My car had problems. Trish Svizzero in Service was honest and to the point. The repairs were going to be too expensive considering the car's market value. So, I wisely decided to buy a new or used car. Jeff Walker in Sales recommended a clean pre-owned 2019 Subaru Forester Sport. The car was purchased, maintained, and traded in at Gerald Subaru. Perfect!!! Leo Katsnelson, pre-owned car sales manager answered my very specific questions about the options on this car. So many options lead to so much confusion for the buyer. Tony Mazany, Sales Manager, gave me great advice about after-purchase options like a maintenance plan and a remote start. Great!!! Mike Price, Business Manager, secured the financing and wrapped things up. So in summary, what started out as bad news, turned into great news. I highly recommend Gerald Subaru without hesitation or reservation. read more

Had an experience before where I came to get an oil change before taking my new Subaru on a road trip. They didn't put any oil back in the vehicle and the car stopped working about a mile down the road (middle of hot summer). They ended up allowing me to take a rental on the trip and replaced the engine for free. I decided recently to give them another chance because the customer service was at least good. This time there was an understandable mistake, originally putting $0 for my oil change on the estimate, which on the final receipt was not the case. In talks about this I felt they were trying to brush me off and simply tell me to have a good day, so I brought up the original incident to which I was told I was not telling the truth (I have documents). It felt like I wasn't taken seriously or respected at all given what I've had to go through. I haven't ever had an issue driving further to any other Subaru dealer. read more

Leo, is amazing. Leo excellent customer service skills won me over. It takes time to build a connection with a client, Leo can do this in one phone call. Leo is extremely knowledgeable, confident and funny ; you have the perfect person working for you. He won my business. My family loved that he was bilingual. K.C from part was awesome he helped locate an item I needed and gave me advice , super friendly. Tony from finance he was Amazing. He made signing my life away ( joke ) fun. It was pleasure buying my car, Thank you read more

Gerald Subaru - Naperville - My new Subie - Car Dealers Near Me - Naperville, Illinois

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I originally bought my Subaru Ascent in 2020 from a sales representative Nick. That's where the problems should of been a glaring issue. I trade in my Outback which I loved to get a bigger car for our family. When I did I wanted to trade the weather tech mats out for the original outback mats. He insisted he was going to take them for his car and he would give me a couple sunglasses and cups that I wanted in return for leaving it. I thought no big deal he was nice at the time and I was going to sell them. He never followed through with that promise, but he sure did steal my mats. I liked the car at the time besides the brakes squealing which I thought was due to it being new. Fast forward to today Ive had 4 brakes jobs front and rear they always squeal except for the new fix that was issued, but the rears they will not cover yet. Ive paid for all, but one. The transmission has problem, but they will not fix it since its not complete failure yet or lights are on. Yet to top it off the most recent thing that finally has me so upset is I go in knowing the wheel bearing is bad. They tell me both rear wheeling bearings are bad and its $1400. Which I won't get into price even though come on bearings?! lol I asked specifically are you sure its both and the rep replies "yes." I take it to Hawk Subaru in Joliet and they tell me its only one. Which I could hear it so I was pretty sure that was the case. Im tired of being lied to and never given an honest an answer from these people. They always tell me some lie on the brakes, the transmission, and now wheeling bearings instead of just owning the problem and making it right. If I were you buy a bike instead of shopping here. It might seem like more work, but not as much as dealing with Gerald Subaru. read more

Every time I visit this dealership, the experience changes. Today, I stopped by to buy a cabin air filter. It was quite windy, and the the moment I opened the car door, wind blew the car door open and the door created blemishes on the Forester that was parked next to me. I ended up talking to Chuck, and I told him to put me in touch with the customer who owns that Forester, because I wouldn't want somebody to do that to my car and drive away. How Chuck handled the whole situation was beyond impressive, and for that, I want to give the service department more of my business. This guy truly knows what customer service is. I walked away impressed. read more

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Just a shout out to Jim McIntosh. Great salesperson. No pressure unlike some dealerships we visited. Went with a different brand but if you're in the market for a Subaru I'd ask for Jim. read more

