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Gemini Salon And Garden

4.2 (38 reviews)
Closed 10:00 am - 4:00 pm

Services - Gemini Salon And Garden

Haircut

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Reviews With Photos - Gemini Salon And Garden

Hair after each visit

I wish I didn't have to write this, but it needs to be said. I never leave reviews--good or bad--but my experience at this salon has left me deeply disappointed and exhausted. I went to Gemini for the first time in early April, hoping to refresh my hair color after a year of healthy growth. I was clear with Alyssa, the stylist, that I wanted a natural, dimensional look, with my roots still present to allow for an easy grow-out and absolutely no yellow, gold, or warmth. I showed her multiple reference photos of both what I wanted and what I did not want. What I received was the opposite of what I asked for: patchy roots, bright yellow and gold mid-lengths, and overly ashy, grey-white ends. It was a mismatched, inconsistent color. I messaged her immediately and returned the following weekend. This is now my second full day at the salon. The "fix" turned into several more hours of lowlights, toners, and other processes I lost track of. By the end, my hair was dark brown--darker than my natural--with chalky purple tones, especially at the ends. Once again, I expressed how upset I was. The owner, Johnny, was called over. Together Johnny and Alyssa stripped and reprocessed my hair. When I looked again, my hair was blonder, but still had streaks of pink, purple, and yellow--plus a harsh, straight line of demarcation on one side. I was told it would "wash out" and to call if I needed anything else. The idea that shampoo would correct what hours of professional service couldn't is insulting. Johnny said my hair was much better, and asked if I loved it... while my hair was purple and orange. I couldn't find the words to express how I felt. To absolutely despise my hair enough to make me cry several times...that's something I haven't experienced before. After two full days in that salon, my hair was fried, knotty, and breaking. I couldn't wear it down. I deep conditioned and oiled it daily just to manage the damage. I called the salon and explained everything, asking to speak to Johnny. He texted back, offering another visit with a different stylist--but no refund, because "we don't refund professional services." What service? My hair was ruined, not just different than requested--bad. I agreed to try again, hoping for improvement. My third visit was with a new stylist, who was kind and seemed to understand my concerns. I showed her pictures of my hair throughout this whole process. I asked to fix the lines of demarcation, to get rid of the pink and purple colors in my hair, and to make sure that my hair did not have a warm or golden color to it. I said I was ok with anything else.. a beige or sandy bronde color. Just no gold or yellow. I never wanted my hair so blonde, and the warm blonde hues are exactly what I wanted to avoid. Johnny came over at one point during this visit and made a dismissive comment comparing the situation with Alyssa as "taking the wrong bite of chocolate from the chocolate box", that she just wasn't the colorist for me. No accountability. No recognition of the damage and distress I've endured. I had done nothing wrong--I was clear, specific, and respectful throughout. I showed everyone pictures of my hair last year. My hair was untouched for a full year. All damage done to my hair, and need for a color correction was solely due to the colorists at Gemini. This new stylist tried her best. But even after a full session of highlights and two glazes, my hair was still yellow--just a solid honey-yellow color. I asked again, can anything be done? The answer: not really. Just wait for it to grow out or dye it brown again. It has now been a month since my first appointment. A month of hiding my hair under clips and buns. A month of frustration, embarrassment, and trying to repair what should never have been damaged. There has been no true accountability, no apology, and no resolution. This experience has been beyond disappointing. I didn't receive the color I asked for--not once, not twice, not three times. What I did receive was damage, stress, and an overwhelming sense of regret for ever stepping foot in this salon.

2 shades of brown

they deleted my review on Google and blocked me on social media so I will post here: Me and Alyssa had a conversation about what I wanted from the appointment, my expectations, and I had even provided her with a reference photo along with photos of the current state of my hair. Alyssa had let me know that she would be able to perform the services that I had requested with her. When I arrived at Gemini Hair Salon and Garden at 10:00 for my appointment, I was greeted by Alyssa. She sat me down in her chair and we then had an in person consultation. Ashe was able to see my hair, touch it, and gather the information that she needed to perform the services. We went over the current damage I had; she explained to me that she was confident that she could make my hair like the reference photo I had provided. I explained to her that I did not under any want my hair color to be darker than what it already was. She told me she understood all of my expectations, went to mix the color, and proceeded to apply the lightener and color onto my hair. she told me she would let me sit for 20 minutes and she would be back in time to rinse my hair. Approx 45 min had passed, and Alyssa had come to briefly check on me where I expressed concern that my hair looked very dark. She stated it was fine and left again. Finally, after she had returned and brought me to the sink. She then took me to a salon chair where we both noticed the issues with the color of my hair. She said she needed to fix it, so we went back and she attempted to fix it. This attempt did not work either, and she attempted to fix it again. She left me sitting an excess of time again, she told me she would be back in 10 minutes to let the color develop and did not return for approximately 20 minutes. At this point, I had been in the salon for 3 hours. I noticed my hair began to turn extremely dark. I started to become upset and called my Mother to meet me at the salon for some emotional support. I never saw Alyssa after that, but I was then greeted by the owner, Johnny, who told me "color could be fixed" and I had nothing to worry about. He told me he could fix it for me and that I would only need to pay for the haircut he performed and not the color. He tried to remove some of the dark color that Alyssa had let develop on my hair, and added color to my hair that I did not request. He lightened my hair in areas that I specifically told him I did not want to be lightened. Johnny had turned my brown hair orange. It was not done with careful work. Alyssa had informed me that the most I would be paying for my hair was $230, when I went to the cash register to pay, they had told me it was $275. Because I was there from 10:00 AM until 5:00 PM; I was flustered, upset, and confused, I paid the amount of $275. When I went home to check my bank statements they charged me $283.59. This was not disclosed to me and I did not sign off on this price. After seeing my hair in natural light I noticed that my hair was orange, and it was discolored. I reached out to Johnny in hopes we could resolve this. I asked for a refund of services and when he denied it, I let him know that I was going to dispute these charges. He proceeded to threaten to take me to small claims court. He said he would be willing to cover up what was done to my hair, but only if I signed a forum noting that there would be damage done to my hair. I asked him what he would be able to do to fix my hair and he responded with "At this point I will not be answering. I can give you my lawyers information if you have any further questions." I asked him to clarify if he was not willing to fix my hair, he had let me know in order to fix what he and his employee had done, he would need to damage my hair and that I "must" sign a forum to have my hair done by him again. I gave Johnny a tip before leaving as it was the right thing to do. I referred back to their website for pricing in which I discovered what I had asked for: a haircut: $68, a glaze: $50, and a face frame $124, would equal $242.00

