On Saturday morning February 15, 2020, I purchased a Subaru Forester Touring from Gerald Subaru in Naperville, Illinois. I had the extreme pleasure of meeting and working with Kelly Thomas during the entire process. Kelly immediately put me at ease, which made the entire buying experience from start to finish enjoyable and extremely comfortable. Kelly took the time to explain the vehicle to me in detail, allowed me to drive it on their test track and on the open road. When we got back to Kelly's office, she looked me in the eyes and said, "John what questions or concerns do you have that I may assist with before we proceed?". Kelly listened to my needs and concerns, and gave me the answers I required in order to feel comfortable with my purchase. This is not something I've experienced in the past when purchasing a vehicle. There was never a moment of feeling that I was trying to be manipulated into buying something that I didn't want and/or need. As a matter of fact, by the time I left the dealership, I felt as if Kelly and I had been friends for years. Halfway home, I got a call from Kelly who was just checking in to make sure all was well, and to see if I had any questions. When I got home, there was an email from Kelly containing multiple links to YouTube videos, in order to aid me in a more in-depth understanding of my new vehicles features and settings. Talk about a "Wow Customer Experience", Kelly Thomas provides this in spades!!! This prompted me to go out to the dealerships website and read Kelly's reviews from others, which happen to be a solid 5 out of 5-stars rating. These reviews speak volumes about Kelly's integrity and passion for her work. If you live in the Chicagoland area, and are in the market for a Subaru, do yourself a huge favor and give Kelly Thomas a call at Gerald Subaru in Naperville, Illinois, and be prepared for a fantastic stress-free buying experience. Kudos to you Kelly, and Thank You for making my purchase smooth and my Saturday brighter! Best Regards, John read more

A couple Mondays ago I got a flat tire near my apartment. I had bought my car from Gerald Subaru North Aurora, but since I had a bad experience with them, I later bought a warranty from Gerald Subaru in Naperville. I called to see what the cost of the tire would be and I asked if they could get my tire changed the same day. The service department rep was extremely rude. He said I would just have to wait at the dealership and see if they could squeeze me in around their other appointments. During the entire conversation, he spoke as if I was inconveniencing them so greatly for even calling and asking questions. The dealership is about 16 miles away so I went to a Discount Tires nearby to see if they could at least help me get the spare tire on. When I got there, they said they could also replace the tire. I told the rep at Discount Tires that Subaru was going to prorate me 50% of the cost because of my warranty, so I wanted to go there. Discount Tires told me they would match the price. On top of that, they called their parts department right away because they don't keep the tire in stock. They were able to get the tire delivered and installed in about 2-3 hours. I felt that Gerald Subaru did not even try to work with me to get my problem solved. While I understand that they must have been busy, I did not plan for the flat tire. I have had my car serviced only by Gerald Subaru, thus far, even though there are plenty of other service options closer to where I live. I felt that since I have been a loyal customer, they should have at least tried to help me out. I would have been very understanding if they had given me some sort of time frame, but they wouldn't even confirm that they could change the tire in the same day and didn't seem to care at all about my problem. Overall, I would recommend neither Gerald Subaru location for buying cars or for service. read more

Purchasing a vehicle can often be a daunting task, but my recent experience at Gerald Subaru Naperville turned out to be remarkably pleasant, thanks to my salesman, Lenny Shukhman. This testimonial is to express my gratitude and to share my positive experience with others. Having decided to buy a late model towing vehicle, I knew I needed someone who would understand my requirements and guide me through the process with patience and expertise. I called Lenny, who sold me my last vehicle because he treated me like I was a close friend from the moment we met. He listened attentively to my needs and made it his mission to find the perfect vehicle for me. What truly impressed me was Lenny's dedication to customer satisfaction. He went above and beyond to locate a vehicle at a "sister" store and brought it over for me to assess. When I saw it, I was thrilled to see that it was exactly what I needed. Lenny's extensive knowledge and thoroughness were evident throughout the whole process. Lenny has been with Gerald Subaru for many years, and it shows in his confidence and expertise. He knows precisely what he can do and, more importantly, how to do it well. His quiet and caring style has earned him a wall full of award plaques, a testament to his exceptional service and dedication. If you are in the market for a new or used vehicle, I highly recommend calling or visiting Gerald Subaru Naperville and asking for Lenny. His professionalism, attention to detail, and genuine care for his customers will ensure that your car-buying experience is as smooth and enjoyable as mine was. You'll be glad you read this! read more

