0 stars if I could. Came fore a crown replacement. Seemed simple enough. They told me to come back and after sitting in the lobby for 30 mins the staff tells me that the crown was not there. Next week when I come back the dentist cements the crown and when I go home the contact is not tight enough. Come to find out a month later I get an additional bill for the remaining balance after I already paid for half of the crown. I DO NOT UNDERSTAND how they can give you the estimate on the procedure and crown then after tell you they realized insurance would not cover as much as they said and that I would need to take it up with my insurance. Didn't you get the amount I would pay from them initially?! Ridiculous! read more

The office staff here is very frustrating. Management is constantly changing so every time I go in to see my ortho, there is someone new. Prior to getting my ortho services a deep cleaning is required. Since I've had issues with this office in the past, I made sure to get a pre determination of benefits to ensure that the only thing I was going to pay was my out of pocket. But of course I ended up getting a bill of $300 + for a service that was considered "non covered". What's ridiculous to me is I specifically asked for my benefits to be verified and was guaranteed that the only thing I will pay is my out of pocket. With the staff constantly changing, so does the story. One representative tells me not to worry about it, the next representative tells me I'll be sent to collections. The person who verified my benefits is no longer there and now they refuse to honor what they guaranteed. It's a very frustrating situation that you really should not have to go through. The only reason I stayed here was for my ortho who was good at what he does. But he's gone now too and I can't wait to finish my treatment so I never have to step foot here again! Don't waste your time, energy and most especially your money here! read more

My first experience and my last! I called for service and left a message after hours and never received a call, once they opened (approximately an hour after they opening) I called and explained l I had left a message and needed to be seen on an emergency as I shattered a molar. My appointment was made and I was told to complete the paperwork being sent. I checked email and text for over an hour and nothing arrived so I went to their website and printed a copy of the new patient forms and completed them I arrived 20 minutes early and was greeted by the person who I spoke with earlier. When I handed him the paperwork, he made ad huge issue and made sure the other 2 girls in the front area know I had completed the wrong paperwork. I told him you never sent the paperwork so I went on your website, he then gave me a big sigh and an eye roll and told me that the paper work on line was old and they had a new system. I then offered to complete the new paperwork and he told m o no he would do it manually and acted like it was a HUGE inconvenience and chore, which in my opinion could have been avoided if they provided the proper and necessary documents. My appointment was at 3:00 pm I arrive at 2:40 I was called back to begin and get x rays at 3:40 AN HOUR AFTER ARRIVAL! I sat for 25 minutes before the x-rays were taken and then an addition 30 after. The Dentist looked at my teeth and x-rays for less than 5 minutes and said to wait for paperwork for consultations for future work and appointments. I sat for another 35-40 minutes and no one ever came or even checked on me so I got up and went to the front desk and said what is my co pay. I was told no co pay and then with a smile the man at the front desk said let's get you set up for a cleaning because the is the most important. I was aghast I came in on an EMERGENCY and already told them I am in pain. I said NO, how about we concentrate on the extreme tooth pain I'm still experiencing and came in for. I was then told I would need a consult but the endodontist would not be back at their facility for a month so I would need to travel to Laguna woods for a consult. Since I had no other choice, I took the appointment for 6 DAYS LATER! I travel to Laguna Woods during morning traffic can having to take a half day of work off (90 minutes to arrive) and walk in and was told by the girl at the desk, oh we cancelled your appointment on Monday and left you a message. No, she did NOT, I have no missed calls and no messages from Gentle Dental must be with the paperwork they were sending right over! This woman has the nerve to fight with me and act like I took the morning off and drive down to the office for fun. I called the Brea office and left a message and have yet to be called back! DO NOT USE THIS DENTAL OFFICE, THEY DO NOT CARE ABOUT PEOPLE IN PAIN. THIS HAS BEEN AN PAINFUL WASTE OF 6 DAYS! I CAN BARLEY EAT, I HAVE THROBBING PAIN IN MY TOOTH AND THEY ARE UNRESPONSIVE AND IRRESPOSIBLE!! read more

Highly recommend to bring your kids! The staff is amazing. So friendly and patient. Thank you for making my daughters experience a great one! read more

