Have been using Gebhardt for the last 10 years for service. Tried another place due to it being closer to my house, and ended up back at Gebhardt. The pros - offer coupons and specials on items; free loaner cars; use BMW certified parts and stand behind their service; prices are competitive to other BMW repair shops; participate in Costco auto program for service (although I have yet to use). The cons - turnover of service advisers in the last year (esp. Joel) has led to a decline in personalized service or staff that seems to "care"; long wait for service when a loaner is needed; service area itself is not comfortable for waiting in; staff now seems very disengaged and apathetic to customer needs; upsell on items is pushed a lot more. I will continue to use Gebhardt while I have a BMW as they do stand behind their service and, up until my most recent visit, I trusted their advisers and felt they had a relationship with their customers. I hope their new advisers develop that as it is a huge loss. read more

Time to find a new shop. Customer service is TERRIBLE. Plus I have serious doubts that they actually did what they said they did. I went in for a simple oil change and also asked them to adjust my tires (sensors keep going off due to cold weather) and I had a message saying coolant was low. I was charged nearly $400 for oil & filter. Car wasn't ready when they said it would be. 30 minutes late. Then I find that all 4 tires are inflated to completely different PSI. Now I still keep getting the message that coolant is low, yet they told me they topped off all fluids. I've contacted them on multiple occasions, expressing my disappointment and keep getting told they'll have a manager contact me. Still NOTHING. BOOOOOOOO Gebhardt. Time to find someone else. read more

Gebhardt BMW - Car Dealers Near Me - Boulder, Colorado

I leased a new BMW. This was my 4th BMW lease, so I know how it works. Sales guy was great - no BS, got me to a competitive lease rate, and we ordered the car. It came in a few weeks later, I came in, signed the mountain of papers. They tried to up-sell me, got a little "cold" when I declined all the up-sells, but we got everything signed. The next day, the GM of Gebhardt called to say they made a mistake on my paperwork and asked if I could come back and re-sign the documents. And, oh, by the way: your lease cost is going up more than $100/month. I told him I can return the car right now, and I don't want it at that higher lease rate. He hemmed and hawed and backtracked and said they'd fix the issue. So, this is a common car dealer trick. I never expected it from BMW, though. Despite owning more than 11 BMWs and leasing 4 of them, I'm done. Gebhardt has turned me off the brand. read more

Please stay away from this dealership. I leased an X1 on 3-26-2022 that had been a loaner vehicle. The area around the roters was rusted on all 4 wheels and I was reassured that once I drove the car for a while the rust would go away. Well after numerous calls and emails and waiting for the slow response time to my inquiries, the rust is NO better and has not gone away. I spoke with my sales guy, Jeffrey Appleby, Beto Palma/Client Advisor, and Joshua Brayman in the service department. All 3 of these individuals basically told me there was nothing they could do and rust is normal on these cars. This is my 7th BMW and I have never experienced this issue. These people could care less after they make the sale, and offered zero solution to the issue. I also called the corporate office and was told to call the dealership, they were even less helpful which I thought was impossible. I'm paying close to $600 to lease a BMW and all they have to offer is rotten customer service while I drive around with wheels that look like total crap. Photos were provided. Again, I was told by Jeffrey Appleby that the rust would disappear as I drove the car, I'm 7 months in now. A complete lack of integrity, these people DO NOT CARE. Do not visit this dealership. They lack integrity and just want to 'make the sale.' SHADY AT BEST!!! read more

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While I was apprehensive to buy from Gebhart (from a previous sales person experience), I was pleasantly surprise with how fair and nice JC was. He's a great guy, with a sweet pup and very fair, so I ended up purchasing a Z4 from him. So glad I did - the car is awesome! read more

Gebhardt BMW - Car Dealers Near Me - Boulder, Colorado

My car was leaking oil. Gebhardt BMW did a major repair on it, and I was told that this is the only issue found with my car. 4 month later the car is leaking oil again and there are various other issues found. Complete waste of money read more

Terrible experience every time I have dealt with repairs. The staff is rude and condescending. I have zero trust in the repairs that were made on my car and would not recommend any of the warranties. They will find a loophole not to honor it. I never leave bad reviews but this experience has been ridiculous. read more

