They don't seem to care about CS at all, I have ordered from them in the past with no issues but now they don't seem to be fulfilling their end of my latest order. I have e-mailed 4 times with no response, so I guess I learned my lesson, stay away from shady websites that keep your money buyer beware read more

Bought the Cessna 310 and the plane came a little out of whack. However, as an experienced modeler, these little setbacks were negligible. What I mean is that the control rods were on the wrong servo. No biggie. This plane is just plain fun. Been flying the daylights out of it and smile every time I get to fly it. The flaps make for a really fun experience, as I love the way it settles in for a landing on full flap. Half flap take offs are really cool too. Once I wear this little beauty out, I'll be looking forward to another. Love it. read more

I ordered a T28 several weeks ago and it still has not shipped and I am not getting any response to my emails Jeff I ordered a Citabria last year and never received it either. read more

BAD BAD BAD BAD BAD service, I pay for a big plane shipping include and Richard send me an email and said "come to pick up you are local" buy I 3 hours away round trip after 2 weeks I call my bank and make a claim to take back my money. Please guys pay a little more for other hobby stores and you money are Safe BAD BAD BAD BAD BAD BAD BAD BAD BAD read more

Stay away from this seller...as many other reviews.... won't return email...the phone number is fake!!!! Arf comes with no assembly manual!!! read more

I ordered twice, and twice got scammed! They waited really long to send the airplanes so that you have no way of dispute it at your bank, then send you some cheap junks! The first time they did this, I called several times but no one ever answered! Then I emailed and never got a response. I thought well, a couple hundred bucks I forgive them and order again to see if they would make it right. No, they pulled the same sht again and sent junk. The phone number listed is an AL number, not even CA where the business is. SCAMMER ALERT! read more

Stay away from this hobby store .This company being ran by Richard will take your money send you the wrong thing and never replace it or make it right and if you stop payment they will take you to court. This is the kind of company that makes it hard to order anything over the web.check reviews on RCU or flying giants or RC group before you order anything they might be cheap but they are not honest. You have been told stay far away Thanks read more

Purchased an F^F Hellcat from General Hobby, upon receipt I tried contacting them as the instructions had errors and missing information - no response after trying phone calls, email and their Web-site contact screen. After assembling the plane and preparing to make a first flight identified that the left wing servo was defective. Again tried all options to contact their "Customer Service" and no response at all, no one ever answers or responds to phone calls/messages or emails. Do Not Buy from the Seller! Malcolm D read more

run dont walk from General Hobby , they sell and post pics of rc products, they will take your money and register with post office as if they shipped and they dont shipped . They took of $300 of my money still waiting for useless paypal to refund !! Get your plane elsewhere I am a real reviewer on RC Groups and RCUniverse and this company is bad read more

This company is a total scam. The owner will not return your calls or respond to your email. If any parts are missing, damaged, or even if it isn't what you ordered you are SOL. If the plane gets lost in shipment you are total out your money. This guys makes our hobby bad for anyone. I don't care if you waste your money on this scammer but you have been warned to stay away from him. BTW, THIS IS NOT A COMPANY. read more

Run don't walk to another RC store. They will take your money and you will even receive an email about them receiving your order and they send you a usps tracking number, but the package is never received by the post office. They also make you pay for more expensive 2-3 day shipping, which again is never shipped. I have no problem if they needed some extra time for C-19 issues, but I've sent them multiple emails and used their phone # with no response. I gave theme 3 weeks, had to file a claim with my credit card company. If they aren't out of business they will be shortly. read more

I'll NEVER EVER do business here again!! BEWARE... this guy Richard at General Hobby is obviously writing his own positive reviews.. If you look Michael B. And Sir R. has the exact same review and Wording. General Hobby has terrible reviews and I am here to tell you DO NOT BUY FROM THIS GUY!! many have been taken by him with damaged goods and shipping charges . I selected Priority 2 day USPS Shipping that cost $27.04 I purchased the plane on 8/7/18 and it still hasn't been delivered on 8/19/18. Many many complaints about him ripping people off on shipping charges by General Hobby. You may think your getting a deal but in the end YOU WILL BE HAD!! BEWARE and put this guy OUT OF BUSINESS!! Check reviews about General Hobby on line and all you see is TERRIBLE reviews! I wish I checked before buying. read more

only giving them one star as you cannot leave ZERO. Ordered ready to fly airplane but got kit...i was aware that assembly was required but it was clearly marked on the box that it was not RTF! Communicated with Richard...he finally agreed to issue return label....but never refunded my money! Have my credit card company go after him Also will file complaint with BBB. STAY AWAY FROM THIS COMPANY!!! read more