I went to purchase a new Crosstrek. I dealt with Jesse Bush who was excellent. However, Tony the general manager had to be involved in the sale. They wanted 15% extra on the base price because of demand!! After 3 different negotiations we lowered the 15% (8k) to 8% then to 4% and then to a mere $845. I left and surprisingly within 10 minutes the $845 was removed and they wanted me back. Typically used car salesman technique. Just greed. I think Jeese Bush is great but the GM is slime. read more

I bought my legacy a back in winter 2020 and I love my car! Every time someone compliments my car, I tell them to go to Gerald Subaru in Naperville and recommend Anthony Mazany, one of the managers, and Jeff Walker, sales. Jeff was very knowledgeable, kind and answered all questions without hesitation. Anthony went above and beyond to make sure I got a deal I was comfortable with and made sure I walked out happy. His level of customer service was just above and beyond! I will always recommend Gerald Subaru of naperville to all my friends and family! read more

I had a real good experience at Gerald Subaru buying my new Crosstrek. Easy to work with and very professional. JohnPryor and Anthony Mazany made it a great buying experience. Definitely recommended! Great follow up also. read more

Gerald Subaru - Naperville - My new Cool Khaki Gray Crosstrek! - Car Dealers Near Me - Naperville, Illinois

Purchased a 2022 outback last week- dealer tried to add a 20 % surcharge due to supply chain issues . We ended up paying a surcharge- not 20%.... Listening to CNBC this morning - they called this price gouging - Car manufacturers not happy with this trend. Bottom line - we're a long time Gerald customer (4 vehicles) - rethinking this approach in the future..... read more

Normal scheduled 18,000 mile maintenance on my company fleet vehicle took over 2 hours. They told me it would take 30-45 minutes from when they receive authorization from the fleet company (took 5 minutes to get authorization every other place I've been). I decided to wait in the lounge - it was a very nice lounge with great accommodations. 1.5 hours in they tell me 15 more minutes then another 15 minutes. Go elsewhere unless you have nothing but time on your hands. This process has never taken more than an hour at other dealerships and if it is going to take this long then be transparent. read more

Service Technician Trish was great. Set prices aside. Brought my vehicle in my regular checkup to maintain the warranty. She is very personable and professional. When it came down to the appointment going longer than was expected, she quickly offered and gave me a loaner. She can take her next therapy hike with her head held high. read more

I was disappointed for my recent two visits, I am not sure if my experience with one sales person representative to the whole dealership or not, but I really feel unpleasant and depressive after each visit, I am trying to find a good reason to go back continue my shopping, but it's hard to have encourage to pay another visit Nino, thank you for your response. I have been driving Honda Cr v for many years and I want to try Subaru Forester this time as I need a new car in July. I met Uboldo twice and really feel unlucky to have him as a sales contact. Each time It's wasting of time and trip to listening his sales pitch and useless information, and a high offer price that he did not give any details on how he get that price. I just felt he's not interested in selling a car to me. So I gave up and went back to Valley Honda for my new car. Thank you again for your concern. read more

We dont like car dealers to start but Gerald just reinforced this. Told us we could not pay a deposit and come back next day to pick up car so we sat there for hours that we did not have that day. On way out the door they handed me one set of keys. Nothing was said during the sale about 1 set of keys. Salesman told me the old owner was bringing the other set. Well after several weeks of calling and emailing them for the other set of keys they told me tough too bad, they dont have another set and it was my problem read more

I was looking to replace my 2015 Forester which had been totaled in an accident. I decided to check out the selection at Gerald Subaru in Naperville since it was closest to home. First impression upon walking in, the dealership is very clean and modern with a spacious waiting area. Trace was the first salesman to greet me. One hour and a test drive later, he pointed me towards a vehicle I could afford with the options I wanted, but I had to wait about 3 weeks for delivery. All in all it was worth the wait. And there were no unpleasant surprises, hassles or fees at the closing. Thank you Trace and JT for making my buying experience as pleasant and trouble-free as possible! I would definitely recommend buying at Gerald in Naperville! read more

