genevieve and she helped me out. She said that there weren't any games at the moment and also told me that she could check the other stores nearby for me. I was pleased with the service she gave me. She also followed up with follow up questions in regards to my needs and I was telling her that there is a new Pokemon game that is coming out and would like to reserve a game for myself when it comes out and she quickly rang me up near the computer. This was my first time at gamestop so she told me about the rewards club and how it works and so I signed up. Trough my whole stay here I really liked the genuine service that Genevieve had gave me. I'll be sure to come back again soon. Overall: Quality service, Friendly Staff, Can get pretty crazy inside the store. read more

Just want to thank Leighton our cashier for being so awesome and being a mind reader :) He rang us up and based on our selection immediately knew we were looking for 2 player games, which is actually difficult to find now days. He recommended and gave us a description of two new games that game out and looked up if it was in the store. Great customer service and knowledgeable! I really appreciate that type of interaction at that store as I am not a gamer and am pretty clueless about new games etc. Earlier we asked someone on the floor for help but it did not not seem like they were experienced in that particular system/games as we got no suggestions and ended up choosing from Google. Very happy we came to this location today. read more

been to this location 3x since I have moved to the island, once to Schofield and once to Kapolei. This is the best one. two workers Travis and Tiffany were so funny and helpful. There were there everytime i was at pearl ridge. I felt like a valued customer unlike the other 2 locations. I will keep coming back here. The store has plenty of pokemon cards and a lot of star wars merch. It's also next to a bath and body so great for the wife. read more

This is my backup Gamestop. I usually just head to the International Market Place usually cause its closer but the store just seems smaller and the mall is pretty busy. So sometimes I can't always find what I want there so I head to Pearl City. The mall itself is pretty busy but they usually seem to have a bigger inventory. So for newer titles I always end up here. Maybe I should head here first but its triple the commute time. Good thing they have their system on the website to check the inventory and hold on the store. read more

Honestly i have bo words to explain it in any way possible it just a good store and it has what i need mostly all the time so 5 stars on there read more

The only times I every come in here is with my brother or boyfriend. This time it was with Jeremy (boyfriend)... He's shopping for his little brother's birthday present. XBox, Minecraft game and another controller. We first started looking for the game... It took a while before we found the cover. Cost about $20. I guess that's cheap compared to other high res games or whatever. Then the console itself. You don't need to bring the box up to the front, just tell the cashier, ha-ha. The 4GB was an estimate $200? Lastly, since the controllers that were out on the shelves were the rock candy light up ones or chrome, he got the wired one. I mean it's only for that one game. The guy that helped us out started talking about gaming. I was so lost. He also set up an rewards program thing. read more

Today my boyfriend and I went in looking for controllers for the Nintendo switch to gift his nephew and we found a few that were pretty neat. The lady that was helping us was outstanding! I wish I got her name. We told her what we were in for and she immediately showed us our options for the controllers. Quick and easy, in and out kind of buy. Thank you for making my Christmas shopping easy! read more

My children love to come here. In fact, they ask to come here several times a week, or send me on my lunch break to pick something up for them. The staff here is great. One exceptional employee, Joel, is a very valuable asset to this company. My middle child, who is an enthusiastic gamer, asked me to purchase a popular PS Vita game he has been waiting for. When I went to the store, I was delighted to see the box on the shelf for the game my son wanted. I took it to the cashiers to buy, but I was told it was sold out. Joel started to call other locations to see if they had the game in stock. He was able to locate one, and instead of me driving down to the Kunia location (he asked me where I lived first), he offered to pick up a copy for me and bring it in. I got a call from him the next day letting me know he brought in the game and I could pick it up anytime. This has been an exceptional experience for me. I wish everyone in the sales business could be as courteous as Joel. He didn't have to go out of his way and drive so far to pick an item up, but he did. He was also very friendly and even apologized for being out of stock in the first place. I hope a manager gets to read this review and give Joel a big pat on the back for representing! read more

Hands down one of the best locations! Very Friendly, knowledgeable, and professional. I been looking for a particular game and most of the stores did not have it in stocked. I made a quick call to the store, and the worker (Layton, I believe) was able to take the time to see if it was available. Seeing that the game just shipped in, he gave me the details on how to get a copy and when and how it will be available. I appreciate that the workers at this particular location take the time to help customers in store and manage to help those who call in as-well. Thanks for the effort gamestop employees, this location is definitely worth driving out of the way of you want good customer service and helpful service. Parking is awesome(except weekends) Prices are good Variety of games Great Customer Service! read more