Service made me feel like a rockstar. Between working around my schedule to offering a shuttle it made doing some expensive work on my car seem effortless. Gebhardt is definitely a local business that makes me want to stay in Boulder and I find great value in their transparency. Chris and Josh are two of my favorites. read more

First time at Gebhardt BMW for service. Making an appointment was a breeze. The service dept is under construction so the lobby is located in sales department which is inviting but small. Upon entering the lobby I was greeted and shown to the location where Chris the service rep was waiting. I was in and out in under 2 hours which is great since they vacuum and wash my X5. Also big shout out to Tom Lesner who always takes the time to say hello and is happy to answer ALL my BMW questions. Overall all staff is happy and wants to help anyway possible, Management keep up the good work. I have bought 2 cars from Gebhardt in less than 1 year. read more

Tried to get recall repairs and rear window replacement. Got the silent treatment and brushed off by others. Scum of the earth, Gebhardt BMW that is. Avoid them and look elsewhere. My car is going to burst into flames any day due to the recalls not being repaired. read more

I had a recent repair at Gebhardt BMW in Boulder, Colorado and, unless there was no other alternative, I would not have any of my BMWs repaired at this dealership. Issues: 1. Part cost - The replacement part cost I was charged was 23% higher than the MSRP (Part no.: charge air duct 13-71-7-604-033 with MSRP of $433.08 and charged $531.96). I received no explanation. 2. Diagnostic fee - charged $140 and this fee was not waived when the repair was made as at other BMW dealers. Seems like approximately $250 of over charges on a $1,373.88 invoice or approx. 20%. Shop around. read more

I had the most incredibly Horrible experience with the service department last Friday. It's frightening to think that they are actually handling other people's property (BMW vehicles) ! I had scheduled an appointment related to 3 recall campaign notices that I re due to both airbags and my X5's fuel pump needing to be replaced. Well a very helpful-sounding young woman followed up several times and we changed the service appointment date out a week to allow for the fuel pump to come in and which she said they would order. Well after going there, dropping off my X5 and taking their shuttle to work, I got a call around 2 pm giving me the scoop - well the slight burning smell was being caused by two separate gasket leaks and could be repaired for only $xxx.xx dollars. Do I want to go ahead with those? A bit more selling then I said I will schedule that for another time (it was Friday of a holiday weekend and I needed my vehicle). Okay, this is long but here is the punch line of total ineptitude - when I was shocked that they couldn't pick me up from work at 4 pm, After much apparent effort, they sent someone to pick me up (20 minutes away). When we reviewed what had (not) been done, 4 different people couldn't even tell me if any of the work had actually been done!!! Turns out that the fuel pump hadn't been ordered and after a long time searching, they "thought" that one of my airbags had been replaced! But here's your bill for us looking at and maybe/maybe not doing anything to your car including an alignment which I didn't get any documentation of. Anyway, I have never been so astonished by the lack of professionalism and will not let them get near my car again. I'm afraid my wheels might fall off. And there wasn't a hand print on the car which had a nice little layer of dust from our recent weather. Save your BMW's life and run the heck away from this circus show!! read more

Gebhardt is wonderful. From sales to service, they will do whatever it takes to do the right thing and meet you in the middle. I've been a customer for several years with a couple of cars, the absolute best is their only option. I know they will always be there for me. I highly recommend this business. read more

I was in town and my BMW required repair, I could not get anyone to take my call. I would not use this dealership for anything related to my BMW, purchase or repair, if you cannot receive a call back. It is unfortunate, as I travel all over and BMW dealerships are the one thing I can rely on for at least a call back if not wonderful service too. Not in this case. Look elsewhere. read more

Salesman had to check with the manager on every question I had on a BMW X7. I argued about trade in value. They wanted to give me $0. Went to Winslow BMW. They gave me $3000. After several weeks this salesman calls me up to tell me the X7 demo I drove was up for sale. At the time I drove the demo X7 I told the salesman that we live in Florida for about half the year, so a black car was out. The demo was black. Useless dealership. read more

