We were very pleased with our experience purchasing our camper at General RV. Adam in sales took into account what we wanted, price expectation, he knew what we wanted and was professional and had a great personality. Ramon did our walkthrough at pick up. Very knowledgeable of our camper. He was helpful. I recommend this business read more

I picked up my 2026 Thor Pasadena. It was an incredible experience. Cassidy in sales, Tarek in finance, and Terry on the walk around we're all incredible. They made the entire experience smooth and painless. read more

Maria, Mark and Robert in service were excellent. Got me in and out after quickly diagnosing the problem. Was traveling from Florida and they got me Right in with there "Keep You Camping" program. Highly recommended!!! read more

I'm trying to seek assistance in a problem I am having with a RV that my husband and I have purchased at the Hershey RV show 9/11/25. Rather than type everything out I will attach a screenshot of my earlier complaint and go from there. After reading my complaint I thought everything was resolved. My 6 week wait for my RV suddenly showed up the next day. We were told that we need to finish our paperwork and look over our camper, then have our camper delivered and our trade in picked up on 10/6. Now here we go it's the weekend and my husband is informed they're not delivering our camper on Monday we're just signing papers. I'm not sure what type of business runs like this, but it seems as though no one knows what's going on in this company. I have been in sales for 30 years and never once have I thought about lying to a customer. I would much rather been told upfront what to expect, then told anything and promised everything to get a sale. I have been very frustrated with this entire process, We have now taken off twice from work. Depending on how Monday goes, I maybe leaving a Google review as well for the Elizabethtown store. This was sent to the CEO read more

Please do not get ripped off by this group. Go elsewhere! We were sold a total disaster of a camper and they accept no responsibility at all!! They lie too! Salesman "bring it in and we will take care of the issue". Take it in, they said no they wouldn't take care of it. Issues on the camper they sold is that they said was in good condition: Very first camping trip, spare tire explodes and blows out window above it (they refuse to fix) Same trip, hot water does not work at all! (They refuse to fix) Same trip, slide out will not close. Took 2 weeks to have someone go to campground to temporarily fix. The repairman said, "whoever sold this to you, did NOT look over a damn thing". I'm going to take a huge loss on this camper to buy something else but you better believe I will not go to this business full of con artists. Do yourself a favor and go anywhere else! read more

We purchased an RV from them had our list of wants . ... purchased a new mattress and discovered our nimber 1 need was not met. Momentum does not sell a king bed unit!!!!! Not knowing RV bed sizes they swindled us.!!!! This whole experience with them was horible. Yhey do not know RVs or their invantory......... read more

We bought our first camper here and It was a total dud. We took it in for service 3 times for the same issue which never got resolved. Then just more and more went wrong to the point it wasn't livable at all in just 8 months. So we traded it for a much nicer camper. It took forever for them to get it to the point we could take it and it was closing time. The hitch needed adjusted and there was no time to do it. My husband hooked up and left for to go for the winter. Several things were not correct by the time he got where he was going. He took to the General even in Florida to get the work done and was treated very poorly. Needless to say it did not get done. When he returned to our area he took to our local General rv and they will not pay for any of the work that needed to be done before it ever left the yard. We will not go back here ever and I suggest you do t either. Their service is horrible. Well now we have service issues with the second trailer bought here. We took it in and had almost of things that needed done. Some I understood Brinkley need to cover so we called them and they said they would cover. After 3 weeks the camper was still there with nothing happening. We need this camper as we have a business that requires us to travel and it is our home for awhile. I asked if they could just remove the closest that was the issue. I was told that would be fine. So we went to pick up and when we went in when we got it home the closest was still there. I called to find out why and she said they had no where to store it till they got the parts. I was not made aware of this before pick up or at time of pick up. When I called I got no where. So I called Brinkley to find out they are still waiting on General for something so they can send repair parts. I am so frustrated because 2 trailer and hardly anything requested to be fixed was fixed. We have been treated better at other dealership service places. Stay clear of this place. read more

