I have had nothing but a great experience At Genes RV repair. I have a 2005 Itasca Sunova. All four leveling jacks were leaking. I saw from their website that they specialize in repairing them. So I called got an estimate which was a fair price. I also had them repair the dash AC which wasn't cooling. The work was all completed and everything works great. I will say that they are a busy shop and I'm sure they could use some help. So I left the RV at a time when I was not in a rush to get it back. I rather they take their time and do it right than pressure them to get it back to me. Another time they came out to my storage unit and replaced the rear axle seal on site while I was out of town. Good people great work and I found them to be honest. I will have them do all the work on my rig that I can't do myself. I recommend them. read more

First service three weeks ago for a fairly new Lance trailer or the air conditioner wasn't working they have not kept us informed they've been out twice now have not fixed either problem we've had and have not communicated with us do not use this company because they suck read more

Gene's RV is great! We own on older Itasca Suncruiser 2001. Gene's has been our go to for all things RV. AC, generator, alignment, exterior compartment doors, brakes, and engine. Their expert techs do the job and do it right. read more

Gene was very knowledgeable about my basement air in my 2006 Alfa Gold. He also gave me pointers to get the most out of my unit. Would definitely recommend him to anyone. read more

DO NOT TRUST - It could be the end of your life!! April 15, 2025 had an appointment at Gene's RV and A/C Repair in Mesa AZ for an oil change and the tires rotated on my 2019 Forest River Sunseeker Class C. When I picked up the RV, I waited a good 20-30 minutes for them to pull my RV from the back of the disheveled lot of numerous RV's to the front where I could access it. I paid for the service ($300) and was given the invoice with no further instructions or suggestions. I drove back to the RV resort in Mesa and parked the RV until April 25, when I departed and headed back east. Within the first 75 miles or so, I noticed the RV appeared to have a thumping sound on a tire (or more). I purchased a long reach tire gauge from an Auto Zone and checked the tires. I could not figure out what was causing the thumping sound and kept stopping and checking the air pressure in the tires. I eventually got so anxious and stressed from stopping and checking the tires, that I couldn't travel anymore. Found a tire service and had them check the tires. Well, I could have fallen over with what they pointed out! The front right (passenger) tire had lost the hubcap and 4 of the 8 lug nuts and studs had sheared off, causing the wobbling that I was experiencing. I was so close to losing that wheel and being in a major accident, with severe consequences. The tire service center stated that this was caused by the failure of the lug nuts being tightened. I advised them that I had the tires rotated and oil changed in AZ, 10 days before I left. The mechanic advised that someone DID NOT torque the wheel completely. As you can see from the photos, it is obvious that the mechanic, J***, did not finish torquing the wheel. Not only that, but I had the tire center check the torque on the other tires and they stated that they were all off about 30 pounds. WOW! So, as the tire center was working on my RV (waited for parts that were damaged: rotor hub assembly, new bearings and races, studs and lug nuts), I called Gene's RV Repair and spoke with Michelle. Gave her the information on the issue with my wheel and requested to talk to someone about it and what the mechanic, J***, failed to perform. She stated that she would have the service manager contact me. That was on April 28. I have not received any calls back from anyone at Gene's. I called again, twice, on May 1st, 2025, and left 2 messages; again, with no call back or response. I referred to their 30-day labor guarantee that is on the invoice. My recommendation is to NOT TRUST Gene's RV and A/C Repair. Obviously, they have too much going on to return calls and moving numerous RV's around in their lot, to bother doing the RIGHT THING and contacting customers and resolving the issues that they caused. They obviously do not want to take responsibility for their negligence. They are an RV service repair. People who travel in their RV's are not going to be in a position or location, to bring the RV back to them for labor guarantees or warranty work within 30 days. Obviously, with the damage that was done by this negligence, I was not able to drive the RV back to Gene's RV & A/C Repair to have them perform any work. 5/7/25 PM read more

