I had a great first time experience here right before Christmas in 2024! I needed to do a return of…read morea heavy item I had in my car, but needed a bit of help. I walked in and was greeted, which can be rare these days! I told the employee how I was still recovering from neck surgery and needed help lifting the return out of my car and he gladly went out and got it for me. He was so nice. I'm not sure why I haven't been here. Maybe because I love a couple of miles over in Westlake Village. I'll definitely be making this my go to spot in the future!

Yes, the previous poor reviews are still correct. They were closed at 6pm vs 6:30pm like it states…read moreon their website, Google, and Apple Maps. This was an issue that was addressed almost FIVE MONTHS ago and they responded to another review saying that it'd be something they'd "look into," but obviously don't care about fixing. Don't bother with them, this is an awful location anyway.

Very professional, got everything done quickly. Jim was very helpful. Some stores don't run as…read moresmoothly as this one, this one is great.

STORE 4296 should be REPORTED to UPS corporate…read more Unfortunately, this is one of the worst UPS Stores in Westlake VIllage or even from here to Downtown Los Angeles, and that's saying a lot because I go to many locations. The biggest issue is the owner, John. He is consistently rude and unprofessional, which clearly explains why so many reviews mention his poor customer service. I asked for his name and he flat out refused, saying, "I'm not telling you." That alone says everything. So immature. This location nickel and dimes customers. Unlike most UPS Stores, they do not tape boxes BUT instead SELL YOU TAPE. For a UPS Store, this feels cheap and unnecessary, especially when other locations tape boxes without issue. They also do not scan packages at the counter. You are told to go do it yourself at the kiosk. Yes they'll help but c'mon just scan a few boxes at the counter when the store is empty! When I placed my boxes on the counter, John removed all of them and put them on the floor, saying customers needed the counter space. The store was EMPTY, one of the slowest locations around because of the owners' terrible service... What makes this even more frustrating is that the younger employees are great. They are polite, helpful, and professional. If the owners stepped back and let the young people who understand service run the place, this store's reputation would improve instantly. Unfortunately, the two older men who run it, including John, are a problem. I now go out of my way to use other UPS locations. Better service, faster experience, a little more understanding customers should be provided tape, and no attitude.

I walked in to get a live scan, and was helped right away. Eric was very helpful with the scans and…read morepatient with the process to make sure we got the best scans.

Many services offered. Very convenient. Knowledgeable, professional, and friendly. A very good…read moresmall business to support.

MAIL CENTER UNDER NEW SUPER NICE OWNERSHIP…read more The Mail Center has been under new ownership for a good few months now. The owner, Heather brightens and warms the place up. It's always nice to see her and the adorable puppy (no, I'm not talking about Jeff:) Jeff has been there thru the different owners and it's always nice to see him. I was sad that Rebecca had to go with the previous owner to Ventura.. I promised I would come on and change my previous bad review or write a new one. The previous owner tried to bully me to and even tho that super terrible guy was gone, it still lingered. But Heather deserves a clean slate and the place is sOoo much better now. I was more than happy to write this. So for anyone new and looking at previous poor reviews .... I HAD to come on about a year or so ago and write a bad review as there was an employee who was so incredibly horrible that almost every bad review references him (or employees who had to follow some really cheap rules of the owner back then) this one employee even made the other employees miserable... I dreaded coming in. You could not even say "Hello" to this guy without getting the crappiest and most inappropriate response. It was nuts. They finally let him go and Rebecca came onboard and things got better. The owner back then also made everyone's life yucky by making rules like having employees charge for silly things... like an inch of tape.... if one reads you will see the only bad reviews were about that old owner and that red headed pudgy ray of pure depression that made dark clouds afraid to congregate and cower in fear :D. sounds dramatic but so true. Heather, the new owner is incredibly nice and I truly hope she remains. I have been a yearly box holder for a couple years or so now and I have seen a couple owners. GIVE THE NEW OWNER A CHANCE How many owners put sweet notes saying Hi introducing themselves to everyone in their store? Heather does. I don't see my original poor review about that depressing guy and the old owner but it is unfortunate the new owner, heather has to inherit past owners reviews. And if the place hadn't changed so noticeably I wouldn't waste my time. Really happy with the store now. A long time ago I batted about some ideas for the place but it never was worth bringing to that other owner... one idea to bring in people was to use some of that wall space to the left of front door as youre walking in... instead of the table on the other side with scattered business cards (does anyone really read them?) ie, a nice community board like they have at the TO Senior center next to the Library... they hand out same size card to everyone to write on and have a couple sections like rooms for rent or help wanted and help offered. etc. and its behind glass so its legit and not just scattered business cards and they clear it themselves once a month or something as it needs space. A really nice one would bring in people ? and if the area near the glass was made cozy and shaded from light you could set up a few chairs and some board games where people could check out and play like some of those boba coffee houses do. Some boardgamers groups would probably pay to be able to have a place to play if you could setup a bigger table you could charge them a few bucks for a weeknight to use the front.... the santa susana museum had a room they did that for for the Simi Boardgamers Group. Ventura County Boardgamers used to have an attorneys office 1 night a week with all the boardrooms rockin with people bringing in their games and a few snacks just off Wendy Dr. :D

