Bill blew me away. I called and he came out to meet me in literally 30 minutes- checked that the original key worked before copying and had it completely done in 15 minutes. He even checked that the new key worked before payment. Entire process from calling him initially to having the key in hand was under an hour... absolutely incredible, very communicative/responsive. Some of the best customer service I've EVER received. He also gave me the coolest business card/pen ever. I can't say enough amazing things about him. If you need a key or got locked out, he's your guy!!! read more

This couple is awesome, he gave the cheapest price and could get to me in 15 minutes. While all the other lock smiths would of took an hour and charged more. Definitely recommend ! He was very nice and even gave a cool pen as a business card. read more

Called after hours and got answer right away! Came in like 5 minutes. Most affordable out there! Bill Kong was so nice and caring and skilled! Popped the lock open in a matter of minutes where as I've had others take up to 30min trying to open. He even serviced for us an existing lockbox that was there from a previous Tennant that we didn't know the combo to and he took the time to reset it for us so now we can use it and have some peace of mind! We are so thankful and blessed by him! Hope I don't have to use his services in the future but he will be my go-to if we lock ourselves out again! glad to recommend him to everyone! read more

Awesome service - very fast response time to show up at my home and very honest service. Pricing was fair and as quoted in my yelp message. There were no hidden fees or costs at all. Highly recommend! read more

One of locks in my house got jammed and I couldn't get in. He came out within 20 minutes, got it open and showed me how to fix it, if it ever happened again. Thank you so much! read more

I have a rental unit and Bill at Gem Key is my go-to guy for all my lock/key/rekey needs. He fast, reliable, friendly, trustworthy, and reasonable. I highly recommend him and his company. read more

Great mobile locksmith with good value. Very persistent to get the work done honestly and correctly.

I had to get a replacement key programmed and cut for my mazda 3. We met at the marketplace parking lot and he got it done within 30 minutes. He didnt leave before making sure the new key worked. Really nice guy. Even gave me some disposable mask to use because of covid. He even had hand sanitizer. Really really nice guy. Highly recommended !! read more

Bill was at another job but replied again he was free asked for address and he was here in 15 minutes. He found the problem and repaired my screen door lock effortlessly and the price he quoted was right on. read more

Bill responded to my inquiry right away and actually came to my house since I live near his home base and cut me a key to my Lexus which is a rather complex key for a fraction of the price of what Lexus would charge. I also told my neighbors about him since he was at my house making key copies and several of them used him right there where they can check right away to see if it worked and if it didn't work he would be right there to fix it but all the keys work perfectly no mistakes, very nice and honest man!, read more

Gem Key & Locksmith Service - Here he is making a key copy at my house. - Keys & Locksmiths Near Me - Honolulu, Hawaii

While out running an errand for work my elderly co-worker locked my keys in the vehicle while it was still running. Long story short, my elderly co-worker calls this guy who proceeds to completely exploit him charging him a ridiculous $120 for the 2-3 minutes of work it took to open the door. $120 is more than my co-worker and I make for the entire day. To make matters worse this guy was rude and he publicly embarrassed my co-worker . My co-worker is a nice elderly man who deserves to be treated with respect. read more

He was excellent and friendly. I needed some flip key pins removed so we could swap out cut blades for blanks. He had the tools we needed, and even let me help him complete the job. I'll need another key cut for a different car in a few months, and will definitely call him again. Thank you again! read more

Fast, efficient, and mobile. What more could you ask for in a locksmith?! We needed some Prius keys redone and Gem Key & Locksmith did an excellent job at a very fair rate. We were very impressed with the work and would definitely use this service again when we need keys. Don't call the dealer with your fob issues, call Gem first! read more

Contacted through Yelp. Responded immediately. Arrived in less than an hour the same day. Bill took the time to explain the issues with my door lock and exactly what needed to be repaired. Extremely efficient service and very fair pricing. There's a reason for all the positive reviews. Definitely the best of the best! read more

After spending 3 hrs trying to pick my own bedroom door lock last night (and another desperate attempt for another hour this morning), I finally have in and called around for a locksmith. Everyone who answered (not worth naming, but screw you, rude ripoff bastids) tried to charge me $80 to $120. One guy even said he was going to charge me $75 initially and said that his technician will determine the actual cost of labor when he gets there. No thanks! I then saw all the great reviews about Mr. Kong on yelp and decided to give him a call. Best decision ever! He answered right away and told me he'd be there in less than an hour, even though he sounded busy (I could tell he was at a restaurant or social event from the background noise). He arrived 10 mins earlier than the promised 9:30am appt and voila, my effing door was open in seconds! He charges way less, half of what I was quoted from the other guys. Costs are based on the type of lockout or job, so ask him and he'll be able to provide you with the exact charges over the phone. I tried to give him 10 bucks more than what he asked for, but he politely declined. What a sweet and humble man! Bookmark this guy folks, he's legit!! I like him so much that I'm actually writing a review immediately after he left, just 10 mins ago! Kamsahamnida, Mr. Kong!! You're the best! read more