Horrible! Purchased a 2015 x5 2 years ago and now told I need a new engine? They stated previous owner went 20,000 miles without oil change then 40,000 miles without oil change but this was not shared when we purchased the vehicle. Engine clicking noise got worse after they replaced 2 parts and asking about it they only said we don't know. read more

I walked into Gebhardt looking to merely test drive a few 3 series. I am selling my old home and buying a new home so I cannot purchase a vehicle for the next 3-5 months. The first thing I told my client advisor, Yianni, was that I was just looking today and picked a slow time so as not to keep him busy during a time he might get another sale. Yianni was GREAT. He completely understood why I was there and what I was looking for. He was more than happy to show me the vehicles and let me test drive a few even though I was not purchasing that day. I must state that this has not been the experience at other dealers. I have been ignored, brushed off, or in one circumstance told to leave. The way that Yianni acted is EXACTLY how you build long term customers. I know that I will be buying from Yianni even if it requires waiting a bit longer to find the perfect BMW that fits my price range. I will update this when I purchase the vehicle to review the financing and back end service. Thus far Gebhardt has been A+. read more

These folks lied to us multiple times saying that we were "pre-approved" and then later saying we were actually approved. We made sure to be very clear about where we were at in terms of credit scores from the start and asked if that would be a problem. They reassured us that it would not be so we proceeded with the transaction. They ran credit checks (dropping it by damn near 40 points) just to come back and say that we were not in fact approved. Then they tried to up-sell us on a more expensive car. They strung us along for an entire week wasting energy and more importantly time. I've been battling cancer for the last few years so my time is very valuable to me. These people are trash and I would deter anyone from even stepping foot on their property! read more

Was looking for a new car and I ran across one that interested me at Gebhardt BMW. I sent an email before they opened, and received a return email almost immediately from Mizzy after they opened for business. He was very courteous and professional. He informed me that I would be working with client advisor Alex Johnston. We showed up at the scheduled appointment and Alex was waiting for us. Alex began the process by asking a number of questions in order to determine our comfort level with where we were in the car selection process. He then proceeded to make some recommendations based upon our conversation. I felt that Alex had our long-term purchase satisfaction as his number one goal. He really wanted to make sure we got the car we wanted, and not one that we might later regret purchasing. He was professional, consultative, and there was absolutely no pressure. Not only did I appreciate it, but my wife was even more impressed as her previous car purchasing experiences have not always gone like this one. We settled on a car, purchased it, and are completely satisfied that it is the car for us. I highly recommend Alex to anyone looking to purchasse a car, and Gebhardt as an excellent dealer from which to purchase a vehicle. We will be back, because we are so highly impressed with Alex and everyone we worked with at Gebhardt. Great car purchasing experience! read more

