Due to a 100g tank failure, had to install 3 tankless water heater units. Of course, this happened on a Friday! Slight delay due to getting all required parts and unanticipated failure of the circulation pump. Nevertheless, had hot water pumping by Wednesday! Been using these guys for the past 20 years and would definitely recommend! read more

Some employees of this company were replacing water heaters in my apartment complex, and went behind my truck and took a broom of mine to use. The broom was well hidden and they had to go underneath my truck to find it. There is NO EXCUSE to be going through my personal property and I have it on camera. The supervisor on site Josh is the culprit I spoke to him personally he only offered excuses and no apologies. Do not trust this company. read more

General Installation - The employee who took my property - Water Heater Installation/Repair Near Me - Gardena, California

I am very happy that I called General Installation on 3/18/24 and serviced my water heater. Joshua was very honest and helpful with a fair price. Noe the technician was very prompt, courteous and professional as he quickly repaired our water heater. His service was Outstanding . Noe was friendly, knowledgeable and explained all the steps and actions being taken. He answered my many questions in a way that was easy to understand. He was very thorough in his work and cleaned up well after completion. I was extremely pleased with Noe's performance. I definitely recommend General Installation their staff and Noe for any repairs of your Water Heater, many other companies will try to convince you to change your Water Heater. I highly recommend their services if you want reliable and professional work done. read more

My water heater decided to break on Christmas Eve, leaving my family with no hot water for the holiday on what was one of the coldest holidays we have had in Los Angeles for some while. As you can imagine, I would want to get this rectified immediately, General Installation was the only of Rheems preferred partners to actually respond to my request for service. Note that General is one of the companies that Rheem authorizes to repair their water heaters as part of the warranty. Noe arrives the same day I call, quickly identifies the failing component and has the main office drop off the replacement part essentially saving me a second service call and more $$. I highly recommend General Installation for your Rheem service read more

Thanks Tyler, my new water heater seems to be working better since you changed the control valve which I got from Rheem. Tyler was very quick in showing up, friendly, and had no rpblem with me watching. Tyler was very respectful, anlways said "yes, sir" and was a pleasure to have come fix my water heater. Thanks Tyler. read more

Ordered a 100 gallon water heater from General Installation and after a few months had problems with it. Spoke to Donnie and he was very helpful in getting it replaced. Great customer service from the whole company. All the technicians that came out are very professional and are great at what they do. read more

These guys are awesome. Came out on a Sunday and after deciding we should replace it they were out bright and early Monday with a water heater and replaced it quickly, and neatly. Konner and Juan were fantastic,and I'm not easily impressed. I couldn't be happier! Alex Eat at Joes Redondo Beach read more

I called general installation for water heater problem. Donnie, who answered the call, had patiently explained to me for my options. We started with finding out the model number and manufacture date on the unit and Donnie was able to explain to me possible parts may need to be replaced ( if it is out of manufacture warranty) and the cost of each replacement part and the labor cost. Donnie is very knowledge and he is able to send the technician to fix my water heater problem the next morning. Thanks General Installation, Donnie and his team great work to restore hot water to my house. read more

I have a problem with my water heater and when I call the company and told me they will call back in 30 minutes to let me know if they have the part. I called them after waiting 2 hours and I was told that they charge $80 just to come and diagnose the problem and in addition to that they charge $183 to repair . So even if I let them repair the water heater , they will still charge me $ 80 for coming out plus $ 183. I have never encountered this before . read more

Terrible to work with. They have no concept of customer service. Prices are high. I only used them because they had access to the part I needed to fix my water heater. read more

If you are having problems with your water heater, you WANT to use General Installation for your repairs or replacement! Every single person from the company, beginning with Donnie who answered my first call was so kind and HELPFUL! Instead of telling me we needed to buy a brand new water heater, when I explained my problem, he told me there had been a recall by the company that made my water heater and encouraged me to call the company to see if they would replace the part and pay for the labor. This is in fact what ended up happening and General Installation sent out a repair person the same day that my replacement parts arrived. I am SO grateful for their honesty and prompt assistance. I will recommend them to everyone I know. read more

My water heater decided to stop working New Year's Eve. I own a commercial apartment building, so waiting a day or two wasn't an option. Yeah, I had to pay double time because they came out on New Year's Day, but the technician was extremely knowledgeable and had my unit up and running in under an hour. And they were extremely fair!! This was, hands down, the most pleasant experience I've ever had with emergency plumbing issues. read more

