Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

Charged me $870 plus $106 travel to tell me my AC doesn't work. I knew that before they came out,…read morethen $6000 to replace it. Would not credit the me the new parts as once they open the box they consider them used. Then of course didn't leave me the (new/used) parts they replaced. More like theft than repair. Do yourself a favor and find someone else!

Gabe is always great. recommend highly for any plumbing needs. Efficient and great for diagnosing…read moreprobl

Everything when amazing, estimate great !!!! service excellent great value beat everybody!!! Took…read moretheir time and did it right! Replace all lines boxes and service man laid down cover over carpet!!! Amazing company!!!!! Best in the area

The guys are great! We have used them many times and they are always professional and reasonably…read morepriced. They do a great job of listening to your particular goals, and offering options that are realistic. They schedule quickly and complete excellent work!

Today Mo came out to service my A/C. I had previously signed up for the yearly service, and this…read morewas my first servicing. Mo was fantastic. He checked the indoor functioning then cleaned and serviced the A/C unit. I watched and asked many questions. All the while Mo explained things as I asked. He was polite & professional but also very helpful! Brian & Amanda were the people I worked with on the phone. Again, very polite, profession and responsive to my needs/requests! I feel I'll have a long relationship with R J. They hire and/or train their staff very well!

Clint and Marcus were tremendous. Our furnace went out recently on a freezing Friday evening. I…read morecalled them because their hours said they were still open -- and sure enough they answered, and had technicians at our house within an hour. As it turns out we just had a faulty thermostat. They were honest and thorough to make sure everything was working, and priced fairly for an "emergency" visit. 100% recommend. We will use them for ongoing maintenance and wellness checks, as we have two other furnaces in our house.

Fabulous service! Our furnace went out on a Friday evening and they came immediately to fix it.read more

Mark is so professional and he doesn't try to sell you new equipment, let's you know if it's worth…read morefixing or not. We always will work only with Anchor mechanical The Zipp's (TERIMARK)

From the owner: Service and installation of heating and air conditioning systems. 24 hour service available.read more

We got a same day call-out because our heat stopped working. The technician arrived super fast and…read moreexplained everything. Super simple fix, but I never would've figured it out myself, and the fee was VERY reasonable. We probably need a new system soon, and we'll definitely be calling them again when the time comes.

Fantastic!! Woke up to our heater not coming on properly and a freezing house. Called them at 8am,…read moreService Tech was here by 9:30am and was the nicest man. He explained the issue, could not have been nicer, fixed the heater and had us back up and running, warmly, in under an hour. The service call was in my opinion incredibly inexpensive for same day amazing service. I cannot recommend them enough. The office isn't warm & fuzzy but that's a tough job and everyone wants everything yesterday they have to sort through true emergencies & just impatient people. They are 100% my first call.

After over 10 years as a client that has purchased air conditioners and had routine maintenance…read moreservice on multiple properties I was let down when a major issue arose. After moving into my new property and having my boiler system maintained there was a flood due to many system failures on that boiler that the service tech didn't correct. Not only was there no accountability but I was charged an egregious amount to fix these issues and when given the opportunity to correct this for a long time client due to their error, they chose not to. Unfortunately loyalty has not been valued here and so my business will be taken elsewhere.

CJ was extremely professional and helpful. He personally kept me in the loop as to what was…read morehappening.

A+. This is the…read morebest experience I have had with a plumber. I have contacted others that are great, but Brian is a cut above the rest. Brian stands behind is work. If you've worked with contractors before you will know this is something that is valuable, and rare. He is willing to make sure everything is right and will go above and beyond to make sure you are satisfied. Most OTHER contractors are hard to reach after the job is complete. Know he is NOT like this. Brian has excellent communication and is willing to go the extra mile. He threw in many free services and fixes he didnt charge for. Highly recommended. Will be contacting him for my future plumbing needs.

From the owner: HVAC contractor that provides heating, cooling, and plumbing services in Cleveland, Ohio and all of…read moreNortheast Ohio