Got to the airport early and wanted a place to stop, sit down, and eat. The food was good for an airport. It was our breakfast. The service was busy and not so personal. The greeter was great. Very friendly and talkative. This was right outside the main eating area, so it wasn't noisy, which was wonderful. If you're looking to sit down and eat, you might try this place out. read more

Gene’s Bistro - Cheese Omelet - New American Near Me - Chicago, Illinois

1 Star - Worst Customer Service and Management I had one of the worst dining experiences ever at Gene's Bistro. The customer service was terrible from the moment I walked in. The servers had a bad attitude, were completely unprofessional, and acted like they were doing me a favor just by taking my order. The food was just as disappointing--bland, poorly prepared, and absolutely not worth the price. On top of that, they forced me to buy a bottle of water, which is ridiculous and shows how little they care about customers. Management was no better. Instead of fixing the issues, they ignored them and allowed the staff to continue treating customers poorly. It's clear that customer service is not a priority here. The manager on the left of the first picture seriously needs training on how to handle an unsatisfied customer. Instead of addressing the issue professionally, he focused more on defending his employees than actually fixing the problem. It's clear the owner doesn't care either--being inside an airport means they assume customers won't return, so they treat people however they want. WHAT GOES AROUND COMES Around I honestly hope people think twice before going to this restaurant. There are plenty of better places with good food and respectful service. Gene's Bistro is not one of them read more

Gene’s Bistro - Manager need professional training - New American Near Me - Chicago, Illinois

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Hamburgers appear to be pre-cooked and only served well done, our server wasn't exactly oozing charm, in fact when we questioned my husband's $26 drink, she said she didn't make it. We have not seen her since. It's a shame Southwest only flies out of terminal C because this place is about the only option. read more

Stopped here for a bite to eat and drink before my flight home - definitely picked the wrong spot. Only pro - quick seating and overall service was quick as well. Asked for water with my margarita (which was $25), never received it. Scan code on table didn't work - kept pulling up another customer's order for a pulled pork sandwich. Chicken parm was basically a chicken finger with a piece of cheese on top of pasta. Way too expensive - wild that I had a $60 bill plus tip. Definitely will not return my next time to MDW. read more

Gene’s Bistro - chicken parm - New American Near Me - Chicago, Illinois

Had a 5 hour layover and was looking for a place to sit and have dinner. My fiance decided on this place. We stood in line for approx 20-25 minutes before being seated. Lots of flights were delayed so it was pretty crowded. Service was quick. We ordered the pulled pork sandwich and chicken wrap, both with fries. The alcoholic drink menu prices was OUTRAGEOUS so I chose to pass on that. The food came within a reasonable time frame and honestly it was surprisingly VERY GOOD! It didn't taste like I was eating at an airport. The pork was juicy with flavor and the wrap was fried and seasoned quite well. Although I do not prefer to spend my money on over priced airport food, this experience was well worth it. read more

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Service was great, seated immediately, ambiance was nice for airport eatery, the food was a little bland, would've preferred more seasoning but overall pretty good read more

Good service but typical airport food. Poor quality beef patty on my burger. Nicer place to sit and dine at Midway versus fast food but you pay for it. Prices are high. read more

Gene’s Bistro - Bacon cheeseburger - New American Near Me - Chicago, Illinois

Great spot I. The airport to sit down relax and get some good food and drinks. Table space is a little tight but manageable. read more

Gene’s Bistro - New American Near Me - Chicago, Illinois

Chicago, Il. Not too bad for over priced airport food. The chicken Caesar was voluminous and ok. The chicken was the pre cooked kind that they get in huge bags. The surprise was the meatball appetizer served open faced on toast. It was actually very good. Probably not a great value at $18, but very typical at any airport, price wise. I think I had ice tea or something to drink but I can't remember a thing about it. read more

Gene’s Bistro - Chicken Caesar Salad - New American Near Me - Chicago, Illinois

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Wanted to call to speak to them but no email or phone number can be found to contact to report this. Was there on 3/14 had a Ceasar salad with chicken. Chicken tasted off and lettuce seemed old had bad stomach and intestinal issues afterwards . Husband had burger and was fine. Unfortunate as this affected my trip. read more