I will contact you via email tomorrow. I just got back from vacation. I am unsure to whom to address this letter. I received a reply to my Yelp review from Alex M., but the review was signed by Chuck Dziak. Either way, I think my Yelp review addressed the problem that I have been having. Everything worked on my car when I brought it in for the airbag recall. When I picked up my car after the initial repair, I found that the car had not been reassemble completely. The center console was loose and pushed out of position. I walked back in and informed the technician, the sent a gentleman out with a screwdriver who pushed it back into position and tighten it down. When i was almost home, it occurred to me that I never checked the items on the center console to ensure that they operated correctly. It was then that I noticed that the seat warmer on the driver's side didn't work. I called right away and was told to make an appointment to bring it back, and it would be repaired. I made an appointment to bring it in. In the meantime I noticed that my CD player was not working and sounded like it had a short. I called and let the service technician know. I was told that they would take care of it when they addressed the other problem.  When I brought it in, they told me that they couldn't fix the seat because the seat coil burned out. This didn't make sense to me since it worked just fine before and now it the switch didn't even light up on the center console. They also told me that they replaced all the connectors for the radio and tested it and it worked fine. I was told that my car is old and that things stop working in time, and that the parts for my seat were no longer available. I took my car back, on my way home, I tried the CD player and it worked for about three seconds and never worked again. I was told to bring it back and they would fix it.  I made another appointment for follow up repairs. While waiting for the appointment, it got colder out. I needed to use my windshield defogger to get to work at 4am. I tried to turn the dial to defogger, but it stayed on vent. This led to me not being able to see well enough to avoid an accident. Fortunately, I only scratched the front driver's side bumper. I brought the car in for what I thought was to have the radio addressed and to fix the vent selector dial. Instead I was told that there was nothing that could be done about my radio, but the felt the vent dial was an easy fix. I was told that the manager had been apprised of the situation and he said that there was nothing that could be done. They were able to repair the vent selector, and I was told that they would petition Subaru for a radio and a switch for the seat warmer, but it was not likely that they would do anything for me. Now I have a CD player that won't play and I have a seat warmer that doesn't work. I have had to drive an hour each way, several times, to get repairs for items that were fine before the recall repair. I have been put in an unsafe situation due to not being able to to see out of my windshield because the defogger didn't work because of work that was not done correctly.  I have tried to be patient, but if I did work like this at my job, I would be putting people's lives at stake. I'm not asking for anything extra. I just want my car working as it was when I brought it in.  Sincerely, Marguerite Kurowski read more

I just bought a Forrester From Gerald Subaru In Naperville. The best Experience I ever had making a purchase. Kelly Thomas my sales person and she was outstanding. She is so knowledgeable and professional. I do recommend purchasing from Gerald Subaru and Naperville and Kelly Thomas was awesome. I'm so happy with my New Forester!! M S Naperville!! The Mangement Team and the Finance Manager were very professional and reallyy listened to my needs!! MS NapervIlle read more

I really need to give Kudos to Gerald Subaru, their management, body shop and especially salesperson of our day Kelly Thompson for their efforts. This all began after my wife's Subaru Forester was rear ended Monday afternoon and dropped off Monday evening for repair, by Tuesday not only was the estimate completed the insurance adjuster also approved their estimate. Being an excellent body shop naturally they would be booked for two weeks ahead, unfortunately the insurance company didn't want to pay for an extended rental and deemed the car drivable even though the rear hatch was inoperable. This would be a serious problem in the event my wife had a flat tire and would be unable to access the spare. To be honest, I am not the most patient human being on the face of the earth, and the thought of my wife driving a damaged car wasn't an option. I really didn't want to get on the phone and argue with an insurance adjuster, so I came up with a harebrained plan, trade the wrecked car and have my wife drive out with a new one. Kevin Connors from the body shop helped get the wheels in motion, Ubaldo Rodriguez the sales manager worked with me and did some horse trading finding a wholesaler interested in a "slightly" dented Forester. Salesperson extraordinaire Kelly Thomas had the patience of Job with helping Connie decide on which car suited her best. My wife loves her Subies, she has had two Outbacks, two Foresters and now a Crosstrek. Kelly even located a red Crosstrek at another dealership and was willing to drive and make the trade. Connie then decided on a silver one that they luckily had in stock. Did I mention that Kelly was already off for the day when Connie was able to come in? As a super mom Kelly fed her family and rushed back to the dealership, even staying past 10:00 to go over all the options on the new car with us! To show her appreciation Kelly even gives her customers a Subaru gift at the close of the transaction. It was the Gerald Subaru of Naperville's exceptional customer service and working with me and thinking out of the box that turned my wife's frown to a big smile when she drove away in her new car. I truly appreciate all their efforts. read more

