We received an online quote for our car and it was at the top of Kelly Blue Books offer so we…read moredecided to go with Car Max. So happy we did. The process was super easy and within an hour and a half we signed paperwork and everything was completed. Everyone was so friendly. Highly appreciated the smooth transaction!

They lied about the options that came with the car. When I got it home it did not have massaging…read moreseats, a heated steering wheel, or active park assist. I had already put new wheels and tires on it so I asked for a price adjustment and they said "those options dont change the value of a vehicle". Odd, since two of these were ones they chose to advertise on the landing page for the vehicle. They told me to take it or return it. They were not even nice about it. After I posted my review I was contacted by 'Kevin' from CarMax and he negotiated $1,000 for me on the condition I sign some papers. He said they would be in touch. I got one call saying they were waiting on the check and paperwork and that was a month ago. It was a mistake to come to this CarMax and I would absolutely warn you against it. You'll notice the postive reveiws come from 'Elite' reviewers - hmmm like its coordinated. I really wish I had bought my truck at Corwin Ford Reno which is where I bought the one I traded in.

Great experience at Key Acura of Reno…read more I first came in about a year ago for a recall repair, which was handled quickly and professionally. Came back recently for an oil change and had the same level of service. Scheduling was easy, service took under an hour, and my car was returned beautifully detailed. Ethan was friendly and helpful, and I received a thorough multi-point inspection with clear recommendations and no pressure. Quick, efficient, and honest. I'll be back.

I had a great experience at Acura. I bought my car from a different dealer, there were some recalls…read moreon my vehicle so I took it in. They fix the recalls me with no problem at all. They washed my car for me. Super friendly, very nice service writers. They told me they had a great deal on oil changes and that they will service any vehicle for that. So of course I brought my other car in and they did an oil change with full synthetic oil, which I definitely prefer. It was a great experience. I will definitely bring my cars in for oil changes and whatever is needed.

Steve Montana is the best no pressure salesman! He is informative, polite, kind and an asset to…read moremercedes benz!

1 star is too high for this dealership! These people are a scam. We just attempted to purchase a…read morevehicle that the salesman said was a smoke free vehicle and came all the way from California to find this vehicle was heavily smoked in! They are a scam. Worst part is its been 4 days and I still haven't received the refund of my deposit or the expenses I have incurred to travel here. I would never give them my business. THEY ARE SHADY!!!

It's not often you come across service this outstanding, which is why Misty Winkleman deserves…read morerecognition. Misty is an exceptional service representative and a fantastic point of contact at Bill Pearce BMW. She makes every appointment clear, smooth, and easy, while always being informative, attentive, and incredibly knowledgeable. What I appreciate most is how efficiently she handles everything--she works at a lightning-fast pace without ever sacrificing quality or care. On the rare occasion something needs attention, she handles it with ease and makes the process feel comfortable and stress-free. That level of service goes a long way. As my warranty is coming to an end, I'll likely be in the market for another vehicle soon--and honestly, the ability to continue working with Misty is a huge factor. That's how valuable she is. I would strongly consider purchasing another BMW simply because of the service and consistency she provides. She is truly a top-tier service professional, and Bill Pearce BMW is lucky to have her. Experiences like this are exactly why I'll continue to choose BMW in the future.

I go there for service. Most of the service advisors don't seem to care and often have a rude…read moreattitude because they already have plenty of business. They don't take the time to explain things. Unfortunately, there aren't many alternatives in Reno. BMW doesn't seem to care either. Even so, I still go there, although I don't like doing it. To make matters worse, their prices are ridiculous.