Genes Bistro is near B1 gate at Midway Airport. We stopped in for lunch and were served immediately by one of the best waiters we've ever had. His name is Tan. He was efficient, friendly and super anxious to please. We ordered a pulled pork sandwich and a chicken finger wrap. Both were delivered in what seemed like one minute! The plates were huge, hot and came with sweet potato fries that were a definite notch above normal. If you are in Midway and want a great lunch I highly recommend this place. I hope the manager reads this! Great hire in Tan . read more

I had a delicious buffalo chicken sandwich and fries here before a flight - just what I needed. Service was fast and friendly and the food is decent. A good large fried chicken patty (frozen I'm sure) and satisfying fries. They were frozen too, but fried fresh and hot. Savory buffalo sauce and plenty of real blue cheese crumbles. No complaints! I like that you can sit at the bar as a single and there's enough room for your bags. As far as airport food goes, quite decent. It was nice to just sit and order rather than have to wait in line somewhere else, and it probably didn't take much more time. read more

Can't gripe about the airport food but I wanted a sit down and this was the closest to my gate and was conveniently there next to the food court. Have to wait in line and the host takes me to the bar stool for breakfast. I can tell there was commotion in the hostess roles because everyone looks so stressed out and look gloomy. I get it's hard in the mornings. One of them got angry that the breakfast orders somehow got mixed up. Us clients didn't want to make a fuss because Sure we all have bad days. My host was nice and attentive and got my breakfast platter. Nothing too crazy. Just sausage and eggs with toast with water. Place is definitely clean and open space. It's decent and would be glad to come by for another round of breakfast read more

Gene’s Bistro - New American Near Me - Chicago, Illinois

Food was terrible, service was poor. I ordered a bacon cheeseburger and Caesar salad. The "Caesar" was served with wilting romaine lettuce. The burger was precooked and then microwaved right before being served. And to top it off the server went out of her way to be rude to me and the people around me. I would never go back here. read more

Gene’s Bistro - Bacon cheeseburger and "Caesar" salad. - New American Near Me - Chicago, Illinois

I know airport prices are higher, but $29.04 for an Old Fashioned at Genes Bistro feels excessive. I didn't even request a specific bourbon -- just ordered an Old Fashioned. They've officially taken the top spot for the most expensive Old Fashioned I've ever had. read more

Gene’s Bistro - Old Fashioned - New American Near Me - Chicago, Illinois

too relaxed of a team. This is an airport where patrons are moving fast; I shouldn't have to wait 7 min or threaten to call management to get water or a menu. It's Halloween, they're all standing around laughing with one another . It's not busy in here but they have about 15 servers; so much confusion. I'd say take the time to walk elsewhere! , the moment you mention manager they all panic. lol. Just do your job. @ me if you wanna have a conversation. This is absurd. read more

Everything was horrible. Burgers were cooked to a crisp. Service was almost non existent. $100 for two burgers and 2 beers. read more

Chicken buffalo could be more spicy. Romaine lettuce should be substituted, and a less thick bun. Overall was fair for airport fare.

This was exactly the type of food you expect at an airport. We order a grilled chicken club and out came deli meat chicken on sourdough bread. The price for the meal wasn't great either. We had 2 beers and the deli sandwich and it came out to $55 not including tip. If you're traveling with just 1 then it's worth it if it's near your terminal. If you have time... shop around. read more

Gene’s Bistro - New American Near Me - Chicago, Illinois

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Decent for an airport with quick service and decent drinks. I'll agree with the other reviews that it's pricey but on par with any other airport restaurant. A single gin and tonic was $15.99 for reference. We just opted to get truffle fries as we just wanted a snack, not a full meal. They were better than their appearance with a strong truffle flavor. I would've preferred if they were fried another minute or 2 but still pretty good, especially for airport. Our server was also super nice and quick, with no wait for a table. read more

Gene’s Bistro - Truffle fries and single gin and tonic with new Amsterdam gin - New American Near Me - Chicago, Illinois

Stopped by to eat before heading to the hotel. Service was fast, food was great and the drinks were perfect. Yes, this place is definitely pricy but what do you expect from a restaurant, in an airport nowadays. read more

Gene’s Bistro - Pineapple mimosa, and tequila & water. - New American Near Me - Chicago, Illinois

Chicken club was so good. Cobb salad - popular & good. Offered as is or tossed. Delightful service. read more

Gene’s Bistro - Chicken club on sourdough. Comes with butter and light mayo. Crispy bacon. - New American Near Me - Chicago, Illinois