I was not pleased the last couple times I went here for service. I didn't really feel the service department was very friendly or happy to have my business. I don't think they put in Synthetic oil the last time despite me asking for it and having them note in on my account. (I assume they didn't because the last time I was in they didn't see it anywhere on the account/computer and that it didn't look like I had gotten synthetic the previous time - even though I know I asked for it and was pretty sure I paid for it.) The last two occasions I called to make appointments for an oil change, I got transfered to the service manage (two different occasions), and had to leave a voice mail message. But neither time did I receive a call back. How can they do that? Not just once but twice. The last time I was there a few months ago for an oil change they told me I needed front breaks. I had been thinking that I probably needed some work. day I paid for my breaks last December they told me that the back breaks were fine but the front breaks needed replacement. I gave them the go ahead and when I left the dealership the breaks were STILL making noise. I called right away and they said, oh, sometimes they stlll squeak right after you put new ones on. What? my husband was ticked that I didn't drive back but we are not that close to Naperville. Needless to say, that was the last time i went there. I now go to the location in Aurora and the service manager was so nice, and helpful, and the location was actually easier to get to. And the waiting room had windows with a view instead of in the basement. read more

As a woman purchasing a vehicle on my own for the first time in all my years of driving - I couldn't have asked for a more pleasant experience. Leo Lopez was my Salesman. He was transparent, extremely knowledgeable & paired me with a vehicle that was the right fit. I don't like all the new gadgets on the newer vehicles so did not all these functions presented to me, needed a car that would fit in my smaller garage & had a price range I had to stick to. He was not pushy, I felt NO pressure & he explained every function on the vehicle while on the test drive. Everything he presented to me was very clear. There were no surprises nor did I feel I was taken advantage of. Leo was understanding to my situation & quite the positive one. The whole atmosphere at this dealership was welcoming. Beautifully well kept establishment. I was repetitive with my some of questions & indecisive so I couldn't believe the amount of patience Leo & his managers had during this process. I'm extremely pleased with what they gave me on my trade-in, the managers Leo & Nino were pleasing to work with & purchased a great car at a great price. The Finance Manager, Anthony Mazany, was great to work with as well. Very friendly gentleman who explained each warranty option to me. He also made the finance part a smooth process to get me in & on my way with my new purchase! I highly recommend purchasing a vehicle at Gerald Subaru in Naperville. All around a great experience from this dealership. read more

Ask for Quinton Carlson!! I had an absolutely wonderful experience! I went in having 3 under 10,000 mile 2020 Subaru Outback's picked out and ready to look at. After talking to Quinton for a few minutes, he realized that they were actually on the other Gerald Subaru lot. I explained that I needed to see all 3 cars in person to really be able to make the decision, and though I wanted to work with Quinton, I had to do that I needed to do and I was going to go to the other lot. Instead of just letting me go, Quinton went out of his way to ask a manager for permission and drove 25 minutes to to the other lot, show me the cars, and then drove back 25 minutes with the vehicle I liked the most. Keep in mind, I could have very well not bought a car, so he went out of his way to spend time going back and forth to another dealership so I could still work with Naperville (where I wanted to buy a car originally) instead of using his time to get the next customer who walked in! He then was very patient with me when after test driving I explained I didn't want to come in to buy a car until the next day so I could have a night to sleep on the decision. He helped me bring the price down and was incredibly knowledgeable and personable. I would recommend Quinton Carlson at Subaru Naperville 100 times over! Nothing about my experience left a pit in my stomach or with buyer's remorse like my previous car purchase at another dealership had left me with. Highly recommend! read more

I have Never had such an enjoyable experience purchasing a car! I am not an easy customer, I shop around and test drove Many suvs (I Literally went to 8 different dealerships) before choosing this one and I am SOOOOO Happy I did! First of all EVERY single employee there, wether they are helping you or not, is super kind and friendly and not fakey friendly, but just "real", down to earth, smiling alot and beyond patient with my Endless stream of questions and test drives. After driving a myriad of mini suvs from several different companies, I finally narrowed it down between a Forester and an Outback...VERY hard choice here...& This was to be my first brand NEW car purchase ever : ) So I wanted to be careful and I wanted this to be special and it Really was. I came in on 4 separate occasions & drove 2~3 Subarus each time and Every time I came in they were so patient and professional. So~I finally decided and I cannot even tell you how much I LOVE my 2016 Outback BEYOND words!!!! It's like a spaceship inside, I feel so safe and WARM, the seat is perfect ( I have severe back issues and have NONE on this seat : ))) and my Outback has Unbelievable Fun techy & safety additions WOW!!!~And lastly, the courtesy and service post sale has been over the top. THANK YOU!!!! Especially to Ubaldo, Nino and (?Tony in financing who answered over an hour of questions : ))) You are all wonderful & I wish you all the best! read more