Oh, how times do change. I remember when my mom would take me into GameStop when I was a kid, wide-eyed for Zelda: Ocarina of Time. Now it is I, coming into GameStop to buy my dad a game. I didn't expect to, but I found the game AND accessory I wanted (used) for an awesome price. Alex, who helped me, was so sharp and quick and helpful. Definitely a star when it comes to customer service. I may not be a kid anymore, but I can still enjoy coming to GameStop with my mom. Thanks, Alex! read more

I come here to buy video games. Really, now? Seriously, though. I like shopping here. It's a good place to browse, shop, check out new games and systems. The staff is really helpful....mainly when you're checking out. I've never really asked for help with other things or needed help finding whatever I'm looking for. But when I go to check out, they're very knowledgeable. They know a lot about upcoming sales, games, events, all kinds of things. Their prices are crazy! Sometimes, it's just best to wait for prices to go down. I still go to buy games when they come out. Crazy? Maybe...but at least I can play as an assassin or batman...awesome! read more

This gamestop is decent. pretty good compared to the other gamestops i've experienced around the island good -usually have new games -pretty helpful service -decent used electronics ex. phones, mp3 players etc. bad -overpriced/expensive -used games save you.... five dollars usually... whomp i'm not the biggest fan of any gamestop. shop online, much better prices. if you're willing to wait a month or two you can get a ps4 game for thirty to forty bucks used whereas at gamestop they will often try to sell you a used game for five bucks off the original price. I got a PS4 as a gift and it came with Call of Duty. the game was sealed and only weeks old. i tried to get a trade in.. for tomb raider, assassins creed.... anything! but they said I had to open the game, then only get thirty bucks for it.. I look on their shelves and they are selling the game USED for like 54.99 -____- amazon, ebay here i come. read more

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Very helpful friendly workers clean store . There was a very musky smell but I'm sure it can't be helped the employees are very informed Even though we walked out not getting what we came for we were helped and didn't feel like a bother. Definitely will be back! Located in pearl ridge. read more

Ok I love GameStop but I absolutely refuse to shop uncomfortably. Please fix your air conditioning. There is absolutely no reason enough for loyal patrons to have to deal with low or no air in a enclosed mall. I almost turned around and walked right out and I'm certain I'm not the only one because I overheard another customer talking about the heat in the store. Your poor employees must absolutely hate it as you could see their perspiration. Stop making excuses and get it done and be the change you want to see. After all your staff and loyal customers are watching. Until then I will be taking my business to Pearl highlands where I can shop comfortably and the staff don't have to put on a fake smile because they are truly happy in the environment. *UPDATE: After learning there was a new a/c I stopped by to do some shopping. Much to my surprise it was still very hot, so I turned around and exited. I recommend a visual thermometer.*** read more

Gamestop Pearlridge located on Macy's side of the mall, right next to Children's Place. Went in here because I promised my son that we'd stop by inside to look, since he was so good while I was shopping at another store. He only wanted to buy one of those blind bags (but in this case, a blind ball) and stood in line. There were only two workers running the whole store on a Sunday night. One employee working the register, and the other one assisting someone on the phone as well as customers in the store, when she wasn't on the phone. Standing in line....two customers ahead of me. Then while she was finishing up the customer that was ahead of me, I see a lady stand behind that customer, who was at the register. She looked my way, and nothing. When that customer was done, the worker went ahead and helped that lady, without even acknowledging the line at all. Helping the lady took about 10 mins...then the worker at the register went in the back, and the lady stepped aside.....then another customer went ahead. Worker came back, never acknowledged the line again, but proceeded to assist the lady, then the other guy right after. And more people started to line up behind that person at the register. Finally, the other worker was nearby the line and my husband asked her if that was the line, because he could tell how frustrated I was and knew I was ready to walk out. She did apologize and helped me at her register right away. She then looked at everyone else who was standing behind the other register and told them that they have a line and pointed to where it was supposed to start. I explained to that worker that the other employee didn't even bother to look at the line when other people was going up to her. She should've looked to see if anyone was already standing in line and if there was, let them know there is a line. Why have any signs up and not even follow them? Such a frustrating moment when all we bought was a blind bag/ball for my son. I was kinda irritated with the fact that the employee who DID help us try to talk to me into upgrading my membership with them. After that, do you think I want to upgrade my membership with you folks? NO THANK YOU, I'll be sticking the Gamestop that I frequent at! read more