Johnny Kelly, the owner, has been my stylist for many years. He is a very talented and artistic colorist and I have had so many compliments on my hair over the years because we are constantly changing things a little bit here and there. Now, I am an old lady and , umm, shall we say "fat", so I am not the normal person who would get compliments on their hair, so that tells you how great it looks when Johnny finishes with me. Johnny took over the Salon exactly the time COVID closed down everything, so I know the renovations are behind schedule, but knowing Johnny, the salon is going to be as gorgeous as one of Johnny's hair styles.

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2 years ago

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18 days ago

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1 year ago

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8 months ago

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1 year ago

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3 years ago

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3 years ago

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3 years ago

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2 years ago

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Photo of Darcy D.
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2 years ago

This is a fantastic salon. I have been going to Johnny for several years and he is very talented. He's amazing!

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3 years ago

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2 years ago

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3 years ago

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6 years ago

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3 years ago

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2 years ago

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4 years ago

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3 years ago

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3 years ago

This place is fantastic. I have Francesca as my hairstylist and she is fantastic . She does a great job of what she is doing .

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3 years ago

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5 years ago

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3 years ago

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4 years ago

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3 years ago

Outstanding service every time !! So professional and accommodating. The atmosphere is fabulous

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4 years ago

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4 years ago

Dom is the best hairdresser. My hair came out amazing ! Maria gives the best shampoo massage! Highly recommend them both!!

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6 years ago

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6 years ago

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5 years ago

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6 years ago

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4 years ago

Amazing service :) It was so clean and so relaxing! I got my hair glazed by Justin and it came out beautiful!

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5 years ago

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6 years ago

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6 years ago

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6 years ago

Dom gave me the best brush blow out I have ever received so kind and sweet highly recommend

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6 years ago

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4 years ago

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Review Highlights - Gemini Salon And Garden

I have been going to Johnny for several years and he is very talented.

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My daughter and I travel a half hour to this Supercuts to get our haircuts and highlights with…read moreKristen and Gina. They do a great job with our curly hair and never disappoint. We've been coming to them for years. When Kristen moved to a new SC location I followed her! I get an asymmetrical curly bob and my DD gets a shag cut. They are always friendly and professional. We will keep coming back!

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Karisma East Salon

Karisma East Salon

3.9
(14 reviews)
1.9 mi

I had a 10:00 AM appointment which i made 3 weeks ago.I received a last-minute text that morning…read moresaying my appointment was moved to a different location -- one that was farther away and inconvenient. I still made it there by 10:15 AM, and the moment I walked in, the receptionist told me to go straight to the wash. But as soon as I mentioned I had a Groupon, everything changed. Suddenly I was told they couldn't take me because I was "late." I tried explaining that the only reason I was late was because they changed the location on me with barely any notice, but they didn't care. Instead, I was met with attitude and zero professionalism. No apology, no effort to reschedule, just a rude dismissal. I ended up wasting over an hour of my morning driving back and forth for absolutely nothing. This is completely unacceptable. If you're going to change your location last minute, the least you can do is honor your appointments or have the decency to be respectful about it. Terrible customer service. I will never be returning, and I don't recommend anyone else does either -- especially if you're using a Groupon. You'll be treated like a second-class customer.

I have never met an owner of a salon be so humble and kind!!! That's number 1!…read more I had the most amazing experience at this hair salon! From the moment I walked in, I felt welcomed and taken care of. The atmosphere was warm, clean, and relaxing, and the entire team was so friendly and professional, Diana at the front is WONDERFUL! Suzanne really took the time to listen to what I wanted, offered thoughtful suggestions, and absolutely nailed the final look. The attention to detail was incredible -- from the consultation to the styling at the end, everything felt personalized and intentional. I left feeling confident, refreshed, and honestly better than I even imagined I could look! If you're looking for a salon that combines talent, professionalism, and a genuinely great vibe, this is the place. I can't wait to go back Keep up the good work girls!

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This is what I walked out of the salon looking like
This is what I walked out of the salon looking like
Another picture of my color done by me
Another picture of my color done by me
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Gemini Salon And Garden - hair - Updated July 2026

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