After reading all of the past reviews I was sorry I ordered from them. I tried to cancel my order but it was too late even though it didn't ship for a couple more days. At least that was by the tracking number. I paid for three day shipping but didn't get it for three weeks. I felt fortunate when I received my plane because all the pieces were in the box. I read a few complaints where all the parts were not in the box. Basically, the people working in this company are incompetent. It is just as easy to do the right job the first time rather than deal with all the complaints. Which they don't. They just keep ripping off people--especially when it comes to postage. read more

I will repeat what the last reviewer says, "Stay Away From This Seller". I ordered some airplane parts to repair a crashed model that was purchased from General Hobby in years past. I ordered through their web site in September, paid through Paypal. Received an automated shipping notice with tracking number for a USPS package. 3 weeks later it has never been updated as received by USPS. I contacted the seller at his email on his paypal account. His name is Richard Yan. He replied that he will ask his clerk to ship it out "ASAP". A week later, nothing. I filed a complaint with Paypal as I couldn't get any more replies from Richard Yan. A week later I escalated the complaint with Paypal and they are taking action to refund my money later this week. I still have my doubts. I've talked with several other members at our R/C Club and they have all had similar problems. They said if you do get a package, it probably won't contain what you ordered, and you can't arrange to return it for a refund or anything. I will next contact the Chamber of Commerce in Pamona and see if I can get his business license revoked. I'll go further to see if his sales permit could be suspended. He's a menace and fraudster and should be shut down. read more

No reply to multiple emails. I received the correct product, and it was promptly shipped. For me, the inability to communicate is a MAJOR negative. I would rather pay more and deal with a company I can communicate with when necessary. read more

Richard is not good at customer service ,never calls back ,never answers the phone .I think they are not in buisiness at all only do they take your money on orders that they do not honer or refunds and claim on sale items stated available are not available at all and offer you a replacement thet never comes I am contacting the consumer affairs ,better buisiness beureow etc and naming Richard as a scammer and should have his licenss revoked and shut down his illeagal buissiness read more

I ordered March 15 2021 and it was delivered Mar h 22 20/2! After reading many many complaints I must say I was worried, mostly that I wouldn't get my order at all, or it would be wrong, or broken... none of that was the case. I am HAPPY! My order was perfect. Yes I spent 30$ or so on 2 day express mail, but considering it came from Cali to Michigan in a week, I have no complaints! Well done, thank you General Hobby read more

Terrible service ,two day shipping my foot. What this guy is doing is making you think you will get your stuff right away but you wont . All he is doing is ordering from china Then jacking you on the tax and shipping .So he made 30 bucks off of me on something i could have done myself for free. What a scum bag. read more

I ordered 4 large scale RC planes from them and got exactly what I had ordered in perfect condition. Shipping is a little slow, but for the discount price it is a small thing. Would be 5 stars with faster shipping. If you don't need your order within a week it is well worth the discount price. read more

Horrible company! I wish I had checked here earlier before buying from them, they did not supply the plane ordered on time and "Richard" informed me by mail that it's out of stock and will be sent a week later. I replied that I wish to cancel the order then, but suddenly there was no response. they do not return calls or answer the phone, and I was at a loss. A friend suggested I look them up at the "Better business Bureau" and it was then that I realized I'd been scammed. They have several negative reviews there, where apparently the only way to deal with these scammers is to cancel the purchase through the credit card company - I followed that advice and suddenly that same "Richard" that didn't respond for weeks starts emailing me again, asking me to cancel the dispute. these are criminals ! run away! read more

If you fly RC planes, I do not recommend this company. I recently purchased a model from them and it was very poor quality. Parts fell of during assembly; some parts were missing and the owners manual was just awful. I have been trying to work out the issues with the owner, however I have not been successful. He sent some of the missing parts that do not even fit. The model was a FREEWING de Havilland DH.98 Mosquito 1400mm/55.1'' EPO Electric RC Airplane Warbirds PNP. Save your money and do not buy this plane. Customer service is not very good either. I would not recommend this company to model builders. read more