Gerald Subaru - Naperville - New car, replaces the one that got hit yesterday. - Car Dealers Near Me - Naperville, Illinois

Two weeks ago, I visited Gerald Subaru in Naperville for my first and only visit to this dealer. The sales person was very high pressure and I decided that I needed time to think about my purchase and weigh my options. Yesterday, I decided to move forward with the purchase of a Subaru and wanted to follow up with the sales person as to the new interest rate incentives announced by Subaru last week. I received the following e-mail from Glenn Miller at Gerald: "No we can't. Toyota will be better for you if all you are looking for is rate. I sell cars not rate. Dean worked for you that Saturday to get you the 1.9% because we wanted to help you out and earn your business, and even though we worked on it you didn't want to commit anyways. I say stick with Toyota. That's where your 0% will be. Good Luck." To say that I am disappointed and shocked at the response would be an understatement. I am sure Toyota will be thrilled that the Subaru sales person told me to go buy a Toyota but even that is questionable because does the new car industry really need one more female car shopper absolutely disgusted with car buying process and bullying by a car sales person. read more

Gerald Subaru - Naperville - This was after my one and only visit to Gerald Subaru, - Car Dealers Near Me - Naperville, Illinois

I had a great experience with service for my car at Gerald Subaru. My service advisor was Collin M. He not only was professional but I feel went above and beyond to make sure all my questions were answered to where I could understand it. It was refreshing to have someone who didn't make me feel rushed or that I was just a number. I will Definitely take my car for service again to Gerald when needed because of Collin and how his exceptional customer service was. Very nice young man that is knowledgeable and goes the extra mile for his customers. read more

Bait and switch. They give you an indication of trade in value (that I did get at another dealership without a problem), made me drive 140 miles in total to make the deal happen and basically were 2000$ under fair trade in value (which the Milwaukee dealership paid) and 2000$ more expensive on the same car I ended up getting at another dealership. Lying sacks and absolutely untrustworthy. As I was waiting I could hear them lie to an old couple right in the next booth. Sadly, dealership like this give car buying a bad name. Be warned because these guys lie and want to rip you off with cheap transparent sales tactics. EJECT EJECT. read more

Sales and service are great. They even sent a Customer Satisfaction representative to my home to review the features of the car and make sure I understood. Everyone I dealt with was friendly and courteous. The dealership is clean and well maintained. They have a nice waiting area and provided a loaner if the service took more than an hour. I would highly recommend Gerald Subaru of Naperville. read more

