I was recently in an accident and directed to Gerber Collision in Douglasville for repairs. Unfortunately, my experience was far from positive. Communication throughout the process was poor -- I had to chase updates and felt left in the dark more than once. But the real issue came when I picked up my 4Runner. The damage was to the rear bumper, and I immediately noticed the rear hatch would no longer stay open. When I brought it to their attention, I was told they hadn't touched the hatch. But there were absolutely no issues with it when I dropped the vehicle off. They chalked it up to coincidence, refused to take any responsibility, and were very dismissive. There are plenty of body shops out there -- I'd recommend shopping around. read more

I brought my car here after being rear ended. The customer service here is excellent. The process was explained to me. I was notified throughout the entire process with phone calls and text messages. The work looks nice and they detailed my car. My bumper looked brand new. Its sad that a few weeks later, I backed into a car and ruined it LBVS. There was no doubt that I would take it to Gerber. They even remembered me LOL. They replaced my bumper....again! They are very efficient and got me taken care of the same week I dropped it off this last time. I would recommend them. My insurance company did not send my check in time and they worked with them so that I could take my car home. Hopefully. I wont have to use them again, but if I do, I know I will be taken care of. read more

Gerber Collision & Glass - Before - Body Shops Near Me - Douglasville, Georgia

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Apparently you can't just be a walk in to even get an appraisal. You have to make an appointment. Office staff not very helpful.

The front bumper of my Mercedes 300E was partially torn off when I pulled into a parking spot with a high concrete stop. I took my car to Gerber Collision and Glass in Douglasville for an insurance repair. The repair process went well; however, within one year, paint peeling and blisters developed across the bumper. When I returned the car for a warranty review, I had a prolonged wait. In addition, the owner did not reimburse my Uber travel (18 miles) to pick up my car after requesting receipts and agreeing to do so. I will not use this vendor again. read more

Did a great job fixing my front end from a fender bender with a tahoe bumper were faster than anticipated and the work looks great! I actually was driving a Honda Crosstour and rapped a Tahoe bumper ... you guys did great none the less read more

Mr Carl T. did a excellent job with my car. He text me daily to inform me of every step. My car looked like it did when I first purchased it! The staff was great as well and answered all my questions immediately. I would usually only let Cadillac repair anything that went wrong with my car and didn't trust anyone else, but I think Gerber will be my "new" repair place. Thanks guys, keep up the good work and the high standards. read more

They couldn't even get me in for a quote for 4 days, and even then the available times are all during normal working hours. The customer service from the front desk lady was so irritating I don't want to deal with them for service. Sad too the guy who worked there seemed so nice and friendly. The person you put out front is who most customers will deal with- they set the tone for your business! read more

Brought car here after an at fault wreck on recommendation of my insurance company. I can't tell my car was ever in a wreck. There are a few issues that I am working with them to resolve but they are going above and beyond to take care of them for me. The car was done a week earlier than expected. Very pleased. read more

I took my vehicle to Douglasville location for repairs and had a awesome experience from the time I walked in the door. The front desk agent Ashley was very helpful and explained every step out of the process. I was introduced to estimator, Brittney and she was awesome with getting my estimate and communicating with me often on the update of my vehicle. Brittney customer service was awesome and I enjoyed interacting with her. I also enjoyed the general manager, Steven. This is an awesome team at this location. read more

These people at this location has had my husband's truck for over a month now and STILL it's not fixed! Everyday we called to get an update on his truck and they would tell us it's getting worked on and we should have it back this date and that date. A month later AFTER our insurance is no longer covering the cost for a rental BECAUSE ITS BEEN A MONTH, they want to say that they can't fix the issue with my husband's truck! We suggested they get it towed to a Mercedes place when they ran into an issue with not having anyone to service the sensors on the truck but NO, they insisted on fixing it which is now costing us money and stress, during a time such as this when so much is going on around us. But they don't seem to care because they are still getting paid storing People's vehicle in their possession and telling them it's getting worked on and it will be ready soon. A month!! And still not ready AND they don't want to send it to people who are certified and can fix the issue!!! DO TAKE YOUR VEHICLE TO THIS LOCATION!!! All these people, every last one of them, care about is their paycheck! read more

After my accident it seemed natural to have the towing company take my car to Gerber Collision. They are right down the street from the rental car company and my husband had dealt with them before with no complaints. Overall it was a good experience, they got my car done in just under three weeks and completed ahead of schedule. The only hiccup was at pick up when it seemed like the cleaning of the car was rushed. The roof of the car visibly had a streak of dirt down the middle, the mirrors had been skipped, and I had to ask them to wipe the interior of the car down again as they had left oil or something behind. I'm glad that the car was done so fast and was impressed they finished ahead of schedule but was disappointed in the rushed clean up. Should I need car repair again I would go to Gerber most likely due to the convenience of location and how quickly they complete the job. read more

I had a minor fender bender. Even though I live in Dallas, GA, a relative highly recommended Gerber in Douglasville, GA. so, I took it there. The folks at Gerber treated me to great customer service. I knew my car was being taken care of too. They told me how long it would take to repair it and it was finished a day earlier. The night I picked up my car, Steve (I think he was shop manager or something) walked us through what they had done with the car. Ashley told me all the insurance stuff was taken care of and gave me coupons for future service (one was for a windshield repair, which I thought was worth hanging on to.) They both walked me out to make sure I was happy with the work. It's been a while since I've experienced that level of customer service. It was worth the extra miles to take my car there. Thanks Gerber!! read more

Do NOT take your vehicle here!!!!! WE took our vehicle in on Tuesday for a replacement for the bumper. WE were told it would be ready by Friday. Called this morning and we were told it would be this afternoon. Still no phone call. I called and they said they were waiting on molding and that it was on backorder!!!!!! Why didn't they tell us that?????? Very poor customer service all they way around. I called back to speak with the manager but of course he is with a customer!!!!!! They don't even act like they care. At least you could do that! read more

i give 1 star they brought my car back to life yes they did great on that a few pooor inconsistent follow ups but i always called and checked on my car myself ..however i am 90% sure someone stole my gucci purse, i purposely left it in the car (it stays in that specific car) while getting my car repaired nothing was in it but still i hate thief's read more

After I got into an accident, it only took them a week to finish my car. Friday to Saturday and with the holiday in the middle of the week, I was so impressed. Cynthia the receptionist is very understanding and thoughtful. Leo the general manager is very personable. After my car was finished, I wanted to do a test drive, and Leo came with me. I am very satisfied and highly impressed. They took care of everything from day one, to the rental to understanding my urgency to complete my car in a timely manner. Please use this company. read more