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My Experience with Gene's RV & AC Repair, was OUTSTANDING!! MIKE the service tech came out to my boat diagnosed the problem, took my AC unit to his shop and repaired the system. did an exceptional job in a timely manner. Mike was Extremely knowledgeable and very friendly, cannot recommend them enough!! Very impressed with their service!! HIGHLY RECOMMEND!!!! read more

I will never bring my RV back to Gene's RV repair again. I dropped my trailer of on a Thursday and Mike(Installer & part owner) told me he would be calling me on Friday after he looked at everything to give me an estimate. I did not receive a call from anyone from Gene's for 3 days until the following Monday morning. The job was not completed as promised when I picked up my trailer Monday afternoon, I had to order an adapter part and install it on my own. It gets even worse, when I dropped off my trailer I had my mountain bike on a rack on the back of my travel trailer locked which I made them aware off. During the time that they had my trailer they backed into something causing the handlebars of my mountain bike to make a hole the size of a silver dollar in my trailer and damage the forks of my $4000 mountain bike as well. I did not discover this until I got back to my RV site. I contacted Mike immediately and sent him photos of the damage that night. His response was as follows "If you are expecting us to take responsibility and pay for the repair, there's not much I'm going to be able to do for you. Damage claims need to be addressed at time of pick up." Once again I will never bring my RV to them again and if you are reading this, I suggest you never bring your RV to them either. read more

Ok, final update. I had them come out because one of the MaxAir fans didn't turn on, it was simply a switch on the wall I didn't know controlled that fan- omg- my bad. They were on time, solved the issue, then Gene went thru a few other things on the RV to help me, including washing out the air conditioning unit on top. He went above and beyond, and really cared. I can highly recommend this company - will use them again for sure read more

Gene's RV & A/C Repair - Before I retracted it - Heating & Air Conditioning/HVAC Near Me - Mesa, Arizona

Update: firstly I tried updating this review a while ago, and it kept denying me for some reason. But I now have nothing but good things to say about them. I had them install solar on my camper and lithium batteries and they've done other stuff too and I trust them 100% to work on my trailer. The issue we had before was simply miscommunication and not anything to do with their service. They are one of the only places I trust to work on my travel trailer. read more

It was wonderful to find such knowledgeable mechanics. The whole process was flawless. They answered all my questions and reminded me of appointment. The came to the RV park and had no issues doing the work. Look folks, it doesn't get much easier then this. Give them a try! I waited to get to Mesa based on their previous yelp ratings. I was not disappointed. read more

I will never bring my camper back to Gene's again. I dropped my camper off on a Thursday and was told that they would be calling me on Friday after he looked at everything to give me an estimate. I did not receive a call from anyone from Gene's on Friday. When I called on Monday morning the work still had not been completed. When I finally got my camper back on Tuesday the work was not complete. I had to purchase and install an adapter on my own to get my solar panels to work. This is unprofessional and I will never go back to Gene's. read more

Brad came by to check a problem with our water heater. He arrived promptly at the time agreed. He was very knowledgeable and had it running in no time. We will use Gene's RV again if needed. read more

Perfect work at a reasonable price! Brad showed up right on time and instantly diagnosed a weird and unusual problem with my propane system. He is now Officially a Propane Magician! read more

I am so disappointed to write this review and I have voiced these concerns with the business as well. We had a wonderful first experience with this company as they fixed our RV basement unit AC. Because of this first experience we wanted them to help us with more work. The original AC tech said that he took pictures of our jacks both times he was out here and that he would relay the message onto the jack tech and the booking team. The following events then occurred: 1. We never heard from the booking team - so we followed up. They said they would get with the AC tech to get the pictures and then make sure they had all of the parts to be able to repair our RV without making multiple trips. They then scheduled our on site repair. 2. We received a text message confirming that the tech would be coming out the next day. When I replied to confirm they had all of the parts, they come back to me like they had no idea what I was talking about. They had it scheduled for the tech to just come out and look at the problem. I told them the first tech already looked at the problem, took pictures, and relayed the message onto the team. She said there were no pictures taken....? I asked if they were going to waive the multiple service fees. They said no. 3. The day of the repair - I had a booking person call me and confirm for that night. No one showed up that night. I texted to see what was going on.... nothing. 4. I called in to see what happened 2 days later and they let me know that the tech could not do the repair in the field and so he decided not to come. Huh? I had been told over and over again that they could do my repair in the field and now you just don't show up? They told me they called and left 2 VMs with me which were never received (when all other calls had been prior to this mishap). I have told my concern to this company and they have apologized, but we have waited 4 weeks for this repair and now are left high and dry. The booking operator told me she did not know what could and could not be done in the field. I told her that was an operational system problem on their end. I don't know what kind of advice I can give to someone who wants to to business with this company - maybe talk to the tech that is actually doing your repair before scheduling the appointment to ensure that communication is not lost .... if they let you do that - as the booking team does not have a clue what is going on. read more

