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Gerald Subaru - Naperville

3.1 (223 reviews)
Closed Closed
Updated over 3 months ago

Services - Gerald Subaru - Naperville

Check engine light

Engine oil light diagnosis

Auto general diagnosis

18 More Services

Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

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Recommended Reviews - Gerald Subaru - Naperville

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Ehab is highly knowledgeable, professional, and helpful.
Amy K.

Ask for Ehab at Gerald Subaru for a 5 Star Experience I purchased a Subaru Crosstrek from Gerald Subaru one year ago and I had an outstanding experience from start to finish. If you are in the market for a Subaru, I highly recommend reaching out to Sales Specialist Ehab. He was knowledgeable, patient, and genuinely helpful throughout the process. He made sure I understood all my options, answered every question thoroughly, and never made me feel pressured. I couldn't be happier with my new Crosstrek--it's everything I was looking for in a car. The safety features offered in a Subaru are like no other vehicle. We have had our Crosstrek for a year now and have had zero problems with it. The dealership, including the service department, is clean, professional, and welcoming. Overall, our experience with Gerald Subaru Exceeded our expectations , and we will be returning when it is time to purchase our next vehicle. If you are in the market for a Subaru, I highly recommend both Gerald Subaru and sales specialist Ehab. Top-notch service all the way

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9 years ago

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7 years ago

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10 years ago

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7 years ago

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4 years ago

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7 years ago

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8 years ago

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Nino M.

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13 years ago

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Nino M.

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11 years ago

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3 years ago

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5 years ago

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14 years ago

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5 years ago

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4 years ago

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5 years ago

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7 years ago

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10 years ago

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14 years ago

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13 years ago

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6 years ago

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5 years ago

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13 years ago

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8 years ago

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6 years ago

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8 years ago

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8 years ago

I have had a great time buying from this dealership. Jeff Calhouns service was great, helpful, and was able to answer any questions I had!

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7 years ago

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6 years ago

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13 years ago

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11 years ago

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5 years ago

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8 years ago

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12 years ago

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8 years ago

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6 years ago

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9 years ago

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9 years ago

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8 years ago

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8 years ago

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6 years ago

They're all nice and I love the shuttle service. The waiting area is very spacious, definitely didn't mind chillin there.

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Page 3 of 6

Ask the Community - Gerald Subaru - Naperville

Review Highlights - Gerald Subaru - Naperville

We liked Kelly Thomas to keep her promise to have remote engine start and car garage openers on the mirror for us.

Mentioned in 15 reviews

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Toyota of Naperville

Toyota of Naperville

3.6
(406 reviews)

I may change to great, but, will have to see how the service turns out!!!…read more Most of us hate buying a new car, because of the cares sales people BS. After doing my research on prices, I had a good experience with (Dan Wolf) Naperville Toyota. I also love the proactive approach to their service team. I'm having to me customizations done to my new Tacoma and they have been amazing in their responsiveness. Great job team!!!

To begin, I bought this car brand new at Toyota of Elgin, but every time I go in for a simple…read moreservice, they give me a dozen things it does not need and make it imperative that I have them done asap plus do not check for what I want done. And, the service check takes forever (think 2 hours on a Saturday): 1. New tires (I went elsewhere for half the price, but that place told me i had at least another year on the old ones, so I was switching them out early) $2500 at Toyota ($1130 for four locally, better brand, original equipment). 2. Brakes: they did not check them even though they said they would. Instead tried to sell me a front caliper cleaning $117, rear caliper $117 nope. What I did need was the supposedly free brake check that they "forgot" to do. At local shop, told I have 80% wear left. Free check. 3. Rodent Deterrent -$303 nope don't need that. I use bait boxes in garage. 4. A/C Heater Cleaning $205 nope, don't need that 5. Fuel Induction Clean $299 nope, don't need that 6. Wheel Alignment $159 nope, don't need that 7. PCV Valve Replacement $142 huh? 8. Brake Fluid Exchange $267 yes, local shop said I could use that but they charge $140 9. New rim (it's a large scratch, who cares) $994 So, I came in for a brake check that they forgot to do, windshield wipers, and a tire check, and they wanted to charge me $4143, but I got out for $77 for the wipers and what they termed a "basic car check" that does not include checking brake pads. Who can afford this larceny? And, how can a "basic car check" not include the size of the brake pad remaining? My car has 35K miles on it now (it had 33467 at the time of the Toyota basic car heck). Guess where I'm not going back to today, now that my car keeps saying I need the oil changed? And, how do I need the oil changed when it's only been 2000 miles. I'm guessing that's because it's been 6 months. So okay, that's fine, I had it done locally for $95.00 and $38 to rotate my almost brand new tires. At least Pinnacle will do the brake check for FREE. Note that terribly damaged (not) rim in the photo on back tire. If you buy a Toyota, do not have it serviced at Toyota of Naperville, unless you like throwing cash out the window.

Bill Jacobs BMW

Bill Jacobs BMW

3.8
(619 reviews)

I purchased my first BMW x3 from Bill Jacob's BMW in Naperville last week and so far I am blown…read moreaway by the ease, the attentiveness, and the general service of all of the staff at this wonderful dealership. I have grown up going to car dealerships with my father for the second half of my 49 years on this planet and I feel like I know a good dealership when I see one. From the moment I walked into the dealership and was introduced to Michael Fontana, I felt a sense of security in my mind and in my heart as I went through the entire purchasing process with this fine gentleman. He made my car purchasing experience seamless along with the other staff at Bill Jacobs. I hope I do not sound overly dramatic, but I felt compelled to write an outstanding review so that others know what a fine dealership this is. It is extremely difficult to find a good combination of respect and excellent customer service these days especially in a car buying environment. I will certainly be telling everyone I know about Bill Jacobs...truly a class act! Thank you!!

After being "in the hunt" and navigating disappointing experiences with at least seven different…read moredealerships--including two other major BMW locations--I can confidently say that Bill Jacobs BMW is in a league of its own. I worked with Preston, along with sales managers Shaun and Gigi, and the entire team truly went above and beyond my expectations. Where other dealers were frustrating or opaque, this team was clear, transparent, and incredibly efficient. What stood out: Professionalism & Care: From the first negotiation to the final signature, I felt like a priority--not just another transaction. Patience: They took the time to walk through every detail of my deal without the typical high-pressure tactics. Seamless Process: The transition from negotiation to financing to vehicle setup was smooth and handled with impressive precision. Buying a car can be an exhausting process, but this team genuinely restored my faith in the experience. If you're tired of the runaround at other dealerships, save yourself the headache and ask for Preston and the management team here. They are true professionals who actually care about their clients. And yes--the new BMW M340i is absolutely fantastic. Thank you again to the whole team.

Gerald Subaru - Naperville - car_dealers - Updated June 2026

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