The person up front was very friendly. They give each family member about 10-15 mins some…read more"private" time to say goodbye to your fur baby. We were told it would take 2 weeks (this was during Memorial Day weekend). I got a call and was able to pick up the ashes. Mine was a guinea pig so it came in a small white plastic container. My kid (who is an adult) paid extra for the paw print (like the ones we do to our kids when they are babies). They have urns for sale there, but we ended up buying a box style urn later somewhere else.

My dog passed away last night. I received Pet Haven as a referral from the Vet. This morning I…read morecalled to inquire about burial services for my little boy. Clearly feeling devastated I was beyond words to explain how rude the woman was I spoke to. From the moment she answered the phone, she sounded bothered and clearly she does NOT want to be there. I asked her if she could tell me about the services they provide and she said, WHAT SERVICE? I actually thought I had the wrong number and had to ask where am I calling? She angrily said this is a pet cemetery, what do you need? I asked her about cost and she said $2,000 ANYTHING ELSE??????? I'm so upset, I just hung up. I have never dealt with someone so rude and non companionate is an under statement!

I wish Furrever Friends existed when my other dogs passed…read more Our dog, Franklin, died on Sunday. For over 11 years, he was a very important part of my family and friends. We are devastated. Not many crematoriums are open on Sundays. I called a number in Van Nuys that I found on Yelp, but the man referred me to Furrever Friends. I'm so glad he did. Heather at Furrever Friends was so kind on the phone and in person. She made the entire process very smooth and easy. She discussed everything with me - their strict cremation process, what to expect with the final package, etc. Honestly, I didn't ask; she just told me. I wasn't functioning very well that day. I picked up Franklin today after only a 4-day wait. At the shop, Heather surprised me with Frank's paw and nose prints on wood and paper! What a thoughtful idea! (I'm sure she told me about it on Sunday, but I really wasn't present.) I almost broke down in front of her when I saw his nose. We used to "boop" that thing! Frank himself is resting in a beautiful wooden box. He's coming home now. Heather, thank you so much for the amazing love and care you showed us! I won't forget you.

Back in April, my bsf lost her dog and used Furrever Friends to help her with her services. She put…read moreher dog down at a vet's clinic and FF offered a service to come pick up her dog directly from the clinic and handled everything that she wanted/needed perfectly. Last week on the 23rd right before christmas, my dog of 14 years passed away at home. I remembered my bsf used FF and I reached out to get their info. I contacted them immediately and was assisted by Heather. She was very kind and helpful over the phone, gave me all the info about the various packages they offer. They offer 3 different cremations packages (private, witness, and communal). I chose to go with private bc witness was more than double the price of private. However, don't be nervous about going with private bc they have numerous ways to ensure that you will be obtaining your pet's remains back even if you aren't able to witness the full process. The private package included a simple urn (a box), paw/nose impression, and fur clipping. In their viewing room, they have numerous urns to choose from and upgrade from the package. Although it was so close to the holidays, I was able to pick up my baby girl the day after christmas. They were kind enough to gift us with a bamboo impression of her nose and paw as an ornament as well. The whole service and communication was truly great. I had no doubt in trusting Heather and her family with taking care of my pet. You can feel how much they care about animals and their passion in helping families get closure and having a beautiful send off for their pets. I will definitely recommend Furrever Friends to all pet owners when it's time to say goodbyes to our fur babies.

I had to put my dog, Rockie down a couple of weeks ago. He had been declining for a long time and…read moreeven though we knew it was coming, I didn't prepare much aside from knowing that we wanted to do it at home. When we knew it was time, my wife started to call vets while I tried to sneak in as much extra time with my boy as I could. I can't say Hearts and Halos was the first place that we called, but I can say that I'm so happy that we ended up using their services. Mari was at our house a little over 2 hours after we called. She had a kind and soft presence and was extremely empathetic. She made what is an unavoidably brutal experience just a little bit more manageable. I'm incredibly grateful that this type of service exists. Being able to spend his last moments with him in the place that we were certain he was comfortable and at ease was invaluable.