I had a situation in my life where I was in need of two cars. To say the least I was scared to death!! It's stressful enough when you have to buy one car but to need to buy 2????? That's when I ran into Neisure McMorris Jr at Gerald Subaru. As soon as I met him he was polite, professional and in NO hurry to sell me a car and believe me, that is a good thing!! He sat down with me and wanted to know everything about my needs. He didn't rush me, he didn't push me into making a decision, he allowed me to look through the inventory at my own pace and put absolutely no pressure on me at all to make a purchase. When it was time to make a decision, Neisure was actually the first sales rep I have EVER dealt with to say to me "Patrick I don't think this car fits your purpose" and then proceeded to show me a car that cost far less then the one I was looking at!! He didn't care about his collision nor did he care about selling me anything more then what I needed instead, his focus was solely on what was best for me and my family, period!! I wound up buying both cars from Neisure and not once have I since had a single second thought or negative thought about what I got. Talk about trust and respect, Neisure has mine totally and completely. Thank you Neisure and even though I'm relocating because of my job I am ABSOLUTELY COMING BACK TO YOU FOR MY NEXT CAR!!!! read more

I worked with both Anna Smith (internet leads consultant) and Kelly Thomas (sales). Both were very helpful, professional, knowledgeable and friendly. Anna got me lined up with a Forrester that was in transit from the factory that was configured as I wanted. I came in for a test drive with Christopher Vanlue (a Subaru expert from his late teens) who knew everything there was to know about Subaru and helped me with my decision. Then Kelly Thomas went the extra mile to get me the information and final pricing numbers I needed to finalize the deal. A couple of weeks later, when my Forester arrived and I went to go pick it up, Kelly greeted my wife and I and took us through the paper work process along with Asim, the finance manager. When the paperwork was completed, Kelly did a great job of walking me through the features with a hands-on demonstration, got my iPhone paired with the Forester, snapped a photo of my wife and I with our new Forester and sent us off with a friendly smile. When I got home, there were a few e-mails from Kelly with helpful videos on getting things like HomeLink garage door programming. All in all, a very pleasant car buying experience. Gerald Subaru of Naperville has a great team and I highly recommend Kelly and the rest of the staff at Gerald. read more

I couldn't have been happier with my experience leasing a Subaru Legacy from Gerald Subaru. My 2005 Toyota Camry and I were truly old friends and to be perfectly honest the new cars with all the technology kind of scared me and behind that wheel I felt like I was commanding a rocket ship. Jeff Calhoun, my sales consultant, really managed to take much of that fear away. He clearly and simply instructed me on the basics, set my radio to my favorite stations, and even downloaded my phone book into blue tooth. I was so proud of myself when I called my nephew, who was my chief negotiator, from my car to tell him that everything is perfect. Besides walking me thru the basics Jeff constantly made sure that I was comfortable offering goodies from their snack room while I was waiting to see the finance manager. I will definitely suggest Gerald Subaru to my friends who are thinking of purchasing or leasing a Subaru despite the fact it is 1 hour away from where I live. Gerald Subaru has a large inventory of cars to draw upon, it a clean, attractive car dealership, and has friendly and knowledgeable employees like my sales consultant Jeff Calhoun working there. read more

I had a great experience working with Hubert Sneideris. Hubert was friendly, funny, and genuinely enjoyed his job. He also was knowledgeable and willing to accommodate our requests. The first part regarding the car test took about 2 hours. We booked an appointment and received a quote online from the internet office of this dealership for the care we knew we wanted ahead of time. We spent most of the time test driving the car and learning about the features. The base model of the Impreza is pretty great. I was very impressed by all of the features included in the base model. To start, 4WD and a lifetime warranty on the engine and transmission, and the tech is really exciting. Most notably the "eyesight feature" which is used to prevent a front-to-back collision if you approach a car from the back. Lane assist and adaptive cruise control are also extra convenient. It's also got a modern interior with carbon fiber trim We spent another hour with Hubert after the test drive, he went into detail about the financials and was reasonably cooperative during the negotiations. I'm looking forward to continued care from Subaru and the team! read more

I purchased my WRX recently from Gerald. I shopped around, did my homework on what the car should be selling for & after negotiating the facts they gave me the best deal. My car was not supposed to be ready for at least 8 weeks. I wasn't sure if I wanted to wait that long & went back & forth with my decision. I must have called & texted my salesman (Leo) numerous times with my indecisiveness. He was quite the patient one & even got back to me on his days off. I received a phone call one evening from Leo stating they had my car in Wisconsin. He personally went to pick up the car the next day so I didn't have to wait any longer. I can appreciate when a business goes out of their way especially knowing I wanted to enjoy part of this summer with my new vehicle. Both Leo and one of the managers Nino made it an extremely smooth purchase. They were extremely accommodating & even gave me a good price on my trade too. Thank you gentleman. Making the trip from the North suburbs was well worth it. read more

