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    PostalAnnex

    4.8 (92 reviews)
    Closed 9:00 am - 6:00 pm

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    6 months ago

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    11 days ago

    Very professional and kind person .very organized and clean inside.the people work there are very helpful.

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    2 months ago

    Robert and the team are so friendly and knowledgeable. I have great confidence in them.

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    4 months ago

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    5 months ago

    What I like most is the really friendly staff. Very helpful. It's an easy location for a PO Box.

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    3 years ago

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    7 months ago

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    7 months ago

    Great service! Helped with renewing passports ! Thanks for dealing with the details- took the pressure away!

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    1 year ago

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    10 months ago

    Above and beyond wonderful customer service and efficiency. We have been customers for many, many years.

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    Photo of Paul C.
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    1 year ago

    Postal Annex always provides great service. They're extremely friendly and quick! Love this place.

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

    Thank you so much for your loyalty, fast service and good heart. Totally recommend this business

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

    Excellent stop. Highly recommended. Good for our town. Support small business. Convenient location as well.

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    3 years ago

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    4 years ago

    Very nice owner, meticulous, and friendly. I recommend them if you need Livescan. Expensive, but that is standard.

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    5 years ago

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    3 years ago

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    3 years ago

    Great service! Great owner, a gem in the community. Thank you for all that you do! Highly recommend!

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    3 years ago

    Great service and amazingly friendly employees. I would always choose coming to this branch.

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    3 years ago

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    3 years ago

    Great customer service! Very friendly and knowledgeable staff , will help with all your postal needs!!

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    3 years ago

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    3 years ago

    Amazing service good customer service. I am very happy with his business. Thank you very much for all your help.

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    Photo of Kim M.
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    7 years ago

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    5 years ago

    Super friendly and easy to work with! I had to overnight a package and they made it so easy and handled it quickly.

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    Photo of Greg M.
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    5 years ago

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    4 years ago

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    7 years ago

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    Page 1 of 3

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    Review Highlights - PostalAnnex

    When I told Robert my experience with the non-working keys, he offered to try to recut them all at no charge.

    Mentioned in 29 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (158 reviews)

    Very professional, got everything done quickly. Jim was very helpful. Some stores don't run as…read moresmoothly as this one, this one is great.

    STORE 4296 should be REPORTED to UPS corporate…read more Unfortunately, this is one of the worst UPS Stores in Westlake VIllage or even from here to Downtown Los Angeles, and that's saying a lot because I go to many locations. The biggest issue is the owner, John. He is consistently rude and unprofessional, which clearly explains why so many reviews mention his poor customer service. I asked for his name and he flat out refused, saying, "I'm not telling you." That alone says everything. So immature. This location nickel and dimes customers. Unlike most UPS Stores, they do not tape boxes BUT instead SELL YOU TAPE. For a UPS Store, this feels cheap and unnecessary, especially when other locations tape boxes without issue. They also do not scan packages at the counter. You are told to go do it yourself at the kiosk. Yes they'll help but c'mon just scan a few boxes at the counter when the store is empty! When I placed my boxes on the counter, John removed all of them and put them on the floor, saying customers needed the counter space. The store was EMPTY, one of the slowest locations around because of the owners' terrible service... What makes this even more frustrating is that the younger employees are great. They are polite, helpful, and professional. If the owners stepped back and let the young people who understand service run the place, this store's reputation would improve instantly. Unfortunately, the two older men who run it, including John, are a problem. I now go out of my way to use other UPS locations. Better service, faster experience, a little more understanding customers should be provided tape, and no attitude.

    Postal Annex

    Postal Annex

    (4 reviews)

    Had a better experience after several attempts to send a pre-paid package out from this location.read more

    The owner at this location has no business being in a customer-facing role. None. I don't even know…read morewhere to start with how badly this place is run. I walked in to make two photocopies. TWO. The employee had no idea how to turn on the Xerox machine. The owner was somewhere in the back, completely useless, while his undertrained, staff fumbled around in front of me for 15 minutes. Not once did he bother to come out and help or even simply say where the 'ON' switch is located. I was told copies were $0.22 a sheet. Fine. I agreed to that. Then the owner had the audacity to charge me over $3.00 for two black-and-white pages -- pulling a "computer usage fee" out of thin air that nobody mentioned before I printed a single page. That is a bait-and-switch. Full stop. And when I -- reasonably, calmly -- pointed out the discrepancy? He screamed at me. A grown adult business owner screamed at a customer over a two-page photocopy rather than answer for his own shady billing practices. Absolutely unhinged behavior from someone who should not be customer-facing under any circumstances. I've been to other Postal Annex locations. They're fine. This one is run by someone with a temper, zero transparency, and apparently no interest in running an honest business. The Oak Park location on Lindero Canyon is his store. Everything wrong with it starts and ends with him. Stay away. Far away.

    PostalAnnex - shipping_centers - Updated June 2026

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