This is the most dishonest group I have ever dealt with. Liars, cheats, and thieves summarizes my dealings with them. I was supposed to inspect my new RV on Friday @ 1:30. I spoke to their assistant sales manager early in the week to make sure the coach was ready for my inspection as I was traveling 450 miles to pick up my new $275,000 RV, and only had Friday afternoon to make sure it's in perfect shape before driving it back from Elizabethtown PA to New Hampshire. I purchased it at the PA RV show the previous Thursday and put down a $10,000 deposit. The coach was moved to the dealership on Sunday evening after the show. It sat on their lot all day Monday, Tuesday, Wednesday, Thursday and most of the day Friday. This General RV dealership never touched it. The first time it moved was at 1:00 pm while I was waiting to inspect a coach that I was assured would cleaned, inspected, and a complete "pre delivery inspection" had been performed. I was also assured the the coach would have power, sewer, water hooked up and the refrigerator and AC running. I got into the RV around 1:45 One of the theater seats had a big stain on the headrest, the screens in the windows were falling down. There was no screen in the bathroom vent, and no vent cover. The floor was all scuffed and dirty from traffic at the show as no cleaning had been done. That's the small stuff. After the AC ran for 2+ hours, it could not get the temperature in the coach below 86 degrees. The refrigerator could not get below 50 degrees. My technician for the day, had no idea what the buttons on the zantrex did. I told their assistant sales manager Eric that I no longer had any interest in purchasing this defective coach. He informed me that General RV would no refund my $10,000 deposit. read more

Stopped in with $150k burning a hole in our camper van pockets. Lots of folks standing around and no one available to talk with. Really odd. We left for friendly grounds. read more

Do NOT purchase your rv with this company! There are many other reputable dealers to choose from. When we tried to back out of a deal they withheld our money. The sales manager was yelling at me on the phone. Wow - terrible customer service and experience. Don't fall for their phony friendly sales techniques. They have been reported to the better business bureau for their poor service. JC read more

Great service and the communication is getting better; starting to not feel like the forgotten stepchild LOL. Looking forward to a long ongoing relationship with General keeping us running and being able to live our dreams of seeing this GREAT country rolling down the road Thanks George, Jean and Gretchen read more

I could not be any happier with my experience with Gen RV. Everybody that I had contact with was pleasant, friendly, knowledgeable, understanding and a pleasure to deal with. Where can you find that in this day and age?! It was encouraging to deal with a company that cares and knows what they're doing. I went to two other dealerships before visiting Gen RV, I would have had buyers remorse to the highest level. Everybody at RV made this experience as easy as possible. I will return if I ever upgrade or needed anything for my RV. read more

BEWARE! GENERAL RV FINANCE IS A LIVING NIGHTMARE! If I could give negative stars, I would. Where do I begin with General RV's finance team? This was less a "process" and more like a punishment for daring to believe we'd actually purchased an RV. From start to finish, the communication was so non-existent, I wondered if they had ghosted me - or maybe that would have been better, actually. We closed our loan through MyFyUSA smoothly enough, but trying to get General RV's finance team to handle their end was like trying to start a fire in a rainstorm with wet socks: frustrating, pointless, and way harder than it needed to be. Every question was met with evasive answers or outright silence, every follow-up was shrugged off like we were asking for the moon. And if you think you'll get any updates without relentlessly hounding them? Think again. They're the masters of leaving customers in the dark, which I can only assume is a strategy to make you forget you even bought an RV in the first place. This experience wasn't just inconvenient - it was infuriating, exhausting, and downright insulting. General RV's finance team should take some basic training on communication, organization, and, I don't know, maybe a hint of respect for their customers. If you want a hassle-free experience, go literally anywhere else. I'm giving the individuals we worked with a courtesy they DO NOT DESERVE by leaving their names out of this review, but for what it is worth, they should not have jobs as financiers especially considering me - the individual asking for the loan - had to define what a co-signer was to the financier which is proof that they don't know how to do their jobs. If it were not for My Financing USA being our saving grace, we would have been screwed over and overpaid by $20,000. Trust the reviews. They are there for a reason. read more

