10/10 recommend great staff great service over all been coming here sense 2014 and nothing has ever change always got my teeth done correctly safely and gently. read more

Gentle Dental in Perris California , staff and dentist I chose was a huge mistake. All they care about is money and adding unnecessary dental care. Yet, not the total care you needed at the time. Dentist said let's pull all your upper teeth! What! Are you serious!!They're perfectly fine but one needing dental care. I suppose that would be more money for them! Plus they didn't put through the necessary care I needed that my insurance would definitely cover. The billing person didn't put through from beginning to end the Care I truly needed for this one issue. Even though my insurance company told me they would cover it. They are the worst in dental care. They don't listen to their patients. Nothing was gone over what they were going to do before they summited to my insurance by the billing person. They added things that I was not aware of. I had to call my insurance and find out what they tried to put through. Yet didn't add the right information for the reason I need dental care . You can't get through to the office, when you finally do, they immediately but you on hold for 20 minutes or more. The girl that answers the phone is extremely dismissive, rude and never follows through on what she promises. She doesn't care about the patients that need immediate answers. She promised to call back and update me, same day, she never followed through, so I called back days later, only for her to dismiss me once again, She told me she was going discuss with the doctor, my concerns and she never did. Most unprofessional Dental office I've ever experienced. So disappointed with Gentle Dental in Perris! The dentist and staff need an huge professional upgrade. Question everything! read more

UPDATE - Went to other dentist and a cavity they filled was done incorrectly and they left decay in my tooth. LEFT DECAY IN MY TOOTH AND FILLED OVER IT read more

Worst dental care experience I've ever had at this office with Dentist Elizabeth McGregor. I came to this office for a routine check-up and only had 3 cavity fillings done. I wasn't in any pain before my visit. Later that night, after the numbing wore off, I felt pain near the fillings. I figured it was normal and would subside but a few days later, it turned into a painful canker sore or abscess, making it hard to eat. I tried treating it by rinsing with warm salt water on my own. The next day, I woke up with throat swelling, pain when swallowing, and nerve pain down my neck. After a week of worsening pain, I finally called the dentist office for a follow up. The receptionist explained that the fillings might be uneven and the dentist would just need to file it down, which apparently is common. My appointment was at 10am and I sat in the chair til almost 10:40am. When the dentist finally arrived, she quickly checked my mouth, and said she didn't see anything. She insisted that the pain was normal since I had an extraction last week (which I didn't know about) and basically said I should just floss more. I kept explaining my different symptoms, the pain as well as coughing up bloody rubber-like mucous that morning, but she still dismissed me in 3 minutes. I went back to the front desk and asked for a printout of the work done and the name of the dentist. THERE WAS NO EXTRACTION on the list, only fillings. Lily, who i believe does billing, confirmed that there was no record of any extraction. After some back and forth, the dentist (Elizabeth) insisted that there was in fact an extraction and had it added to my insurance bill even though there were no images for the extraction. The dentist didn't even once mention the possibility of the fillings being uneven, and even though Lily typed it in my patient notes for my appointment, the dentist claimed to know nothing about that. I left and went straight to an urgent care where they confirmed that I did in fact have an infection and swelling, and prescribed me antibiotics, pain medicine and did a throat swab for testing. Needless to say I won't be getting anymore work done at this office, and I really hope something is done about the poor medical care happening here. Also, the entire experience felt very focused on "UPSELLING" read more

Unhelpful and lazy. They tried to move my appointment twice because they weren't doing anything. First time they didn't wanna go into their lunch time so I rescheduled and then they it happened again. Like they want me to miss work three times just cause they don't want to go into their lunch time? Mind you I was there early and on time. Lots of miscommunication and they don't keep you informed. 0/10 DONT recommend. Would give zero stars if I could read more

The amount of dust on the hoses and ground was appalling. I went in for a toothache, which turned out I was in need of a root canal and a crown.I was told to pick up my prescription at my pharmacy, which never happened. I called the after-hours phone number because I was in so much pain. No one returned my call until after the 4th of July. I filed a complaint with my insurance and the health department. read more

Gentle Dental Perris - Dust and dirt everywhere. - Orthodontists Near Me - Perris, California

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Dr. Mcgregor has been our family dentist for almost 20 years now and I wouldn't change her for anyone else! I have followed her to 2 different offices. She's an excellent dentist along with amazing staff! Definitely recommend!! read more

