I contacted him the day before and he was able to see me the very next day. He would have probably taken me that very same day, I just wasn't able to make it then. Very friendly and courteous interaction with him. Once I met him, he had my key fob programmed in literally 2 minutes. As I was about to pay and drive off, he asked about the emergency key, which I completely forgot about. He then cut the emergency key right there in his vehicle. He then took the time to go over everything with me, including me physically making sure the key fob worked, not just himself showing me it worked. I was also given a spare battery for my key fob after he confirmed by searching in the internet which battery number I needed. Overall amazing service and will definitely be coming back if I ever need another key fob programmed or cut. read more

Highly recommended. Bill was very gracious and professional and quick to solve the problem. He came and programmed my key and I was all set in about 10 minutes!.....and the price was less than initially quoted!! Can't beat that. I recommend him highly!! read more

I needed to make a copy of my fob and key. I called everyone in town, he was the most reasonable priced one. We met him at his mobile shop on the roof at Sam's Club. Service was comprehensive and thorough. He double checked everything. I totally recommend him! read more

Cut and programmed car keys very quickly and efficiently! Made the whole thing very easy and taught how to set up the car remote when the wrong one was bought. Definitely will call again for any problems. read more

They did my toyota yaris key. Fast and the price is perfect. Highly recommended. Thank you read more

Best price around. Mobile locksmith only. Bill will meet you wherever and was right on time for me. Bill was willing to copy chip keys I got online and came in way under the price of everyone else. Friendly and funny. My new go to guy for mobile lock service. read more

Very fair pricing and flexible. We're willing to cut a key blank I ordered online. Responded to all requests and provided availabilty on short notice. read more

They saved my life! Super quick and awesome service! So grateful for them! Thanks yelp for pointing me in the right direction and thanks so much to Gem Key & lock services! I am forever grateful! read more

Bill did a great job! Service was fast and thorough. One of my truck keys with a transponder was stolen and he fit me into his busy schedule. Cut new master and valet key, changed all the locks and ignition, even the glovebox. All this at a reasonable price. I would definitely recommend him for any of your key & locksmith needs. Thanks a lot Bill! read more

This is the main man to call when you are in need of a car key replacement. Highly recommended to those who are looking for an affordable and satisfying service. On NYE, things went south when my car keys got lost. Luckily, the car was parked at a safe location. The following day was of course New Year's Day... I came upon a lot of dead ends and almost gave up. Not long til I discovered Gem's number on here --- he was prompt and accurate with his stated time frame to come out and help fabricate a new key. I'm grateful for his service.. he went out of his way to come as soon as he could to accommodate my needs. This is the type of business I'd like to invest my $$$. An A+ experience for sure!!! read more

I called several locksmiths to change our locks , and GEM key was the only one who called me back. Bill was on time and his prices were very reasonable. He did a very good job changing out our locks. He was very experienced and easy to work with. I will definitely call him in the future if I need his services again. read more

I locked myself out of my car, but Gem Key came to the rescue. He was very nice and worked fast and efficiently. Would definitely go back to them for any locksmith needs. Thank you so much! read more

Had to call gem key and locksmith services during renovations at the restaurant and was so impressed with their handy work. They were very transparent with their prices and made me feel very comfortable the whole time. Best locksmiths on this island for damn sure!!! Keep it up guys! read more

Bill is the greatest. We called from the Big Island to set up a rekeying job on our Kaneohe home for a Friday. When we flew in on the Thursday prior, the keys were gone from the lockbox. We were going crazy wondering what happened and called GEM to do an emergency job to let us in. Bill said he would come out right away. He actually started to drive out when we found out that our neighbor had the keys. We called Bill back right away to stop him, apologizing profusely. He just laughed and said no problem at all. He also said he would just come the next day like we had planned. He did come out and did the rekeying job for us, right on time. He even made suggestions as to rekeying so that a single key would fit all 4 locks. After he was done, I asked him if would cut off some old locks that we didn't have keys for and he even did that. Bill is amazingly patient and helpful....and super responsive too. Thanks so much Bill. read more