Be very careful with this location and management team. I signed documents that in hindsight, I never should have. They have you sign a document that basically gives them complete rights to withhold your deposit. They also have you sign a document that makes you liable for the unit (meaning you need insurance as soon as you walk out of the dealer and even before taking ownership) and "agree to store it at their location until delivery". This is prior to financing or any additional paperwork being done. I've bought RVs from other local dealers and NEVER had an experience like this. I am now out $2,000 because General RV couldn't deliver the RV, initially offered me my deposit back but then back out of it. Here's how it unfolded for me. Consider yourself warned. General RV sold a unit and agree to a delivery date of October 9, 2024 with outstanding recalls which initially was communicated would "stop sale". The recall which was announced by Winnebago and covered in the national news on August 16, 2024. A total of 46 days passed from the time the recall was announced and the date of our agreement on October 2, 2024. Following our agreement, General RV had not contacted me until October 7, 2024 to inform me of the "national stop sale recall that just came across Mike's desk". This was another delay of several days. A series of conversations were had between 12pm and 2pm on October 7th. 12:11pm - Mike left a VM which I can provide, stating there was a problem with delivery due to a national stop sale recall he just found out about. 12:13pm - I returned Mike's call, completely understanding of the situation. However, Mike did emphasize he didn't know when Winnebago would have a fix and when delivery could happen. I specifically asked, if given this news I could cancel the deal and receive my deposit back. He responded with absolutely, we wouldn't hold you to a sale given the circumstances. I said I would speak with my wife and call him back . 12:24pm - I called and tried to reach Mike and he wasn't available. Left message. 1:29pm - After not getting a call back I tried Mike again. This time reaching him. I informed him of the decision to cancel the sale and he was understanding. After though, I told him in transparency I knew the recall was not new and that other dealers were already fixing theirs. He was unaware of this. The call ended with Mike confirming with me he would contact his team to initiate the refund of our deposit. 1:53pm - Mike calls me saying he has great news, that he did get in touch with Winnebago and they magically have a fix now that can happen in two days time allowing for delivery on Wednesday. I reminded him of our last conversation and he said they were still holding me to the sale. He quickly forgot about the conversation we had and how the 1:29pm call had ended. While the timeline above is very condensed it by no means justifies how General RV is handling the situation. Not to mention the lack of trust that was created. In short, an agreement of sale was made with a more than one month old recall that should have been flagged and accounted avoiding the situation that happened yesterday. My family had made significant changes to our plans after the 1:29pm call, in the short amount of time we will now incur additional costs as a result. All of this could have been avoided if General RV made a better effort. 10/23/2024 They could certainly refund it. However, they are choosing not to because it's the type of business they are. Search Facebook and Reddit. I didn't do my homework and it cost me. I did not simply back out of the sale. It's a lot more complex per the information above. If my lost deposit helps other consumers take another look at what they are signing then I am okay with that. Best of luck General RV. read more

all I can say at the moment is if you are a customer hoping to buy a camper and go camping any time soon, that ain't happening. I would suggest buying your camper a year ahead of a planned camping trip to ensure the likelihood of having one to take along with you. read more

When we were buying the service was ok. After purchasing this place has been a nightmare. Our first year camping in our new 50,000 RV will be mared in memory of broken parts, inability to use the rig as a full TT, and Genera RVs lies/failures to follow up. I feel like their New Renovation and inventory of RVs were more important than us as a customer. I would not step back into this place again except to make a complaint or to bring a law suit. I haven't had the camper and all its amenities as signed for in the purchase agreement. They messed that up too and we had to resign it again. If It wasn't for the great people at and camping family of Alliance I would try to get out from under this and not camp anymore because General RV has made camping in 2024 traumatic in memory and wallet. read more