Hearts and Halos is a veterinarian company that offers home pet euthanasia services. My husband and…read moreI decided to use them to help us put our beloved little girl, Muffin, down last month. We had the pleasure of Dr. Susan Chao come out to our home on Friday, March 20. We had a 9 am appointment (the first one of the day) and she arrived a little before. She had called me about 15 minutes prior to let me know that she would be arriving within 15 minutes. When she arrived, my husband and I greeted her and had her walk to our backyard, as this was the place I had wanted for our little girl because she loved being in the backyard to sunbathe. Dr. Chao was wonderful at guiding us through the process, explaining every step of the way and allowing us to take our time to say goodbye to Muffin. She also allowed us to give Muffin treats during the process (Muffin's last meal was a chicken nugget from Burger King and pureed chicken that Dr. Chao brought, which Muffin really did enjoy eating). Dr. Chao also did cut a piece of Muffin's fur for us to keep and placed it in a small plastic box, which she put in a small mesh bag and gave it to us as a keepsake. Muffin passed away on March 20, 9:31 am. Dr. Chao gave us some time to spend with Muffin right after and just walked towards the side of the house so that we could have privacy. Afterwards, she placed Muffin in a basket and then we walked with her towards the front of the home so that she could take Muffin with her to eventually be cremated. About two weeks later, I contacted Hearts and Halos to ask if Muffin's ashes were ready for us to pick up (please note that the company can also mail your pet's ashes to you, but we just preferred to pick it up in person). I had a hard time getting ahold of them via telephone, so I emailed the company and was able to arrange for a pickup time. I was told via email that someone was supposed to contact us that day that I had emailed them about Muffin's ashes though... This past Thursday, my husband and I went to Gardena to pick up Muffin's ashes (please note that Hearts and Halos office is now in transition to moving to Hungtinton Beach). When we arrived, an employee came out and gave us a small gift bag, that held her ashes, seeds to plant in her memory and also a small brochure regarding aftercare and additional resources for the grieving process. I do like the box that her ashes came in and also I love the small wooden heart with her name engraved on it and a small halo right above her name. The total cost for these services is $840 (you can pay via check, cash or credit card). You can also have additional items, such as an urn (which cost $60) or your pet's paw print, that will cost extra. If you do not wish to have your pet's ashes back, the cost would go down to $675, in which your pet will be part of a communal process to preserve their ashes and then will be scattered in the company's memory garden. Just as a price comparison, when we had to put down our other 2 dogs at the vet (both of our other dogs were of an emergent case and so we would not have been able to plan for their euthanasian earlier and so we would not have been able to utilize these home euthanasia services even if we had known about them at the time), at minimum, it would have cost $455 if we had made an appointment and had this service done during the day. However, both times we had to rush our dogs to the vet were during after hours and without an appointment, so the cost was around $560, which also did include their ashes. So, these home pet euthanasia services can cost an additional $100- $300 more but we felt it was worth the cost. We did not have to rush and deal with the stress and anxiety of the car ride from our home to the vet and also sit in the waiting room while they prep our dog and then say goodbye to them in the vet's office (where both of our dogs really hated going to the vet). The ability to allow Muffin to be in the comfort of her own home and to have foods that she enjoyed during the process was worth it for us. I highly recommend home pet euthanasia at home if you can afford it. I like to think that this was the much better choice for Muffin and hope that she was happy with her chicken treats right before she left us, keeping her in good spirits than to be stressed and anxious if we had chosen to bring her to the veterinarian instead. Thank you Hearts and Halos for helping us during this process.

They are very polite , patient and showed empathy to the family that lost a family pet.read more

Losing a pet is one of the hardest things to go through, and after finding out my cat had passed…read moreaway overnight, I was completely overwhelmed and scrambling to figure out what to do next. I came across this place and they answered my call right away with so much kindness and empathy during such a difficult moment. I truly appreciated how compassionate and understanding they were throughout the entire process. Within just an hour or two, they were able to come pick up my boy, and they kept me updated every step of the way so I never felt left wondering what was happening. They communicated clearly, let me know when everything was ready, and made an incredibly painful experience feel a little less heavy. I also chose a package that included his fur clipping, a paw print, and a beautiful box for his ashes with his photo placed on the front. Receiving those keepsakes meant so much to me and made everything feel a little more personal and comforting during such a heartbreaking time. I'm truly grateful for the care, respect, and compassion they showed both me and my cat. Thank you again for helping me through one of the hardest moments of my life.