Gawd I have bad luck with my car. Thank goodness I was able to find Gem Key & Locksmith, thanks to yelp! I unfortunately had to call him for help not once, but TWICE. Both times were due to my car remote not working. -____-'' The first time I had contacted him, he had needed to order a whole new remote to replace mine. After a week of waiting for the part, he contacted me and we set up a place to meet. Had a little misunderstanding on the locations (oops) but finally met up. He immediately got to work and I had a brand new remote within 5-10 minutes! YAYYYYY. He tested it out for me and i was ecstatic. HOWEVER, me being a dumb dumb ended up breaking it a few months after (apparently I thought it wanted to go swimming with me, hehe). I contacted Gem Key. He said he couldnt do it that day but he would contact me when he was available...which ended up being the next day in the morning. 0.0 Again, he quickly went to work and i had a new remote again :D I asked him how much it would be this time (I figured it may differ since he had to order the part last time) and he asked how much he charged me last time, and went a little cheaper than that :) He also asked what had happened (I think he thought that the old remote that he had given wasnt good) but I told him about the remote taking a swim with me, hehe. Overall: The Good: -Price! I had looked around and Gem was extremely fair, giving me a good price. He had replaced my remote the first time for $85. -Service: Friendly, fast and efficient. Literally took less than 10 minutes to reprogram the new remote -Process: Super easy. Give him a call and he'll contact you when hes able and how much. He did most of his communication with me through text which was cool. The Bleh: -Gotta work with his schedule! It was nice that he squeezed me in but I was lucky that I wasnt doing anything that day. So if you have bad luck with cars, then keep Gem Key in mind! read more

Needed to have a key transponder made for my 2010 Toyota Corolla that I purchased from Amazon. Bill showed up early and did an usuhan (excellent) job. He even re-keyed my security screen door to work with the entry door for a reasonable price. Gomabseubnida Bill! read more

Great experience with this locksmith! I lost my transponder car key for my Toyota Corolla and he was very quick, responsive, and helpful. He was able to come to my car in about an hour and cut and program two transponder keys for me for a very reasonable price. Communication was also very smooth and easy--he picked up immediately and I called back a few separate times to ask more questions and he was responsive and patient each time. Great experience overall! read more

Very responsive, professional and affordable. Great attention to detail. Would totally recommend them and will call again when I need a locksmith. They totally went above and beyond expectations. read more

Excellent locksmith with affordable prices. I had a car key break in two this morning. Trying three different places, Gem was the only one to answer before voicemail. The locksmith, Bill, showed up quickly, was fast and professional, and charged less for making a new key then I remember pop-a-lock charging me for just opening the door when I locked myself out. Hope this never happens again, but if it does I know who to call. read more

I have this really bad habit of remembering to reconnect my keys when I leave my apartment. What I mean is, I have the town and country key ring that pulls apart at the Yin&Yang symbol. I keep my house keys on one side and my car keys on the other. Anyway, I had removed the house keys to take my pupper on her morning walk and after returning, was in a hurry to get to the baby shower I was hosting. Upon arriving to the baby shower location I realized I had left my house keys on the kitchen counter and no one had my spare! Dang, just my luck. I had called a previous locksmith but he was busy with a job on the windward side and said he wouldn't be available until after 7p. So to yelp I went to find someone else who could! And I found Gem! He responded right away and was over in 30 minutes. It took him about 15 minutes to get my door open for me, yay! So immediately after that, I reconnected my keys and left to get a spare made to leave in another place I knew I would always have on me in case it happens again. Thanks for the timely response and quick job! read more

Bill is amazing and the type of guy that makes you glad Yelp exists; so he can get the credit he deserves and find more business because of it. I've used or recommended him for 5 or so jobs now and each time he is prompt, flexible, easy to deal with, super nice, and full of integrity. I can't recommend him enough. Thanks Bill! read more

I locked myself out of my car at work and dreaded having to tell my husband to drive all the way to town with the spare key and then both of us having to drive home through traffic. I called Bill and said he could be at my workplace in an hour since he was at another job at the moment. I said sure since I still had two hours of work left. He was working on my car in less than an hour, and it only took him a couple minutes to unlock my door. I'm saved! I didn't have any cash on hand but was able to pay with my credit card. He was also very nice to give me a discount since I was willing to wait for his services. Now I know who to call if I or someone unfortunately gets locked out. read more