Looking back now I would not purchase toilet paper in a pandemic from this company. I was stunned they had the 2 stars they have. They must have paid someone to put up a good review! Yelp forced me to give them one star to make this review! I refuse to speak with people who have less of a mental compacity than my 12-year-old. I attempted to contact corporate and another location with no response to my issue. I did speak with someone at a location in another state and she gave me some information, but it was not accurate. I was told to leave a message at a certain phone number, and someone would reach out but when I attempted to call the number I was given, it was not even a number in service. I am not sure if this is the reputation for every General RV, but this one needs to be shut down. I really advise you to do business elsewhere because what is going to happen when you have an issue or need help and there is nobody to answer your questions? Poor management causes the staff to have poor attitudes and poor work ethic. They are very unprofessional and treat their employees terrible and customers even worse. GENERAL RV does not do anything but PATCHWORK. Send your RV or camper in to be fixed and they love to cover up and hide things and lie about it. I really hope someone contacts me soon before I go to the BBB and some other places and file complaints! read more

If I could rate zero stars I would. I originally bought my rig from stoltzfus. Had wonderful service, I walked in they knew me by my rig sitting in the lot. Fast forward to general taking over - no overnight drop off, you now have to lose a day of work to sit in their waiting room. They have no clue who you are and don't care who you are. They don't stand behind their work, only for 90 days. They don't tell you to return to have rig checked every 90 days. Their paperwork in the system does not match the customers paperwork. Quite frankly, I think they added the comment after I complained about the shoddy work they did on my roof and caused $20,000 in damage to my rig. Assist service manager is our policy is 90 days. When I questioned why it wasn't on my paperwork for customer recommendations to bring the rig back, was told it's the manufacturer recommendation. Guess what-I don't work for the manufacturer-General as the middle man for the customer should advise the customer to return in 90 days. Also the notes placed in the electronic file should be reflected on the customers notes. Talk about covering your ass when you screw up. Thank god I had copies of ALL my work orders on the rig. They tread a very thin legality line. When I talked to sales about the rig they were only interested in putting me into another rig. NO THANK YOU!! Buyer beware-general isn't stoltzfus and it's a shame the area lost an excellent RV dealer when stoltzfus got hood winked into selling by general. Now I'm out $61,800 on a lost consignment contract, the roof clean and reseal cost, and the $20,000 in damage to the rig all because general did shoddy work on the rig. read more

after reading reviews I was concerned but thought would give a chance. learned quickly that their 1.9 rating is even too high. their only interest is the money they can make. they offered me half what others offered on my trade, wanted twice the amount down. then when I questioned them about this salesman refused to text me anymore, said we could talk on phone. guessing song and dance is easier on phone. my advice RUN. I even tried another one of their locations. no salesman was available and they took my info and said someone would call me, over two weeks and still no call. read more

I was going to get a new 24ft here but they negotiated in bad faith and had the unit marked up 60 percent higher than everyone. And when caught they got hostile and kept My deposit. They swore at me and threatened me and made no attempt to fix the situation. I gave 3k down deposit. Minimum was $500. They're refusing to give the $2500 difference back which is theft. Sales agent Mike Cucci lied and said it was refundable if something came up. I was never even allowed to speak to a manager. Instead I was handed off to a short tempered kid from High school named Eric. He told Me to F off and that I will never get a penny. That's very nice to steal from someone and deal In bad faith. I will be reporting to the state sales licensing board for review, BBB, and will see everyone named in small claims court. I was very polite in trying to rectify this, but they are in illegal possession of my funds and have made no attempt to fix. Return my extra money above your deposit that you require and I will be very happy otherwise I will be suing for damages in this matter. Please everyone think before dealing with this place. read more