I leased my Impreza here in 2019, so naturally I returned to Gerald Subaru to trade in and get a new lease. I took the time to make an appointment ahead of time with Nick Gruic, and upon arrival Nick was not prepared for the appointment. We were passed off to someone new who had no experience with leases. He needed to speak with management for every question. Then we met Jon Thongphadith (JT), a sale's manager, who proceeded to offer way too low on my trade in and proceeded to offer a lease with a $400 monthly payment after $10,000 down payment on a $24,500 Impreza. He never checked my credit, nor was he transparent with all the numbers used to get this number. Any consumer would know this number is wrong for a lease, and there should have been more transparency. I feel like Gerald Subaru does not want to lease cars, which is odd because that's throwing away a lot of business. JT also interrupted me and my dad every time we spoke. In the mean time, Nick never took over his own appointment or come over to see how we were doing, and for 2 hours I watched him talk and joke around with coworkers on the sale's floor. So, after 2 hours, we left with absolutely nothing when I was expecting to lease a car that day. Unfortunately, the whole experience was unprofessional, degrading, and humiliating. My advice to anyone in the area shopping for a Subaru is to go to any other dealership but Gerald. As consumers, we have a right to fair and professional transactions. I don't think Gerald Subaru can deliver on the basics of acceptable customer service, let alone excellent customer service. I'm looking into a Toyota now. UPDATE: Nino McMorris, General Manager, contacted me to hear my side of the story and to issue a defense more than an apology. No effort was made to keep my business or offer a fair lease deal. As a general manager, he was unaware of the appointments his team makes as well as what business is trying to be accomplished through these appointments. He interrupted me numerous times, which as a women, is degrading and insulting. It is also important to note he was among the coworkers laughing and talking with Nick, who didn't honor my appointment in the first place, during my 2 hours at the dealership. At no time did Nino or Nick come to talk to us during the appointment. During today's phone conversation there continued to be no transparency on what numbers were used to calculate lease payments. It was an unsavory and unproductive conversation that made things worse instead of better. "I'm sorry you feel that way" is not an apology. Instead, it's a refusal to accept accountability and an effort to place responsibility back on to me, the customer. This is gaslighting, and is completely inappropriate behavior from anyone in a leadership position. Again, Gerald Subaru is not dedicated to excellent customer service, customer retention, or fair and honest business transactions. My advice remains the same, do business with another dealership. read more

Great experience here. My salesman, Michael O'Brien, was great. He was happy to work with me over a couple of months (I took a bunch of time researching and pondering the right car) and he never got pushy - always stayed helpful. I'd happily buy a car from him again and recommend him without reservation. read more

We were very pleased with our purchase experience at Gerald Subaru. The service was good and the price was fair. We purchased a Crossrtrek and are extremely pleased with the vehicle. Ours sales person Kelly was great. After a serious personal matter came up with Kelly she handed us off to Nick to conclude the sale which went smooth. I recommend both Kelly and Gerald Subaru to anyone looking to purchase a quality vehicle. read more

Kelly Thomas was our sale consultant, and she helped us to purchase the Subaru Forester 2019. She suggested us to trade in our old Subaru Forster 2017, and bought a Subaru Forester 2019 at the reasonable monthly car payment. So, we decided to do it. She is professional; we are very satisfied and happy with her service. We liked Kelly Thomas to keep her promise to have remote engine start and car garage openers on the mirror for us. We can't say enough great things about her. We are so excited with our purchase, and Kelly Thomas was beyond helpful with finding a Subaru Forester 2019 for us! Overall, we strongly recommend her. Hui read more

Purchased a car from Gerald Subaru...came in with another brand of vehicle because of some scratches to see if they could refer me to someone...Tony Mazany and the Used Car Manager Leo Katsnelson went out of their way to try to rectify it while I was here....best customer service from any dealership ever...highly recommend. read more

