this is the best place to get your passport photos taken.,…read moreashley was so patient and so so professional when she took my pictures for my british passport and i was so happy with the results. they are the best! great store as well filled with wonderful cards, and many other original gifts. will continue to go there in the future for other items. wilma g.

Had such a good experience here today with a young woman who notarized a couple documents for me…read more It was quick, professional and a great fun and pleasant atmosphere . I got the vibe that the two people working there actually like their jobs. Even when store being close to closing they did not make me feel rushed what so ever. I'll definitely use them again.

I normally would have gone to the post office, but my wife suggested I go here after she heard from…read morefriends how nice and efficient they are. Well, AIM did not disappoint! I had to send roughly 50 packages to business colleagues. They: - checked each box to make sure they were sealed properly - did all of the labels for me from a printed list I had - didn't make me wait / offered to stay open late to finish them (I arrived 15 minutes before closing) - emailed me my receipts the following morning I was really pleased. They also saved me money by comparing the prices of usps/fedex/etc. I will go again.

Came here on a Saturday for notarizing two urgent declarations. Usually I go to a UPS store for…read morethis, but they don't commit to this service on Saturdays. I got excellent service by a fast and professional guy. Highly recommended!

Very helpful always! Thank you!! Shipped golf club back east and went the extra mile for me.read more

I worked two paid trial shifts at this location after interviewing for a position. I was told I did…read morevery well, and during one of my shifts a customer even left a 5-star review mentioning me and another employee by name. After my second trial shift, I was told I would be contacted that evening regarding whether I got the job. I never received that call. I followed up by phone and text and still received no clear answer. What bothers me most is that the positive customer review mentioning me is still being displayed even though I was never actually hired. If the store has decided not to hire me, that's their decision, but I think applicants deserve basic communication after being asked to work multiple trial shifts. Based on my experience behind the counter, I would not recommend this location as a place to work. And I would appreciate the business no longer presenting a customer review mentioning me as though I am an employee there.

Consistency is important when it comes to customer service and Jimmy at this UPS Store makes it…read morehappen. He is helpful, polite and all about customer satisfaction. He patiently teaches his customers how to use the UPS self service package check ins as well as patiently answering customer questions. Thank you UPS Store for being here and for this most valuable employee.

STORE 4296 should be REPORTED to UPS corporate…read more Unfortunately, this is one of the worst UPS Stores in Westlake VIllage or even from here to Downtown Los Angeles, and that's saying a lot because I go to many locations. The biggest issue is the owner, John. He is consistently rude and unprofessional, which clearly explains why so many reviews mention his poor customer service. I asked for his name and he flat out refused, saying, "I'm not telling you." That alone says everything. So immature. This location nickel and dimes customers. Unlike most UPS Stores, they do not tape boxes BUT instead SELL YOU TAPE. For a UPS Store, this feels cheap and unnecessary, especially when other locations tape boxes without issue. They also do not scan packages at the counter. You are told to go do it yourself at the kiosk. Yes they'll help but c'mon just scan a few boxes at the counter when the store is empty! When I placed my boxes on the counter, John removed all of them and put them on the floor, saying customers needed the counter space. The store was EMPTY, one of the slowest locations around because of the owners' terrible service... What makes this even more frustrating is that the younger employees are great. They are polite, helpful, and professional. If the owners stepped back and let the young people who understand service run the place, this store's reputation would improve instantly. Unfortunately, the two older men who run it, including John, are a problem. I now go out of my way to use other UPS locations. Better service, faster experience, a little more understanding customers should be provided tape, and no attitude.

Very professional and kind person .very organized and clean inside.the people work there are very…read morehelpful.

Robert and the team are so friendly and knowledgeable. I have great confidence in them.read more

I needed a few things printed for my reception and had such an incredible experience here! I called…read moreahead and received wonderful customer service right from the start. I was also super impressed with the quality of the prints! It's rare to come across customer service this great these days. I highly recommend this location. Memorable!!

This Location has to be the Worst FedEx office in the entire country…read more I went there to do an Amazon return and they said the scan code was bad. I checked with Amazon and it was good. Second, I was told they could not change the shipping instructions for a package. I was to call them at their same location where I was physically now and they would do it that way. Well, I called from home the Westlake location and he put me on hold and never came back on the line after 11 minutes so I hung up. I called again to speak to the manager, I was informed the manager was not there. But he would help and apologized. What does he do, he transfers me right away to customer service. No help. Why couldn't the first guy transfer me right away. What a way to run a business. Moreover, I was on hold with customer service before already for 11 minutes. This second time and I was on the phone for 34 minutes. Terrible Service FedEx.

I was able to drop off a complete set of 17" wheels and tires, nothing else I needed to do. Dennis…read morewas so helpful, even helped me roll them to the back of the store with his bare hands. They custom boxed it to fit, I was able to provide my own labels for them to ship for me, and they arrived in perfect condition to Texas as you can see in my photo (note the protection of the face of the rims). Clear communication via phone and text, transparent and affordable pricing, thanks so much for saving me the headache!

Amazing place to get things boxed, packed and shipped! Great assortment of moving / packing boxes…read moreand supplies. Customer service is top notch and there is plenty of free parking. Lots of random items too; like tape, tissue paper, bubble wrap, jewelry boxes, moving blankets etc. Definitely stop by and check this place out. Looking for a certain size box??? They probably have it or can get it ordered. The Box Stop is the place for all your packing and shipping needs...

I'm surprised by the low ratings for this location. I wonder if maybe they've had some staff…read morechangeover because I've been coming here about six months now and I've only had really good experiences with the staff here. Meleny is who I typically interact with and she is incredibly pleasant, very efficient and constantly doing multiple things at once. She greets you when you come in & if there's a line, she's attentive about letting you know she'll be right with you. I have had a few interactions with other staff and they've all be very normal as well. The store keeps things well stocked, and I regularly ship & print here. FedEx as a whole has gotten a bit pricey on their document printing which is a bummer, but they do print high quality posters.

I do a lot of online print pick up orders at this store and the staff is always very friendly and…read morehelpful! I made an error on my recent order by ordering the wrong size online and realized it when I arrived to pick it up. The staff member didnt miss a beat and offered to remake it to the correct size for no charge.

Hector C is a tech wizard who needs to be cloned and stationed in every Staples store…read morenationwide--he is THAT GOOD! When my Dell laptop's battery life flatlined faster than an ice cube on a hot sidewalk, he swooped in with a full diagnostic and saved the day. Massive thanks to Hector C and Staples for employing such an absolute treasure!

Xhalil was so patient and so helpful!! This location now has a party city and Amazon returns in…read moreit!! So helpful and useful!! Thank you Xhalil!!

You should probably change your online hours to reflect your actual store hours. Pretty frustrating.read more

Yes, the previous poor reviews are still correct. They were closed at 6pm vs 6:30pm like it states…read moreon their website, Google, and Apple Maps. This was an issue that was addressed almost FIVE MONTHS ago and they responded to another review saying that it'd be something they'd "look into," but obviously don't care about fixing. Don't bother with them, this is an awful location anyway.