My husband and I purchased a 5th wheel from General RV in Elizabethtown, PA. Upon taking possession of the trailer, (while pulling out of the dealership) we noticed the trailer brakes weren't working. Immediately the service department came out to begin troubleshooting. To the point, we had between 6 and 8 personnel working the issue, from management to the service guy (thanks Justin! you rock!) After General RV and the manufacturer spoke, they settled on a solution. Unfortunately, we had to leave the trailer there for another day so they could complete the work. General RV not only paid for our dinner that night, but also for the hotel cost, and it was totally a manufacture issue, not a General RV issue. I highly recommend them. Thanks to Brett, Michael, Donnie, Mark, Justin and anyone who's named I may have left out. You guys are awesome! read more

by far the word RV market I have ever been to. The workers were vary rude and know nothing about RVs they were vary disrespectful and did not let me ask questions. when I said I will not be buying from them because of their service they stated cursing at me and blocked my path Justin you are the word person I have never met and your aditude is horrendous. if I could give negative stars I would. DO NOT UNDER ANY circumstances buy from them read more

if I could give negative stars I would. Be careful buying from them we are learning the hard way. so much wrong with a brand new camper and we were told they would put it through warranty and we would be fine. Now we are told warranty isn't covering most of the items and we are responsible. who treats customers this way??? they lied to us from day one and now we are stuck with the bill. if you buy from them bring an expert with you on delivery and demand all day to go through everything before leaving the property. 800 miles on a brand new camper and none of the miles were for a camping trip. all the miles are for taking the camper back and forth for issues!!! whatever happened to the customer is always right???? I will never recommend them or buy from them again. read more

-10 stars.......DO NOT BUY FROM THEM OR TAKE IT THERE FOR SERVICE ---- TERRIBLE......their staff doesn't know anything about RV's, their service advisors are paper pushers that are anything from "service-oriented" and they never complete the work fully. We bought a new unit in October 2022 -- I have been back SO many times for them to "document" issues and then "submit for warranty work" and then finally to "get it fixed"......they are so disorganized and literally the management folks hide when customers come in the door and have a complaint. THOR and other brands should be ashamed to even have their name on their brands. And not just me....as I sit around for hours waiting for 10-minutes fixes to be made I talk to the other customers waiting -- everyone has had the same experience since the day they opened. they have now held my RV hostage waiting to get it "in-bay" for the last 14 weeks......Terrible.....just Terrible.....no return calls, no return emails, new services advisors every few weeks....BEWARE !!!!! read more

Very bad about returning phone calls. Out in the middle of nowhere. Nice enough staff in service but ineffective. Sales are typical blood suckers, you're a VIP until you sign on the line. read more

worst place ever stay far far away from general rv. they saw us coming from miles being new to camping was going to be our first camper after this experience boarder line afraid to go anywhere else if camper sales places are as ignorant as them. they tried to sell us a camper that was destroyed in water damage from leaking tub and roof and covered it up so you wouldnt be able to see it with out having a electric to put slide out the rest of the way. the finance guy Eric is the most unprofessional person we have ever dealt with. very shady place will never ever be back. STAY AWAY FROM GENERAL RV!!!!! read more

I took my RV in for a few repairs and there was a lengthy delay in getting a part from one of the Winnebago contractors (not General RV fault). They ended up having my RV for 2 months. When I picked up my RV it had been parked under a tree and was covered with bird droppings. The cabin floor had grease all throughout which took a long time for me to clean. Furthermore, one of the issues (a bad electrical switch in the cabin) was not fixed and I had to leave the RV for another week for this to be repaired. Icing on the cake: someone at General RV broke the parking brake to the point where it needed to be replaced and did not bother to tell me. I found it when I opened the driver door and saw the broken handle. They wanted to have it repaired at a local Ram dealer but I would have had to wait another 3 weeks for the repair. I was assured General RV would pay for the repair if I took it myself to a different Ram service department, so instead I picked up the RV and took it to my local Ram dealership for repair. When I presented General RV with the repair bill ($600) they decided they were going to submit it to the aftermarket seat manufacturer to see if they would pay and declined to pay me until they had an answer. I reached out to the General RV corporate HQ and they paid the bill. Eventually all the issues were resolved, but it was not a good experience and I will not be going back. A very poorly run service department. read more