I just stopped by to get a document notarized and the whole process was quick, easy, and very…read moreaffordable. Heather was so friendly and welcoming, which made the experience even better. Plenty of parking and no wait time...couldn't have been smoother. They also sell greeting cards and shipping supplies, which is super convenient.

Thank you so much for all of the help Tigran! The owner is so professional, hilarious, and very…read morepatient. We're so lucky to have an Anypostal within our community who has so many tools at their disposal! From notary to fingerprints! Thank you again!

Great service, quality and value. They have notary there, able to fax, copy and soon they will be…read moredoing passport. Love these guys, always great customer service and always a smile on their face!!

Had a better experience after several attempts to send a pre-paid package out from this location.read more

The owner at this location has no business being in a customer-facing role. None. I don't even know…read morewhere to start with how badly this place is run. I walked in to make two photocopies. TWO. The employee had no idea how to turn on the Xerox machine. The owner was somewhere in the back, completely useless, while his undertrained, staff fumbled around in front of me for 15 minutes. Not once did he bother to come out and help or even simply say where the 'ON' switch is located. I was told copies were $0.22 a sheet. Fine. I agreed to that. Then the owner had the audacity to charge me over $3.00 for two black-and-white pages -- pulling a "computer usage fee" out of thin air that nobody mentioned before I printed a single page. That is a bait-and-switch. Full stop. And when I -- reasonably, calmly -- pointed out the discrepancy? He screamed at me. A grown adult business owner screamed at a customer over a two-page photocopy rather than answer for his own shady billing practices. Absolutely unhinged behavior from someone who should not be customer-facing under any circumstances. I've been to other Postal Annex locations. They're fine. This one is run by someone with a temper, zero transparency, and apparently no interest in running an honest business. The Oak Park location on Lindero Canyon is his store. Everything wrong with it starts and ends with him. Stay away. Far away.

I use the store yesterday to pack up a couple of big items to ship to Canada. They are absolutely…read moreprofessional and very efficient. To make things even better, they are very fair on their pricing. Two women helped me and a gentleman as well assisted I can't say enough in this short review about how pleased I was. I will return for future shipment needs.

Worst place ever I had to drive from MOORPARK California to Thousand Oaks so I can return my items…read more A box was not needed yet. They wanted to make money and charge me for the box. Horrible place horrible attitude absolutely despise this UPS store do not go.

I have been going to this Postal Junction for several years now because the service and help they…read moregive is always excellent. Professional and courteous. Alex is golden and I can't even imagine why I would ever need to go elsewhere. I highly recommend this business and they are always fair in their pricing.

Okay what a great little local gem that I'm sorry I've overlooked. Sometimes places just don't…read more"stand out" to you for whatever reason and I've passed by this store for years not giving a real thought to what they were. Coincidentally I found myself in this shopping center doing some of my usual errands and the word postal caught my eye. I knew I had to go into the post office later in the day but when I found them I was eager to check them out. Postal junction is clearly what it sounds like - a shop to meet your mail needs, purchase supplies and shop for obvious items like stamps, cards, mailing boxes etc. I came in around lunch time and I was the only customer. A total breeze. I'm always waiting in long lines at the post office to get my refill of stamps or usually forgetting to ask for them when I'm at the few big grocery retailers who will sell you stamps. I can't tell you how much nicer it is now that I realize they are here just to stop in my for my regular stamp sleeve purchase. Being the only customer the cashier rang me up right away, was nice and I was on my way. Can't tell you how much nicer and easier this experience was now that I know I can come here to mail off some goods and buy my stamps. I'm sure all of the locals and neighbors know of this spot but if you are like me and had overlooked them, look no further because this is such a great local postal store. Easy in and easy out.