Don't ever go to this place it's in Midway Airport. I ordered one drink vodka seven and nine it was $27. Are you kidding me $27 for one drink that's ridiculous. The guy next to me ordered a beer. It was $17 for a regular beer, these prices are insane. Don't give them any of your money read more

Gene’s Bistro - New American Near Me - Chicago, Illinois

I don't like to leave bad reviews but this was really bad. The burger was a frozen patty that was stiff and tasteless, and the side cesar salad ($4 upcharge btw) was literally spinach leaves with cheese, dressing on the side. I saw bad reviews and still went for the sit-down experience, but you are much better off probably anywhere else in MDW. read more

Gene’s Bistro - side cesar salad and burger - New American Near Me - Chicago, Illinois

The hostess seated me at the bar despite me explaining that I was underage and was only ordering food. Then, the bartender proceeded to publicly yell and humiliate me, and blame the issue on me despite the hostess saying it was okay for me to sit there-- she did not ask for my age or ID prior to sitting me down. I was very polite, asked if there was anywhere else to sit, that I was instructed to sit here, and I was faced with utmost disrespect and impoliteness. I quote, "I'm going to lose my license so either you go to the back of the line or you can find another restaurant," as she yelled this, people in the line turned their head, people at the bar noticed, and I was speechless. I was forced to get up from my seat, began to cry because I had only been nice and polite to her (I'm very soft spoken, and I did not know how to react to being treated like that). I had just gotten up and left the restaurant, because she continuously had told me to leave, that "her license is going to be revoked" and that I needed to go back in line and wait again, after I had already waited 15 minutes to be seated from the start. I was confused on the reason behind sitting me at the bar from the start, only to face disrespect from the employees who caused this from the start. Please do not come here. The bartender was an older white woman, and did not take any initiative to reseat me or show any kindness whatsoever, despite me telling her I don't drink and didn't intend on it after being sat there. Service is horrible. read more

Stopped in for breakfast here at Midway airport in Chicago. Gene's Bistro located as you leave TSA as you head toward B concourse. The food was pretty good. Ordered the eggs, bacon, tots, with sour dough toast. The coffee here is excellent. THE MAIN REASON FOR THE 5 STARS: The service we received by EVELIA was excellent. She has the best personality and super efficient. EVELIA is such and people person and took my jokes. She filled my coffee and I told her "decaf"? She got nervous when I joked with her on that... told her to call 911.... All and all I was joking and she laughed and was super fun joking with her. In all seriousness... EVELIA is the best and I would come back just for her beautiful smile, bubbly personality, and excellent service. Thank you EVELIA for making our breakfast great. You're awesome. read more

Gene’s Bistro - New American Near Me - Chicago, Illinois

Great option for when in Midway Airport in Chicago. Swapped the bleu cheese for cheddar and had the Cobb Salad. Delicious and tasted fresh. Pricey but it is the airport. Busy place but again-the airport. Had a nice server and the host was very personable. Sat in a corner so could have electric access. read more

Gene’s Bistro - Cobb salad (swapped cheddar for bleu cheese) and raspberry tea. - New American Near Me - Chicago, Illinois

We had a quick stop over between flights. It "Looked" promising. We just had to drinks and a Bruschetta appetizer. Sat way to long before our order was taken, then watched several tables seated after us get their food be fore our simple order. Menu said it was served on crostini with fresh mozzarella and roasted tomatoes. It should up on a toasted hoagie roll with cherrie tomatoes and a "cheese like" spread. However the balsamic vinegar was tasty. When you see this place just keep walking. read more

Poor airport restaurants! They get no love. I suppose it's because people are in a bad mood trying to catch their flight, and are bothered if it takes a few minutes to get service. But Gene's bistro is actually a pretty nice place to eat. It's light and airy, and has decent service. The menu was very limited on the day I was there, with about half of the items not available, but I was warned in advance, and advised to have the pulled pork sandwich. This was a great recommendation. It was well stuffed, had a good bun, and a delicious barbecue sauce. In fact, I had barbecue in Chicago just the day before, and the sandwich at Gene's was much better. Of course one can always complain about the fact that a rather meager size glass of Chardonnay costs $25, but it is an airport. read more

Gene’s Bistro - Interior - New American Near Me - Chicago, Illinois

Airport food is notoriously hit or miss. The small portions and lack of taste makes this a miss. The wait staff really works hard and are friendly while serving tasteless food. read more