The washer/dryer in our RV quit drying so the manufacturer suggested Gene's. We called and found that no appointments were available for almost a week. Business is good, apparently! The appointment time was a 4 hour window, which I understand, but complicates my life! On the day of the appointment I got sick and had to see a doctor during the appointment window, so I called to say we could not be there after 4 PM because I had to go to the doctor. The scheduler said she would tell the technician and we could reschedule. At 5, as I was leaving the doctor's office the tech called to say he'd be at our rig in 5 minutes; clearly the message had not been passed along! After more missed communications, we were able to reschedule the appointment, with another 4 hour window. The tech did show up at the very end of the window, (yep, sat in the rig for 4+ hours waiting) and did a find job getting the dryer vent cleaned out. (Wish I could do it myself, but Splendide apparently didn't consider that important). Now the shocker!! For about 30-45 minutes work the bill was over $200!! To clean lint out of the dryer outlet that is designed so I can't do it myself. It may be awkward, but I will manage to do it myself next time. Gene's did do the job, and did it well. Communication was the first issue and the cost was outrageous! read more

Gene was right on time. Thoughtful, thorough and capable, he's the "MacGyver" of RV repair! I won't hesitate to use his professional services again when needed. read more

Gene's RV & A/C Repair - 2011 Tiffin Phaeton QTH - Heating & Air Conditioning/HVAC Near Me - Mesa, Arizona

Cannot say enough good about this man and his business! We needed help getting our RV road worthy and missed a couple of important issues. First, I spoke to Destinee who quickly got me scheduled for a visit and poof, our back up camera worked. Fast forward to yesterday, I picked up the RV after having GPS installed. Unbeknownst to me, the information I needed to activate the GPS was on the back of the NOW INSTALLED unit! The only way to retrieve the numbers was to pull the GPS!!!! Sigh, so I call, feeling stupid and lighter in cash.....OK, Destinee, blah, blah, blah.......POOF AGAIN!!!!! Destinee texted the numbers I needed because that wonderful man, Gene, had taken a picture before he installed it! Talk about guardian angels! Suffice to say, we are customers for life!!!! Lynnell and Sid read more

My AC unit went out in the middle of summer, I called and they were able to get out to me within 2 hours of my call and got everything fixed for me quickly. Would definitely recommend to folks and would call again if I need any repairs. read more

Our furnace kept acting out and popping. Had another service out twice. Genes service came and traced the problem and fixed it! Very happy with all the workers at this facility read more

I have found the different "departments" in this small business rarely communicate with one another! For prompt, reasonably priced service I suggest another company. read more