I went in to see the orthodontist in March 2023. She informed me that my TMJ (joint issue w my jaw) was getting worse & need to consider getting treatment now. She also specified my wisdom teeth need to be extracted but the office doesn't handle those procedures at all. She emphasized it needed to be done by the provider who'll overlook my TMJ treatment. She gave me an almost blank referral with my name misspelled that read "please treat for TMJ pain as needed." That's it. Nothing else on the form was filled out, not even their office info. She told me these procedures fall under medical & gave me a list of 2 universities that specialize in ortho. I said my medical is Kaiser & they're private to which she said they'll take care of it there. After being pushed back & forth between lines at BOTH universities, I gave up & called Kaiser. I gave my PCP the referral & reiterated the part of wisdom tooth extractions. My PCP looked puzzled & proceeded to ask what my orthodontist is smoking!! She said extraction is dental of course. I called the office nonchalantly to schedule an extraction which they did. I confronted them about the misinformation causing me to go almost a yr w/o the procedure. He basically had this "it's not my fault" attitude & that he has no control over the orthodontist lack of knowledge. Not even an apology or a resolution. Ridiculous. read more

AWFUL! We have been owed a credit on Ortho treatment for 1.5 yrs and every single time I call I am told we are still looking into it. They change staff so often they never honor what the previous office staff promised they would do. They never answer the phone and always try to up sell. I will not be going here again read more

Without question the WORST experience of my life. Had a tooth SO DAMAGED by a dentist there it had to be extracted. Was billed for MULTIPLE things that they never did. Fillings never done, deep cleanings never done, in office whitening ($450) never done, $450 periodontal trays, never delivered......and on and on. When I expressed my disappointment the "office manager" Jaime, (a man, Jaime is pronounced "Hi-May") said, "Well, I guess you should have looked at the treatment plan closer before signing....that's on you". When I told Jaime that the fillings weren't done, and the whitening wasn't done, and the trays weren't delivered, he said, "It's your word against ours, PROVE IT!!" When I pointed out that the damage to my tooth was dentist error, Jaime said she was fired and I couldn't prove it. When I went all the way to their corporate complaint office, I was offered $650 in future dental work if I agreed to sign their letter stating I'd never write or post anything negative. After that they'd put me on hold for 45 minutes or just hang up on me. They are liars, cheaters, incompetents, HORRIBLY inept people. It's a HUGE chain that doesn't care ONE BIT about their patients. They over billed me and my insurance company THOUSANDS of dollars for work THEY NEVER DID......not to mention damaging a HEALTHY tooth that then had to be pulled. I'm now in the process of getting a $4,000 implant from another dentist. I am 66 years old, and have NEVER sued anyone, or been sued.....but, I am in the middle of a dental malpractice lawsuit with GD. Sadly, my attorney told me that he's sued them before, and Gentle Dental simply doesn't care. My attorney said that their attorney will drag this out, and will NEVER settle because he's in it to get as many billable hours as he can from GD's insurance carrier. That's the sad fact. Gentle Dental just turns this over to their insurance carrier, who then pays some hack lawyer to drag this out forever. GD loses nothing, as the insurance company is now on the hook. It's deplorable. Incompetent dentist, rude, incompetent front office staff, non caring corporate staff, that lie, over bill, charge for non existent services, and then REFUSE to even attempt to make it right. In the beginning, all I wanted was for them to perform the services I'd ALREADY paid for, and NOT charge me for the implant I needed due to their dentists error. They basically laughed in my face. So, here I am, almost a year later, getting an implant from another dentist, in the middle of a lawsuit, NEVER getting ONE DOLLAR refunded for work not performed......which is thousands of dollars, and, the cherry on top!?? Gentle Dental, in Brea CA. Is STILL sending me bills for $80.00 and $127.00 with notices that if I don't pay I could "risk my credit being ruined." . If it wasn't such a nightmare, I'd almost think it was funny. All I can advise is, never, EVER, go ANYWHERE NEAR a Gentle Dental office. They are incompetent THIEVES that rip off patients and fraudulently over bill insurance companies. Go ANYWHERE but there. read more

Do not come here. Called the office to set appointment and clarify it's approved by insurance and they confirmed that the procedure is covered. Then the bait and switch happened. They charge $1664 for wisdom tooth pulled without explaining that this is your out of pocket or it's not covered by the insurance when we specifically ask on the phone prior to setting appointment, the appointment setter confirmed the wisdom tooth pulled is fully covered for local anesthetic. read more