It is so tough to be a great restaurant at the airport. There are many challenges, especially getting good people. Our service was very good and the barstools were comfy. The bartender helped us get two seats together at a very busy time. I enjoyed the meatball sandwich without a bun. It comes with a salad which paired well. The drinks are really expensive. Getting a double makes it a little better value. This is not bad for the airport. read more

Worst service I have ever experienced. After seating us then they asked us to move tables for the other customers coming in later and the restaurant was not busy at all. read more

My 12-year-old son and I arrived at Gene's Bistro at 9:10 PM after a long flight and a delayed connection. He was starving, and we were relieved to see what looked like a nice sit-down restaurant still open. The posted hours clearly said they closed at 10:00 PM -- and to make it more confusing, the place was still busy with people dining when we arrived. Despite that, we were immediately turned away by an unprofessional, disheveled employee who told us they were closing at 9:30. I pointed out the posted hours, but she just said, "Well, we're closing at 9:30," and made no effort to be helpful. I asked to speak with the manager, and a man named Marcus -- who looked just as uninterested -- came over, barely standing upright while leaning against the wall. I asked if they were really closing early and if there was a contact I could call to speak with someone higher up. He confirmed they were closing and said there was a number I could call, but he "didn't know it." This is from the manager. For a place that looks like it's trying to be upscale, the staff seemed sloppy and indifferent, and the customer service was nonexistent. The restaurant was clearly still running with active tables, which made the refusal to seat us even more frustrating. Airport dining is already hit or miss, but Gene's Bistro somehow manages to fall below even the lowest expectations. If you're looking for decent service or just basic respect, skip this place entirely read more

Gene’s Bistro - Gene's Bistro - New American Near Me - Chicago, Illinois

Burger was very delicious. I recommend the royal shot drink as well. However, service coulda been better. Too awhile to be helped, im a bartender so not the biggest deal when its busy. But then she said the couple next to me was first. They were not. They were actually in line behind me. But whatever. Then I asked for fries with my burger and got salad. Food took awhile so had to get it to go. Server was friendly at least just overwhelmed I think. I'll still come back read more

Service couldn't be worse. Extremely slow and when they did come by, wouldn't ask if anyone needed anything. Couldn't spend more money if you wanted to. Meat balls weren't edible: read more

Gene’s Bistro - New American Near Me - Chicago, Illinois

Pricy but it's at the airport so it's not like there are many options. Service was fast. Ambiance it's ok, not a lounge but it works for a quick bite and charge your phone. Good was good. read more

Gene’s Bistro - Crispy bacon cheeseburger - New American Near Me - Chicago, Illinois

I think this place is decent. I was seated quickly and received my meal and check within 15 mins even though they were packed. I usually just order the salad here. Can't complain. read more

Gene’s Bistro - Cobb salad no cheese - New American Near Me - Chicago, Illinois

What a horrible experience. Weary travelers are looking for decent food and fast service, and maybe a smile. The hostess was downright surly. Because I wanted to sit at an outer table with room for my suitcase, she said she wouldn't give me a menu. When the server finally arrived, she let me see a menu took my order and walked away without a smile or a thank you. The food was edible, but low quality and not very tasty. There really is no reason to be rude or mean to guests at your restaurant...I don't know what's going on at this place, but clearly, the staff is VERY unhappy. read more

Service is fine but food is, at best, gas station quality. Crusty buns, microwaved chicken. Just awful. I'd give zero if I could. read more

Gene’s Bistro - Crusty bun - New American Near Me - Chicago, Illinois

For a meal at Midway, Gene's Bistro is generally more reliable. I was trying to grab an early lunch around 10:40 AM. All the other restaurants had closed their kitchen for a break but Gene's was open. In fact, every time I've been to Gene's their kitchen has been open. However, today a lot of staff had left so it was a bit of a mess - tables were left dirty and sections were closed off which made self seating confusing. I witnessed a couple customers leave because of it. I ended up ordering my food to go - the chicken club. The sandwich was a large portion and came with a side salad. It was packed with chicken, bacon, lettuce, tomato, and Mayo. The toasted bread was incredible, I was honestly amazed. I'd say the meal was a bit overpriced for the airport though, as this cost me like $18.89. read more

Gene’s Bistro - New American Near Me - Chicago, Illinois