Very professional, got everything done quickly. Jim was very helpful. Some stores don't run as…read moresmoothly as this one, this one is great.

STORE 4296 should be REPORTED to UPS corporate…read more Unfortunately, this is one of the worst UPS Stores in Westlake VIllage or even from here to Downtown Los Angeles, and that's saying a lot because I go to many locations. The biggest issue is the owner, John. He is consistently rude and unprofessional, which clearly explains why so many reviews mention his poor customer service. I asked for his name and he flat out refused, saying, "I'm not telling you." That alone says everything. So immature. This location nickel and dimes customers. Unlike most UPS Stores, they do not tape boxes BUT instead SELL YOU TAPE. For a UPS Store, this feels cheap and unnecessary, especially when other locations tape boxes without issue. They also do not scan packages at the counter. You are told to go do it yourself at the kiosk. Yes they'll help but c'mon just scan a few boxes at the counter when the store is empty! When I placed my boxes on the counter, John removed all of them and put them on the floor, saying customers needed the counter space. The store was EMPTY, one of the slowest locations around because of the owners' terrible service... What makes this even more frustrating is that the younger employees are great. They are polite, helpful, and professional. If the owners stepped back and let the young people who understand service run the place, this store's reputation would improve instantly. Unfortunately, the two older men who run it, including John, are a problem. I now go out of my way to use other UPS locations. Better service, faster experience, a little more understanding customers should be provided tape, and no attitude.

MAIL CENTER UNDER NEW SUPER NICE OWNERSHIP…read more The Mail Center has been under new ownership for a good few months now. The owner, Heather brightens and warms the place up. It's always nice to see her and the adorable puppy (no, I'm not talking about Jeff:) Jeff has been there thru the different owners and it's always nice to see him. I was sad that Rebecca had to go with the previous owner to Ventura.. I promised I would come on and change my previous bad review or write a new one. The previous owner tried to bully me to and even tho that super terrible guy was gone, it still lingered. But Heather deserves a clean slate and the place is sOoo much better now. I was more than happy to write this. So for anyone new and looking at previous poor reviews .... I HAD to come on about a year or so ago and write a bad review as there was an employee who was so incredibly horrible that almost every bad review references him (or employees who had to follow some really cheap rules of the owner back then) this one employee even made the other employees miserable... I dreaded coming in. You could not even say "Hello" to this guy without getting the crappiest and most inappropriate response. It was nuts. They finally let him go and Rebecca came onboard and things got better. The owner back then also made everyone's life yucky by making rules like having employees charge for silly things... like an inch of tape.... if one reads you will see the only bad reviews were about that old owner and that red headed pudgy ray of pure depression that made dark clouds afraid to congregate and cower in fear :D. sounds dramatic but so true. Heather, the new owner is incredibly nice and I truly hope she remains. I have been a yearly box holder for a couple years or so now and I have seen a couple owners. GIVE THE NEW OWNER A CHANCE How many owners put sweet notes saying Hi introducing themselves to everyone in their store? Heather does. I don't see my original poor review about that depressing guy and the old owner but it is unfortunate the new owner, heather has to inherit past owners reviews. And if the place hadn't changed so noticeably I wouldn't waste my time. Really happy with the store now. A long time ago I batted about some ideas for the place but it never was worth bringing to that other owner... one idea to bring in people was to use some of that wall space to the left of front door as youre walking in... instead of the table on the other side with scattered business cards (does anyone really read them?) ie, a nice community board like they have at the TO Senior center next to the Library... they hand out same size card to everyone to write on and have a couple sections like rooms for rent or help wanted and help offered. etc. and its behind glass so its legit and not just scattered business cards and they clear it themselves once a month or something as it needs space. A really nice one would bring in people ? and if the area near the glass was made cozy and shaded from light you could set up a few chairs and some board games where people could check out and play like some of those boba coffee houses do. Some boardgamers groups would probably pay to be able to have a place to play if you could setup a bigger table you could charge them a few bucks for a weeknight to use the front.... the santa susana museum had a room they did that for for the Simi Boardgamers Group. Ventura County Boardgamers used to have an attorneys office 1 night a week with all the boardrooms rockin with people bringing in their games and a few snacks just off Wendy Dr. :D

I just stopped by to get a document notarized and the whole process was quick, easy, and very…read moreaffordable. Heather was so friendly and welcoming, which made the experience even better. Plenty of parking and no wait time...couldn't have been smoother. They also sell greeting cards and shipping supplies, which is super convenient.