I ordered several planes from them, and had no trouble. However, in July 2017 I ordered an ASW 28 glider. After saying the order was shipped, I received an email saying they were out of stock with a container expected in 3 weeks. I said I would wait. In Sept 2017 I received a shipping notice and the package arrived 9/18, but it was the wrong plane (Waco biplane). I informed seller by repeated emails, but after no response I opened a PayPal dispute. Immediately got an email with a return label, offering to replace. I shipped back the package, but now they have gone radio silent. I am out $150. Will know ask for investigation by CA Attorney General and USPS for repeated instances of mail fraud. AVOID THIS SELLER! read more

TOTALY SATISFIED..ok with that said I found out about this store on youtube..the guy was reviewing the 1200mm dynam p47. A plane I've been wanting to get for a while. I couldn't believe the price the guy was quoting and thought I'd investigate. Unfortunately all I saw was bad reviews and thats too bad because my experience was just fine. (So was the guys on youtube). I placed my order on a Friday and knowing it was going via usps I knew it was going to be a few days but hay for the price these guys are asking I dont see a problem with that..they are min $30-$40 less than most. My plane got to me in a few days safe and sound I opened it, inspected it and found everything just fine. Also I found out they are local to me and sent them an email asking if I could place an order and pick it up myself. I immediately got an email back with a phone # to just call ahead no problem with the warehouse address. So with all this said I plan on buying more planes from them...Thanks for reading read more

"My gawd! If these clowns have what you want and you are THAT desperate to get it, I say knock yourself out...........buyer beware. He will gladly Paypal an invoice to you, burn you for higher shipping charges, promising to ship right away, and it WONT happen. He sends via Postal Select which is the LOWEST form of shipping you can get, along with a fictitious tracking # that still shows my item waiting to be picked up. A tired ol pack mule could have delivered it for less and definitely SOONER. I ordered my item days ago......and it still isn't here. To make things worse, I found out that a fellow pilot in our club also used this bogus hobby shop and finally got his item after 3 MONTHS!!!! WTF Stay away from these clowns, avoid them like the plague. They DON'T answer phones and unless its a first time communication with them, they don't answer eMails either. Don't walk, run, from these morons. If you really need whatever it is they make you believe they have, do yourself a favor and search the net for somewhere else, these guys are absolutely terrible. Add to your frustration if you happen to ignore my warnings, the fact that you MAY need parts from them........all I can say is you've been warned and good luck fool!!!! This shop has all the markings of a Chinese drop ship operation. This shop should be the poster child for the worst customer service and deceitful consumer sales practices. I just can't say enough bad things about this shop, but by now you get the flick. " I can't tell you how irritating it was for me to find these horrible reviews AFTER I traded with them. AND the REAL stab in the back is, there is NO way that I know of to shut this operation down. I'm not sure he's doing anything illegal, but he's certainly over the top with his immoral practices and not an ounce of integrity!!! An absolutely horrible excuse for an American business, but maybe that's why they are still in business, they have all the indicators of not being "from around here" Steer clear if you want to avoid $$$ loss and heightened frustration. Just shake your head, push back the keyboard and walk away!!!!! read more

Great quality. I bought the Corvus 30CC. Excellent quality. Fast shipping. They shipped by UPS. Totally satisfied.

I ordered a P-51 right before Christmas and it still doesn't fly. I have emailed, called, left voicemails and nothing back. The plane was different than what I ordered, transmitter was different with a broken toggle switch, and still nothing. They have no problem emailing specials and reduced prices, but no response from anyone ever. DO NOT ORDER from this supplier. 0% customer satisfaction although their website claims 100%. read more

After two phone calls and several emails I finally got a hold of them. The airplane I ordered showed as "in stock" but they couldn't find it. They wound up substituting another model (which I agreed to) and sent it instead. It took a while at the slowest postal rate but it did get here. The plane is fine. read more

I returned a plane back in Sept 2012 and have yet to receive a refund. I talked to Robert on 12-10-2012 and he said he would send me a refund check. GUESS WHAT - NO CHECK read more