I have never written a review for a business before, but I didn't feel like I could sit on this and not share. In January 2022 I had to purchase a new car. Knowing the reputation of the Gebhardt dealerships up in Northern Colorado is top notch, I decided to drive an hour south to another of the family's dealerships as it had a car I wanted to look at. Due to my husband's hectic work schedule I had to go by myself. Everything about the sale was great. The Sales guy was kind, the finance guy was great. The owner was nice. The prices are out of control, but I didn't have a choice. I was issued the carfax report that noted front driver side damage but the dealership assured me it was cosmetic. I really wish that I didn't live an hour from the dealership and could have had my mechanic look it over before the sale. I guess I just assumed that coming from a quality dealership with a good reputation, it would be in good working order. As I was driving my new car home, about half way, I realized the dealership never took my down payment! When I got back to town I noticed the front bumper kind of sounded like it was loose. Then I remembered the carfax. Just cosmetic. I pulled in and immediately called the sales guy and told him about the down payment. He took my credit card card number and assured me that he was running it right then. A week went by and we watched for payment to post. It was never charged. On January 19 the owner called and left a message just following up. I missed this call as I was working and called back the next day because I wanted to tell him about the payment and the noise I was hearing that didn't seem right. I left a message with the lady that answered and received no call back. My husband also didn't like the sound so we got it into our mechanic. They found that 1) It had been over 6 months since an oil change (before we bought it) 2) The struts were shattered and had leaked all fluid. That was the noise we were hearing, not the bumper 3) The steering wheel telescope was broken and wouldn't adjust (safety issue) 4) Air Bag light for passenger side goes on and off daily (safety issue). And in the time we were waiting for our mechanic appointment the battery wouldn't charge adequately and the car would die. So, 5) New Alternator. They obviously knew something wasn't right but didn't diagnose it correctly because they replaced the battery at the dealership. That bill, $2841.12. Not even a month later the battery was doing the same. Another new alternator. Then May comes around. Upon turning the Air conditioning on for the first time I discover it's blowing hot air (obviously the mechanic at the dealership didn't catch this either.) Can someone explain to me why my used car purchased through them did not have a certified pre-owned inspection completed before it was put on the lot and listed for sale? I thought this was a requirement. And the alternator begins acting up again. They discover it is a faulty positive battery cable. Problem solved. This bill is $716.96. At this point it would have been cheaper to replace the transmission in my old car. Our total for repairs was now at $3557. Fast forward to July 2022. I received a call from the finance department at Gebhardt stating that they don't have a receipt for my down payment. They needed proof or the payment. To be honest, we began to conclude that they knew the car needed repairs and didn't take the down payment in turn to cover those impending repairs. We found it odd that even after calling and reading the cc number over the phone, & not getting a return call from the dealership a week later, that maybe that was how they felt it was even. It kind of became a joke. We figured it was a wash. I forwarded copies of the bills we paid to the finance department hoping they would help cover the costs & make this right. They chose not to help with any costs stating that we should have notified them of the issues. That is kind of hard to do when you can't even get a call back or a down payment taken. What if I didn't have the money now to make the down payment because I had to spend it on repairs? I did pay the down payment as we owed that to them. As a woman making a large purchase like this alone, I feel like what you hear about car dealerships is true. Take a man with you if you don't want to be taken advantage of. I'm very independent so this is a hard lesson for me. I also learned that buying a used car from a well known dealership doesn't mean they do a thorough inspection and fix things before they put it on the lot for sale. Why would you not at least do an oil change? I made the unfortunate mistake of buying a used car "as is" from this dealership and didn't have it checked by an actual mechanic before the sale. I will not make this mistake again and hope by putting this out there, other potential buyers will be aware of know what to look for before they finalize their purchase. read more

Brought my car in this morning for service. I did not hear from the rep until I called at 3p. They will not have time to work on it today (Despite my appointment) and I will have to bring it back again. read more

Went through two service reps that were rude and defensive before getting to a manager that handled attempting my repair like a professional. Unfortunately even with modern day diagnostics, $1400 and five days in the shop this team could not identify the issue with my car. Would not return to this service department or buy a BMW again. read more

Called their general number to five times to schedule a simple service. First time, I was disconnected. Second time, I was transferred to Service Dept and phone rang and no one picked up. Third time, I was connected to the head of the Service Dept's cell phone, and he didn't pick up either. Fourth time, I was transferred to another voicemail. Fifth time, someone in Service finally picked up. Ridiculous. Can't wait until they get rid of the dealership model. read more

Shane Wyttree at Gebhardt provided me with outstanding help today with my 2020 BMW X7. He is extremely knowledgeable and has a "can do" attitude. read more

I found a car for sale here. Contacted the dealer by the automated messaging late one eve. The next day, the sales manager, Wade, replied at 9am asking if I would like to come see the car. I replied and asked for a final price including all dealer handling charges etc. (wasn't interested in sitting there negotiating in person). After spending the day sending reply emails, and leaving a voice and text message, I have given up. They simply ghost you if its not convenient. Find another BMW dealer if I were you. If they treat you this way to start, I hate to think how it will go after you buy. read more

I got such a beautiful car, with such ease. There was a little issue, that they took care of as soon as they could, and it turned out better then I could of expected! Caleb was a rockstar .. if you need a honest, to the point, easy to get a hold of sales guy, give him a call!!! Thank you Gebhardt and more so Caleb and Alicia, for a great experience! read more