If you like sleazy car dealer games, this is the place for you! The "Sales Manager" ruined a simple and sure sale with games and nonsense. Found a car on their site in their used inventory for one of our kids. The car was listed at $18,995. On the website listing was a "Get Today's Price" link, which after completing, received an email offer for $18,495. Based on KBB - that was a very fair price. Great! Easy so far! Headed to the dealership after work to test drive and with every intent of buying. The sales associate was friendly, helpful, and not at all pushy. The car had originally been purchased from this dealer, and all the maintenance had been performed there. Complete vehicle history, clean CarFax, balance of mfg warranty plus the Gerald lifetime warranty. Again - great so far! After the test drive, asked the sales person to begin putting the numbers together. No trade. Will consider financing or cash. Yes, planning to buy tonight - lets just keep it quick and simple. If you can do anything more on the price, would appreciate it, but ready to wrap things up. Very easy, and certainly not an aggressive negotiation on my part. Now the "manager" gets involved. I'm handed a sheet of paper inflating the vehicle sales price to over $20K, plus adding window etching/security, two (2!) sets of document fees, and something else for about $500 that wasn't listed in the line items (the total with tax was about $500 higher than it should have been). When I asked what I was being presented was told "Well, make us an offer. What do you think the price should be?" Wait a minute? I have to waste time with you to get the price that you have listed on the website? Have to waste time with you to get the price that you offered when I filled out a form on the website? Ok, how did you arrive at this total out the door price? There is $500 in the total that is not accounted for in the line items? "That's tax". No, it isn't. See - here is the calculation for tax. What else is being factored into the price that is not listed? "Well, I can talk to my manager" Ok, I'll come back to the price. Let's deal with all the documentation fees. Why are there two documentation fees? "Those are fee's we are MANDATED to charge by the state." Sorry, not true. The state places a cap ($303.60) on the maximum amount you can charge for the documentation fee, they don't mandate that you charge it. They certainly don't mandate that you charge for it twice. Had you not pulled the other nonsense and did a single doc fee like most other dealers, I would have just paid it without a word. Ok, lets leave the double documentation fees. I'm not interested in the $999 window etching/security. "Oh, we do that on every vehicle to keep it from being stolen." No, let's take that off, I won't need that. "We can't take it off, we've already done the work to complete it - it is a part of every car we sell." Ok, I don't feel like spending time on this...lets just keep it simple. Forget that I don't want it. Since you sold the car originally, you've already been paid for it, right? "Well, make us an offer." Ok, I already did that. I asked you to put the paperwork together for the ADVERTISED price. At this point, I thanked my sales rep and headed for the door. "Wait, just give me a minute to talk to my manager". No, but thanks. It's 2021. Do you really need to play these games? I didn't come to play negotiating games - I came to buy a car at the price you advertised. Congratulations, you've inspired me to my first ever Yelp review. Looking through the others - looks like my experience is not unique. Love may be what makes a Subaru a Subaru. Sleaze seems to be what makes Gerald a dealership. Buyer beware....especially at this dealership. read more

Reluctantly brought my car back into Gerald Subaru in Naperville after waiting three hours for an oil change a few days ago. The only reason I came back to this location is because shortly after that visit I got a flat tire and didn't want to drive too far. I requested a shuttle, but was told it would only take 35 minutes, so I figured I could wait. I have now been waiting for approximately two hours. I was never told if the tire would have to be replaced or if it only required a patch until I texted the guy after waiting an hour with no update. Never again! read more

Kim was so helpful and made the experience of buying my first car so easy and stress-free.

I liked my Subaru Forester and the way and price I purchased it from Gerald Subaru Naperville. I would say the service had been excellent in the past very cordial and satisfactory. The thing that turned me off was that pricing tactics in my last visit. I took my car for a diagnosis and fixing about vibration at high speed. It was diagnosed as suspension issue. It was excellent service until I was showed and shocked by the quoting price - listed every potential issue (including maintenance) with a total tag of about $4400. Seemed it was expected I would hand over that amount. I understand dealership service apartment pricing is usually higher than local chain car repair shops, but not that blatantly trying to maximize customer's spending. The reason I took my car to dealer is that I suspect the car had computer data problem that normal workshop would not be able to deal with. I argued the charge on additional item of "shop supply" (?) that was not informed beforehand and finally got it dropped. I paid $159 for the diagnostic. I was also not happy for the service person pressed me to do fix there, ask "what you are going to do with your car" sounds like "I warned you about the consequences if you do not fix it" - I felt not happy about the tone. Finally I fixed my suspension at my local Mike More Mile workshop with a cost of 30% less and good service. I would be happy to fix it at the dealership with 30% more cost, if not for the pricing tactics, too obviously aggressive. read more