Service from General Installation company was 5-star.  Josh scheduled my service request for replacing an obsolete 75-gallon BradfordWhite vented-gas water-heater the SAME morning. Communications through telephone, texting & email with Josh, not to mention the superb service-work performed by Noe Maldonado, were all top-notch, prompt, professional + courteous. Noe didn't cut ANY corners with the excellent installation. Noe replaced gas lines, added water shut-off levers & a cold-water expansion-pressure-tank, extended copper-piping, added a drainage-platform, etc. Am very pleased & thankful to have a dependable & experienced BradfordWhite-certified service-company nearby my SouthBay home for future work. read more

General Installation - perfectly-installed new water heater - Water Heater Installation/Repair Near Me - Gardena, California

Great Service by Juan !! He made sure to thoroughly explain the issues with my water heater, he also test run and wait, to make sure it was properly working before leaving. Ask for Juan, he's friendly and knows what he's doing! read more

I have multiple rental properties so I have multiple water heater issues. I've learned to always call this place first with water heater issues, as they have one service call price, and often parts are under the water heater warranty, so usually I'm just paying the one amount. Donnie is great to work with. Last time I called and was ready to pay him to go out and look at a water heater, he told me I was better off getting a new one (which he doesn't even sell) and it turned out to be correct. As a landlord, we need to know we can send people out and get a straight scoop, and we can't be there to check the work and get 3 estimates and all that, so this is our first (and almost always last) call. read more

Was absolutely thrilled with General Installation company, same day i called to have service requested they were able to accommodate and fix. Our technician Noe came late in the day after hours to accommodate. Was friendly, efficient, and just overall great. Donnie was helpful in communicating arrival time and logistics. All around pleasure to work with. Highly recommend!! Excellent overall experience read more

Based on 2 interactions I have had with this company, I say that they are great. On my own water heater, the pilot assembly was dead. They were able to secure a warranty part and replace. I only paid for their labor which was their flat fee of $183. When my father had a similar problem this weekend, they were able to schedule a visit today to replace the warranty provided parts free of charge, and again charged only their labor which is a flat fee. My father felt very well taken care of today, which prompts this review. read more

Me and my family including Beny Your Plumber Inc. have been working with General installation for many years. They have always had very fair pricing and great service. Always showing up on time and they get the job done properly with the upmost professionalism. All the technicians I've worked with have been wonderful but Bill is especially helpful going above and beyond with his care and overall service. read more

Luke from General Installation was great. Really nice guy and fixed are water heater quickly on a Saturday morning. He was very helpful in explaining what needed to be done to fix the water heater and answered other questions we had about tankless vs. tank water heater options. I would highly recommend you ask for Luke if you're calling General Installation for service. read more

Worst customer service. Representative was rude and hung up on me when I asked for a better idea of when a technician was scheduled to come.

They were excellent! I had a problem with my water heater. They quickly identified it as an inexpensive sensor. He had the part on his truck, and ten minutes later it was fixed. Reasonably priced and overall a great experience. Was recommended to me by Rick The Plumber in Redondo Beach. read more

Donna (the receptionist) and David (the service technician) were awesome! Very nice and very helpful...however This is my story: 3 year old Whirlpool water heater goes out on a Friday morning. Call General Installation and they tell me i'll get a call from a service technician as soon as they're done with their current job. This is just to make an appointment. All of Friday goes by and nothing... I call back Friday (late afternoon) and General Installation tells me a service technician will call me the next day (Saturday); just to make an appointment. All of Saturday goes by and nothing... I call back Saturday (late afternoon; 5pm) and General Installation tells me won't call me until Monday; just to make an appointment! So Monday comes; it's been 4 days without hot water. Thank God for Donna and David saving the day and coming over Monday morning to replace the entire Control Valve. I had already replaced the Thermocouple myself and the pilot light still wouldn't stay lit. read more

