I love the bowls! But this is a review on customer service. Please tell me why it took 20 minutes to make a to go Acai bowl when I was the only customer there? I positioned myself so I could see the staff in the back, and they were just giggling and laughing, obviously taking their time. I couldn't imagine coming here during a busier time. read more

I came here once & absolutely loved what I ordered so much that I came back two more times before work that week. The first time I went in no one mentioned the loyalty program so I don't get credit for that purchase. Although I ordered the EXACT same thing the same way, none of my subsequent visits have I actually received the same thing. Ive been back 5 more times hoping it was just a fluke & nope. I give up there's no consistency & the people they hire don't seem to understand sizing. If I order more add ins they've given me a tiny bowl with mostly only dry add ins and barely edible because it's so dry. The lid is squished on so tightly I can't even dip my spoon in with out making a mess of toppings falling everywhere. I'm sad. I really fell in love with this place the first time. Also when you order on the website you don't get credit towards the loyalty program. No one mentioned that either. Learned that the hard way. I won't go back due to the lack of consistency. Update: It has been 3 months. What's funny is that I now know why they didn't care to respond to my review although they responded to other reviews. read more

They're stingy with the acai servings. I always ask for light granola on my acai bowl, but somehow they always still put like two inches worth of granola to where i have to dig through it to even find the tiny bit of acai at the bottom of the bowl. The employees this location on Higley don't usually have the best customer service skills. Anytime they make a mistake on my acai bowl, which is 99% of the time, they act like it's an inconvenience for them and try to make me pay again for a brand new bowl. They're always sitting around too when I come in, either socializing with each other or doing homework or on their phones. I ended up choosing to go to the location on Arizona ave instead now. They're much better over there. read more

Great light breakfast or snack anytime. Been a few times with the lady. Fresh made peanut butter is very good and a must add in.

I LOVE THRIVE!!!! They are my favorite place to go for a yummy treat. It tastes sinfully delicious but it's heavenly good for you! No added junk, just healthy delicious fruit pureed to a soft serve consistency with oats and honey for an extra treat! My favorite is the peanut butter! What kind are you going to try? read more

Super fresh! Super delicious!!!! I tried them for the first time earlier this week after a workout and was so satisfied! The girls working were super nice and helped me pick a bowl after I told them I was a newbie! A must try for anyone interested in a yummy, healthy treat! read more

All the bowls r great. You gotta be patient tho cuz it does take a little while to get your food. I recommend calling before so by the time you get there it's a short wait. But everything they have is pretty awesome. read more

This place is run by rude teenagers. The orders take FOREVER, the smoothies aren't very good and if they get your order wrong, they argue with you about what you ordered. Avoid this place! read more

I am so glad they are open during the shutdown! Every time I go I have to get the Original with extra honey! It's so fresh and sweet and tangy. I love eating something so good and knowing it's healthy for me too! read more

I met a friend here for the first time. I ordered the Chocolate Coconut Blend Bowl. It was amazing! Every bite was delicious. I will definitely want to return for a refreshing treat or meal here. Friendly staff, and it seemed to be quite popular during the time frame I was there. Highly recommend this place for something healthy and delicious! read more

Okay this place is good as far as açaí bowls go. however, they take SOOOOOOO long to make your order. I'm talking 30 minutes here. Definitely don't come here if you don't have a lot of time on your hands. read more

I was excited about this place because I am a huge acai fan. So, I go in (15 min ago) and there are 3 high school kids working there, 2 on laptops and 1 behind the counter. I wasn't greeted when entering and when I ordered the kids got up from their laptops without washing there hands or putting on gloves and made my acai bowl. Had I not paid I would have walked out. I can't tell you if the food was good because I threw it away. Thanks for the wasted $7. I would have prob came in a few times a week. read more

Is a thank you or a smile too much to ask of an employee when someone visits a business? Very disappointing that service is not required anymore from someone taking my money. Not sure I will be back. The drink was OK but the appreciation of a customer was not there. read more

Super tasty, healthy food that leaves me feeling full but not heavy. The staff are friendly too, they brought out a water bowl for my dog and gave her lots of good quality pets. read more

Not your regular smoothie shop, I was introduced to this place by a "health nut" friend of mine. He goes all the time. They even have a bowl named after him. Not sure what is the difference but you can ask for "Cody Style" and they will know what you mean. I was surprised that it seemed to fill me up, or that I felt full quite a long time after eating a bowl. And it tastes good too! Chocolate coconut is my favorite. read more

The bowls here are good but that is not enough of a redeeming quality to make up for the absolutely terrible service. I've been here 3 times and each time I go the wait is far too long for a few bowls and the staff is always upset. I have no idea how this place isn't out of business. Save your money and buy a blender. read more

