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    Gelson's

    3.7 (99 reviews)
    PriceyGrocery, Delis
    Open 7:00 am - 10:00 pm

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    GELSON'S ATMOSPHERE

    What's the vibe?
    Classy
    Good for kids
    Outdoor seating
    Good for groups

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    Jean S.

    Always a bad experience at Gelson's in Thousand Oaks. Day before Christmas Eve, and I go in to buy pastries at Mamolo's for a $120, which is a family tradition. The customer service at the bake shop was outstanding! Went through self-check to buy a few extra baguettes, realized I left them behind, went back for them, and they were gone. Tried to get the manager to help, but she had absolutely no time for me; she was actually annoyed with me. I had to seek out my own baguettes again. She couldn't even look at me, treated me like I was trying to get free baguettes after I just dropped $120 at the big shop. Walked out of there with everybody looking at me; the rudest customer service I've ever received, freaking ruined my day. Next time, if there is a next, I'll go to Gelson's in Westlake. Merry Christmas

    Lisa V.

    We picked up a large strawberry shortcake from the bakery on the day of our event. I thought it would be good, but WOW! It tasted amazing: light and fluffy, sweet but not overwhelming, I can say it is one one the best strawberry shortcake cakes I have ever had! The whole extended family were raving about it and what a great way to end our festive evening. When I chose the cake they asked if I would like writing, but since I didn't they were able to add a few flowers at request. If I could I would give more than 5 stars!

    A majestic burger cake

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    8 years ago

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    Does gelsons blow up balloons?

    Samantha, thank you for reaching out with your question! We do happily inflate balloons that are purchased in our store. We hope this helps you!… Read more

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    Whole Foods Market

    Whole Foods Market

    3.0
    (326 reviews)
    2.2 mi
    $$

    i've been coming to Whole Foods since I've been in LA for 20 years. Unfortunately, this one is the…read moreclosest to me now. My favorite one is Woodland hills and I go there when I can, but unfortunately, the thousand Oaks location leaves a lot to be desired. The juice bar team never pays attention when customers are standing at the counter or walk up. I always have to get their attention. And often they don't make the juices or smoothies correctly. And my biggest gripe is this location never has fish on hot bar. They have all the meat and chicken but for pescatarians or vegans, they have very limited options. Why does this location not order fish for hot bar? It's the only Whole Foods in the area I've seen without fish. They've maybe had it 4 or 5 times in the past two years. And sometimes they're out of tofu so I have no protein options. I'd like to know from corporate why they refused to order fish.

    This was my first time at the Whole Foods in Thousand Oaks. I'm closer to the one in Porter Ranch…read moreand always get chicken kebabs with a whiskey barbecue sauce. I went to the meat counter and noticed that they were all out of my favorite. I asked the butcher if they had any in the back and he says no they were out of them, but he could make some for me right there. He got plain skewers and got the sauce from the refrigerator and made them right there on the spot. Talk about outstanding customer service. This was just fantastic and I thanked him several times because I knew he didn't have to do it. This was about 1130 today Friday unfortunately I didn't catch his name but wanted to pass on this.

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    Gelson's Westlake Village

    Gelson's Westlake Village

    3.6
    (190 reviews)
    4.1 mi
    $$$

    Dear Hubby was out running errands and stopped at the soup/chili bar for me last week. I've been…read morehaving some dental challenges and soup was just what I needed. He brought home a wrapped piece of cornbread, a pound container of vegetable chili, and a tiny lemon bar slice. For $15. What?! He reported that service was good. And the presentation for the little lemon bar in a fancy bakery box was lovely. My sticker shock had me questioning take out as a concept. Their soups are priced at $7.99 a pound, which seems on the high side. The soup was tasty, if a bit spicier than I expected. I did enjoy the beans included with the vegetables for added body and flavor. For me, the cornbread was too dry and flaky to be fully enjoyable. That was the least favorite of the items for my eating experience. Crumbs were flying everywhere as I tried to eat it. The lemon bar was overly petite for $5, in my humble opinion. It was very tasty, and not too sweet. The texture was on the dense side. My preference is a little lighter & fluffier. Overall, I appreciated that DH was searching for softer items I could eat while going through my dental issues. The cost seemed high for a meal that I mostly enjoyed, but didn't send my tastebuds to a heavenly place.

    Nicole S (cashier) needs an attitude adjustment on how to treat loyal customers. Eric, Store…read moreManager made a sound decision on my behalf, to which Nicole took issue with the decision and proceeded to embarrass me in front of customers in line. She continued to reiterate several times the store policy regarding the usage of coupons. As a result of her anger and harassment towards me, she failed to place additional grocery merchandise into my bag The complaint issue was called into by me and personally spoke to Eric (Store Manager) on 5/30/26, regarding Nicole S. Conduct.

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    Gelson's Westlake Village
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    Vons

    Vons

    2.7
    (84 reviews)
    4.2 mi
    $$

    Not all Vons are created equal. This one is superior. Like a dumbbell, I requested $60 back from…read morethe self checkout machine. I quickly scooped up my groceries and left, leaving my $60. That was at about 1:56 PM. It dawned on me at about 9 PM what I would like to call a rookie mistake, except I am a senior citizen. In any event, a super helpful and professional staff person whose initials are Patrice, took her time getting down all the details. A day later I got a call from Thomas, I believe the store Director telling me that they indeed looked through their video footage and retrieved my $60 and would hold it for me. It took me a few days to get back in because I am not local to Westlake. I had a great fortune to meet Patrice for the first time. It was only when I came in to pick up the cash that I realized that she was the same person who had helped me on the phone. There is a lot of really bad news in the press these days. But I must say, my heart lifted way beyond the value of 60 bucks by the human kindness and graciousness that Patrice, Thomas and Vons in general bestowed on me. Who would've thought that my bonehead move would end up making me feel kissed and blessed by life. Thank you.

    This store is managed poorly and understaffed. Only come here if you have time to spare as you will…read morebe waiting in line for no less than 15 minutes. It is extremely rare that they have more than one checkout line open even during the busy hours. The staff will see the line with six people deep and do nothing about it. (Self checkout is not always an option) Thankfully there are other markets nearby because this store does not deserve my business.

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    Inside
    Inside
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    Inside

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    Inside

    Gelson's - grocery - Updated June 2026

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