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    Rick's Cleaners

    2.6 (51 reviews)
    Open 7:00 am - 7:00 pm

    Services - Rick's Cleaners

    Clothing alterations

    Clothing mending and repair

    Dry cleaning

    3 More Services

    Ironing

    Laundry wash and fold

    Stain treatment

    Rick's Cleaners Photos

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    Recommended Reviews - Rick's Cleaners

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    6 years ago

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    5 years ago

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    2 years ago

    Great price for dry cleaning service on the blazer. It was ready a day and a half later! Pretty speedy for me.

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    5 years ago

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    8 years ago

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    12 years ago

    I took an expensive blazer to them to dry clean and they shrunk it. Can't be fixed. Totally ruined. Never using them again.

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    11 years ago

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    Page 1 of 2

    Ask the Community - Rick's Cleaners

    Review Highlights - Rick's Cleaners

    This facility, this particular location and their management staff is the best around Austin Texas, far as I'm concerned.

    Mentioned in 2 reviews

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    GC Cleaners and Laundry

    GC Cleaners and Laundry

    (49 reviews)

    Cherrywood

    BEWARE!! They Ruined My $330 Wool Shirt!…read more I only had one experience here, and it was enough to make sure I never come back. I brought in a No Nationality 100% Wool Overshirt ($330) that they completely ruined. It looks like they threw it into a washer and dryer, it came back misshapen, shrunk, and unwearable. I was understanding at first, hey accidents happen right? Nordstrom still carried the shirt in another color, so I replaced it myself and simply asked the cleaners to reimburse me for the damage. I've now called multiple times over four weeks, and every time I'm told "the manager will call you back." The call never comes. To make matters worse, on one call they forgot to put me on hold, and I overheard someone in the background say, "Ohhhh, it was wool." So they knew they ruined it, but still refuse to take care of it. If you value your clothes or your time, don't risk it here. Their lack of accountability and customer service is unacceptable.

    This place has gone downhill since the new owner bought it. The pictures show my pants that were…read morecreased on the sides. This seems to have been in response to me sending shirts back for not having creased sleeves, which has happened several times. Also, I put a CC on file, because the woman at the front presented it as a requirement. I didn't want to use my debit card. A few months ago, the same girl charged that card instead of my debit card, which I wanted to use. I had to escalate to a manager, who followed up via text that she could not change my method of payment for the transaction. The same girl mentioned she charged the card on file again recently after I mentioned that I was sending more shirts back for not having the sleeves creased. It's not even all the passive aggression, but I'm not going to take the time to describe the other parts. Prices just went up, which wouldn't matter to me if they did what they were supposed to do with professionalism. I'll follow up when I find out the other places this owner bought. Please stay away if you don't want to be rage baited and gaslighted. **Last time I was sending my shirts back(second to last time I'll ever be there, since I picked up my clothes), another customer was picking up his pants and being told by the manager through the girl at the front that the most they would do to make things right for a pair of his pants they damaged was reduce his bill by the charge of cleaning those pants.**

    Press Cleaners

    Press Cleaners

    (112 reviews)

    $$

    Downtown

    I get my comforters washed using this service and I'm never disappointed. They're quick and timely…read more If you have a requirement, they listen. Customer service is great too! Recommend this service!

    I would not recommend Press Cleaners and feel strongly that their business model is misleading…read more Summary: Press Cleaners charges a premium for a service they do not actually provide, offers poor customer support, and returned my wedding dress completely uncleaned after missed deliveries and multiple communication failures. I scheduled dry cleaning for my wedding dress and clearly indicated that it was a wedding dress, included care instructions, and noted specific areas with stains that needed attention. From the start, communication was a problem. I attempted to contact customer service to update pickup instructions and received no response. I reached out again with questions about delivery timing once the cleaning was complete, and again received no response. My delivery was delayed by a full day, and the original delivery time window I selected was not honored for the new day. Since no one would be home during the updated window, I contacted customer service yet again and still received no reply. Eventually, a customer service agent called me to say they were unable to remove the stains and would issue a partial store credit. During that call, I asked about the updated delivery time and was told they did not know. At that point, the new delivery window had already passed and my dress still had not arrived. The agent was not even aware that my order had not been delivered and could not tell me where my dress was. When I asked what methods were used to clean the dress or what attempts had been made to remove the stains, the agent had no information at all. It became clear that Press completely outsources everything. The dry cleaning, pickup, and delivery are all handled by local cleaners. Press is simply an app and a customer service layer, and even that is poorly managed since they have no visibility into the status, location, or care of your items. When my dress was finally delivered, it came with the bag and receipt from the local dry cleaner. That receipt showed a price that was roughly one quarter of what I paid Press. The local cleaner's receipt also included pickup and delivery, which made it very unclear what I was actually paying Press for. Press was unable to assist me at any point in the process. The dress arrived in the exact same condition it was picked up in. The stains were still there, with no improvement at all. I honestly believe no one attempted to clean it. Afterward, we used baby wipes at home and were able to remove the stains on the first attempt, which made this even more frustrating. Customer service was a poor experience as well. The agent was rude, frequently interrupted me, and was argumentative rather than helpful. I only received a refund after stating that I would dispute the charge. In short, you are paying about four times the price for a service that provides no added value. The cleaning, pickup, and delivery are all handled by another company, and Press offers no meaningful oversight, accountability, or support. I would absolutely not use this business again.

