Ian's is one of the few dry cleaners in town that does leather cleaning! I had two jackets that I…read morewanted cleaned, and Ian's was SO reliable and communicative during the entire process. It is a bit expensive to do leather jacket cleaning, but for the experience and process, I would say it was totally worth it. They texted me to let me know when they would arrive to pick up and to drop off. They gave me a clear time approximation and even beat it (they estimated 6-8 weeks but I believe it only took about 2-3?). My jackets came back wrapped really nicely, and the delivery driver took proper care to deliver at my door. In fact, I wasn't home and she asked how I would like my jackets to be dropped off. The thoughtfulness and consideration Ian's provides can't be beat. I also appreciate that they have an app so you can easily plan your pick-ups and drop-offs. If I have any articles of clothing that will need dry cleaning in the future, Ian's will be top of mind.

Ian's still delivers - literally Mobile dry cleaners and…read morelaundry They pick up your clothes from your home or office and deliver it back to you in three days They do a great job on both pro cleaning and laundry services... Reasonable prices great quality... Fantastic provider. Check them out you'll be glad you did

Great customer service. Great quality. Have gone twice and the results wowed me. So unusual in this…read moretown anymore.

Service has gone downhill. They sent clothes to the wrong places and when you try to get your…read moreorder back, they mislead you and make false promises. They do not stand by their word when you call them.

I would not recommend Press Cleaners and feel strongly that their business model is misleading…read more Summary: Press Cleaners charges a premium for a service they do not actually provide, offers poor customer support, and returned my wedding dress completely uncleaned after missed deliveries and multiple communication failures. I scheduled dry cleaning for my wedding dress and clearly indicated that it was a wedding dress, included care instructions, and noted specific areas with stains that needed attention. From the start, communication was a problem. I attempted to contact customer service to update pickup instructions and received no response. I reached out again with questions about delivery timing once the cleaning was complete, and again received no response. My delivery was delayed by a full day, and the original delivery time window I selected was not honored for the new day. Since no one would be home during the updated window, I contacted customer service yet again and still received no reply. Eventually, a customer service agent called me to say they were unable to remove the stains and would issue a partial store credit. During that call, I asked about the updated delivery time and was told they did not know. At that point, the new delivery window had already passed and my dress still had not arrived. The agent was not even aware that my order had not been delivered and could not tell me where my dress was. When I asked what methods were used to clean the dress or what attempts had been made to remove the stains, the agent had no information at all. It became clear that Press completely outsources everything. The dry cleaning, pickup, and delivery are all handled by local cleaners. Press is simply an app and a customer service layer, and even that is poorly managed since they have no visibility into the status, location, or care of your items. When my dress was finally delivered, it came with the bag and receipt from the local dry cleaner. That receipt showed a price that was roughly one quarter of what I paid Press. The local cleaner's receipt also included pickup and delivery, which made it very unclear what I was actually paying Press for. Press was unable to assist me at any point in the process. The dress arrived in the exact same condition it was picked up in. The stains were still there, with no improvement at all. I honestly believe no one attempted to clean it. Afterward, we used baby wipes at home and were able to remove the stains on the first attempt, which made this even more frustrating. Customer service was a poor experience as well. The agent was rude, frequently interrupted me, and was argumentative rather than helpful. I only received a refund after stating that I would dispute the charge. In short, you are paying about four times the price for a service that provides no added value. The cleaning, pickup, and delivery are all handled by another company, and Press offers no meaningful oversight, accountability, or support. I would absolutely not use this business again.

Quite possibly the worst customer service I have ever received…read more I rarely leave reviews, but this experience was so bad that people should know... I brought several garments to Press Cleaners in Austin specifically for dry cleaning. Instead, they were washed and folded, which is not what I requested and not appropriate for these items. As a result, three garments were ruined. When I raised the issue, I got a completely inconsistent and frustrating response: First, they said their policy was to re-dry clean everything. When they did reschedule to pick my clothing up, they were 3 hours behind schedule and I had to re-alert them of this. Then they called back and said they would wash and fold again except for 4 of the garments (which makes no sense given the problem). Then they accused me of having worn the garments--I had not worn any of them. After that, they claimed the items had been dry cleaned by another vendor--which is simply untrue, as they had clearly not been properly treated at all. At every step, the responsibility was deflected back onto me instead of being acknowledged. In the end, they refused to refund me and are returning my clothes still ruined and not dry cleaned nor fixed. This wasn't just a mistake, it was poor service compounded by misinformation and blame-shifting. Do not ever work with them if you value your clothing and basic customer service.