I purchased a 50th Anniversary Subaru Legacy from Gerald Subaru of Naperville. Russ Harris was a pleasure to work with form start to finish. Marie Stepanek was prompt in sending me an aggressive online quote for the car. She was prompt in returning my phone calls and ensuring the car was still available when I inquired about it. Russ and Marie helped me get the best possible price and 0% financing on the vehicle. Russ thoroughly explained everything to me on the phone and there were no unexpected surprises. As an out of state customer, Russ coordinated getting the paperwork sent to be overnight. He also helped in coordination of having the vehicle shipped to me since I am 8+ hours away from the dealership. I would recommend Russ Harris, Marie Stepanek, and Gerald Subaru to anyone looking for great service and a painless experience when purchasing a vehicle. When I trade up in the future, I will not hesitate to go to Russ and Gerald Subaru first. read more

Just bought a 2024 Subaru Impreza Sport for my daughter. We worked with Aaron R. to find just the right car for her. He was easily the BEST salesman I have ever dealt with. No pressure to buy more than we could afford, checked to see if there was backstock that might meet our needs and when we chose to buy new, he had great information about pricing, and he kept in touch with us after the down payment and while we waited for out bank to finish the money details. On delivery day Aaron collaborated with us on a really fun way to surprise my daughter with her first car. We had a very specific idea and Aaron more than came through for us. If I could give him 10 stars I would! Only one negative was Business Manager Mike who was slow, abrupt and rude after making us wait 45 mins to finish the paperwork with him. I'm glad we met Aaron and Used car sales manager Mike first or I might have been writing a different review. read more

I bought a 2020 Subaru Forester here a couple weeks ago and decided that I had report the great experience I had here. My brother and I came in after doing a fair amount of research and we ended up working with Leo to close the deal. Leo was the best car salesman we had met. He was patient with my questions and was not overly-aggressive like some of the other dealerships I had gone to. One of the biggest things I appreciated from him was his willingness to slow down and explain everything around the cost of the car. He made sure there was no confusion from my end around different trims/packages/financing terms. Leo was professional, polite, and well-dressed. He also followed up with me after the sale to see if I had any issues or questions! If you are in the market for a Subaru, I will be recommending you to speak with Leo at Gerald Subaru in Naperville. read more

My husband and I found ourselves car shopping after 2020 claimed a couple more victims - both of our cars! My husband was a previous Gerald Subaru customer, so naturally some Subaru models were finalists on our new car lists. Though we also liked other cars from other dealers, the commendable service and genuine camaraderie we received from Leo Lopez at Gerard Subaru definitely helped sealed the deal and purchased not one but two vehicles from him! The whole car buying process can be so draining and daunting but Leo made it incredibly pleasurable and we felt very well informed, very well taken care of and very appreciated as valued customers. His efforts went beyond our expectations and we would highly recommend him and Gerald Subaru for anyone looking to buy a new vehicle so they could experience the same above and beyond customer service we did! read more

Jeff Calhoun was amazing to work with. He was clearly knowledgeable about all things Subaru but never once came across as being pushy or sale-motivated. He truly wanted to answer our questions and help us find the best car for our family. Jeff made sure that we were satisfied with every step of the process, and he also took the time to make the process incredibly transparent for us. I LOVE the private test-drive course. Not only did I not have to stress about facing down rush hour traffic in an unfamiliar car, but the course is designed to show off different features of the car's handling that might not show on a straight, level road. Everyone we encountered was cheerful and pleasant, even at 8:00 on a chilly October night. Overall, this was a very low-stress - and ultimately successful - purchasing experience. read more

Ricky Rodriguez was the sales person whom I worked with when I went in for a test drive last month. He is both extremely professional, patient and polite. The non-car person that I am, he not only answered all my questions, but did so in such a way as I could process readily the information he was conveying to me about Subaru. He was both extremely patient as he explained all in a manner I could comprehend. Instead of trying to impress me with his knowledge, he was more focused on me becoming more knowledgeable. Although I did not buy the car (due to personal circumstances that has nothing to do with the quality of Subaru cars), he made a quite an impression on me as I visited several dealerships in the area. Ricky does stand out ... if you visit Gerald Subaru - Naperville, ask for Ricky Rodriguez! read more

I purchased my new car back in March. My first time at this dealership and they handled the process wonderfully. Had visited many different dealerships prior to coming to Gerald, and purchased there the first time I visited. I dealt with Lenny, Maria, and Michael Price, and couldn't have asked for a better team to work with. Lenny was my salesperson throughout the process and I would highly recommend asking for him if you are going in. He was patient, knowledgeable, didn't rush me, no hard selling me, just took time with me, listened, and educated me on what I was looking at. If I owned a dealership, I would reach out to Lenny! Oh, and by the way, I love my car. Thanks so the whole team at Gerald Subaru in Naperville. read more