Been going here for years. From brakes, to fluid changes, to repairs, they've always done a great…read morejob, given me solid advice and treated me fairly.

This is simply the best Service Center in all of Northern Va. Complete professionalism and…read moreattention to detail in everything they do. Great experience!

We have used Frames for many years on all of cars. They provide the highest service and quality…read morework!

Really nice people to work with. They will go beyond explaining the issues, recommendations.read more

James is probably one of the most honest and kind mechanic I've worked with. Never any attitude,…read moreand he always charge fairly (I actually think he under charges, but I say fair cuz I've been spoiled by him). He's a gem of a mechanic!

My new go-to mechanic! It's a hidden gem, hard to find but James was able to accommodate me right…read moreaway and even threw in a few complimentary services to my oil change. He didn't try to upsell me or try to tell me I need services I know I don't need. Very reasonable priced too.

Thanks to Jeff and changing our tire swiftly and being so nice. I had a blown tire and they took us…read morein right away and replaced with new tire at a great price.

Kevin and his team provide outstanding service and workmanship. I've taken both our cars to him for…read moreyears, and his honesty, quality work (ASE certified master technician) and fair prices keep me going back. He uses OEM parts, and I only have been pleased with the work he's done. Whether basic maintenance or major engine or electrical work, he's has kept our cars running perfectly!

I took my car to Min's Auto Service for some routine maintenance. The staff was polite and tried to…read morehelp, but the overall experience was disappointing. The work took longer than expected, and the final cost was higher than the initial estimate! While the repairs seem okay for now, the communication and timing left a lot to be desired. I wouldn't say it's terrible, but I expected better for the price!

Mr Min runs a tight ship. He is very professional and every time I've had my vehicles taken care…read moreof, they were ready on time. He gives options for new and rebuilt parts as applicable, and definitely provides competitively priced service. I have never been overcharged or pushed into unnecessary repairs.

Overall: 15/10 They take a fiduciary approach to car…read moremechanics/maintenance, thus have earned my business for life. *For the GearHeads: if you want a shop that you can trust to use recommended torque settings on your fasteners, this is the place. Service: 10/10 This place should win an award. They have ASE certified mechanics and highly & competent knowledgeable staff. I observed not only how they treated me, but other customers who walked in whether by appointment or not. It's not just a good business practice, but a good way to treat people. The gentleman I spoke with (Steve) was my POC and he took care of me and my car; answered every question (which was many) with almost a level of excitement to talk about the details of car mechanics. He taught me a lot and combed through the extensive mechanical analysis the shop did; guiding me on what are the "must fix now,""nice to have," "what can be postponed," and "what's completely unnecessary." They have a keen attention to detail. Amenities: 10/10 The free coffee is really, really good. There's a table with free bags of chips and books. The owner even has free copies of his book about being an entrepreneur which I was excited to take. The lounge is cozy. I was in there for a few hours doing work on my machine. The ambience and internet speeds were excellent. Service: I had the following work done on my Ford Fusion Hybrid: Fluid Change (Transmission, Coolant, Brake), Engine Mount replacement (they caught my engine rocking back and forth in the bay before a catastrophe occurred). They also did a thorough analysis of the rest of my car e.g. hoses, struts, suspension, etc.

Had issues with starting the car. Sometimes it wouldn't start. Sometimes not. I do not want to get…read morestranded somewhere with a broken down car. I looked online to research what issues it could be. Starter? Fuse? Easy to repair? Take to shop? I was stressing. Battery "shouldn't" be an issue cause I got a new one a year ago from the dealer. So what was it? So this morning (Saturday) I took the car at 8am to see if Matt Curry's Craftsman Auto Care could fit me in. Initially, the service said I would have to leave it and they would shuttle me home. I understood and didn't expect preferential treatment cause I have been a loyal and repeat customer. What I didn't expect was that Ray told me he would have a tech look at the battery quickly and if it wasn't then I would have to leave it. It took 2 mins and they told me it was a loose terminal connection with the battery & they tightened it and sent me on my way. No charge. Again, I totally expected to pay for a diagnostic charge and was okay with it. But Ray chuckled and said all they did was tighten the loose connection. That is customer service. Other places would have have charged me and I would have been fine with it. But this act demonstated that they want me as a customer for life. And they got me for life. Quality, honesty and compassion/empathy. That's what you get with Matt Curry's Craftsman Auto Care. I am not the only one cause they are always busy! Cause tons of satisfied customers who trust their vehicles to this business! Over and over again! 5/5