I dropped off my Italian silk designer wedding dress, worth $6,000, to ATX dry cleaning for my…read moremid-August wedding. I told the owner, Roi, that I was getting married in Canada and asked if they could pack my dress for travel. My dress came back bustled and ready to go. On a whim, I decided to undo the bustle and try on my dress one last time before flying out. When I opened my dress, I immediately started crying. It was ruined, and, even worse, somebody had tried to conceal the damage by bustling the dress and folding it up. The sleeves were burnt and crumpled (See pictures), and the dress itself was warped and puckered. The interior looked like it had been fried in bleach. My beautiful Italian silk dress had been ruined by ATX dry cleaning, and, rather than come clean with what had happened, somebody had tried to conceal the damage, so that I wouldn't realize what had happened to my dress until I got to my wedding. I told Roi that the dress looked like it had been damaged by chemicals, but he dismissed my concerns, saying dry cleaning is always done using chemicals. It was only after I went to two experts, my tailor and another dry cleaner, who both confirmed that the dress seemed ruined beyond repair, that he took me seriously. At this point, he admitted to outsourcing the dress, but said whomever he had outsourced it to did not even know who cleaned my dress because nobody had owned up to it. This other company (Roi never told me the name) spent the next couple of weeks attempting to restore my dress, and the entire time Roi kept saying that he felt as bad as I did that my wedding dress was ruined, and not to worry about the financials--he was going to make it right. They gave me my dress back the day before I left. The silk was partially restored, but the interior of my dress was still completely fried, and the dress's silhouette was permanently ruined. Since I had no other choice, I wore this dress for my wedding. When I returned, Roi changed his tune very quickly. He said that insurance would only cover $250 because I wore the dress for my wedding and they'd partially restored it. Worse still, he used things I'd said against me. Like, I told him nobody seemed to notice that the dress was ruined (because who would tell a bride that a dress they'd never seen before looked damaged?), and he later threw that comment in my face to suggest that I shouldn't be compensated properly for the damage. When I balked at his offer, he whined about how he couldn't do more financially and even badgered me for not appreciating how hard he'd worked to fix my dress. Again and again, he made it more about his hard work and his trouble than about my wedding dress and wedding, and he seemed incredulous that I expected to be compensated for what he'd done. I kept reminding him that any efforts to *fix* my dress would not have been necessary, had my dress not been ruined in the first place, but talking to Roi was like talking to a cranky infant. He made clear that he would not go out of pocket for the damage. It was such a nightmare. In the end, he gave me back not even a third of what I put into this dress, and he tried to get me to sign a document promising confidentiality. I refused, even knowing that I could lose the pittance he'd offered, because I never want any other bride to go through the nightmare Roi and his team put me through. Whatever you think you will save with ATX dry cleaning, it isn't worth it. Go to a real dry cleaner. If you want your clothing to be returned to you undamaged, avoid ATX dry cleaning like the plague.

Do Not Trust this company they will send your clothes back STINKING like cigarette smoke. They will…read morealso overcharge you for laundry and dry cleaning and its not even done right. Used them in the past and the old driver was WAY more personable the new one just sucks.

Brought a brand new suit to the cleaner's and it came back covered in stains. Had it re-cleaned…read more Still stained.

WORST dry cleaning experience I have ever had. There is a reason why they have horrible reviews on…read moreyelp. I took in my duvet to be cleaned, they give it back to me with large bleach like spots. The duvet was beige with stripes-- completely ruined. I tell them and they said it was like that when it was brought in which was a lie. They then provide a photo of "proof"...the photo is timestamped when I had brought it BACK in to complain. The entire time they insinuated I was lying and that they don't have any liquids that could have caused these large bleach like stains on my duvet. This back and forth went on for TWO MONTHS, they only apologized and agreed to refund me after I threatened legal action. Horrible customer service

This place re did a zipper on a coat 5-8 years ago for $85. High but was good work. Today I asked…read moreher to put a 1" x 3" patch on a jacket and she was going to charge me $45 and it would take a week. I went 3 miles up the road and got it done instantly for $15 Your customer service is weak, your return times a horrible Can't support a business that doesn't want your business. Trash!

The woman at the counter is super rude..and has caused me not to return to this business…read more This was my second time experience with this company, I was recommended through a friend of mine who stated they were quick and efficient. I had a dress dry cleaned which cost me a total of $50.06 after tax. My first time experience was the same as my second. This woman had a very mean mug on her face ... she asked me questions I didn't know the answer too as I'm not familiar with clothing products & how they're supposed to be washed and became frustrated with me. I decided that it would be best to leave the dress there as I needed it for an event the following weekend. Upon pickup I was greeted by a different woman who was much more bubbly, kind, and made me feel like a welcome customer. I paid, analyzed the dress and was super happy. I decided to leave the bad taste of the woman behind as I understand people have their days.. I went in again as I needed two shirts dry cleaned.. I was again greeted by the woman with the mug on her face, I kindly asked how much it would cost me to have the shirts dry cleaned and she told me $28 a piece, I was fine with that but she was demanding that I now pay upfront... (I was in a different car so I didn't have my wallet - fully aware that's my fault.) I began to mention how I had just recently gotten dress dry cleaned and that I could pay upon pickup and she because super aggressive stating that if "I can't afford to pay now there will be no service." I kindly grabbed my shirts and left. I had no problem running home grabbing my wallet and returning but after being spoken too like that I decided I didn't wanna spend my money here again. It saddens me that all it takes is one bad apple to ruin the whole experience.

I dropped off two items to be cleaned since I was unsuccessful at cleaning my white Columbia fleece…read morejacket to it's original brightness at home and getting the ink stains out of my pair of pants. The staff was friendly and explained their cleaning process when I dropped off my items, told me they would be ready the next day and gave me a price quote. I was too busy to pick them up the next day but, when I did I was impressed at how clean my jacket was and they were able to remove the ink from my pants. It is a little more expensive to have your clothes cleaned here than at a traditional dry cleaner but, I also appreciate the Eco friendly nature of this place.

PSA BRIDES: I strongly recommend against taking your wedding dress here for cleaning…read more I dropped off my wedding dress in September 2025 and paid $350 for cleaning. I was told it would be ready for pickup in November. After following up in December, I was told they needed a few additional weeks due to extra cleaning required. As mid-January 2026 approached, I reached out again for an update and contacted them 4 separate times with no response. I eventually went to the store in person, where they told me it would be "a few more weeks." In February 2026, I finally picked up my dress -- and it had the exact same stains as when I dropped it off, plus new rust stains that were not there before. I immediately pointed this out. The cashier told me, "it's because you only paid for cleaning." I responded that the dress clearly wasn't clean and I didn't understand how it could look worse after being in their possession for nearly five months. I was then brushed off so they could help the next customer, denied a refund, and not allowed to speak with a supervisor. Terrible experience. Please learn from my mistake and avoid this business. Based on other reviews, I'm clearly not the only one who has had issues with their poor service and communication.