I have a mailbox with Edge Business Suites that I check weekly, and on occasion I use their offices…read morefor client meetings. The building is modern and inviting, and I'm proud to have my clients in for visits. I'm always greeted by friendly front office staff who are ready to assist me with anything I might need. Valerie and Janelle are both knowledgeable, friendly, professional and welcoming; they will help you with anything you need!

This is a fantastic place to work. Edge has all of the office amenities that any professional…read morewould need (i.e., copying, printing, scanning, fax, etc.) and the staff (Valerie and Janelle) are friendly, helpful and professional. I'm here nearly everyday and I don't think I could have done much better by going anywhere else.

I had a great first time experience here right before Christmas in 2024! I needed to do a return of…read morea heavy item I had in my car, but needed a bit of help. I walked in and was greeted, which can be rare these days! I told the employee how I was still recovering from neck surgery and needed help lifting the return out of my car and he gladly went out and got it for me. He was so nice. I'm not sure why I haven't been here. Maybe because I love a couple of miles over in Westlake Village. I'll definitely be making this my go to spot in the future!

This store is a fantastic store and always provides excellent customer service. They are quick and…read moreefficient and always do their best to move the line quickly. Recently, I did notice several signs up regarding QR codes and returns and can't help but wonder whether their customer service approach will start to change with the high volume of returns they have been processing. I hope you stay the great neighborhood gem that you have been!

Needed to get passport photos done quickly. I walked in and was helped immediately. It took all of…read more5 minutes for me to get my photos printed and paid for. Would recommend!

This postal annex location is great! I have a few mail boxes here for my business mailing…read moreaddresses. I often come here to mail my packages as well. I am always met with a warm welcome and they are happy to help me with whatever I need. I previously had my PO boxes elsewhere and I always received terrible customer service. I am so happy I made the switch!

Needed a sign printed ASAP for our appliance store and these guys totally delivered. Trey and Nazy…read morewere awesome. They got it done in under an hour with zero hassle. I will be coming back for sure. Also, their gift section is actually really cool. Cards and fun little items I was not expecting.

Came here to print my blueprints for my next ADU project. They were super helpful and very kind!…read more The service was fast too. They had no issues with the email I sent. Everything was printed once I arrived. The store itself is very clean and has a lot of useful items and also very creative and cool gifts. Couldn't help myself and bought some candies and last minute Christmas gifts! The pricing was great on everything they sold in the store. Very reasonable! Look forward to doing more business here with them and ship out anything that needs to be sent out either work or personally. Thank you!

Rude. Door was open I walked in at 6:31. Clerk was at the computer. I walked up and he asked if…read morehe could help. I said I was there to pick up a package and he said "come back tomorrow, Same thing to customer that walked in behind me. Just rude. Try closing the door

The lady up front showed poor customer service and a nasty attitude. She wanted to charge me for…read moreusing a piece of tape and just wasn't friendly at all. I understand if policies change but being kind and not looking at someone in a rude way or speaking down to someone isn't needed or professional in any way. I wanted to think maybe she was just having a bad day and took that out on me until I unfortunately saw her other recent reviews. I highly recommend going to any other ups store if you could unless you prefer being degraded by the owner/ lady who will help you up front.

I have been going to this Postal Junction for several years now because the service and help they…read moregive is always excellent. Professional and courteous. Alex is golden and I can't even imagine why I would ever need to go elsewhere. I highly recommend this business and they are always fair in their pricing.

Okay what a great little local gem that I'm sorry I've overlooked. Sometimes places just don't…read more"stand out" to you for whatever reason and I've passed by this store for years not giving a real thought to what they were. Coincidentally I found myself in this shopping center doing some of my usual errands and the word postal caught my eye. I knew I had to go into the post office later in the day but when I found them I was eager to check them out. Postal junction is clearly what it sounds like - a shop to meet your mail needs, purchase supplies and shop for obvious items like stamps, cards, mailing boxes etc. I came in around lunch time and I was the only customer. A total breeze. I'm always waiting in long lines at the post office to get my refill of stamps or usually forgetting to ask for them when I'm at the few big grocery retailers who will sell you stamps. I can't tell you how much nicer it is now that I realize they are here just to stop in my for my regular stamp sleeve purchase. Being the only customer the cashier rang me up right away, was nice and I was on my way. Can't tell you how much nicer and easier this experience was now that I know I can come here to mail off some goods and buy my stamps. I'm sure all of the locals and neighbors know of this spot but if you are like me and had overlooked them, look no further because this is such a great local postal store. Easy in and easy out.