Worst staff ever. They will try to scam you by telling you that you need multiple services/procedures. This happened to me and after I declined they tried to intimidate/ bully me into it by getting multiple doctors and staff members into my station (not the first time this has happened in my family). After I declined again the dentist stormed out of the room almost throwing a fit because I refused. I switched dentist right after this incident and guess what.. my teeth were great and not rotting. I also didn't need all the services they tried stacking onto my bill like I was told by this location. Save yourself the stress and don't go here. read more

Gentle dental offices are scams they also take forever just for a basic cleaning last time I was here it took me more than two hours to be able to get a simple cleaning. How come they do not refund us the same way when we sign the paper if we are late to the appointment or no show. If it's them they want to charge you as much as possible never coming here and I do not recommend it either also the dentist there is trying his hardest and is very pushy about their patients buying their electric tooth brush. I was almost scammed by their office in Placentia. If you want prompt service do not ever consider to come here. read more

So happy we gave this office another chance. Our insurance is ending and they fit our family in last minute which I truly appreciate.The NEW hygienist is amazing! I had a bad experience, as many others stated with the old hygienist and was very nervous to go back but so glad I did. She is super gentle, knowledgeable and friendly. The dentist was also very helpful and gentle. Overall, the staff here gets an A+++ read more

I decided to try out Gentle Dental again after not going for a while and I'm so glad I did. There's new staff and a new doctor. Dr. Atalla was very attentive and she took care of my tooth pain that same appointment. She explained all my treatment options and was very patient with me. Highly recommend! read more

Gentle Dental Brea is the best Dentist office around! Clean, professional, safe, and easily accessible location! About a year ago or so I had to switch dentists because of a change in my insurance. I couldn't be happier with my decision. The staff here is fun, personable, and professional! They make being at the dentist office an easy experience! Dr. Nadeen Malak and Berenice are both amazing. This was my second time at this dentist, and both times have been a breeze and a positive visit. Dr. Nadeen knows her stuff, and has a great team in Berenice and the rest of the staff who will answer any of your concerns and make sure you feel right at home! I plan to continue coming here for my clean up routines and any thing else involving teeth! They are the best! 10/10 would recommend Gentle Dentist Brea. read more

This place is going down hill. Customer service and dentist are good. However they are understaffed and dentist only comes in once a week. Worst complaint is the office doesn't pick up the phone or return phone calls when a voicemail is left. read more

Scheduling an appointment was simple (via phone call w/ Veronica). Arrived and was greeted by staff. Veronica assisted me personally, explained paperwork and procedures performed during my visit. Jessica performed my X-Rays, check-up and cleaned my teeth. Jessica was gentle and efficient. If you can select someone to clean teeth ask for Jessica. Dr. Came and explained my options for my follow up procedures. Establishment is clean and follow Covid-19 Safety Precautions (cleaning all gear and equipment). Highly recommended to all! read more

screw this place staff is incredibly unhelpful never letting me make appointments and they always make you wait longer than you should. had the same teeth issues for years now haven't fixed anything. ridiculous so over it read more

Had a great experience with all the staff and the Dr. I haven't been to the dentist in a long time and they were so helpful with all the info I needed and with the X-rays and cleaning. Will be my dentist from now on! read more

I went to get a filling and a cleaning done here. The doctor, assistant, and receptionist were all extremely friendly and accommodating - something I find very rare in most dental offices. I appreciated how the doctor kept me well informed on everything he was doing and the reasons why. It really helped set my mind at ease since I typically hate going to the dentist. This office was wonderful and I highly recommend them!!!! read more

I highly recommend Gentle Dental in Brea. The entire staff was great, friendly and professional. Like most people, I don't exactly look forward to going to the Dentist, but my outlook is beginning to change. Thanks again to everyone here for making me feel comfortable and welcome. read more

I came to gentle dental in brea as a new patient and my visit was excellent. To start off Cassandra and Allie in the front greeted me with so much energy and positivity. They made me feel comfortable at a dental office. Lisa my hygienist explained my cleaning very well and detailed and Dr Malak was very nice and professional and helped me understand my treatment. I will definitely be returning. read more