I have a tiffin allegro Bus 43 feet. Had a honey do list of issues with AC T-Stats, water pump, toilet leak, water filters replaced, shade motor replacement and some other little things. They clearly struggle to manage their business with scheduling alone then the workmanship is a disaster. They created leaks and flooded my coach by not properly installing a fitting on a water filter. Drained the water system and thru the leaks burned up my water pump. Wired the new shade motor and didn't program to operate with the control panel, left the controller hanging out of the valance. When I called to explain the concerns they blamed me for the issues. They have zero ethics and zero entegrity. Once I finally got back in, they recounted the shade motor controller and belittled me about their inability to properly install the water filters. 3 days ago I pull the coach put of storage to go on a trip. Took to cummins for oil change and repair the oil leak cause by Gene's RV incompetence, I also found the same window shade laying on the dinette, while in storage the shade that they replaced the controller and motor had fallen out while sitting in a garage. I called them yo get back in and fix their issue "I'll call you back" says the lady at the front desk. No return call for 2 days. Finally get a call from Gene "the owner" it's clear why the entire team is incompetent. He didn't know why he was calling me, said he was told to call me. When I explained the shade they just replaced had fallen out his response was well theists been a long time. I said yes about 20 miles ago. "While I don't make the schedule " he says, I said I'll be in the driveway at 7 AM to get the shade installed tomorrow, will take 5 minutes for a RV repair person. He says "well I can't help you" you put in in and it fell out what do you mean you can't help? His response "I'm busy" My credit card will handle the issues from here. There is zero chance I'll pay for incompetence and zero ownership on their gross failures. The place is in disarray and zero ownership. I wouldn't trust them to work on my grandkids red wagon. read more

You family owned and operated and it feels that way. They really care / do great work and charge a fair clearly explained price. No gimmicks - the way things should be. We are new to Phoenix and will not look further for all our RV needs. Save yourself the searching and call Gene's RV and A/C Repair! read more

I took my Class A RV into Gene's RV for Solar, AC service as well as a new awning install. I found that the work quality was excellent and done for a fair price. I made an appointment and everything was done in a reasonable amount of time. I highly recommend their RV service. The crew was great in keeping me informed of their progress and Mike their tech is very knowledgeable and does clean quality work. In AZ they are my go to service center. read more

Unfortunately, my experience with Gene's RV was not a pleasant one. They did not properly repair my RV and did not communicate well at all. If you are looking for basic AC repair and simple maintenance, they are probably fine, but beyond that, I do not recommend. Here's the details. I dropped off my RV because the ABS Light was on, the Service Engine Soon light was on and my converter wasn't working. I also needed the slide lubricated so that it would slide in and out without stalling. They started work on my RV two days after I dropped it off. That was nice to see. They did a good job fixing the converter and lubricating the slide. No complaints. Mike said he did not have the equipment to read the ABS Code. He was trying to get one, but wasn't able to. We decided that it was not something I needed worked on at this point. It was an intermittent problem and I could deal with it later. No complaints, but it would have been nice if they had the proper tools. OK, minor complaint. They found a valve had gone bad and replaced it to fix the Service Engine Soon problem. They tested it and called me to come get the RV. Price was fair for the work done. At that point, I was happy with their work. But... The Service Engine Soon light came on about 1/2 mile after leaving their shop. I turned around and drove back to the shop to see what the problem was. At that point, the service I received was very different. It was like they had my money and just wanted me to go away. After asking several times that they check the code again to see if it was the same thing, they finally did. It was the same code as before. They said I could leave it and they would look at it the following week or I could drive it home. The one mechanic said that the light didn't matter anyway, the RV drove the same and it was just an emission problem. I asked that they look into it. I lost a tire a few months ago and thought it might have damaged the fuel line. They said they would look at it and let me know. From that point forward, I received no communication. They never looked at my RV. Again, it was like they didn't want to be bothered. After two weeks, I gave up and picked up my RV. I was offered no apology and the explanation I was given was that they couldn't get a hold of the equipment to read the ABS Code. Which wasn't what I had returned the RV for. In summary, I think that they are probably fine for AC Repair and basic problems. But unfortunately, for me, I came away knowing that I would not be using their service's again. read more