DO NOT give them any of your business. Here's why: First time I took my car in (325xi) they told me my turbo was going bad. My car doesn't have a turbo. I figured eh, probably just a dumb sales guy. We'll give them another shot next time my car is being weird. I brought in my car because my headlight seemed to be having electrical issues. They told me I needed an entire new headlight (bi-xenon HID) that would cost $1800 for just parts, and another 6-800 for labor. After some research on the issue, I nicely asked if they would try switching the ballast, a $40 part on the internet. Their response was "we'll try but our techs don't think that's the issue." So they "tried," called me back, and told me it didn't fix anything. I told them to not do anything. The day I get my car back, the opposite headlight is working and the one that worked wasn't. I ordered a ballast, replaced it in about 30 minutes, and it fixed the problem. They are nothing but scummy people who are just trying to screw people out of money. Horrible customer service, never looking out for what's actually best for you. DO NOT take your car here. I cannot stress it enough. read more

Since this shotty dealership wont reply to my emails or phone calls, As a professional car dealership, nonetheless a BMW dealership, one would expect that a loaner car would be provided upon any amount of service time. I was not given a loaner car nor was I promised a loaner car, but it is an expectation nonetheless. I have seen Ford dealerships take more initiative in providing customers with an enjoyable experience while their car is being serviced. Not only did y'all not have a loaner car, lied about the time my car would be ready, but now y'all are counting nickels and dimes to specific dates as to when you will pay for my uber rides? I used uber aproximently twice each day; once to go to class and once to come back. If you're dealership has any pride in its staff, organization, and commitment to recurring customers, you will pay me the $177.95 for the Uber rides spanning from October 13th-October 17th. On top of that, this dealerships $116 "comprehensive check" is total hog wash. As soon as i got my car back i noticed one of my tires had a nail in it. Kind of sad considering i took the car in for tire pressure issues. This dealership is the WORST dealership i have ever been too. These people are nasty and will steal your money if given the chance. DONT GO HERE. read more

Modifying my previous review for following reasons: 1. Options the dealer stated I had on my car actually were not installed. Since it is not in writing, I am SOL. Pretty low to verbally promise an item then not deliver. 2. My car was due to be registered no later than Aug 26. I went to the DMV despite no paperwork because I did not want to get fined. Imagine my surprise to find out that Gebhardt NEVER BOTHERED to fill out any of my paperwork and submit it to the state. The DMV called them and all they could say was they would get around to it when they could. Way to go Pam in their title department for a job (not) well done! That is the only thing you do. A simple phone call telling me you did not get my paperwork done would have been nice, or a follow up since I was sitting at the DMV when they called you and know they gave you my name. 3. Emailed my sales guy, Thom - no response. Emailed the owner - same, no response. My second purchase from them is also my last...... Will only use their Service dept until my warranty expires. Earlier review: Review is for both Sales and Service groups. I bought my 2003 BMW 325xi from Gebhardt in 2006. I was overall very pleased with them. I worked with Thom Stehpanachik (sp?) and he is wonderful. Very low key/low pressure. I bought Certified Pre-owned and my car did have some of the original BMW warranty left. The issues I did have with the car were fully covered and despite a few hiccups with the process I was happy. I saw a 2010 BMW 328i Xdrive online a few weeks ago, took it for a test drive last week and bought it today. Once again worked with Thom and he was again really great to deal with. I also worked with Ramon in finance and they made it a low hassle experience. I had gone to Schomp BMW earlier this week (see my review) and it was a horror story. The experience I had at Gebhardt was night and day difference. Definitely try them out! I stopped using their service when my warranty expired and went to another certified BMW center which was a big mistake. So, back to Gebhardt I went. They had to redo a lot of the work done my the other place because the work lasted a year or less and the parts used were NOT BMW OEM parts. I recently began to work with Joel Ortiz at Gebhardt for service and he is excellent. The prices are a bit higher but not much and they warranty their work for 2 years. Overall, I could not be happier with Gebhardt. read more