This is a couple weeks late, but here goes anyway. I needed to reprogram 2 car key fobs that I had ordered off Amazon. I asked around via Yelp and Bill was first to respond and hree did it within the hour. He qouted less than what the dealership would've charged me just to program one of the keys and also quoted the least of the other locksmiths that responded. It was a Sunday and he was willing to fit me into his schedule that day and even came to me. The whole process took a max of 15 minutes: 5 to program, 5 to test the keys, and 5 for obligatory pleasantries. Fast, friendly, accommodating. read more

I live in a Waikiki condo building and just locked myself out for the second time this year. Both times, this guy rescued me. He was available to come right away both times. Nice guy. read more

Quick, reliable, honest, and affordable. Gem Key (Bill) has been helping me and my business for years and he has never failed. Gem Key & Locksmith has always been true to his word when he gives a time and location. Gem Key is talented in unlocking whatever we have asked him to unlock. Gem Key also does key copies and if it is a key that he does not have he will go out of his way to find that specific key. Gem Key is great and charges us the most affordable rate and if he knows of a cheaper way to do things he will recommend it. There are many locksmiths in Honolulu but Gem Key & Locksmith Service is the best and reliable way to go. read more

Found this "gem" on YELP as I always refer to for services I need to be performed. Mr. Kong responded to my voice message within a half hour and came to my house shortly afterwards to replace my back door lock which broke yesterday. AWESOME & EXCELLENT SERVICE @ a fair price!! read more

I saw that GEM KEY had a lot of great reviews! So I called right away. And boy, did he get here fast! Answered on the first try, came within 15 mins, and basically saved my life from the consequences that would result from my irresponsibility! Locked my keys in the car, and it was visible right on the seat. Should've called sooner... smh. Thank yo u so much!!! read more

If you ever need a locksmith service Bill Kong of Gem Key Locksmith Service is the Best and most honorable person to use. He came over to duplicate the smart key for my sons Infiniti but the key I purchased off eBay unknowingly was defective and he spent over a hour trying to program it. I still paid him but he assured me that when I get a new one he will program it at no charge. True to his word he came back and within 15 minutes programmed the new smart key. I tried tipping him for his troubles but he refused it and said as long as I'm happy he's happy! I found a new friend in a locksmith and will not hesitate to use him again! 5 STARS ALL THE WAY BILL! read more

Came twice (once on the 4th of July!) after keys got stolen - once to re-key my apartment front door lock and once to program a new fob for my Toyota, delete the stolen one and cut the emergency key. Flawless work every time! read more

Fast response. Showed up on time and tried to solve the problem. Although he couldn't make a key for me, he spent the time to investigate and in the end, true to his words did not charge me if he couldn't make a key. Need more honorable and great customer service business like these! Thank you! read more

Seriously fast service. Needed to get a spare key made for my Mitsubishi Galant because it was bent. He did it in 10 minutes and straightened my original key ! read more

Needed extra keys for my Corolla. I called Gem Key & Locksmith and he came over within an hour. He works out of his SUV with a small locksmith shop in the back - nice set up. He made the 2 keys and did all the programming to make it all work. It was done very quickly and everything worked out well. I was very happy with his work and his cost was very reasonable. I will call him next time I need an extra set of keys for my car. read more

Crazy fast and courteous service at a fair price. Helped me make a spare key as well. Will use for all future needs and recommend to others.

The key fob for my car was rapidly degrading. I ordered a blank from Amazon and took it to City Mill to have it cut. They refused. Man, was I stuck. Luckily I looked up this business on Yelp. I called Bill, and he said if I could drive out to where he was working, he'd cut it for me. Took him just a couple of minutes and he explained everything I needed to know about transferring the transponder. When he was done, and satisfied that the new key would work, he refused to accept payment. Unbelievable. They don't make business owners like him anymore. I put his business card in a safe place because this is the only locksmith I'll ever hire. I'd give 10 stars if I could. read more

Absolutely wonderful!! Super caring and accommodating. Replied quickly on yelp with accurate and cheap quotes. When I called to set up an appointment I was surprised he said right away and asked where I wanted to meet because he accommodates to wherever his customer may need assistance. We might right away and it took him less than 15 minutes to program 2 sets of keys. I was surprised because he said it might be difficult since one pair was stolen, so he had to delete the programming on the set we still had and reprogram both keys. He did it no problem. Double checked each key to make sure the remote worked and the push to start feature worked on both keys also. Made me feel super comfortable was showing me what he was doing. Absolutely the best! So happy! Did it for half the price of dealership quote too. read more