I live in Mililani and there is a great GameStop right across the street from my favorite Thai spot...but this is the place I go to when I want to get all up in my video game zone. Trading and upgrading is such a breeze! Aaron and the rest of the staff know their stuff. Makes going through the whole trade in process simple and painless. Over the past couple of weeks, with new system releases and games coming out...this has been my best experience. The lines moved quickly and the staff managed the crowds remarkably well. Good Job, GameStop! read more

It's been a long time since I was really into gaming, I'm definitely more of a casual fan now. Because of this waning interest, I hadn't been in a GameStop in a while. I was in just browsing the other night and was pleasantly surprised to see they also started stocking collectibles and toys (things I never grew out of)! They also had many on clearance or at least normal prices. The store was clean, great selection of games for newer users. This location is on the small side, but still ample room for merchandise. I noticed it wasn't as well stocked as locations in town. Despite this, the staff was equally friendly and as helpful as elsewhere. I liked how quiet the store was- there were so many happy people and families browsing for games! read more

Sure, I left these guys a great review last time but the staff here is really starting to get on my nerves. I understand the fact that you push the sale for commission, etc. I get that. Though every time I come here, I always feel "pressured" into reserving a game. This has been happening for some months now. In fact, sometimes they gang up on me. Sounds stupid but really, yes, but it's f***ing annoying. Usually, I politely but bluntly I make it clear that I'm here for either a certain pick-up or perhaps for a trade in. A "No Thanks", intentionally cutting them off so I can take my sh*t and go. But they always persist in pushing the sale. I am not a fan of this aggressive style of retail. Sometimes, they even follow me around the store, almost forcing me into buying something. To be quite honest, I felt like patronizing some of these guys to their face so they leave me alone, but since I'm a regular, I usually refrain. Though trust me, despite my polite ways, I can be a total pr*ck to people that annoy the crap out of me. Sadly, it's to where I may have to starting going out my way to other locations to get my game fix. Like I mentioned last time, the only reason why I go to this store is the convenient in and out of mall/store configuration from the parking lot. I also hate how they try to talk to me in fake pidgin to make me feel comfortable. It just makes them look cheesy..."brah". :B 2 Stars for September 2011 GameStop Pearlridge Uptown. read more

Lauren was so helpful and went above and beyond for the purchase of my brothers xbox. Thank you Lauren

So first of all, being a girl, I'm usually one of the three-or-less girls that are in this store. The workers here are super helpful and helped me pick out a good microphone to use whilst kicking zombie butt in Black Ops. This place stinks though. Literally. It smells bad. I don't understand, most GameStops I go to smell stinky. This place is good, but don't go on Black Friday! You can get the same deals the next day without having to stand in line for 50 minutes! read more

I usually go to the other location in the Mall, but since the other location closed..I'm forced to come to this location. The employees at this location try to get you to reserve every new game possible! I know they need to ask, but "NO" is No!! This is why I love the other Location better, because they don't force the issue with reserving Games. If you don't have to come to this Gamestop, please don't waste your time unless you want employees to bug you about reserving games! read more

I work in the area and occasionally drop into this store to shop for used XBOX 360 games. I have a PS3 also, but prefer the box for games. Anyways, today I went there and found a used game that seemed interesting that cost $17 something and took it to the counter. The person working there searched around for 2-3 minutes for the disk and then went to check the sales computer. After checking, he said the game had already be sold and someone "forgot" to take the box off the rack. Huh!! They must either have lame customers who don't want the plastic game case when buying used games, or a lame employee who doesn't put the disk from behind the counter in the plastic box when selling used games. This comment is not about the dude who was there at the time trying to find the disk. I try to stay away from retarded people and retarded stores, so I think I'll be shopping for used games elsewhere. Toys 'n Joys ?? read more

I'm not a crazy stay-up-late-wear-a-diaper-no-eat (damn, who could refrain from eating) kind of gamer girl. I have a DS and a Wii, and lots of apps on my phone. I only go in to Gamestop to buy games for my daughter's DS, and I always hate doing so. I always feel like I'm the only girl in there, and usually am. The workers are usually not helpful at all, and are for some reason intimidated by members of the opposite sex. They either will not stop bothering me or avoid me at all costs. I think management needs to teach some kind of social skills instead of focusing so much on the technical aspects of World of Warcraft or whatever crazy ninja monkey battle game just came out. I hate to stereotype, but I get it. You guys like Star Wars. I get it. read more