I don't recommend this office! I came in and needed a root canal and crown. After the endodontist did the root canal Dr McGregor ground down my tooth to prep for temporary crown. When I left I was in allot of pain as the numbing wore off it increased. The next day, I called and left message that I needed to come in and have it checked. NO RESPONSE.! Called again after the weekend and again after a couple days. Still no response after leaving 3 voicemails I showed up at the office to be seen before another weekend and was seen during her lunch.(I can guess she was annoyed) when she saw me she explained there was extra cement that needed to be removed, as she flossed my tooth into the gum so hard I cried! I haven't cried in dentist chair since I was a kid. "It's not my intention to cause you pain" was her response. IT FELT INTENTIONAL! I waited until after my crown was placed before writing because I didn't want any more issues. I won't be going back or recommending them either! read more

Gentle Dental off Perris I called today trying to reschedule my appointment and this lady named Lilly answered the phone and off the start she was nice and all but once I mentioned that I will be rescheduling she gave me attitude and started mocking me. Which I find completely out of pocket. I could have been inappropriate towards her or even walked in causing a scene but I'm better than all that so I'm leaving this review to let the others know about this Lilly and to hopefully reach her employer cause this type of attitude is not acceptable. I will be notifying IEHP as well and will be asking to get recommended another facility. Thanks for reading. read more

My mom came in to see Dr. McGregor on 25 January when she has insurance she know that she needed two crowns replaced and a deep cleaning. They gave her some kind of excuse that she needed to pay. The insurance was not gonna cover it she called the insurance and insurance said that they would cover it then Insurance called the office to try to speak to someone And all they do is put them on hold. Don't give them any information very unprofessional I called and I spoke to someone in the office by the name of Dominga she was very nice and polite. It seemed like she knew who I was as soon as I started talk to her and tell her about my mom she put me on hold. I think she probably wanted to get her story straight before she spoke to me and I told her if we couldn't get this straight that I would drive over there and speak to them this dentist takes advantage of older people. My mom is 77 years old and this is terrible that they take advantage of someone very unprofessional I highly recommend for you not to go here they're not to be trusted and I'm sure everyone in the office just works there and does whatever the boss says because that's the way it goes so this dentist is very unprofessional. read more

Gentle Dental Perris - Orthodontists Near Me - Perris, California

I and my family love Dr. McGregor and the whole team at Gentle Dental Perris. We have used their general dentistry, dental hygienist services and orthodontist services. Everyone is exceptionally nice and caring. We have been using this specific dentist for +13 years. Whenever anyone asks me to recommend a dentist I always recommend Gentle Dental Perris. read more

The worst experience for my mother..she went in to get upper dentures only (almost 8k dollars) and nearly four months later she still doesn't have a set she's happy with. She still feels pain after the bone graft (done by Elizabeth McGregor) while wearing the dentures. The first set didn't fit well (front teeth were absurdly large), and after complaining they wanted to charge my mom for it in order to get new set. My mom refused and now the second set is still causing her pain. Dr. McGregor is the only dentist, doesn't have anyone else assisting her which is why she is always running late. We don't recommend this dentist. She lacks empathy and seems to use cheap products. Medicare should not accept this doctor (office). read more

I really appreciate the care and services I receive from my Dentist Elizabeth McGregor and the staff at Gentle Dental in Perris. They provide excellent dental care in a very friendly and professional setting. read more

I went in to this office and was told I needed irrigation and varnish even though that's only done for children or adults with cavities. they are looking to charge for any little thing and make appointments without even checking in with me. they also do not explain the work that allegedly needs to get done. i did not like this service and will be seeking a different office immediately read more

Drop ball on handicap person .Cancel 3 times on her They were asked not to do this on the 2nd time. They do not care . Poor service and not dependable at all. Drop ball on handicap person .Cancel 3 times on her They were asked not to do this on the 2nd time. They do not care . Poor service and not dependable at all. read more

I had a great experience at gentle dental. I was greeted by kind and respectful staff. I did arrive 20 minutes prior to fill out pre-visit paperwork. I was seen at my scheduled time and everything went smoothly. I will definitely return for my future check ups. read more

I have had a life long fear of going to the dentist; however, I am thrilled to say that I no longer feel that way. I am so thankful for Dr. McGregor. She is by far the best dentist I have ever gone to. From my very first visit I felt relaxed and knew I was in good hands. She is special and I would highly recommend anyone to go to her office. Not only her but the staff are friendly and so caring. If you are in need of dental care, look no further than this office. Perris is fortunate to have Dr. McGregor serving our community. Thank you so much for your attentive care Dr. McGregor. read more

Great office and great dental care. Have been going there for years. Love Dr McGregor and the staff. Feels like I'm hanging out with family every time. read more