I have been coming here for years... Apparently the Doctor retired and a new staff is in there. I didn't know this until I was already in the chair. I had a cleaning and examination. This took two hours which is the longest its ever taken... They started off by polishing my teeth which I found odd as usually that is done last. The Doctor came in and looked at my X-rays and then my teeth. The examination lasted about 60 seconds. He didn't even introduce himself. The hygienist then came and started scrapping my teeth... Thats how the visit ended. I started driving home when I realized that I now had a a chunk taken out of two of my molars. I turned around. The lady told me that it was impossible for her to have done that. I asked her to smooth it out and she only made it worse. The doctor came in to look and spun some story about how if you have a cavity, that can happen... I didn't buy it and left in frustration. When I got home I realized that there was a sharp edge on the tooth that was hurting my tongue and making it hard to talk... I scheduled an appointment for 3.18, 2 days later. I got there and was told, "we tried to call you and left a voicemail. We can't see patients because of the Coronavirus." Obviously I was upset because there was no call. I walked out. As I'm about to reach my truck they called me in and said they thought I was someone else. Alright... So I wait around until I get called and the other receptionist tells me that the Doctor will not be able to see me because he can not use the drill they'd need to use to smooth out my tooth by order of the CDA. So all of this for nothing. Now I am stuck in pain for the next month... There is no such order specifying tool usage by the CDA... Only which patients. Even if that were the case, get your business together... Worst dentist ever. read more

Was here in December of last year. Staff seems nice but are grossly incompetent. I was never really seen by the dentist but simply greeted and told I was going to be seen by "someone" soon. As it turns out I was only seen by the hygienist. She took X-rays followed by a simple routine cleaning. My teeth are usually fine, no cavities or other issues, so I wasn't really worried about just being seen by a hygienist and rather get out of there as soon as possible. But this is by far the worst hygienist and worst and most painful cleaning I have ever received. I have a high pain threshold but I was in pure agony. She was literally scraping so hard I thought she would take my teeth out my hand and feet clenched whenever I felt her scraping. She definitely lacked training in how to use her instruments/tools correctly and appeared to have only used the scaler tool to clean. My mouth and gums was in pain and felt swollen for a few days afterwards. I was recently at another dentist office and the cleaning was so smooth at this office as it has been worth any other office besides this one. However they found what looked like a cavity on my molar tooth. I haven't had a cavity in over 20 years. But I did have a cavity fill on that same tooth. I can only imagine the hygienist at this Gentle Dental office messed you my cavity fill with her rough cleaning. Never coming back here again. Should have paid more attention to the other consistently bad reviews on here read more

I have been able to get fast appointments and don't wait very long in the clinic before being seen. The doctor is friendly and knowledgeable. read more

Was looking for a new Dentist near my home in Brea. Found Gentle Dental near the Brea Mall. I'm always hesitant to try a new dental office, however, this was one of the best experience. I was greeted by Ricky (assuming the manager), with positive vibes. Once I was taken to the back for X-rays, Julie was the best, careful with me while she took my X-rays and was a joy to talk to. I was then greeted by Dr. Lehman. He was so professional but so relax, he talked to me just like a regular person and asked me what was my concern and what I wanted to get done. After Dr Lehman finish the exam, he explain everything to me as simple as possible. Nothing major but recommend a few items to improve a few aspect of my smile. Thank God I didn't feel pressure to start something rather I was given options. That's what a dental office suppose to be. Options!!! Thank you Julie, Ricky and Dr Lehman for a great experience. read more

Don't go to this place. They're very manipulative and try to rip you off. Not to mention, most of the staff is horrible and extremely rude. They're very dishonest. They lie about your insurance coverage and try to sell you stuff that you don't need. read more

Going to the dentist gives me a great deal of anxiety but the Doc at Gentle Dental was so nice, gentle and informative, i won't think twice about going back. The enamel on my front teeth was wearing so the Doc fixed them and made them look 100% better!! I also needed a root canal - anxiety level through the roof! Their oral surgeon is amazing!! My root canal was pain free!! I didn't feel a thing!! Best money I've spent! read more

WOW, love this place. TBH I hate going to the dentist or anything related to my mouth. But this place is amazing, their staff is so nice and caring. Especially their Dental Hygienist, Vivian Le. She really knows what she is doing and made sure I was comfortable the whole time when I was in her chair. She could tell I was very nervous about being at the dentist, but she was tentative during the process and talked to me the whole time and explained everything she was doing to help keep me calm. I am coming back here every 4 months for a teeth cleaning from now on! I still hate going to the dentist, but I really enjoy coming to the Dental Hygienist Vivian Le now. :) read more

