Danny was very pleasant, efficient and reasonable. I had a number of watches that needed…read morereconditioning...new batteries, strap adjustment and some repairs. All were done quickly and reasonably priced. I will definitely be back for any of my jewelry needs, Fred W, Burkardt

I dropped my watch at school while practicing my nursing skills and I was looking for places that…read morewould fit my budget. Got quoted less than 100 dollars to fix a subdial hand for my Seiko Speedtimer SSC813. Compared to other places, this is a great price especially for a nursing student like me who doesn't work as much. Danny is very professional and fixed the watch within one week which is an excellent turnaround.

After shopping around at three different jewelry stores, we came back to TQ Jewelry--and we're so…read moreglad we did. Steve, the owner, was incredibly patient and helpful, never pushy, and made the whole experience feel comfortable and genuine. He took the time to make sure we found exactly what we were looking for. We ended up purchasing a beautiful pendant necklace for a graduation/birthday gift, high-quality and perfect for the occasion. The picture honestly doesn't do it justice--it's even more stunning in person. You can tell he truly cares about helping you find the right piece, not just making a sale. We left feeling confident in our purchase and excited to give such a meaningful gift. Highly recommend TQ Jewelry, definitely go see Steve!

Out of the 3 jewelers near me, I went to the right one…read more Thank you Steve for helping me. I'm new to the area and needed to sell some of my silver to make up for some unexpected personal family expenses. Got a fair deal with little hassle and even my two tone got serviced. Thanks for the pleasant experience. Place is clean , well lit and beautiful pieces everywhere.

We were loyal customers of Alexander Jewelers for over 10 years, and what happened recently was…read moredeeply disappointing and heartbreaking for our family. My husband served on active duty in the United States Navy, deployed overseas between Dubai and Kuwait. During that deployment, both the engagement ring and the wedding band were specially made as symbols of commitment, sacrifice, and family. When he returned home, we wanted those two rings customized into a single ring, which is why we brought them to Alexander Jewelers. Before any warranty was issued, Alexander Jewelers first appraised and evaluated both rings, confirmed their condition, and only after that appraisal issued a Diamond & Gemstone Warranty. They were enthusiastic about the rings, willingly took them on, and over the years welded, resized, and customized the rings in their shop. We also paid for additional services and enhancements whenever recommended. As part of the warranty, we were required to bring the rings in for six-month inspections, which explicitly included complimentary cleaning -- something we did faithfully for many years, including as recently as one month ago. The warranty and inspection booklet were personally issued and signed by the owners. The inspection record is signed by Jake Tekin, and the appraisal was prepared and signed by Raymond Tekin (GIA Graduate Diamonds). Jake himself cleaned the rings many times over the years and has seen our children grow up, which makes what happened next even more shocking. When we recently came in calmly and respectfully seeking clarification about why cleaning was suddenly being refused, Jake became rude and accusatory, claiming we were "yanking his arm," "being aggressive," and "making his staff uncomfortable." None of this was true. We were not yelling, not hostile, and were simply asking reasonable questions about a sudden policy change. He also stated that we "must have been given the warranty by accident," despite years of documented service and inspections. As a long-standing family in Rancho Cucamonga (over 25 years in the community, even before Victoria Gardens was built), being falsely characterized this way during a calm conversation was deeply upsetting. We believe in respect, accountability, and honoring long-standing relationships -- especially with families who have supported a business for a decade. What should have been a straightforward discussion about policy turned into false accusations and dismissal, instead of transparency and professionalism. After years of loyalty, paid services, and trust, this experience was devastating. We will never return, will never refer anyone, and strongly caution others -- especially long-time customers and military families -- to think carefully about whether this business truly stands behind the values it claims. This was a painful end to what we believed was a trusted relationship built on shared American values.

We have been here a couple of times to service my ring and we've had wonderful experiences both…read moretimes. Their pricing is reasonable. Everyone we've ever encountered has been friendly and welcoming. We didn't have any appointment and they were able to assist us.

Harry is incredibly helpful and knowledgeable in all things jewelry, watches and other fine items…read more I have had multiple watches serviced by Harry and he always delivers and provides excellent customer service as well. Harry stands out as always giving you the proper insight and recommendation for both watches and quality jewelry.

