I have been to this auto repair shop more than 3 times for work on my Audi, and each time the service has been phenomenal. I work for the Ritz-Carlton, and the service reminds me so much of my training. I appreciate the transparency, even when mistakes are made, which is a rarity, especially nowadays. I look forward to coming back. read more

I requested and brake replacement, but the service was unnecessarily expensive and with a little too much upselling.

I received thorough, friendly and accurate service delivered on time without pressure to get other work. I received an assessment of what'd be needed for the car in the future. read more

Service was done in time which included the forethought to order the parts in advance.

Brought in our 2005 Jeep to investigate odd noises and it not responding as expected. The team did a thorough inspection. The tech explained what they found and what should be fixed now and what could wait if needed. All the repairs were done on time and as requested. Prices on par with local rates. Scheduling was easy. After everything was fixed, the car is running great! Will be returning! read more

I had a great experience here. Called in to confirm a coupon's validity for an oil change and the service rep was very helpful and attentive. Once at the actual place, the people who helped me were also great, attentive and respectful. The wait wasn't long, the lobby was pleasant and they offer free drinks, I'd definitely recommend this place to everyone who values good, honest and prompt service. read more

They claim to know about Mercedes Benz, but screwed the wiring of my brake lights, signal and back up lights. Charged me for work done without fixing the problem. Had the intake manifold replaced, but returned the car to me with missing and/or damaged parts. I took my car here because I was happy with former owner/management, but I tried anyway knowing it has a new owner. it was a disappointment. I don't believe all their mechanics are certified or at least the one who worked on my car. I would avoid bringing my car here for major work. read more

I have never in my life been to an auto repair place that has been more professional, more courteous, and more diligent. Rebecca, Darryl, Fernando... Each one of these people went above and beyond to help me get my car back in shape. As long as I live in Fairfax, I will only take my car to them. I cannot speak highly enough of this establishment and the way they run their business read more

I took a Jeep in for an independent inspection to make sure I didn't get a lemon from Carvana. I didn't get good news unfortunately, but Fairfax Auto explained everything in detail and provided written estimates for the work that would need to be done and were very sympathetic. I will be taking my next purchase to them for another inspection, for sure!! read more

First time customer. They were transparent and upfront about the cost and service, which is hard to come by. I appreciated their professionalism. Will be recommending and returning. read more

Exceptional experience from the moment I walked in the door. I came here specifically because of the positive reviews and they did not disappoint. Rob was very thorough with my vehicle, provided a detailed assessment of the repairs I came for, plus pointed out caution areas I didn't know were an issue. Additionally, I never felt any type of pressure, just an honest conversation about the mechanics recommendation on repairs. Pricing was extremely transparent and consistent the entire way. If I had to sum up my experience, it's like I worked with a trusted friend to fix my car but these guys were certified mechanics with fair pricing. Will use again! read more

Today was my first experience with Fairfax Auto Repair and I couldn't be happier. The work was done on schedule and at a very fair price. I recommend this business with out any reservations. read more

Fernado and Darryl gave great customer service to me. They repaired my Genesis promptly and at a reasonable cost. I would recommend Fairfax Auto Repair to anyone. read more

My family has used Fairfax Auto Repair for our Toyotas for many years (first my father and no me). In our experience they've always been professional, competent, and quick to respond. I've had no complaints with their work and if it's routine they've usually gotten it back to us within a business day or two. And even when it won't be they communicate that to us. They're very customer oriented. When I brought a potential issue to their attention with my front splash plate they checked on it, found it was damaged, and then told me that it was damaged but secure and wouldn't need to be replaced which saved me money on the repair when they could have just replaced it and charged me. They even took my car in for its state inspection while it was getting serviced. My grandfather told my father and my father told me: "Just like finding a doctor you trust, when you find an honest, competent repair person you stick with them because a well maintained car can save your life" and I'm confident in saying after years of experience that Fairfax Auto Repair is that. read more

I entrusted the care of my 1998 project Jeep Cherokee to Fairfax Auto Repair and I was beyond happy with the results. Fernando and the FAR team communicated daily, were highly knowledgable, and fixed all problems described. They made sure I knew what was wrong and allowed me to decide how to handle issues. Will keep coming back!! read more

Fairfax Auto Repair - Fairfax Auto Repair repaired a sway bar, rear brake shoes, water pump gasket, and more! - Tires Near Me - Fairfax, Virginia

I came to Fairfax Auto Repair after a few bad experiences with other car repair shops. They are always very friendly and also honest. I trust them with my car and what to do! I recommend. read more