All the guys at the craftsman location in Merrifield are very friendly and also provide excellent…read moreservice. They do a very comprehensive assessment of your vehicle, and I can always feel the difference in my vehicle after my repairs are done. They're very transparent, and do a good job of taking care of their customers by doing jobs well and in a timely manner. I think their warranty on certain parts and services is also great. They really take time to make sure the issue is resolved even after they install the new part. Brennan has taken care of me the past 2-3 of times at craftsman. I really trust these guys and will continue to use craftsman (in merrifield) as my mechanic for the future.

5.0 Stars Outstanding experience and great customer service…read more Yelp brought me here. I did a search for the top auto repair shops in my area and Craftsman was well on the list. Reviews were solid. Once I realized how close I was to two of their locations, I made a mental note to check it out. I called, they were welcoming over the phone and not in a spazzy rush like some of the other shops I had been calling around to. They took their time over the phone!!! I made an appointment to get some estimates, showed up, told them my concerns, and they checked out a few things going on with my car. Again, very welcoming in person as well. I came to get an estimate for front and rear brakes replacements, possible oil change, state inspection. As I waited, I skimmed through two books the owner had written! They said I could have a copy, so kept one. The owner has the right idea and it shows. The waiting area was cozy and super chill equipped with coffee and snacks and TV. What took the service over the top was how well the gentleman took to physically show me what was going on with my car. He also took pictures. In the front office we examined the photos and he explained, and educated me about what was going on and what needed attention and why it was relevant. He made additional recommendations based on car mileage and manufacturer recommended maintenance. We discussed pricing and I agreed to get some of the work done. They gave me a Lyft ride home. Called me when it was done a few hours later. Scheduled a Lyft for me to return. Back at the auto shop, I paid and I was on my way. I felt really impressed because they explained things about my car I had never known about in the 5 years of owning it. I felt educated and walked away understanding things better. In all the 20 years I've maintained cars, no shop has ever explained things to me the way they did. I must admit, I felt the labor fees were a bit steep. I felt my wallet go ouch! However, I feel extremely safe in my vehicle because of everything I learned. I will definitely, without a doubt return for future maintenance work and I will knock out some of the other recommended maintenance items in the near future. Highly recommend. Great experience without a single hiccup.

Chuck & crew were excellent. My SUV, after the service, always feels like a new vehicle. I highly…read morerecommend this location.

First, this company charged my extended warranty and tied up my ability to put in a claim because I…read morecould not get paid for something they had been paid for even though they did no work One month later, they returned the money to NCR Second, this specific shop did not give me an estimate that showed clearly what the parts were and what the labor would be. They sent a text message bundling both concepts. Third the company does not put how much they're charging per hour and because of this they decided to double the labor cost which would've earned them $400 per hour to complete the project and add 50% to parts. This is per NCR representatives. It's hard enough getting charged outrageous amounts but then to have someone bill my extended warranty and get paid and then for them to finally decide they should return the money set me back $4000 when I finally got the repair done The main problem with companies like this one is, they are no longer following book which is the guidelines that Automotive places should be charging and exactly what extended warranties are willing to pay they have completely abandoned any Norm and decided to go rogue and create their own numbers. Buyer beware get at least three different estimates ask what is their labor charge what is their markup? By Virginia law they do not even have to tell you that they are taking a one dollar part and charging you $2.50 for it. The chips are stacked against you. You need to use due diligence. Be careful and demand what Virginia law states must be on all job estimates from auto repair shops