Literally the only reason this place got two stars is because the shakes are great! Everything else about this place are sure signs of a company that I doubt will be able to sustain long term business. Where to start... how about the fact it takes 25 minutes to get two drinks. The staff are all kids who clearly were never taught manners nor customer service skills. Seen staff (off the clock.. I'm assuming) standing around in the back texting. To each their own but when customers are waiting ungodly amounts of time. After writing decided to change rating to one star. This place sucks. read more

I love their bowls! My only complaint is they don't provide nutritional information for their menu items, which makes it extremely difficult when training or on a specific diet. Haven't been able to go back in sometime due to this limitation. read more

The other reviews are pretty on-point: I got the Original bowl, medium sized. Strawberries, blueberries, granola and honey. It tasted fine and was refreshing, but nothing extraordinary. What really put me off was the service, as others have mentioned. I understand high school kids aren't always on their game when working a job like this - I've been there! But they moved slowly and seemed disinterested at best. I waited almost 30 minutes for my food and finally had to ask since my order had apparently gotten lost? An employee brought it out soon after I said something, but they seemed baffled that I was slightly displeased it had taken so long. I'd probably go back if I was in the vicinity but won't go out of my way again to make it back here. read more

Wow!! Thrive? Disappointing. The bowl was delicious but the customer service and the 30 min wait to get a smoothie! That just to much for me. I could of went to Jamba Juice and been home by now. I get that you had a bunch of orders but you need to let people know before they order that it will take that long or my solution-( Higher another person). Time is money. So i guess order for pick up if you must but there is just to many options to bother. read more

You just lost a customer of over 4 years. I went in this morning without a mask because I have a medical condition that exempts me to wear one. There was a woman in front of me not wearing a mask and she was not asked to wear one or to wait outside. I got to the register and the girl working was glaring at me while I was ordering. My 3 year old asked her a question and she was very rude to him as well. I went to sit down and she said if you don't wear a mask you need to wait outside. I said I have a medical condition but I will socially distance she said "you need to wait outside". I noticed the woman I. Front of me was sitting at a table with no one questioning her. I have two little kids and it's 100+ degrees outside so I waited inside. The manager came out and said you need to wait outside if you don't have a mask. I said "I have a medical condition but I will social distance. I said the mandate says that those with a medical condition are exempt. She said "it says that??!" So you're telling me you're enforcing a mandate and you don't even know what it says. I am so disappointed in how I was treated and will not be coming back to this store. read more

Love!! Original is where it's at. I drive out of my way just to get one. Tip: phone it in so its ready when you get there.

Great breakfast at my favorite place. Too bad the little blond chick at the register doesn't know how to interact with customers. Not even an acknowledgment that we were standing right in front of her to place our order. She didn't say hello, didn't ask what she could get for us, didn't confirm the order, didn't make any eye contact. No "thank you", no "your order will be ready in...". I don't even know if she could speak. Then we get our food at the table and I cheerfully said "THANK YOU". Dude didn't even say your welcome and forget about anyone saying "Have a nice day". I even said "I said thank you!", nothing-he just walked away. Then I look to the area where the food prep happens and as you can see, (trying to insert the photo that I took for proof) the employees are sitting on the counters on their cell phones. So someone's ass was on the counter that my food was prepared on. It got worse from there. By the time we left, one of the girls was sprawled out laying on the freezer. You just lost some good customers Genuine Fresh-formerly THRIVE. Get your shit together or get out of the customer service business!! Have your lazy employees stay off of their phones and off of the food preparation area-it's disgusting and a health code violation. read more

Genuine Fresche - These are the employees who work at Genuine Fresche in Gilbert as they sit on the food prep area-Health code violation!? - Juice Bars & Smoothies Near Me - Gilbert, Arizona

I'm giving this place 1 star because they are not a juice bar but claim to be on yelp it's such easy thing to change in the yelp app. Drove 8 miles to discover no juice. read more

Customer service is great, the smoothies and bowls are delicious, and it's a nice, cool atmosphere. My favorite acai bowls are "Go Green" and "Original". The food is healthy, yummy, and affordable! I recommend it to anyone, any age! read more

I love thrive so much!!! The bowls are delicious and the staff is super friendly and nice. I have noticed that some people made the comment that you can't see what they are doing because they go behind a close door. Well I'm pretty sure that is why that made a HUGE window on the side so you watch them make your bowl :) I love it because you can actually have a conversation unlike Jamba Juice where's the blenders are extremely loud. my favorite is the tropical but the strawberry passion is also really good! If I don't have the time to wait 10 minutes for my bowl (because they use all fresh ingredients) I call ahead my order and they usually always have it ready for me! Love love love thrive!! read more

The Just Acai is my go-to bowl! Their sorbet is always the perfect consistency in my opinion (actually frozen and sorbet-like, not soupy), and the employees are always friendly. read more

Super yummy, always a good option if you're wanting a meal but not super hungry. Great service and I love their bowls.