Responsive, trustworthy business. Friendly knowledgeable people. Excellent service. I trust them with my 2009 Volvo XC70, a workhorse of a car. read more

This is a top notch shop. Needed to have some work done on my 2016 Jeep Wrangler. Fernando was truly a professional when I first talked to him on the phone then in person. When I went in to have my Jeep looked at he was very professional in what needed to be done. Luckily they had time to do it that. Had other recommendations that I knew might be needed. Great service and best other shops pricing. I will highly recommend and be using them again. read more

I brought my recently purchased used car to Fairfax Auto to have a complete inspection done. They did a very thorough job and gave me a very good report. The waiting room was very comfortable and they were very nice. I will definitely bring my cars there for any work that I need to have done. I feel like they are a very honest shop that will take very good care of my vehicles. read more

The team at Fairfax Auto Repair have always gone above and beyond my expectations. Their expertise with Mercedes Benz is amazing. I can't imagine going anywhere else read more

Just got my 6-month checkup on my Honda Accord. Highly pleased as usual. They checked over everything and determined I only needed an oil and filter change. They are informative and helpful and, very importantly, don't try to sell me something I don't need. read more

Top tier repair shop! I brought them a mystery-Oil in coolant. They did the right pressure tests and quickly ruled out the really big issues that cost $$$$.$$. What a relief! They then set me up with fresh coolant and a clean system to easily monitor to see if more oil somehow got into the coolant again And how fast. Excellent communication with Fernando from start to finish! read more

Another great experience at Fairfax Auto! We've been relying on this great local business a very long time. This round was a highlight and Troy, Fernando, and the rest of the team were amazing. My older model German car needed a lot done and they carved it back to the absolute necessities. They provided great advice on a strategy for dealing with our yard wildlife getting a bit too friendly with the car. And, in narrowing down what was draining the battery, they went the last mile. Their first replacement battery didn't hold a charge either, so they picked up the car (we're nearby), put in a second replacement battery, and ran tests on the car for weeks to ensure everything electrical was working properly- at no additional charge. Who does that anymore? They were also very patient in explaining their steps and answering all my questions. They are a dream team! read more

Fairfax Auto Repair took the time to go on a test drive with me in order to listen to the sounds I was hearing in order to begin diagnosing the issue I was concerned about. They were able to isolate the problem and replace the part quickly and at a reasonable price. read more

I've tried to get an estimate two separate times. They never got back to me in either repair. I emailed them the info they needed, but total silence. I'll never waste my time with them again. Apparently they have so much business they can't be bothered, or show professional courtesy. Save the headache and go somewhere else. read more

Fairfax Auto is not just really good at fixing cars, they are also great with communication, honesty, giving fair estimates, and doing the work properly. Their employees at all areas of the shop are smart, kind, and generous with their time. I'm so glad I found them. read more

This shop is honest, reliable, clear, thorough, problem solvers and efficient. They also reliably capture the needs and repairs on your car. Finding both strong customer service and reliability can be challenging. Fairfax automotive is both those and more. I'm am SOOOOOO HAPPY I listened to other reviewers on yelp and used them. I will be back and share their number with everyone I know read more

I've taken 2 vehicles there for very unusual problems and the results have been very good. 1st is a car that I replaced the brakes on but the last wheel had a stripped lug that required more tooling than I had on hand. They did it and charged me a fair price and recommended some reasonable other preventive repairs. I know cars pretty well and can sniff out BS repairs and these guys were straight and narrow. The repairs performed were well done and on time/budget. A second vehicle my girlfriend had taken to the factory dealer for an inspection where they indicated she needed $3k+ in repairs which was ludicrous. FAR did a full inspection and identified a small problem that could be fixed for under $100. The dealer was adamant that this could not be fixed for anything less than $2500 in repairs with remanufactured parts and that it was a safety issue. I've been working around cars for 30 years and there was no way this was an issue let alone a safety issue. Needless to say I will be taking the 2nd car there for inspections and repairs with confidence that they will not rip me pr my girlfriend off with unneeded repairs. read more

Best auto repair shop in Northern Virginia. Honest, dependable and reasonable. I highly recommend them.