Stopped by the other day to get topped off on oil. Oil light came on. A guy who is a service advisor saw me standing there, asked how could he help? Told him I needed some oil for my BMW 750li X He gets on the phone & call parts and passes me the phone. Guy told me it would be $20 and some change. I told him I've never paid for a top off & I just got an oil change 2 months ago. He said they stopped topping off oil 01/01/2018 I said that's not true because I got topped off in April with no questions asked. The guy in parts was friendly about the whole thing. He said he was going to ask the Parts Manager if he would comp them. He gets back on the line & says he won't. Quart of oil is $10.00 a pop. You always need 2 for the top off. Come to find out! https://topclassactions.com/lawsuit-settlements/lawsuit-news/845146-bmw-settles-excessive-oil-consumption-class-action-lawsuit/ SUCH BS!! read more

I can only speak for the parts dept. Oddly enough for a stealership, it was cheap, fast, and courteous. What more could you want? It's just BMW parts. I am already editing this review, I guess, one guy is courteous, & the other is a 4 legged mule, so to speak. Sure it was a $5 part, I guess my business wasn't worth your trouble this time. Oh & the 500% markup from the price quoted on phone wasn't cool either. My only wish is they'd say their name when they answer the phone so I could take notes, I'm pretty sure that's not how BMWNA would like their long time customers treated. read more

My dad and I were getting his BMW serviced and he has been thinking of upgrading to the new 3 series, so we decided to see what Gebhardt had on the lot. The salesman proceeded to say hi and start talking to us and he eventually asked me what I drive. I told him I drive a Prius (my commute is 50 miles each way). The guy then goes into a theory on how cars tell about your personality and that the Prius is for guys who want to be "seen" saving the environment and don't care if they pay more for it. I thought this was an inappropriate comment to make and turned me off to the thought of buying there. Overall Our family has been happy with the service department. They offer efficient and friendly repairs and maintenance. My overall rating for the dealership is 3 for service and 1 for sales. read more

I've really been pleased with my experiences with the service department at Gebhardt. My '01 X5 tends to break fairly frequently so I've visited the service department more than one should. However, they are always pleasant and helpful and the service is quite fast, even with parts need to be ordered, etc. I particularly love that they will pick me up from CU where I work and drop me off as needed. I even needed to catch the FTD bus to DIA one weekend in less than 15 minutes to make my flight and they rushed me over so I could make it. Overall, two thumbs up! read more

Take your BMW to one of Denver's dealers, it's worth the trip. The Gebhardt service department is awful, and the representatives act like they are doing you a favor by helping you. At all costs avoid service rep Bill Craig. He's unhelpful and not that bright. Providing this update: I took my car to AutoHaus, which is around the corner from the dealership and they provided excellent service. read more

RE: Service Department Joel--Super friendly, super knowledgeable (even told my engineer husband which books to buy and what to watch for if he wanted to do certain services on his own). Parts weren't as expensive as we expected, which was a nice surprise. read more

I was extremely disappointed with the experience I had at the service center and working specifically with Adam. My car needed the sunroom replaced, and after a stressful experience at another shop I brought my car to Gebhardt to be fixed. I was guaranteed a date when my car would be complete prior to even dropping it off. Not only did the repair exceed the date by over a week, my car was returned in terrible shape. I believe I was told a bogus timeframe, just to get the money. Adam looked me in the eye and told me they cleaned the glass in my car, and some damage/stains that were from the other shop. I asked him if they charged my insurance a cleaning bill, and he smiled and replied of course. When I got in my car I sat in a pile of sharp glass. Upon further inspection I found out that Adam lied to my face, in person. I had so much glass in the back seat, which is so dangerous being that it was tempered glass. There were grease stains on my light grey interior, and even a rip on the roof! The passenger side had white crusty gunk all over the flooring and the dash...please God no. and the black plastic at the bottom of the doors now have permanent scratch marks. I felt VERY taken advantage of, as a woman. This repair costed over 6,000 and they didn't even have the decency to vacuum. Do not go here if you are looking for honest people to take care of your car. My car's value has now decreased thanks to the lack of care from Adam and his team. I have filled out multiple surveys, and reached out to management, and have received no call backs, or apologies. If you care about your car DO NOT take it here. read more