    ATX DRY CLN

    ATX DRY CLN

    (5 reviews)

    University of Texas

    I dropped off my Italian silk designer wedding dress, worth $6,000, to ATX dry cleaning for my…read moremid-August wedding. I told the owner, Roi, that I was getting married in Canada and asked if they could pack my dress for travel. My dress came back bustled and ready to go. On a whim, I decided to undo the bustle and try on my dress one last time before flying out. When I opened my dress, I immediately started crying. It was ruined, and, even worse, somebody had tried to conceal the damage by bustling the dress and folding it up. The sleeves were burnt and crumpled (See pictures), and the dress itself was warped and puckered. The interior looked like it had been fried in bleach. My beautiful Italian silk dress had been ruined by ATX dry cleaning, and, rather than come clean with what had happened, somebody had tried to conceal the damage, so that I wouldn't realize what had happened to my dress until I got to my wedding. I told Roi that the dress looked like it had been damaged by chemicals, but he dismissed my concerns, saying dry cleaning is always done using chemicals. It was only after I went to two experts, my tailor and another dry cleaner, who both confirmed that the dress seemed ruined beyond repair, that he took me seriously. At this point, he admitted to outsourcing the dress, but said whomever he had outsourced it to did not even know who cleaned my dress because nobody had owned up to it. This other company (Roi never told me the name) spent the next couple of weeks attempting to restore my dress, and the entire time Roi kept saying that he felt as bad as I did that my wedding dress was ruined, and not to worry about the financials--he was going to make it right. They gave me my dress back the day before I left. The silk was partially restored, but the interior of my dress was still completely fried, and the dress's silhouette was permanently ruined. Since I had no other choice, I wore this dress for my wedding. When I returned, Roi changed his tune very quickly. He said that insurance would only cover $250 because I wore the dress for my wedding and they'd partially restored it. Worse still, he used things I'd said against me. Like, I told him nobody seemed to notice that the dress was ruined (because who would tell a bride that a dress they'd never seen before looked damaged?), and he later threw that comment in my face to suggest that I shouldn't be compensated properly for the damage. When I balked at his offer, he whined about how he couldn't do more financially and even badgered me for not appreciating how hard he'd worked to fix my dress. Again and again, he made it more about his hard work and his trouble than about my wedding dress and wedding, and he seemed incredulous that I expected to be compensated for what he'd done. I kept reminding him that any efforts to *fix* my dress would not have been necessary, had my dress not been ruined in the first place, but talking to Roi was like talking to a cranky infant. He made clear that he would not go out of pocket for the damage. It was such a nightmare. In the end, he gave me back not even a third of what I put into this dress, and he tried to get me to sign a document promising confidentiality. I refused, even knowing that I could lose the pittance he'd offered, because I never want any other bride to go through the nightmare Roi and his team put me through. Whatever you think you will save with ATX dry cleaning, it isn't worth it. Go to a real dry cleaner. If you want your clothing to be returned to you undamaged, avoid ATX dry cleaning like the plague.

    Do Not Trust this company they will send your clothes back STINKING like cigarette smoke. They will…read morealso overcharge you for laundry and dry cleaning and its not even done right. Used them in the past and the old driver was WAY more personable the new one just sucks.

    EcoClean Green Dry Cleaner & Laundry

    EcoClean Green Dry Cleaner & Laundry

    (55 reviews)

    $$

    Rosedale

    PSA BRIDES: I strongly recommend against taking your wedding dress here for cleaning…read more I dropped off my wedding dress in September 2025 and paid $350 for cleaning. I was told it would be ready for pickup in November. After following up in December, I was told they needed a few additional weeks due to extra cleaning required. As mid-January 2026 approached, I reached out again for an update and contacted them 4 separate times with no response. I eventually went to the store in person, where they told me it would be "a few more weeks." In February 2026, I finally picked up my dress -- and it had the exact same stains as when I dropped it off, plus new rust stains that were not there before. I immediately pointed this out. The cashier told me, "it's because you only paid for cleaning." I responded that the dress clearly wasn't clean and I didn't understand how it could look worse after being in their possession for nearly five months. I was then brushed off so they could help the next customer, denied a refund, and not allowed to speak with a supervisor. Terrible experience. Please learn from my mistake and avoid this business. Based on other reviews, I'm clearly not the only one who has had issues with their poor service and communication.

    Have you ever had your dry cleaner steal a wedding dress? Have you ever had to sue them to get it…read moreback? That's exactly what happened to my wife and I. More than a year after this business stole, destroyed, or lost my wife's wedding dress, valued at a four-figure amount, we won the small claims case against them. Of course they have not paid, but that's okay. Interested accrues on a monthly basis. I'm here to make it easier for you to get your property money back when they inevitably steal from you as well! This business is shielded behind its real name Waterloo Cleaners, Inc, based out of Dallas. It's purposefully hard to find who owns it because they make it a habit to steal from and defraud their customers. Their business records are out of date almost everywhere - illegal by the way, but no one seems to care because Texas. But it is owned by Kevin Gary Bonfield and Mark Hess. This is all the key information you need to know to file a small claims case. You will want to find their out-of-date registered agent with the secretary of state to serve them the lawsuit. It will not work. Have the secretary of state certify your effort, and that's good enough to move forward with the lawsuit. They have some useless managers working for them who will pay lip service and yank your chain. Don't bother with them at all. It's a waste of your time. Their frontline employees know even less. If you check these reviews carefully - as well as Yelp and BBB - you'll see that these people have a long history of destroying, damaging, and stealing from their customers, especially wedding attire and expensive items. If we lived in a state that gave a crap about consumers, they would have been run out of it by now or tossed into the Gulf. Alas, we live in Texas, and they take full advantage of that, at your expense as a consumer. If you have a garment that's worth more than $10, I advise you to stay very, very, very far away from this business. If, on the other hand, you do business with them and enjoy small claims court - keep every receipt and communication you get. You will need it for the legal battle that will come later. I wonder how much they have stolen from their customers? I suppose we may never know. I just advise you not to become another one of us.

    Rick's Cleaners - dryclean - Updated May 2026

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