We own a very nice Monaco Motorcoach. We used Genes RV this past summer 2022. Gene came out after the summer storm in Mesa and did a patch jobs on our roof air. I told him it was not working and needed replacing. He claimed he could fix it spent several hundred also paying to recharge the dash air. It never worked nor did the the roof air. We got our RV in after months of waiting in their shop and spent thousands of dollars having both AC worked on Mike ended up replacing the roof air and said he "fixed" and recharged the dash air "second repair" we left and as soon as we drove out found the dash air was not working despite paying heavy for their "second" repair to the dash air. Mike came out a few days later Mobile to do a "third" repair and found he had forgotten something on the "second repair" in the shop. Told me not to worry about the $170 service call he would speak to his dad Gene about it. Fast forward to 7 months later I stopped in to Genes RV having a battery issue with some brand new batteries and needed a mobile service. Tammy booked Gene for the next day told me Mike was away on holidays until next week. The next morning Tammy calls me back and tells me she found an old invoice for $170 "the second mobile service Mike told me not to worry about" and that I needed to pay that before Gene would come and work on my battery issue. I told her what Mike told me and said it seems very strange. I don't understand why no one called me for seven months and all of a sudden you have this bill you want to collect. I said I'm happy to discuss it with Mike when he gets back next week but I need my motorhome fixed. I will pay for the battery service. She called me back and told me that her and her office manager had made a decision that they would not work on my motorhome until I first paid $170 which I didn't owe them and that I couldn't talk to Mike until after he got back. I said this felt a little bit like extortion, and I was not going to proceed. Take from it as you want. I certainly won't ever use them again. read more

My AC unit was not working well last summer. Our bedroom was 4-5 degrees hotter than the rest of the house. They came out to investigate, the AC was ok, but the duct system was not installed correctly when built. So in the fall last year, I had them replace the AC unit (because it was the original and would not support the new freon requirements) and they redid the duct work. I would have reviewed this sooner, but have not used the AC until this week. Have had it on now for a week and the bedroom is the same temperature as the thermostat is set. It works so much better. I am so glad that I called them. They were very professional and the job was done well. Thanks Gene and family!! read more

This is only on Customer service and the front office staff. We unfortunately never got the chance to use their repair service due to them. I had called for a at home service call for my 5th wheel due to a backed up toilet. When I called I explained the situation to the staff and what the problem was. They asked if the black tank was empty which it was and scheduled the service repair person to come to my home between 8-12 two days later. At 9:15 the day of the repair I get a call from the service guy explaining we would have to bring the 5th wheel to their shop if it was not hooked up to the sewer line. I explained to him I had not been told that and if it was an issue I would have had my husband take it to our friends home and hook it up to their sewer line and have it ready to be serviced. But due the front office staff not explaining this to me I did not have the ability to move it since my husband is now out of town. He did say I could take it into their shop (which is 20 miles away) and they could service it there. I explained I had no way to take it there. If their front office staff would have been more informative I would have had the trailer ready so it could have been serviced. I also never got an apology for their error read more

My rv air conditioner quit working on a trip two weeks ago. Called and left messages two different days that week. No call back.

Don't call Gene if you want it done right. Our RV Furnace quit working. Gene personally showed up to look at it. He was very nice and professional. Within a reasonable amount of time he discovered the issue. It was wiring that was not routed properly from the factory and had burned the temperature sensor wires because they were against the flu pipe. Gene moved the wires out of the way & tested the furnace it worked. I suggested to him he put a tie wrap on the wires for good measure. He ignored that and said I have moved lots of wires it is ok. All the time talking about being a man of God and citing scripture. A week later the same problem happened again with the furnace. I called him and he came back out and upon arrival told me he was charging me all over again even though it was the exact same issue and he acknowledged that I had suggested the tie wrap and even said if he had done that this wouldn't have happened. If that isn't an admission of guilt and poor workmanship I don't know what is. Then he told me again he was charging me all over again for his work because he doesn't work for free. After trying to reason with him, that this time it was indeed his fault and that I should not have to pay for his mistake, he just packed up and left. So this so called man of God is nothing but another shyster that does not stand behind his work. read more

We love Mike, the chief technician and Mike's mom who works in the back of the shop is always very nice and helpful. Watch out for the front desk person, Mary, though. She is going to answer my every question with a "no" right off the bat. If you ask around (I.e., Mike or his mom) you will probably get a more favorable (and pleasant) response and experience. We not only recommend Gene's shop, we also store our rig with them. Which makes Mary's attitude that much more distasteful. Long story, short - their work is great, their technicians are excellent....their front desk customer service is awful, so just know that going in. read more