Overall the service is fast and good, I never purchased anything from here outside of utilizing the service center. Generally I think the pricing sometimes isn't accurate, especially for an experience I had to replace a bulb and it cost me more than what was quoted simply because a bulb next to the bulb that was burnt had to be replaced as well. Granted Subaru did a horrible job designing the head light bulb and replacing them requires one to go through the bumper area. Nevertheless, I wasn't too pleased with the end of repair cost. I did get a call from their customer service department, and have given theme my feedback. I think these guys take customer feedback seriously. I would probably buy a car from here. But I think the service department pricing is just a bit off or at least I think. Example synthetic oil changes are 79.99 for 4 cylinder, but at one point used to be 60 some bucks. Maybe prices increased since last year but again, it's just what the dealership may have decided. read more

The service department is great. However, their sales approach feels underhanded and unfair. I'm not sure that it's 'pushy' but for sure I feel like they're always double dealing and trying to trick you or short change you. I was a customer for years without really realizing this. I have now visited another area dealership and my experience was 100% positive (Napleton Subaru of Schaumburg, in case you're interested). I am a loyal and long-term Subaru owner and it's with some sadness that I criticize this dealer. Subaru vehicles are amazing, but if you're looking to buy, don't go to Gerald. read more

They posted a car for sale on cars.com for significantly less than what they have it for on the lot. Buyer beware as they will pull a bait and switch - get your hopes up for getting a good deal then tell you that car is not available, and they will waste your time and try and sell you a different car. Very unethical and poor strategy to get customers read more

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We love our Subaru. This place, not so much. We lost our backup key and called about getting a new one. They gave us an appointment for 3 weeks out. The day before, we were contacted via text asking if we had ordered the new key. Of course not, no one told us to. So, we called back and ordered a new key with the parts department -- $165... for key. Also 3 more weeks until it's there. I call the day before the appointment #2 to make sure it is there, nope. But they promise it will be there next week and me a third appointment for 11am. I get there, pay for the key, then they send me over to service to have it programmed. They want another $87 to program the $165 key. I explain we were never told about the additional cost to program the key. The service manager, Chuck, says yes you were. I confirm with my wife; we were both told just be sure to bring the key you have. Which I did. When I pointed out what they were doing is called 'bait and switch' which is illegal, Chuck said, "if you can prove it." Again, we love our Subaru, but would not recommend going to Gerald Subaru. read more

If I could give this car dealerships zero stars that would be the case. This particular car dealership is trying to rob customers blind. I went in and asked for an out the door price on a car and instead was given a $5000 increase over the MSRP of the car. If you wanna feel like you've been taken for a fool, shop here. Otherwise, head to just about any other car dealership, even slick Willy's. At the end of the day people are not stupid. At the end of the day people want to feel like they've gotten good value for their money and that they are willing to continue to see a particular dealer for their service over the lifetime of the vehicle and continue to shop there. Gerald Subaru you need to smarten up and wise up quickly. Because right now, you had a serious customer leave with a bad taste in their mouth -- and trust me, people read these reviews. And FYI, my salesman was young and new, and perfectly fine, but the dealership perfectly sucks! read more

Gerald Subaru - Naperville - Car Dealers Near Me - Naperville, Illinois

After an accident that totaled my car, I was suddenly in the market for a new one. Subaru was a name that came up with cars in my price range so off we went. When looking at the cars in the showroom, it was totally no pressure. Just if you have any questions, let us know kind of deal which was fine by me. We liked the Forester and after some lunch, decided to come back and do a test drive. That's where things took a nosedive. We got hooked up with the salesman from the morning, and things seemed ok. Then we started the test drive. I was only allowed to drive it around the test track they have for all the dealers, and wasn't offered an extended test drive at a later date if I chose. Didn't go over any features or point out anything the car could do related to safety during the test drive. When asking about any incentives or promotions, I got told "At Subaru we don't do that because the car sells it's self". Uh no, pretty sure it's your job to sell me the car. All in all, the sales guy was a prick and we will not be back. Do yourself a favor and visit the Mazda dealer next door. They know how to treat their customers right. read more