Amazing care from the staff here at Gentle Dental. They are very experienced and quick if you have an appointment. I did a root canal and crown. The process was easy and no pain at all from my point of view. The care quality from them is amazing! read more

When I moved in the area I was excited that there was a dentist to close to home. Long story short convenience is not always good. Look elsewhere if you want great service and to be treated with respect. They only care about money not the patient. They'll tell you one price and bill you another. I kept getting bills in the mail after I paid in full. I contacted my insurance company and found out I didn't owe anything. I've changed my family over to a new dental group and they're amazing. The management needs to improve. read more

I like my dentist so this is no reflection of her. But, it's quite annoying that I paid for all my services up front.... And then continue to get bills in the mail saying I owe money. Doesn't make sense and this is a huge reason why I'm gonna go else where. So is my entire fairly. read more

The staff was extremely helpful. I was very stressed about an infected tooth that my mom had, she was in extreme pain and needed help immediately. They went the extra mile to help me figure out my mom's insurance coverage, got me in the same day, and were thoughtful and caring when they saw how stressed I was and in the pain my mom was in. read more

I don't recommend this office. Terrible service! I was referred to the endodontist by my primary dental office. My insurance company referred me to gentle dental in perris. They sent them the referral and this was enough for gentle dental at first. Then they canceled my appointment twice. They stated the referral needed tooth number and what type of specialist I was to see, but this wasn't enough and they also wanted a referral from primary dental office! They also kept stating they weren't getting the referral from my insurance company, even though the insurance company had it in their system they sent it 3 times. I was finally able to make an appt and got a text to confirm appt days prior. The day of the appt I was told I couldn't be seen because "you didn't answer your phone to confirm the appt so I took you off the schedule" needless to say I was upset at this point. I had been waiting for a month back and forth with them and meanwhile I was still in so much pain. As soon as i left the office I contacted my insurance company and they called gentle dental and the excuse they gave for why they couldn't see me was because the endodontist on the referral no longer was working for them! So I requested a new office and if you want to avoid a hassle, avoid this office at all costs. Terrible service! The back and forth I had to go through was with receptionist Dominga. read more

They made an appointment today 4/2/22 for my boyfriend at 8am sent him the confirmation text and everything and it was closed! The didn't give a curtesy call or to reschedule. Very unprofessional read more

Hace unos meses fui, al principio todo bien, excelente trato de los dentistas y de la recepcionista muy amable, hasta que apareció una chica (complexión robusta no recuerdo el nombre) supongo que es como la manager del lugar que se metió en todo el procesó de lo que él dentista me decía literalmente ella parecía asumir el puesto del especialista me pareció desagradable me sentí acosada al ella casi casi obligarme a hacerme dicho tratamiento el cual yo le expliqué a mi dentista el cual no podía hacérmelo y el demasiado comprensible, pero esa mujer que supongo es como encargada pésimo servicio, incluso estoy revisando con mi aseguranza los recibos porqué metieron demasiadas cosas que según me hicieron con precios altísimos! read more

Horrible dentist! I took my 5 year old to this dental office and they said she would get a baby root canal and crown, well not only did they did they not complete the root canal, but they didn't put a crown on the tooth, which has caused an abscess, now my daughter has to have the tooth pulled out, but first they have to treat the infection!! I do not recommend this place at all, I would leave negative 10 stars if I could! read more

First of all, I absolutely hate going to the dentist. Now with that being said, I love this place. Staff is so kind, patient and caring. From the receptionist to the dentist, they listen and acknowledge any concerns or fears with kindness. I will always recommend this dental office. read more

Looking for a new dentist is hard, but I have found a great one. The staff and dentist at Gentle Dental were exceptional. I was able to get an appointment right away and didn't have to wait and wait to be seen. They made the process quick and painless. One thing I was happy with was the way they took the X-rays. It was very quick and the instruments they used are pain free. My daughter had to get cavities filled and instead of having to make another appointment they went ahead and fixed her cavities right then even though we just came in for a cleaning and check up! read more

The worst experience will never come back again to this office I defenely dont recomend to use this dentis office counter lady shouldn't be working there so rude and not professional they shoul have more respect to pasient s cant cancel an apoiment ones you are waiting waste time i guibe a secon chance after my girst visit for a circonia crown de most expense an strong crown an i paid for they try to guive me the cheapest crown whitout a notice likeelly I notes it and they said we made a mistake cant trust on the staf dont waste your time and money on this office be carefull read more

Very friendly and always gentle work appreciate the service recommend this dentist location