This place had the better reviews so we chose them to inspect and make minor repairs to our fifth-wheel RV before our next adventure. The front desk ladies were very pleasant and helpful. The work was performed as promised and priced as promised. They will from now on be our RV Service Center in the East Valley AZ area. read more

Called on Tuesday to have my 15 year old roof air conditioner replaced on my fifth wheel trailer. They had it in stock and scheduled Brad to come out the next morning. Brad quickly got the new air conditioner on the roof, got the old one down, installed the new one and we were up and running within 90 minutes. Brad is one of the hardest workers I've ever met. He, like his father Gene, will tell you what is needed or not needed about extras such as add-ons or extended warranties. These guys are real professionals. read more

They did a great job on roof resealing, replacing damaged connector cable, redo brake wirings and inspection reports. Their repairs cost me less than other big names' RV shops. Be prepared to wait up to 2 months before RV is ready to be picked up especially with a family business but good savings on repairs costs. You need to call them occasionally for follow up on repairs otherwise stay in dark till it is ready to be picked up. I will bring my RV trailer back for other repairs in near future when I do not plan camping for a few months. read more

We took our 2006 Fleetwood Pace Arrow to have an inspection and to fix a few things that needed to be addressed. They are very professional from the front desk all the way to the parts dept and the technicians. Great place to have your Rv worked on read more

Gene RV and AC repair is one of the more integrity driven air conditioning repair services I have ever experienced. My mother-in-law air-conditioning went out and she had called two separate repair people from the phone book to come out and they charge her over $300 and still didn't fix the problem. When she tried to call these two repairmen back they never returned her phone call. I called Gene's RV and a C repair they respond quickly in a ride to the house at the exact scheduled time. They quickly diagnose the problem and had it repaired. Gene actually called the warranty service and had everything taken care with Very little paperwork on our side. I would highly recommend genes RV in AC repair. They are very honest and a company that stands behind their work. They are very honest and a company that stands behind their work. read more

I took my 30 year-old travel trailer here when I first bought it and they were so ready to overcharge me for repairs that I later learned it did not need that I got out of there as quickly as I could. I'm grateful I listened to my intuition and went elsewhere. I would not recommend them to anyone. read more

Family owned business. Their mobile repair business is fantastic, we were needing to leave the following morning, Gene's sons stuck with it, repairing our slide, working till about 19:00....excellent job at a reasonable price. The also except extended service insurance. read more

Gene's RV & AC Repair replaced my home AC unit. They were less expensive than the other quotes I got, installed the day after I gave them the OK, cleaned up after themselves, and there were no 'hidden charges' when they gave me the final invoice and they didn't try to upsell me on gadgets I didn't need. They handled the warranty registration for me and it was a hassle free experience. read more

Gene's RV was a total disappointment to me. I was referred by a friend that said they did a good job for them, but that was not the case for me. I took my coach in for some fairly extensive body work and was told the job would take approx One month. After six weeks of no updates I contacted them, only to be told that they were waiting on parts. This should not have happened as they had plenty of time prior to me taking the coach in, for them to order parts. I was told about another week. Another week went by and no updates, I called again and informed them that I needed the coach back by March 1st. After getting the coach home I began to clean it, only to find runs in the paint, over spray on other parts of the body, paint splatters that they tried to wipe off but all it did was make matters worse. The overall paint job was horrible, orange peel, not buffed out and finally, parts of the inside of one of the bay doors were not put back together. If you want quality body and paint work done, find someone else, or you will be as disappointed as I am. John L read more

Our fridge stopped working in our brand new trailer while camped in Mesa. After calling many RV repair companies, we are able to book Gene to come to our campsite to do the repair. Very friendly lady took our call and set up the appointment for the next day and provided a 4 hour window. Gene called the next morning to confirm and arrived early. He diagnosed the problem in 10 min and made a temporary repair while the required part was on order. A few days later Gene called and returned with the part to compete the work. Very friendly, knowledgeable person who completed the work as promised. read more