Nothing but amazing. Super fast and very kind. Thank you for helping me! Hopefully I won't need the service again, but it I do, it'll be you. read more

Took one of my newer vehicles to him to have a fob and a key replacement made I have a 2013 GMC vehicle and really didn't think he would have a fob or a key for my vehicle being that GMC is a very hard to work on and program. But he did have both. Only thing is that the fob didn't have the trunk button but that's all good. Right on the spot he made the key and programmed both the fob and the key to my vehicle. Asked if I would buy a fob with the truck button from Amazon and he could program it as well and a few weeks later he did. Everything still to this day still works without a glitch and I paid half the price or even less than if I would of if went to the dealership. Very knowledgeable about his business and has many programmers to try on your car. Differently a repeat customer in the future. read more

Bill, the owner/operator of Gem Key & Locksmith Service was very helpful in getting our doors re-keyed! He was friendly and very communicative, calling as his schedule fluctuated (he was working through other service calls to get to us) and was able to help us within a few hours. He got our door locks and deadbolts re-keyed quickly, and even had a helpful tip or two to assist with safety! Affordable pricing, and he can take credit cards on the spot. Thanks, Bill - we'll keep your contact # on file for the future! read more

Great service! Called Bill at 1pm, said he was with a client at the time, and would give me a call back when he was done. Got a call back at 2pm saying he would drive to my house in 15 mins. When he arrived, he programmed by keyless entry car key, and even cut the security key for the car door in about 30 mins. Bill is very friendly, and highly recommend his service. Will call him for any of my other locksmith needs. read more

He is my hero!!! I have a Civic with a broken key missing the tip!!! Don't know how he did it? But he made me a key in about an hour right in his vehicle and his price was the cheapest I found. Can't say enough about how great the service was..... give him a call! read more

Very professional and friendly! Lost my only car keys and they made me a new one just like the one i had before with the fob on the key handle! So thankful they were able to get this done in such short notice and quickly too! Only took like 40 minutes. Extremely fair price, more than $100 cheaper than the dealership would have cost! read more

What a great service and a genuinely nice owner. He drove all the way out to ewa beach to rekey my doors...during traffic hours!!! And because the job was very simple, he charged me less than what he had quoted me initially. Great customer service and very honest. Definitely recommend! read more

I was looking for a locksmith who I can trust to help me with making a new Fob key for my car and not only did Bill come out to my location but he was able to fix my car problem and give me a replacement for a very good reasonable amount. Excellent service and very great customer service. I recommend him too anyone ... Thank you so much Bill ! read more

Called on Gem Key & Locksmith Service again. Bill was extremely quick. Said he was available and was here in a few minutes. He recognized me from the earlier situation when I called on him and asked if I Yelped him. I said I did, and he proceeded to give me a most generous discount. On top of being so quick and efficient, I got a discount! He's my go-to guy if ever I need locks addressed. THANK YOU BILL! read more

I foolishly locked my keys in my car today. I found Gem Locksmith her on yelp. They were in Kailua in 20 min. Just a few minutes to unlock my car and I was on my ways again. Very affordable, quick, friendly yet professional. Would recommend to anyone who has locked their keys in their car! read more

Came all the way out to Ewa Beach. Super friendly and priced very well. Would use him again for sure. read more

I had a couple of new locksets to put in some patio doors. Our house is super old and I couldn't get the old locks off...I called Bill and he came the same day. Ended up doing more than expected because he had to take off some molding but he was great, knowledgable and very affordable. Super nice guy too. Neat, quick, cheap-shy can't more businesses be like this? This is your go to guy for locksmith work! read more

Both of my locks on my two door Explorer needed to be replaced. I went to the Ford dealership and they quoted me $500 so I googled locksmiths and called Gem Key & Locksmith Service. I had Bill from Gem & Key locksmith come out to my house to fix my locks. He quoted me $180 and not only stuck with his quote throughout the service, he also made me a spare key and also tried to help me re-program my key-less remote to unlock my car also. He was so nice and the service was great! I would recommend him to anyone and everyone. My roommate and I are extremely satisfied with our service and we will most definitely use him in the future! read more