My daughter and I went here to buy a 2022 Crosstrek Premium to replace her 11 year old Impreza Premium. We looked on their website to see if they had what she wanted. We called to make sure this was actually in stock and not some sort of ploy to get us in the door. We were told "yes, it's physically in stock and that they actually have 3". That's where the fun ended. We got there and spoke to a sales person. Straight off the bat he has us test drive the expensive one. She didn't "love" it so we drove another. She then was back and forth multiple times indecisive. She finally settled on the less expensive one (nursing student) that she could actually afford thinking the payment would be do-able. Here's where it gets even worse. The salesperson starts talking about this that and the other thing, so fast we have a hard time keeping track of what is being said. They add a "protection package" that is a $1400 add on we can't get out of. $7000 "marketplace adjustment" and only $750 trade in, stating it's a wholesale they won't make money off of it. After haggling they lowered the "marketplace adjustment to $4398 and upped the trade to $1500 and stated "final offer". My daughter wanted to take it. I should have told her to walk but that's my fault. My daughter had new car stars in her eyes. We then go into finance and they turn around and sell her an extended warranty that she was never sure what she was buying. I left the room to use the facilities and that's when he did it. We did walk out of there with a car. But when I looked at the paperwork she ended up paying $40,000 for a little fancier than base model Crosstrek. Cosstrek Premium 2.0L. The next morning while drinking my coffee I decided to look for the Impreza she traded in. There it is stating "Just In"! $7995. My jaw dropped! They didn't even wait a full 24 hours! So they technically made $12,000 off a nursing student when all is said and done, between mark up of Crosstrek $4398 and $6500 cleared for Impreza plus $325 doc fee!!! I decided to take the vehicle back. I got her father fully involved. I read an article that stated the CEO Thomas Doll issued a memo in February stating no Subaru dealer should be adding anything to the price and it goes against their company branding of "Feel the Love". We spoke to Nino after he left us sitting there for 20 minutes waiting for him. We had to track him down. We pointed out there was a memo sent to all Subaru dealerships regarding price adjustments. Nino did say "yes, we received the memo, and that it was just that, a memo". He also stated it was status quo to mark vehicles up and that all dealerships are doing it. We did finally get the low end of bluebook for my daughter's trade in, a better extended warranty (Gerald lifetime is gimmick), half price of the protection package (clear door edge guards, wheel locks and nitrogen in tires), 3 years of Starlink for free and sticker price for the car. 48 month financing at 2.99 instead of 66 at 3.9. Should I have had to do this...NO!!! Should people be treated fairly? YES Both my daughter and I were taken advantage of. Once I got her father involved everything changed. The manager, Nino, barely let me speak and cut me off constantly. It's rude and demeaning to females everywhere! I was going to buy the 5th Subaru this family has owned. I was waiting for an all electric or hybrid Outback. Now I may just go buy the Toyota Rav 4 hybrid I've had my eye on. And NO!!! we will never be back to this dealership ever again. read more

I was quoted a reasonable price in line with other dealers. They didn't include an $894 dealer accessory fee that I was unaware of till I got there. "It comes on all our cars" Well I wouldn't buy any of it on my own so I'm not gonna let you force me to buy it. Wheel locks, nitrogen in the tires, theft etching and door edge protectors. Also way undervalued my trade. They were trying to sell me on payment which I told them I was not worried about. They were going to wrap $4000 that I am underwater on plus $894 for stupid stuff into the loan. When I tried to leave salesman told me I can't he's got my key. He was trying to be funny but after 2 hours wasted I just wanted to leave. Salesman was knowledgeable on the car. BTW they were trying to give me 15k for a 2017 Civic touring with only 18k miles. Any of the websites list it 17 on the low end -20. Wasn't expecting 20 but 15? read more

I was initially quoted at $2500 for my vehicle on a trade-In. After a series of events (some of which in all fairness may have been simply due to COVID related delays), I was unable to purchase the vehicle I wanted through this particular Subaru dealer. In the end, I bought the car I wanted, hassle-free for a way better price at a Subaru dealer just a few miles north. I also ended up getting almost $4000 on my trade-in (keep in mind it had 3000 more miles on it then it had when I got the original quote at Gerald). read more