I called prior and asked if he (it was Harry) could fix a bracket that broke...he said to come in…read more When I got there the door is locked so have to ring bell FYI. He answered promptly. He looked at my bracelet and said it was gold plated unfortunately not solid gold. I told him it was sentimental more than true value. he ended up being able to fix it wonderfully! I am definitely going back for other jewelry issues. Plus he does have a nice display of very high-quality jewelry. I would highly recommend he was quite pleasant and excellent service. Thank you Harry !

I have bought watches here and jewelry for my wife. I went in today and had my wife's jewelry…read moreinspected. I totally screwed up my wife's necklace in transport. Chris provided excellent service e. He was kind and took care of everything quickly and with a smile. I bought nothing and he treated me like I bought a Rolex. Come in and see Chris.

Very clean and all the sales personnel are friendly and helpful. Extremely knowledgeable about all…read moreaspects of business including diamonds, engagement, marriage rings and jewelry.

Partner and I had appt for 5/16/26 but was able to make it in on 5/10/26. A simple call and Roque…read morewas able to meet with us early. Went to get on the Rolex "list" for the Oyster Perpetual 36mm & 41mm "motif dial". I know I know, they just came out so probably will be a while before they get any in. But wanted to show our interest and meet an AD. Roque offered what was in stock but I'm not a yellow gold guy. Now white.... another story. Looked around the store and partner had two watches she was interested in. We asked Roque for a coin which he got a quarter out of cash register. We assigned heads and tails to each watch. I flipped quarter and let Roque call it. My partner ended up with a BREITLING Endurance Pro 38MM Pink Rubber Unisex Watch Wanted to say thank you Roque. Will see you again.

I've purchased two watches from this Ben Bridge location in the past, which is why this experience…read morewas especially disappointing. I stopped in and casually asked XENIA (a sales associate or manager not sure), who I regularly see there but my purchases were with other sales associates. I simply asked Xenia whether the store planned on bringing in Omega watches. Instead of a professional conversation, I was met with a very pretentious and dismissive attitude. She immediately responded that she did not want Omega in "her store" because she preferred more options for women and claimed Omega has "too many references" and "does too much." And "there are other better brands." What made the interaction even more off-putting was that I was literally wearing an Omega Seamaster which she saw and noticed during this conversation. Rather than respecting a customer's interest and enthusiasm for watches, Xenia completely dismissed the brand and acted as if it was beneath the store. Everyone is entitled to their opinions on brands, but there's a professional and respectful way to communicate with customers--especially returning customers who have already spent money there. The tone and attitude throughout the interaction felt rude, unwelcoming, and condescending. Unfortunately, because of this experience, I will no longer be shopping at this location specially due Xenia's overall attitude and demeanor. Customer service and professionalism matter just as much as the products being sold, and this interaction left a very negative impression.

Service here was awful. I didn't get any actually…read more Whoever the lady is in the picture was no help whatsoever. I hope she's not a manager. No hello, no nothing. No, we will be right with you. I stayed sitting there waiting to be helped with my two little children. I waited patiently for a while. My boys were already too tired and getting frustrated so I had to leave. Either way, I would have waited for who knows how long. Another man walks in and she helps him out. It was just very rude and I felt discriminated at the same time. A mother not being able to get any help. I won't be back to this location. One person can ruin everything. I hope they hire better people who know something about customer service.

Service was on point. Walked in dressed in sweatpants and a t shirt. Staff treated me like family…read more Found a beautiful wedding band. They really try to push the lifetime warranty, but it doesn't cover lost items so you can decide if it's worth it or not. My ring is beautiful though.

My husband gifted me a new wedding band so my engagement ring looked old compared to the band. I…read moretook it in to Diamond and Design to see if they can clean it and polish it. They suggested I do a rhodium plating. When I picked up my ring, I was amazed on how beautiful, clean and shiny my ring looked. It looked brand new. The owner was very nice and answered all my questions. They have beautiful jewelry! Highly recommended!

We did it !! We tied the knot !!…read moreThank you Diamonds and Design for making our wedding so special ‍ Our wedding rings are so special and beautiful , You are all amazing !!