They took the time to check out that brought me in (a battery light) - which wasn't actually a problem, but also diagnose other potential problems, and discuss what should be fixed now and what can wait. Very happy with the service (and the price), and will definitely go back. read more

I brought my car in for oil leak repair. Not only did I have to take my car back in for repairs shortly after, but I'm continuing to have to pick up the pieces from taking my car to this shop. From screws being missing from a camshaft position sensor (which I have picture from it being in place before taking it in and after), to a malfunctioning alternator that I paid for to be replaced because they said the original was bad. read more

I cannot recommend this business highly enough. Fernando, Troy & team were nothing short of incredible. I arrived from out of town with broken brake lights and they were able to fit me in the same day. Thanks to the complimentary 27-point inspection they performed, they also identified another safety issue - I had a busted internal belt on my tire that was likely to cause the tire to blow out on my road trip home if not addressed. All four tires were really due to be replaced. They were not able to fit me in for that service due to being closed on Saturday but referred me to Costco tire center nearby. Thank you Fernando for your caring customer service and keeping me safe! read more

I had the pleasure of working with Troy and Fairfax Auto directly on two occasions. I have had two different cars worked on. The communication to clarify repairs and itemized pdf email is fantastic. I would use them again. read more

I have been making a point of trying to be more conscious of the places I am spending money. Family owned and operated is becoming more of a priority to me. Because of this I came and visited Fairfax Auto Repair. I did schedule an appointment, but they were able to fit be in quickly. The appointment was nice because they were able to take my car in right away. I only needed an oil change but I did ask what was included and he said the following: 27 point inspection Adjust all fluids and tire pressures Checking condition of the fluids (moisture content) and checking integrity Reset data service I will say that the Show and tell was great and transparency about what is being done and showing you what you need to do was really helpful. I am not a car person but I appreciated the details and being proactive about what will be needed in the next year. read more

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Needed a lot of work done in my car. They were transparent about everything and I did not fee swindled. Just wish they had more parking, but that's not their fault. read more

We take all of our cars to Fairfax Auto Repair. They are honest, dependable, and communicate very well. They do not try to push unnecessary repairs. In fact, they ordered anticipated parts for a repair but found out that some of them were not necessary, did not install them, and saved us money. read more

Fairfax Auto Repair takes care of our family's cars. We have Japanese and German cars that have been in for routine maintenance, air conditioning, suspension and engine issues. The shop does a great job communicating and providing pricing up front. They will talk with you about issues and provide pictures. This is a great locally owned shop. They're worthy of your business. read more

I had my rear differential replaced and 4 tires today. I took the FJ to another local shop and they wanted another thousand for the same job. Were money no object say that's why I chose Fairfax Auto...I chose them because for the last 8 years they've been straight with me. Fernando kept to his price and Troy was personable and affable. Not being Ron Swanson I needed to say more than just, I'll be using them again....oh and my drives like it did 10 years ago. read more

Recently needed one of my cars repaired, called Fairfax Auto Repair and Steve said bring it in and they would look it over that afternoon, which they did, sent me an estimate, we talked and said ok, repairs were completed in a timely manner, estimate was clear, costs were in line, the service they provide in todays world is unheard of, polite, prof. listened to my requests, and even took it one step further and inspected the car and gave a list to review, NO pressure, been around cars for over 60 yrs. this is the place to take your worries off your mind and pocket book, Thanks to Fernando, Steve, Troy and all the staff, techs, be back without a doubt, just a great experience, and the office/shop is amazing, very comfy. No doubt the place to bring your investment to, and be able to sleep at night. read more

Declining Quality Alert Be careful with this place! This auto repair shop has experienced staff turnover in the past 3 months. As a result, both quality and customer service have declined. I miss AJ and the previous auto service managers as well as receptionists who no longer work here. I initially came in for an oil change and 140,000 mile checkup on my 2006 Honda CR-V, but was upset by a call an hour later. The new service manager, Otto, (who joined 3 months ago in Feb. 2017), called me to explain the oil change was finished. Before talking about the 140,000 mile checkup work, he pushed me to authorize a $64 pressure test related to the radiator fluid. I have NEVER been pushed by Fairfax Auto Repair to authorize a test without an explanation for why it was needed and the pros/cons of having the work done at a later time. What was worse - I asked him for an estimate for the remaining 140,000 mile maintenance work if the pressure test was not done. He said he would get back to me later... that was a huge RED FLAG. I ran from the coffee shop to pickup the car. Luckily, I got there in time. On the billing sheet, the mechanics planned to "upsell" the following services that had nothing to do with the 140,000 mile checkup: (1) tire re-alignment, (2) remove & replace cabin air filter, (3) front and rear differential fluid service. I know that restaurants can rapidly decline in quality when the manager or staff changes, but I had no idea that an auto repair shop could experience the same problem. Be careful with this place! I'm disappointed that I have to find a new auto repair shop, but at least I can warn other Yelp readers before it's too late. read more