I'm pretty annoyed…read more Walked in, yes no one was available but zero greetings or acknowledgment. So I went to the service department and asked the guy what do I do and how do I check in for my appointment. He was so kind to go in the back and then came up to let me know someone will be with me. I don't remember the guy that helped us but his answer to everything was "it's on the app, well it's in the app, it should be on the app". Look here dude, I have looked on the app and I have attempted, that's why I'm asking you. Anyways, he couldn't figure out why he was unable to deliver the car to us and he made me get out of the app, refresh the app, and even sign onto my account on their computer. In the end, he still said on his side it's showing something needs to be completed on my end on the app. At this point I just gave the guy my phone and told him to have fun. I felt he did not care or at least his cop out answer to everything was essentially "go to the app and don't talk to me". He even asked me if I had found my car yet. No, because I can't access anything nor did I drive around and snooped. It was dark. He ended up needing help from someone above him and the guy just told him to manually deliver the car to me otherwise we'll be there all night because that's all they needed and it's not showing up for some reason I will tell you I was pretty irritated dealing with sheer lack of professionalism. I guess it's not needed when they're not commission based? But at this point it was borderline incompetence because his answer was always go to the app or it's on the app versus "here let me show you on the app". No brand new car pictures, no do you kneed anything else, just nothing. When the other person had me signed his phone to release the car to me, they walked me to the front where the cyber truck was and said here's your car and they walked back in. Honestly one of the worst experiences I've ever had at a car dealership. But hey at least they had refreshments and it was clean.

I had such a wonderful experience with Tesla Service and wanted to take a moment to share how…read moreimpressed I was with the entire process. From start to finish, everything was handled so smoothly and professionally. The team was incredibly helpful, communicative, and made the repair process completely stress-free. They kept me updated throughout the service and made sure everything was taken care of with great attention to detail. I especially want to mention Francis, who is truly one of the nicest gentlemen. He made me feel so welcomed from the moment I arrived and went above and beyond to ensure everything was taken care of. That level of kindness and customer care really stands out. They even provided me with a beautiful Model X as a loaner, which made the experience feel seamless and honestly pretty exciting as well. It's clear the Tesla team really cares about their customers and takes pride in delivering excellent service. I'm incredibly grateful for the kindness and professionalism shown throughout the entire process. Thank you again to Francis and the Tesla service team for going above and beyond!

They purchased my vehicle, are selling it on their lot. The process was 2 star, the people are…read morefine, yet constrained by their financial partner in getting leans paid off for a vehicle I sold them. I always look at their cars over the years and envision buying one when timing is right.

We purchased a 2023 Tesla from Russ on November 11th and traded in our 2021 Subaru Outback. As of…read moretoday--over a month later--our lender still has not received the payoff for the Subaru. This delay is now impacting my credit, and despite calling multiple times and leaving several messages, no one has provided an update or returned my calls. It appears the finance paperwork was completed incorrectly, and unfortunately the issue has not been addressed or corrected by the dealership. This has created a significant hardship for us. I am hoping management will finally respond so the payoff can be sent and this situation resolved immediately. I have worked in an automotive setting for over 30 years and I have never seen this kind of incompetence. Someone needs to call me back so I can get this resolved. I wouldn't recommend Russ to my worst enemy for a vehicle. I can't believe we gave our business to him. Edit - still no response from this business to correct this issue for us. Is there an owner or manager that can contact me? I guess you just care about a sale and not your customers after the sale. What a way to do business.

2/7/26 First time…read morevisiting an Audi dealership.. I was browsing online and found a car that peaked my interest.. Read reviews from various sources and was impressed with the ratings and the "no pressure".. on the lot.. We met Daniel on the lot.. Very easy going and knew all his detailed info on the Audi's.. Coming from being a Lexus owner- I had lots of questions.. Took two out for a road test- and actually liked the Q5 over the Q3.. Glad we stopped in..

I have to say that when I bought my latest Audi (I have had an A6 and a TT in the past)...I was a…read morebit concerned/nervous. I had never owned an electric vehicle, much less a ridiculously expensive E-Tron GT...LOL. I guess go big or go home the first time, right. I have had my car in a few times for some recall issues, no major malfunctions, just basics. The staff is always very friendly and easy going. They get you checked in and ask all the right questions and explain everything fully. I do appreciate the real time updates on service. The dealership, even under construction, is always clean and inviting. The kids that run the cars around are always so respectful and friendly. No stress when I bring my car in. Easy peasy...