I wish there was a place like this in Denver where I live, but when I'm in Mesa I have every intention of stopping here, I just don't always get time. I got the peanut butter bowl and it was really good. I was there about 3 weeks ago but from what I remember they had a decent selection of acai bowls of goodness. I remember peanut butter, banana, granola and whatever else was in it was so good. It's a somewhat healthy alternative when you want something sweet. read more

This place is awesome when it comes to healthy eating. I'm not really a fan of healthy food so when it makes it taste more like a dessert, I was super happy! I got the peanut butter and it was fantastic. The portion are also really good. For $5.00, I was really full and satisfied with what I had. The customer service wasn't the best, they weren't too friendly, hence the -1 star. Other than that, it was a cool place. There are a lot of tables to sit and chat as well, and there are tables outside too. I will be coming again! read more

Now called Genuine Fresche, it looks like they've expanded their offerings. Yay! This morning, I went in and got a Go Green bowl. While I was there, the employees were preparing a massive order (20 or so bowls). A guy stormed out after complaining about how long he was waiting to get his order, even though the girl at the front patiently explained that they had a couple of huge orders. While I think the customer in question was kind of a drama queen about the wait, it would have been smart for the employees to warn him beforehand. Otherwise, the employees were really friendly. I wasn't in a rush, and I got my bowl in a reasonable time-- about 10 minutes. It was awesome. I would definitely return to Genuine Fresche if I'm ever hungry and in Gilbert! read more

I have come here a few time with my wife and we love it. I was in yesterday 3/4/16 and ordered an original bowl. As I was eating it was super runny and not what I expected. I was skeptical about bringing it up to the employees because I hadn't had that bowl before and thought that it should have been that way but did anyway since the worst they could say is that's the way it's supposed to be. Also I t's always awkward when you have to complain and the employees seemed shocked that I did. I probably would have just eaten my bowl the way it was and not come back for a while but this experience had me wanting to go back! I waited for a new bowl and the girl who brought it out was awesome! She apologized and said that isn't how it should be. She even gave me a gift card. This place turned a bad experience in to a good one and we will definitely be back soon! read more

I used to love coming here but unfortunately it's gone downhill... the past few times I've gone it's been very inconsistent. I love getting the peanut butter bowl but lately it's been very runny and chunks of frozen strawberries in the blend. My bowl was half granola and only about five pieces of fresh fruit on the top. Used to get much more fruit. Won't be spending $8 for these any longer. Sad because I used to love it:( read more

My mom and I's favorite acai bowl place. Really yummy and lots of options. She normally gets the tropical pitaya and I get the spinach acai. Delicious and healthy :) read more

Horrible service but good food... the girl just came out and don't say a word and just stared. Until my girlfriend had to say hi first and even after my gf said hi she didn't say a word either... she seemed annoyed for us to be there. read more

Love. Love. Love!! This place is awesome. I have tasted acai before but I didn't love it... but these bowls? They are deelish and so fresh tasting, likes a wonderful desert, yet healthy. I would recommend it to everyone, not just health nuts. read more

I have been hearing about this place for months and I finally made it out there today. I was finally able to find something that is delicious after my workout and has so many of the nutrients I need for the day. I am highly recommending this place for everyone. read more

Acai bowls are good, I just wish they'd freely post their nutritional information.

Delish! Healthy, refreshing, and unique. Gluten free granola is offered too :)

Thrive is a great little place to grab a healthy snack or go for an all fruit inspired lunch. All of their menu items taste great and are also very appealing visually. They use a lot of fresh ingredients and everything is fruit and acai based. I have tried almost every bowl on the menu and I have yet to find one that I dislike (The raspberry is a little tart, but I think that almost makes it better!). I haven't tried many of their smoothies, but they all sound great. They have a lot of options in case you don't like the ingredients or have food intolerance issues (think glutten-free granola here). The staff is always super nice and warm towards anyone who comes through the doors, even when they are crazy busy. They are really good at accommodating phone orders and do a good job in paying attention to large orders, like when our whole office decides to call in at once. Their gift cards are a great little treat to give and receive. I only have two reasons for it not getting a perfect five stars: 1. Since they opened the Tempe location and have updated their menus, you get quite a bit less acai blended goodness per bowl and they have instead added a lot of "fluff" to the top in the way of extra granola and fresh toppings. Personally, I liked it better before when they offered more substance than just a scoop of granola and a few banana slices. 2. I think it's a little pricey for what you get. A medium sized bowl averages around $8 . These are all items that can be easily re-created at home for a fraction, but, I guess you pay for convenience and a clean kitchen. Definitely a place I know I will go back to time and time again though. It's a healthy alternative to all the junky fast food joints that are in the area. read more