If I can save one person the heartache and horrible experience with Donnie, the one responsible for taking calls, booking service and arranging dispatch for services rendered. I have a new Bradford White Water Heater that was part of an install for a remodel in my newly purchased condo. The seller had remodeled the entire condo March 2020. It was making loud sounds while the hot water in the tank was cooling down. Bradford White assigned General Installation to service it. The first appointment was canceled by Donnie the same morning of my appointment. He claimed that my issue wasn't as serious as his other clients and that since I'm not a corporation only an owner, I'm not a priority on the schedule. He was passive aggressive, unfriendly and horrible to deal with. He then informed me that he controls the drivers schedules and yet tells me he can't book me at a certain timeframe or window ie...morning hours versus afternoon because that's up to the driver to contact me and tell me. I had to cancel on him the next scheduled time because I had an obligation in the morning and he informed me that that was my only chance. Finally Connor came out to replace the baffle. After he left the sound was far worse and persistent like someone was dropping rocks into the tank as the hot water from my sink or shower was running. This company made the issue worse. I called Donnie back and explained to him that it was worse. He was unfriendly and cold as ice but said he would call the manufacturer to get the ok for another visit. This was just before Thanksgiving. He told me that he could put me on the books for Tuesday the week after the holidays. That Tuesday the driver called me and said he wanted to fix the unit that am and I said I was available all afternoon with an obligation in the am and that I had hoped to have Connor come back since he seemed to know my water heater and screwed it up a little. Not on purpose but I had hoped to get him back. Donnie informed me he could assign my tank to a specific worker despite the fact that he controls the entire schedule for his service employees. He then booked me in for some time on Wednesday and I told him on that call that I was available in the am. The driver, Al called me in the morning and told me he couldn't even come out until after 1 pm since he was so far away and had to get to my house after a glendale stop and that he didn't even have the part on the truck yet to fix my water heater but knew exactly what was wrong with it. He even told me my tank had to be drained and I confirmed how much length he would need to run the water outside the condo. He then told me that Donnie never informed him that I requested morning hours. I said I had an obligation from 2-4 and he offered to come after his Monrovia stop to circle back with me after that stop and would call me once he was done from his glendale work. He never called me and I knew then something was wrong. I called his cell at 3 pm and no answer. I then called Donnie at the company number who was rude to me and accused me of telling Al that I wanted only after 4:30 pm and he then informed me that Al wasn't coming at all, already in Monrovia at 3 pm. Donny took me off the schedule despite Al offering to either come after Glendale or after his Monrovia work order. Donnie then informed me that he would have to go back to the manufacturer and let them know "what I did" and to go from there. I was appalled. I then called the company directly at 4:30 for which Donnie had already left for the day and I asked the exchange person Josh if I could leave a message for the owner Bill Provin. Josh told me that Bill's son would be calling me back after he pulled over while driving to call me. That call never happened. The son's name I was told was also Josh. I then called back at 7 pm and the answering service said that Josh the owner's son would call me in fifteen minutes. Didn't happen. This company made my water heater worse and it's virtually a new tank. They shouldn't have to need to call the manufacturer for a rescheduled appointment to an ongoing issue that the manufacturer gave them clearance to fix on the first go around and on the second go around. read more

I had the exact same problem as other reviews. Called these guys because the were open on Sunday. Told me they'd come first thing Monday morning. Didn't hear anything by 11am so I called a much better company and they'll be here in an hour. Go elsewhere. Get better service. read more

Our water heater needed a new burner. I had to call the manufacturer to find out if there was a plumber here in the South Bay they recommended as they told me the burner was a recall unit. I got a labor authorization code and gave it to Joy at General Installation who took down all the info on the water heater and she told me they would call me the next day to let me know what time they would come. I didn't hear from them and decided to call at 10:45 am. Joy proceeded to tell me she didn't have us in the system and they couldn't get someone out till the next day. This was on a Tues. and we were w/o hot water since Sunday. She said they would have someone come out first thing the next morning. They did come out but had the wrong part they brought the part for a 40 gal water heater and ours is a 30 gal. They had to call the manufacturer to order the part. The manufacturer is in Tenn. Here is the thing, I gave them the model# and the serial # which should have told them the size of the part. So now it's Weds and no hot water since Sunday. Called another company the manufacturer gave me after the technician left. They had the part, and came out that day. I will never call General Installation again. I now have a great company to work with. read more

They are not honest. I have done lots of business with them in the past. They did a 100 Gallon Commercial water heater install for me, and a pipe that they installed shortly after the job was out of warranty started to leak. It was due to the fact the technician wrench dug two small gashes in it. They refused to fix it for me. They charged me almost $600.00 for about $200.00 worth of parts, of course this is in ADDITION to the labor costs. After a while, the pipe leak slowed down and stopped. So I forgot about it for a few years. Recently, I contacted General Install to get a quote on another install. I explained what happened to "Josh". He understood, and was willing to do this for me under warranty after I explained that I have been a good customer ect. He wanted to set it up right then and there, but I was busy and put it off. I called up, and he changed his mind. You should not say one thing, and then do another. This was a mistake THEIR technician had done, so it's THEIR responsibility to make good on it! read more