If there a way to put a negative star. I need it. This place is the worst place to go to. They don't care for you only the money. Useless to help you to clear up issues with the insurance. I have tried many times to see that they clean up my situation and I can't even get the chance to talk to them by phone or walk-in. Like I said they don't care Don't got there or you can regret it later. read more

Best experience I've ever had with a dental office! I had a bad tooth that needed to be pulled. Couldn't sleep for days! Went into this location and they cut right to what needed to be done. I denied for the time being hoping antibiotics would kick in. BAD mistake. Went back in this morning they took me right back and handled it with no pain! I recommend this place to anyone seeking a dentist... trust me you won't be disappointed! FRIENDLY PLACE! I don't trust a lot of people but this place 100%. I will be returning for any future dental work read more

I bought a verneer to fix my lower front bottom tooth . I was not happy with the work end of story it popped of 2 weeks later 1600.00 dollars the dentist didn't listen work was very bad ! read more

Will I choice this office after needed a new dentist. My last experience was horrific time ending with bruises and jaw pain. I was give a partial cleaning, paid my $80 copay and was to return in 2 wks. I was sick and had to cancel my next apt than covid19 hit and I could not make another until today. I returned for my 2nd part cleaning. Now being told I missed that and would now only get a regular cleaning with a possible new copay. I said no! And left the office. I am again looking for a fair and honest dental office!!. Is it possible!!!??? read more

Excellent staff that is friendly, knowledgeable and extremely helpful. I highly recommend this place. I have been going there for the past five years with no issues. read more

Do not give this dentist your business!!! My 83 year old dad had to have a root canal done on the left side of his mouth two weeks ago. They sent him home with antibiotics. 4 days later he started to get a rash on his face and thought maybe he was allergic. They told him to stop taking them. They did not suggest he come in to have it looked at. The next day we had to take him to the emergency room. He had a raging infection in his face. They kept him in the hospital for two days and sent him home with IV antibiotics foe a week with nurses at the house for a week. The cellulitis infection in his face was so bad the doctors had to consult with the infectious diseases specialist to figure out how to treat it. When I called the dentist office to tell them what happened there was no concern for my dad at all. I asked her if they could help with the bill because my parents now have medical bills to worry about, she got extremely rude, said they talked to my dad daily and asked him to come in ( complete lie), and hung up on me. Here is a picture on my dads face. This is after several days of antibiotics. It was MUCH WORSE!!! read more

Gentle Dental Perris - Orthodontists Near Me - Perris, California

Don't ever go there and use your insurance because They will charge you double or triple the price and then after you're done they will continue charging your insurance company for the next three or four months before you realize what's going on read more

MeThinks that Christopher of GENTLE DENTAL in Perris is a fictitious character. When I called the phone number provided, no one seemed to know who this "Christopher" was. It was all a huge mystery. If there really, truly is a Christopher of GENTLE DENTAL, please email me at laurelfromperris@gmail.com. That is the only way I can be sure he is a real person. read more

Our family has gone here for many years (+5) but 3 weeks ago, we took my little brother (12) to get his cavities filled. For the following days my brother had extraordinary pain so much so that we rush him to emergency room. Turns out the teeth he had work done got infected. They give him antibiotics, etc. We go back to gental dental and they examine him. They CONFIRM that it was their fault and they have to redo the procedure. Here you are thinking, 'oh, since they messed up they are going to take responsibility and do it for free. NO. They are charging us 380 out of pocket for a mistake they made. Their decision was firm, so we decided to go somewhere else instead since we're gonna pay the money regardless. Think twice before coming here. read more

The root canal specialist that comes in once a month is great. She's very kind and explains exactly what is going in. As for the staff, I would give them no stars if I could. The men in the back taking your X-rays are ok. The problem are the girls at the front desk. Not sure the name of them but the Mexican looking one with black short hair and always has makeup (not the indian looking one with pimples) has a horrible attitude and does not do well hiding it. They scheduled an appointment for my brother at 9, come the day and my brother goes in, they don't open until 10. Turns out corporate made them start opening at 10 since February. They said they called everyone with an appointment at 9 to reschedule but they happened to miss my brother? The system shows no appointments for him. So they didn't transfer his appointment over when corporate told then to change the hours. VERY messy work. Beth which I believe is the manager was kind and apologized. However, my brother still lost time and money that day. Staff is not so professional either. Will not be going back read more

Gentle Dental Perris - Kind of messy in the back. I'm next to a tank?! Really?! - Orthodontists Near Me - Perris, California