I needed to have duplicate keys made and found this business on Yelp! What impressed me was all the five star ratings attributed to this company. I then called the phone number listed and was told that this was a mobile service rather than a walk in like City Mill where I could go to have my keys made. I was just about to hang up when the owner said if I met him near his residence he would do my keys for me. Ten minutes later, I met Bill, the proprietor who took my keys and proceeded to duplicate them. However, he refused to take any money for his work. He said he usually goes to peoples homes to change their locks and can also make sure that all the keys are working. In my case, since he had no way of checking for sure, he didn't want to charge me. Bill was very thorough and checked and rechecked the keys before handing them to me. And you know what? The keys fit perfectly in their locks! read more

Gem Key & Locksmith Service - Keys & Locksmiths Near Me - Honolulu, Hawaii

Very fast response!! Needed someone to come within half and hour. Best price on the island too and they did the job well! Will always call them whenever I need another service!! read more

Absolute legit business. He made a spare key for my truck the key alarm remote wouldn't work so he had me take the key while he would do research and then called me back a week later was able to figure out the programming for my truck because it's a custom truck met him he was able to program the remote no problem fair price excellent service five stars all the way. Will do business over and over again thank you. read more

Called asking for assistance in programming a new car key for my Chevy Trax that I purchased over the internet. I followed the instructions that came with the new key to no avail it wouldn't work. The instructions said if it doesn't work then the vehicle was made in Canada & I would need a locksmith to program it. I Called Gem Key & someone answered right away. After I explained the issue over the phone & texted pictures of the key the gentleman attempted to help me over the phone free of charge. He helped me figure out my car was manufactured in Mexico & there should be no problems unless there is something wrong with the key I ordered. He walked me through it over the phone very patiently multiple times & it still didn't work, so he said I could bring the car to him. I ended up figuring out that my GM Chevy had its own very different newfangled way of reprogramming keys & figured it out myself. Although I ended up figuring it out on my own, I really appreciate that the locksmith took the time to help me investigate & walk me through it without charging me! Very nice & responsive! Another locksmith I called refused to help with an online key unless they purchased the key themselves. I would call Gem Key for any future vehicle key needs! read more

Awesome, only person who would cut a key that I got from amazon. Everyone else either said they won't do it or some bs about chips being dangerous. Anyways, he's Nice guy made sure the key worked. Cut keys pretty fast and it was only ten dollars for two chip keys versus 300 at Servco. Just be wary that his service is on wheels. read more

I close the front door, stick my hand in my cluttered "mommy" purse and NO KEY! Watched YouTube to pick my own lock but in real life, it just didn't happen. Windows are secure so unless I crack it, I can't get in. It was HOT, VOGGY, and I was beyond frustrated. I gave in to the fact that In would need to pay someone. Called a few guys closest first...no answer, too far away, or EXPENSIVE! I decided to use the messaging app on Yelp and I got a response fm these guys almost instantly. Quote was the lowest and a lock smith was at my place in an hour and in less than 5 min the door was open! Thank you! read more

CALL THEM FIRST!! Bill is an awesome guy. I broke the end of my key into my trunk lock. He quoted me for a key extraction. Under $50. Other places I called first were quoting around $150.00. No way. It turned out to not be a simple extraction so Bill had to pull the lock apart to get the piece out. He was so patient during this process that was suppose to be a quick fix. (I have met some pretty rude employees when things do not go as planned). I know it took way more work than just an extraction but he accepted my quoted payment since thats all I had in cash. He didnt demand more and told me he quoted me a price and will stick to it. That reasoning alone is why I would always use this company. I really enjoyed that Bill text me information since there is a slight language barrier. He was very professional and friendly with me and my daughters. Great company! I wouldnt go anywhere else. read more

I can't describe how amazing my experience was with this place. Exceeding all my expectations. They even made a key for my 2018 car that has that chip where many places can't even make a copy of my key. On top of that they didn't make me feel stupid or uncomfortable like some other places had made me feel in the past. Thank you so much! Highly recommended. read more

I had just woken up this morning and was in a daze as I walked out of my room and I shut the door forgetting it was locked... Worst part was my keys for the room and my house were also locked in there. Plus my puppy was inside. I was so distraught but luckily I found Gem Key & Locksmith Service. I called in and spoke to Bill. He got to my house in 15 minutes and unlocked my door in under 3 minutes! He's a great guy, really friendly. He gets the job done so quickly and efficiently! If I was to lock myself out of anywhere again(which I'm hoping I won't), I wouldn't hesitate to call this place again! GREAT SERVICE, QUICK AND FRIENDLY PERSON :) was very pleased with this... So call Bill, you won't regret it! 5 STARS, no doubt about it! read more