Their representative came out for a whirlpool gas water heater warranty repair. he said the company would not repair the furnace because of a venting issue (made up to avoid the repair in my opinion). To add to the service, he charged me $85 for the service call, for doing nothing!!! Never had this happen to me ever before. DO NOT EVER USE THIS COMPANY!!! read more

Beware!!! I am having issues with an American Standard water heater, I contact the warranty department and they sent General Installation to my home for a complementary inspection to diagnose why the 3 year old water heater had failed. Upon the arrival they wanted to collect an 85 dollar fee for coming to my home. Then the technician diagnosed the problem and was unwilling to fulfill to release the part on consignment which is allowable per the American Standard policy. Do not contact this company!!! Beware they are just trying to squeeze money out of a product consumer. read more

Wow !! Dealing with this company is not fun trying to get through to the appropriate people is very difficult !! I will take my business elsewhere I don't have time to waste on people that are so rude! All I'm trying to do is to get a part for my water heater read more

Biggest SCAM. Our water heater stopped working. We were referred to General by the heater warranty company. Parts would be covered by the warranty and labor by myself. I understood and agreed. General came out replaced a part and tried to get me to sign a receipt and a disclaimer about me having installed single handle water faucets (hot and cold on one handle) in my home and that was the reason my water heater didn't work (SINGLE HANDLE FACUSETS ARE VERY COMMON). It seemed to me like a scam and I refused to sign it had them cross it out before I proceeded to pay. A few weeks later I started having the same issues, Pilot would shut off after a few days. I called the warranty company again and they told me to contact them and have them come out again. General knows that they're getting these referrals and we have no choice but to go through them for the repairs. General replaced the wrong part and wants to charge me again to come out just to look at it. $200 every time they come out. I understand why they have to charge it. But why the second time when they didn't repair it properly. read more

Juan did a terrific job! My gas water heater needed a new control unit. Juan was able to quickly and efficiently change out the old control unit and replace it with a new one. He also checked to make sure the burner and pressure relief valve were still operating properly (they were). For the first time in a couple of weeks, I have hot water! So happy with the service. And they came in under the estimate that I received from a non-manufacturer approved plumber. General Installation Company is an approved Bradford White Water Heater seller and repair company. Their website says that they usually only do apartments and commercial buildings, but I'm happy they made an exception in my case. Thank you Juan! read more

From my first phone call with General Installation to the completion of the work on my water heater my experience with General Installation was great!!! Fixed in a timely manner and great customer service on the phone. I hope I will not need more warranty work, but if I do they will again be the company I turn to. Thanks again for the great work read more

This is the worst company ever. I had a broken water heater at an apartment building and had already run through two plumbers trying to repair it. My trusted plumber and I called them together and went through the issues we were having and sent them pictures of the unit with all the details. We made an appointment for the next day and they understood how urgent the situation was -- six units without hot water/$2000 per night relocation cost to me if not repaired and the next day was the Friday before Thanksgiving. Because they didn't have one part that they might have needed I ran around town and bought the part just in case they needed it -- a $400 expense. I even cancelled another company because they promised they would come with all the parts I might need. Next day the tech shows up, takes a quick look and decides he can't work on it at all because install is "not standard". I told him I had receipts from prior technicians from his company that had worked on it and had sent his company pictures of the whole set up the day before with no mention of any concerns -- the "install" was the same as it had been since the building was built 60 years ago and many licensed plumbers had serviced the unit and replaced the unit a number of times over the years -- INCLUDING HIS COMPANY. He didn't care at all, barely looked at me, wouldn't touch it even though I begged him to at least replace the thermostat I had bought to see if that would help. He called the boss, but wouldn't let me talk to the boss -- and just walked right out, no look back. No apologies, no offers to find someone else --- nothing. Because it was heading to the weekend I ended up being forced to replace the entire unit -- it cost me an insane amount which I am sure was not necessary if General Install had just done what they said they would do. Please do not use this company. They do not deserve your business. i cannot tell you how cold and unhelpful this guy was. read more

