My parents love banking at this Finance Factors. It's in Manoa next to Bangkok Chef. They've been…read morehelped by Jennifer for the past 11 years. I believe she is the branch manager. My mom tells me how helpful Jennifer is. She contacts my parents about promos and higher interest rates. I don't bank at Finance Factors, but had to drive my mom here the other day to get some documents signed. I can see why my mom likes Jennifer. Jennifer is very personable and knows her stuff about banking.

The nicest staff in this neighborhood location. Clean & 2 assigned parking spaces just for…read morecustomers. If you live in Manoa Valley this is a great financial institution that's right in your area.

Navy veteran (honorable discharge) and total of 40+ years service at Pearl Harbor. 800+ credit. I…read moreapplied for an account to create a CD and got an error message saying I already have an account. I DO NOT HAVE AN ACCOUNT. I called and a rep confirmed I do not have an account and told me not to worry because the accounts team was processing my application. Then, about 10 days later, I get an email saying "We're sorry! An error occurred with your membership application Your recent application for membership may have been denied in error. So sorry for the inconvenience!" And to try again. What an immense cluster%@3! Obviously, I am not going to open an account with such a sloppy enterprise.

Crowded, rude staff, they want members to make appointments for the most routine of transactions…read more During COVID, the staff was unbearably domineering, as if active duty, retired, veterans and their families did not deserve the respect we earned. Kane'ohe/Aikahi branch is usually better but it's a long drive. Overall, been a member of NFCU for over 50 years and the NFCU has only helped me once. The rest of the time I keep a small balance and use it for ATM withdrawals for my own convenience because they claim to be the world's largest credit union and have branches all over. Don't rely on NFCU for car loans, mortgages, HELOCs, and other loan instruments. Try another credit union, an online loan merchant, or even a bank and you may get better terms and service.

Honestly some of the best rates on this side of the island! They used to have a small kiosk on the…read moremakai side but now they're in Mauka Pearlridge. If you park by Macy's and enter through there, once you walk through it'll be on your right side. You can reserve currency online and they will let you know when to pick up. Or if you'd like to chance it, go in and pick up the currency you need you may be lucky to get some. They do have the list of currencies they do keep on hand on the screen with exchange rates. But in the off chance the currency you need isn't up on the board, feel free to ask. They may have what you're looking for.

Updating my rating from 3 to 4 stars. 1. They have moved…read moretheir machine out from the window so you can use your debit card without a fee again - Hurray! 2. Person who helped me, I think his name was Wiley was very courteous. But he did forget to ask me if I wanted to add their currency protection plan (CPP) (which was in the email notifying me my currency was in). I meant to ask about it but forgot. The other teller asked the customer he was helping and then I remembered...but had just paid due my currency... Probably won't t since I didn't get that much currency but I was curious to know about the service. Overall service by Wiley was good. The other teller wasn't as friendly to his customer. I had him previously and he's just not very friendly, and is rather curt and brusque. Even though he wasn't servicing me, it isn't pleasant hearing him interact with customers. But I love the convenience of this location for picking up, the ease in ordering online, and the speed in which the order is ready. Will continue to use this location!

Banking in Honolulu, Hawaii…read more.. Hawaii State Federal Credit Union is the largest credit union on the Island! It has many locations, including this newest addition on Keeaumoku Street. Note: The entrance is actually facing Walmart on Rycroft Street Parking: free with validation, the entrance to the covered parking structure is on Sheridan Street Location: in the HMSA Center, ground level Service: efficient and helpful. Noah helped me. He's a great listener and got the problem solved! Environment: clean, bright, and modern! Thank you for your attentiveness and courtesy! The waiting area was very comfortable! Tip: Closed on Sundays. Half days on Saturdays.

Grand opening celebration today 09/15/25…read more Secured a certificate of deposit at the grand opening special rate of 4% for a 9 month term. We received an adorable piggy bank and tote bag at the grand opening! Validated parking inside the HMSA building. Parking stalls are tight so be careful. Electric vehicle stations on the first floor are available.

Thank you Manami San! She took care of an on going issue that wasn't resolved. I just mentioned it…read morein passing and she took the initiative to assist me! Very appreciative. Great omotenashi service!

The personal banker Jason is the worst. He will only speak to you if you're opening an account or…read moredoing a transaction that will benefit him and reach his goals. If you ever need servicing on your account, he will ignore numerous emails and phone calls. He had appointment slots available but canceled because he didn't want to service an account.

My wife sometimes travels to Japan, and since the price of the yen is historically low right now…read morecompared to the U.S. dollar, she wanted to purchase a modest amount of Japanese yen. My first thought was to go to our regular bank, but after briefly thinking about it, I recalled how complicated things can become just to try to use their notary services. Upon checking, I confirmed that even for existing customers, buying a foreign currency may take several business days. Customers must visit a branch and "reserve" yen in advance, with the rate being determined on the day of reservation, and this service may not be available at all branches. I searched for a foreign currency exchange service and Currency Exchange International (CXI) stood out by being conveniently located in the International Market Place in Waikiki. We arrived at the Market Place just before 11 am, and having read a recent review placing them between Macy's and Pieology, I figured that Macy's would be easier to locate than the currency exchange. That's what threw off our search. There didn't appear to be an entrance to Macy's from where we were, so we had to go out to Kalakaua Ave. to reach Macy's, and the exchange was nowhere in sight. I did try to call the number but no one answered, understandable if the only person there was assisting customers. We went back into the Market Place and finally found it near the "Customer Service" sign and next to the escalator, and realized we had passed it before in our search for Macy's. When we reached the window, the gentleman was assisting a couple. I gathered they were purchasing currency by card, and that they were being asked to produce ID. After they received their currency and left, we were next, and I noticed someone else waiting behind us. At the window, I announced that I wanted to purchase Japanese yen and gave him the amount. He asked how I was going to pay, and I said "cash," and it seemed to be a straightforward process from there. He quoted the exchange rate he would be using, how much he would charge me for the currency, and the $5.00 exchange fee. I handed him the cash, and he passed back the Japanese yen and the receipt. Everything was smoothly executed. Later I had time to analyze precisely how the exchange worked. We were openly quoted an exchange rate, and by accepting, we agreed to it. The receipt had this disclaimer: "The exchange rate used for this transaction may vary from other exchange rates in existence globally." Using a rate which is slightly advantageous to the exchange and adding the exchange fee is how the business makes a profit. After comparing against other published rates, my feeling is that this was all worth it, given that we didn't need to make an appointment at a bank, for instance, and wait for them to obtain the currency. What might have taken days and involved an inconvenient location elsewhere was accomplished in a few minutes by going to CXI and paying cash.

Ease of ordering 4 stars. Cost of service 4 stars…read more In person customer service 2 stars. Me as I approached the counter: "Hi, I'm here to pick up won." Young male worker behind plexiglass window talking through unclear microphone: "Money exchange" Me: "I'm here to pick up my won that I ordered." Young worker: "Money exchange" Me: "I can't hear you. I'm here to pick up my won." Young worker: "Money exchange. Won IS money." Me: "I know that." (Worker proceeds to count out my won.) #1 As a worker, HELLO is in order. #2 Speak in complete sentences please. If the customer is not understanding you and you are saying the same thing over and over, you need to rephrase what you're saying because obviously, you are not being understood. "Money exchange" will not register with a person who does not exchange currency on a frequent basis. I have been to this location before to pick up euro and had no problem with another male worker. I have a masters degree and my husband, who is a lawyer, was standing right there with a confused look on his face as well. Emotional intelligence goes a long way in customer service.