If you are looking for a good locksmith, I would always call Gem Key & Locksmith Service first. My apartment inside front door handle was sagging and not working properly. When I opened the door from the inside, the door handle would not spring back into normal position. I suspected a spring might be damaged, but because it is a mortise lock, I was not sure. I got multiple quotes to fix my door handle lock, and it was between $500 and $700, depending on the model of the lock. The other locksmiths wanted to do a "R & R" of the damaged lock. "R & R" means - remove and replace. This is something that many locksmiths, mechanics, etc... do when they do not want to diagnose the real problem and want to fix it fast. The problem for the customer is that it could be very costly for the customer, especially if the wrong part is replaced and the part is expensive. In my case, the latch box part alone could cost at least $450. That is why I am so glad that I had Mr. Kong do the job. He diagnosed that only the spring was broken, and the rest of the other parts to the lock was fine. It would cost only about $25 to $50 to get a replacement spring. The lock was an older model, but he was able to track down the spring, and the TOTAL cost was only $150 for the whole repair. This saved me between $350 to $550 from the quotes given to me by the other locksmiths. That is a lot of plate lunches for me! read more

Gem Key & Locksmith Service - Front door handle was sagging, making it difficult to open the door from the inside of apt. Mr. Kong fixed it and now it works great. - Keys & Locksmiths Near Me - Honolulu, Hawaii

Very good and prompt service with great professionalism! Mr. Kong is super nice and really knows what he is doing! You can tell he prides himself at doing the best job he possibly can. read more

I called Billy because I locked my keys in the trunk of the car. He came within 10 min as promised and was able to get the door open. While he was trying to find a solution to pop open the trunk my daughter came with a spare key. I would highly recommend Billy and his great service. read more

We called Bill just after purchasing a home in the Waialae Kahala area. He showed up that day and replaced the door knobs we needed and re-keyed them. He also gave us good advice about what was worth replacing, prior to our renovation. Recently, one of the cheap doorknobs someone else put in our historic home prior to our purchase began failing. Bill was once again out here in a flash- same day and this time he just tightened some screws, checked that the locking mechanism worked and didn't even charge me. He also referred me to a contractor I may use for replacement of a back door. Bill works quickly and efficiently and charges a very fair price. My husband and I are very happy with his work and will call him whenever we need locksmith services. I highly recommend Bill! He's just a nice person with a very successful business because of his honesty and hard work. read more

This is the second time I have used their services. Let me just say that there are not many businesses out there that I have ever or would ever give a flawless score. Even less of a possibility the same business 4 years later would be just as flawless . Gem deKey & Locksmith Service however is just as the name implies... a true Gem. I broke my key off in the trunk at Costco the other day. Man I must be cursed there ! Last time it was a broken starter this time a broken ignition key in my trunk lock, gotta loved melted meats :( . ) ugh! Anyway today is Sunday mind you and mid afternoon after receiving some outrageous quotes from other services I called up Bill over at Gem ( I had used Gem back in 2017 when my only set of keys got annihilated by the local park's lawnmowers.. don't ask... it's a different curse than my Costco one lol). They rescued me back in 2017 and they rescued me again today. Not only did they get back to me within an hour they were at my building making my duplicates in under two hours!! He gave me an amazing price once again and even salvaged the old transponder chip from my broken key so I didn't have to pay for a new chip. Look these guys are the best. I'm my mind there is no one else on the island for this kind of work. Call them up, tell them what you need done and like magic it'll be done.. even late on a Sunday afternoon like I did today. Thank you Bill and thank you Gem Key & Locksmith Service! Aloha. read more

He was fantastic! He came to my house quickly, and by the time he said he would. He quickly changed the lock on my garage door that my family uses as a front door. He said that part of the problem was that my door is old and needed to be sanded down, so it wouldn't get stuck. He sanded down my door free of charge! He advised me to get a new door at Home Depot, and said that I can install the new lock onto my new door! That's a relief because I was worried I'd have to pay for him to come again to install a new lock on my new door. I was completely satisfied with his service, and I will definitely call him the next time I have problems with any of my locks. read more

The only locksmith I'll ever go to!! We called him on a Sunday afternoon after losing the only key to our Nissan Versa. I had procrastinated for almost a year on getting a duplicate key; don't be like me :( Anyways, he showed up within half an hour, got the code from the car, went somewhere, and was back within an hour. He cut us two keys for a great price - cheaper than anywhere Id been quoted previously - and threw in an extra, uncoded key, for door opening. Surf key I guess. Great service and great price. Thank you !!! read more

THE BEST. Professionalism: 10/10, Convenience: 10/10, Communication: 10/10, Service: 10/10, Trustworthiness: 10/10, Speed: 10/10. He is AMAZING. It is so important to have someone you can rely on, especially in keymaking!! He has a customer for LIFE. read more