DO NOT USE THEM!!! Scammers alert!! Install a brand new 4k water heater and had some ignite problems call for warranty and they call me. Rude!! First call and caller said we will send the tech but if it's not heater then we will charge you $85 for the call. Then when tech showed up. He refused to go towards the water heater if we don't signed the paperwork. Very rude and persistence. Then walk towards it like he owns the place. Try to explain to him the problem as he ignores me like he doesn't give a damn what I have to say. Without talking to me or touching the water heater, he picked up the phone and called his boss. I watch as all his drama enfolds right in front of me. Heard him talking to his boss Bill. What I understand was he was scared of his life to work on the water heater as someone fall flat in Vegas doing some other job. Bottom line they needed the liability released from the manufactured in writing so his company don't get billed for his stupidity. I already knew what will be the answer of the manufactured. THEY REFUSE!! Like if your tech is stupid its your problem. While I try to communicate with the tech and try to express the problems I have been having with the water heater since 2 months... I didn't know he has a tendency of taking things personally. He walked out!! Little too sensitive for a tech. Sorry if I hurt his feelings, I really mean it :( Bottom line he left without touching the unit. Please Do NOT use them at all and I will make sure I will spread the word of their performance.  Good luck working with them. If you feel the same dont forget to write a review. read more

They are one of the only water heater maintenance guys around SoCal, so I called them to "clean out" my 100gallon 199k btu water heater. They only do cleanouts 2 days a week, i think its wednesday or thursday since those are their slower days. It took a little over an hour and a half. I'd say Juan got out around 70% of the sediments. I wish he got out more. Very nice guy but I think they could come more prepared with tools like a flexible shop vac attachment or even another hose to spray the sediment out. For $200 I kinda expected all the sediment to be out. You can also add on an "anode rod" for $50. read more

These guys are awesome. I had a plumber install an American Standard water heater in August, but the water heater had intermittent problems with a filter light going off and shutting of the heater. I worked with Donny on the phone and he arranged the appointment around my schedule. He was always fast and courteous. Juan was the installer and he was prompt, polite and explained what he was doing. He replaced a part and was able to get it back in order within a half-hour. I highly recommend them, and Donny and Juan. read more

General Installation was referred to me by my plumber to repair a water heater still under warranty. Within 1 1/2 hrs after my initial call a technician who was in the area was here and gone. The repair, which included replacing several parts, was complete. read more

General installations did a great job servicing my water heater. We have a commercial high efficiency water heater installed at our house and most plumbers have no idea how to work on this system. I called GI expecting them to tell me they can't help because even though I have a commercial heater this is a residential address and they don't service residential. I was pleasantly surprised to hear they will come and look at my water heater the following day as I had no hot water running though my house. They not only came a day sooner than promised but the service technician Noe was very nice and clearly very knowledgeable. He immediately was able to identify the problem and within an hour I had hot water back in my house! I am so glad I found this company. They were very easy to work with and delivered excellent service and didn't try to sell me on things I didn't need! I would highly recommend to anyone looking for knowledgeable, efficient and professional water heater service company! read more

This company isn't great, to say the least. It's what American Standard is contracted with. The first time I had scheduled a warrantied repair to be done to our commercial water heater, the technician just never showed up. I called back a few days later to schedule another appointment, which was pleasantly followed through. The technician came to our place and stated that he was unable to perform any work due to the "dangerous" way our water heater was installed. After more inspection upon our prying, he concluded that we needed to fix three things before having the warrantied part replaced. We were charged $85 for a trip charge. Fine. We fixed it and called in again. A different technician was sent in and again, he found complications with performing any actual work. There was a leakage, blah blah blah, he asked us to get that fixed and charged us ANOTHER $85. Finally, we had fixed what was asked of us and called in a third technician. I was about to give up at this point, as it seemed we were going around in circles as the result of incompetent technicians. The third technician claimed that no work was able to be done either. Technicians need to do a thorough inspection and not half ass their job. They were not helpful with information on how to obtain these obscure parts of the water heater we needed and did not inform us if any specific models were required. The technicians were overall unknowledgeable or just being dishonest people. For a third time, we were charged $85 for having no work done. Shame on us for continuing to come back to this company. Besides the technicians who were sloppy and apathetic with their work, the representatives at the company were equally unhelpful and unmotivated to do better (minus one person whose name is Donnie I believe). I've called in multiple times and the representatives had poor customer service skills and were unable to assist me out of laziness. read more

Very Awful company to say the least about this place. Very unprofessional! I had made an appointment in advance 2 weeks prior and when they send out technician by the name of David he was nothing but rude and disgruntled to do the job. Which was to de-lime water heater. Word of advise: DO NOT CALL THIS COMPANY, they will only waste your time and have bad customer service. When I talked to Donny in the office he insisted in canceling the job and would not even listen to what I had to say. He even suggested for me to look for another company and not bother in using them again. If their company shuts down I wouldn't be surprised. read more