Losing my beautiful 10-year-old Cane Corso left me in complete distress, but I am so grateful to…read morehave found David and this wonderful company. From the very beginning, David made an incredibly difficult process easy and handled everything with the utmost sincerity. I truly felt that my fur baby was treated with the deep respect he deserved. When David delivered the ashes, I was blown away by the care put into the presentation--the beautiful engraved box, the paw print, the lock of hair, and the certificate are keepsakes I will treasure forever. Thank you a million times, David and staff, for bringing me peace during such a dark time.

My lovely Carina:Italian greyhound passed on 10/18/25 and it was Saturday…read more I know most of places don't do cremation on weekend and also as much as I love to be with my baby but I don't want to leave her body on blanket for weekend, I called this place. David was very nice and he came on that day and even on the phone, he gave me his condolences first before the business. I'm not sure price is reasonable or not since I don't know others places but I love the service. I got private cremation, paw clay, ashes in the nice box with my baby's name on it. Also it comes with hair clip but I don't want my baby to get a patch before she goes so I refused. I would recommend this business for others if they need one.

Franciny and Gelver were wonderful when my dog Mochi passed. She passed around 11pm at home and I…read morewasn't sure what to do... I found Rainbow Bridge and after a few hours I called them around 3am and Franciny answered right away. She was so compassionate and listened to me and comforted me over the phone. For pricing it is dependent on the weight and size of your dog, my ~20lb dog being $300 for the pickup, cremation, urn and ashes, and drop off with a clay keepsake of your pets paws. Gelver picked up Mochi a few hours later and it was a quick process. He was able to carry her from my house to the van and we had a long conversation before he drove off, and had lots of care and compassion. He brought Mochi's ashes back less than a week later (on Thanksgiving week) in a wooden urn with a clay keepsake of her paws. I ordered an extra clay keepsake for $35 . I really appreciated that they pick up and drop off, and Gelver was very kind and gentle and was such a hard worker. You can tell these two have much love for pets. Both of them emphasized to me that they don't have kids but have dogs all of who are old seniors so they know the love of pets.

I'm so grateful for this company. They were so kind and gentle and sympathetic and sweet every time…read moreI spoke with them. One of their vets came to our house and held a beautiful space for us to help our sweet kitty across the rainbow bridge. A few weeks later we were able to pick up his ashes in a beautiful cremation box. We are so grateful for this company and will definitely refer them to anyone who might need their services.

I'm writing a review, and this is already my fourth cat that Scott handles for me. I know a lot of…read moreplaces out there is all about being professional, timing, service. Scott is also good with these things, but I want to stress sth else I usually deliver my baby instead of having Scott pick it up, there's a peaceful sanctuary at his office. You would place your pet there and say your proper good bye, the process it feels more complete to me at least ... Scott is very patient and he gives a lot of time, he also has a lot cats, so I think he understands perfectly what every owner is going through, that we didn't just lose a pet. We lost a family. Scott gives a very peaceful and warm energy that you feel like you can entrust your pet with him and he would take good care of your pet. I think that's what every pet owner needs because we feel so vulnerable at a moment like this... Btw, He also doesn't take the payment until he is done with the service.

Scott did the final services for my little buddy with tremendous dignity and compassion, and was…read moreclear and communicative about his process from start to finish. The final delivery was really special. These guys are the real deal.

Dr. Kevin was prompt and I was able to get same day afternoon appointment after calling 2 other…read moreclinics on a Saturday morning. He communicated well and was very compassionate and gave us space in every possible way. I am still thinking about putting my 20-year-old cat to sleep but it has been getting better talking to ChatGPT

It has been a year since my beloved cat. my baby boy, Leon, passed away. It was my first time…read morelosing a cat, and everything happened so fast that I barely had time to process what I was thinking or doing for him. With Dr. Kevin's guidance, everything went smoothly, and he truly helped me feel that I made the right choice for Leon, without any guilt. I still remember how empathetic and compassionate he was, and how much that support helped me get through such a painful time. Thank you, Dr. Kevin, for everything you did It has stayed with me, even a year later. 진심으로 감사합니다. 존경을담아. Warmly, Eliya