I had a wonderful experience with the auto detailing area of Gebhardt BMW this week. Joe Herrmann, their Detail Manager, cleaned some small areas of my Honda Accord after he responded to a post online where I had asked for a local reference for auto upholstery cleaning. Joe was kind, informative and went out of his way to assist me with this small job as soon as I pulled into the Valmont Rd. location of their detailing department. Anytime I need my cars detailed I know where to go and I'll be recommending them to my friends as well. read more

Do NOT purchase a vehicle from this dealer. We have had nothing but trouble with them from the day we first purchased the vehicle. Following is why: Firstly, the used car salesman (John) was initially nice as peaches and cream -- until we got to talking about price. Then he got downright nasty and rude. If the price of the vehicle hadn't already been very reasonable (through no credit of his, I'm pretty sure) my wife and I would have walked out of the dealership without purchasing a vehicle at all. Secondly, John had initially said that the vehicle had two key fobs. As we worked through the paperwork John backpedaled and said that there was only one key (and fob) for the car. We told John that this was unacceptable and that we needed a second one. He said that they didn't have another one and that we would have go to a dealer (this was a Subaru that we purchased) and get a new one made (to the tune of about $200). We again said that this was unacceptable to us and that the price of the car needed to be adjusted accordingly. He simply gave us a stern look and said that the price of the car was "as is" and "non-negotiable". As an experienced automobile buyer I know that everything is negotiable when purchasing a car, but I let that go since the price was reasonable. To make matters worse though we waited over an hour and a half for them to detail the car and close us out. We didn't need any financing so this process should not have taken nearly as long as it did. John continued to treat us in a patronizing manner one moment and rudely another moment during our wait that was inordinately long and awkward. Thirdly, we purchased the car in November 2019 and we still do not have the title for the car in mid February 2020. I called the Colorado DMV on February 11, 2020 and asked what the status was of our title. They said that they had sent a letter to Gebhardt on December 20, 2019 requesting that they send a signed Dealer Bill of Sale back to them in order for them to send the title to us, the new owner. No action on their part. Fourthly, on two occasions I have called Gebhardt and the manager has failed to return my call; unacceptable. Once again, I strongly recommend that you NOT purchase a vehicle from Gebhardt. From their salesman to their front office their attitude and service is very poor. read more

Wish I could 0 stars. I had loaner vehicle for two days, and cleaned it inside and out before I returned it. They called me a week later attempting to say in screwed up two of their wheels, in which I did not. They are also charging me 300 dollars, for wheels I did not damage!! THIS PLACE IS DISHONEST AND GREEDY. I would avoid it at all cost. read more

I've been using Gebhardt BMW since I first moved to Boulder, which was approximately four months ago. I consider myself to be a BMW enthusiast and have owned BMW's for about 15 years, ranging from older 80's and 90's models to those that are more recent. I also have a history of using indy BMW shops versus going to dealers because in the past I've always trusted them a bit more. People's opinions of dealerships (mine included) seem to be balanced by one good thing or one terrible thing they do, and I think that sometimes dealerships get a bit more criticism than they deserve. My first experience with Gebhardt was after picking up an '07 3-Series that needed some warranty work and a 100k mile checkup. I was fortunate enough to get setup with Will Cameron, who not only knows his away around a BMW, but the service department of a dealership. Will was friendly and polite, but I didn't feel at any time that I was talking to someone whose goal was to schmooze me...quite the contrary. He helped me out with the warranty work and didn't oversell me on the 100k tune up. I was on my way. Fast forward a few months and I had some audio problems with my stereo. If you aren't familiar with these issues, consider yourself lucky. I outreached Will again who got a dialogue going with the shop foreman and we were off to the races. For the problem that it was, they could have easily turned me away and sent me elsewhere (this wasn't really a BMW problem), but they didn't. Instead he and the shop spent a significant amount of time on a job I wasn't prepared would be as complicated as it was. The dedication and professionalism they showed throughout the process was impressive to say the least. In the future I can't guarantee I'll always bring my car to a dealership, I don't think anyone can make that claim. However, I can tell you one thing for certain; If there's a tough job that needs to be done on any of my German friends, Gebhardt BMW will be the first place I think of and Will will be the first person I call. read more