I would tell anyone who asks not to go to this dental office. The dentist was wonderful, but he just retired. The problem with this place is the office staff. They over charged us and our insurance company. We over payed by mistake and they have not corrected the billing. We have called continuously since July and keep hearing so sorry but they are busy and can never call us back. They always say that they are going to call but NEVER do! We have asked to speak to a manager but that does not do any good. Even when we have come into the office they keep telling us that they are to busy to look into the problem. This is keeping my husband awake at night because he is so frustrated! read more

I have been coming to this office since they were in La Habra. We just recently got a new dentist, Dr Ehtessabian, and he is AMAZING! I hope he never leaves!!! read more

Absolutely the worst. I had to reschedule about 3 times before they actually got me in. When I finally got my appt the 2 guys in the front had no idea who I was. I got off early to make that appt and they had no idea who I was. Said I was under someone else's name. Total waste of time to book with them. BUYER BEWARE. read more

Kudos to the staff and the Dr. who treated me today in my emergency tooth emergency...there was a problem with my insurance, but they treated me with resepect and thus, reduced my aniexty! I totally will trust them with the future of my care, thank again! read more

I had a treatment on December 30, 2020. I was concerned since there was so much turnover. However, my experience was far better than I had anticipated. The new dentist, Kevin Ehtessabian, was great. He took time to explain everything in detail. I was also impressed with the way he encouraged his staff. The staff took great care of me and I would highly recommend GentleDental especially with the dentist and staff they have now. Best experience I ever had at a dentist. read more

The dentist was very gentle for my daughter and she loved him so that's enough for me to switch her dentist to here permanently. The staff was so kind to her and made her feel extremely welcome. Winning over a 4 year old isn't easy, and they totally won her over! Glad we stopped in for an achy tooth, it's always good to know there's an excellent dental office so close to that I can bring my daughters to! read more

I love this dentist office! I am not a fan of the dentist to say the least and I am always nervous going to a new dentist but everyone there made me feel like I was in good hands. They were fast, efficient, and incredibly sweet. I am new to Brea and I am excited that I found a dentist office I can stick with. read more

They have a new dentist. He wears about 7 masks and you can't understand him. Went for 6 month apt. and he looked at old xray and decided a need to replace a crown that wasn't needed at last visit and put a crown where he said that I had a large filling and should be replaced. Also the work that was suggested was not the crowns covered by insurance so they could charge anything. Didn't talk to me directly told assistant what I needed and she wrote it down. Missed doctor leyman. Be going to office for about 4 years all new staff just looking to charge you for things you don't need. read more

Have been very happy with my care at Gentle Dental Brea. Cleanings are thorough and on time. Staff at the office is consistently professional and friendly. Dr. Lehman is truly an expert in his field, and goes the extra mile to make sure your smile and tooth comfort is the best it can be. Appreciate all the care I've received in routine and non-routine matters. Would highly recommend Gentle Dental to my family and friends! read more

Tried this office for the first time around thanksgiving. I didn't know what to expect but I was surprised by an inviting staff and a clean and orderly kept office. The equipment was state of the art which made it comfortable. Dr. Lehman was great and gave me recommendations that i agreed with. I would recommend this office for kids as well, my daughter really likes it here and the staff were great with her. Keep up the great work! read more

My wife and I started going to see Dr. Lehman of Brea Gentle Dental recently. We could not be happier with our experience. The staff is extremely friendly and helpful. Dr. Lehman is very professional and personable. It has been a very relaxed visit each time we have gone. We have found their prices to be very competitive and the level of work has been terrific.as this is a new office, word is just now getting around about this Dentist and his staff. Ricky in the front office could not be more pleasant to work with and Julie, Dr. Lehmans asst is a delight to be around. If you are looking for a great experience from your Dental visit, I urge you to give them a try. You will not be disappointed. read more

I booked an appt for my son to see the orthodontist. We arrived 5 min early and waited 45 minutes, and still no one called us in.I was very frustrated , no one even said sorry for the wait. I am a very busy person,These people dont seem to care if others miss the school or work. read more

This office is great. I saw Dr. Lehman for all my dental care and Vivian the hygienist for all my cleanings for two years before moving to Hawaii. They really made me feel like part of the office family. Highly recommend them to everyone. Aloha :) read more