I was looking to get a windshield replaced on our family car. Call to get a estimate and received a…read more$245 quote. That quote was without a feature that "I" wasn't sure. Called back to provide the feature and to get a new quote. During this call I was quoted $280. Now both times the person that I was speaking with (Jaime) was to send over his information which also would have allowed me to pay for the window. Never received... Go figure. I then called and left several msgs with no return phone call nor email. Funny thing, I called from a different number and guess who answered? Take a guess. Now she is quoting me $380. I refused to pay the new quote of $380. The following week I called and spoke with whom I believe to be the manager or a business partner. Jaime was out on vacation. He then stated that he would get the correct windshield and call me back with a quote. No call back. Go figure again. I called and he then gathered all of my information related to my vehicle. He requested that I send him pictures of my windshield. Now, he did call me back with a new quote of $240 because her (Jaime's) quote was incorrect. Perfect! I informed him that I was going to be out of town the next day but will connect with him on the following day back. I called today and Jaime answered the phone. She stated that in order to have my windshield replaced. It is going to be.......$380 so when would you like to schedule? . I informed her on the fact the I had spoken with her manager and everything was quoted and ready. She placed me on hold. Came back to tell me that the quote was wrong and the $380 is the correct quote. At this point I realize that there is no reason to keep trying to work with a company that is inconsistent with their information and also not being on the same page. My biggest issue is the customer service piece of this problem. The fact that I was trying to accommodate them by driving to Perimeter area on my day off instead of having them drive to Lawrenceville is sad. Way to do business!

This is my second install with Anthony. I had my passenger side window replaced 5 years ago and…read moreAnthony came to my place of business at the time. I have had no problems with the install. I waited in the lobby while my windshield was being replaced. They offered free wifi so I was able to work on my computer. I'm really glad that I found his number after all these years. Thanks to Jaime for keeping me company while I waited. Awesome service!

Great customer service Chandler was very knowledgeable of the process and ensuring my service…read morerequest was met. I recommend this location based on the professional customer service the quality service as well as price.

Horrible customer service. I had repairs done due to an car accident (GECIO insurance referral). I…read morewas never notified by the auto repair shops findings of damages I was blind sided at pickup. No one called me to notify me of the damages covered by insurance that they will be fixing. Upon completion I was given a stack of papers and was told here is what we did as if I know how to understand their language used to document repairs. No one explained anything to me throughout the process of my car being repaired at this shop. Overall experience was horrible. (DON'T use them for your Insurance claim, it's shady they work for the insurance company)

This review is based on my overall experience with customer service and getting body work done on…read moremy vehicle out of pocket (not an insurance based claim). I took my black Nissan Versa Note to Wren's Collision in 2025 for a quote on a damaged passenger door that I wanted to get repaired for years. It was damaged by a concrete pole while backing out of a parking garage and unable to open due to fender damage. In 2025, I made an appointment for review and Dana provided a detailed quote with paperwork with pricing. She also helped me that day by removing a stain from a white car that hit mine while it was parked at a shopping center, since I brought that up as well when inquiring about the body repair. I did not decide to proceed with the door repair then because the cost was higher than I expected and I was not ready to pay for it out of pocket. The customer service I received was great & I said I would return when ready to pay for the passenger door repair. In March 2026, after more research, comparing the cost to buy a newer car and a pressing need to have a functional door so the car could seat four people safely before my approaching due date, I called Wren's Collision to see if they had my 2025 quote on file and to verify if they could use it to complete the repair. They were able to locate it and confirm that the pricing would be the same or less (due to part costs decreasing). My car is 10 years old now, so finding the fender and door is not so hard. I decided to proceed and I worked with Dana throughout the process. First, I paid a deposit to cover the parts on Tuesday, 3/31. She provided an estimated timing of 3 business days for the parts to arrive & about a week total to complete the job. The parts arrived by Friday, 4/3 but they were damaged so they had to reorder them from a vendor. I appreciated the transparency, even though this set my preferred timing back by a few days, but the communication was on point. The new set of parts arrived by the EOD the following Wednesday & I dropped my car off Thursday morning, 4/8. The administrative staff was friendly. I filled out paperwork, and Dana and I looked at the car to make sure the current damage was noted properly before I turned over my keys. Dana let me know she requested prioritization of the repair with the mechanics due to my circumstance and said it would be done by the end of the next week. Once my keys were turned over, I received a text from a third party associated with Wren's that provided updates on the status of the car repair progress. This was refreshing. I opted to uber home, but they work closely with Enterprise which is right next door, should you need a rental. On Tuesday afternoon, 4/14 - I received a call confirming that my car was ready for pick up. I picked it up around 5:15 PM the same day. I was AMAZED when I saw my car. Not only did the passenger door look brand new again, but they took the time to vacuum the inside of it as well, so I felt like I was driving a new car home. I am thrilled. Body work is not cheap, but it sure does feel good to get it done right after many years of riding around with visible damage and an unusable passenger side. Thank you to Dana & the staff for giving me peace of mind as I drive my car. I recommend this shop based on my overall experience.

I am sharing my experience with Wren's Collision Douglasville, Ga. Group in a factual and…read moredocumented manner as part of an ongoing consumer complaint. My vehicle, a Nissan Rogue Platinum, was involved in a collision and was towed directly to Wren's Collision Group. At the time of drop-off, I completed a walk-through/intake inspection documenting the vehicle's condition. After repairs were completed, the vehicle was released and towed back to my residence. At pickup, I did not have an opportunity to conduct a joint walk-through inspection with a representative of the shop to document the vehicle's condition at the time of release. The vehicle remained in their possession for approximately 8 weeks. During that time, communication was inconsistent and completion timelines were extended multiple times. While the collision repairs appear to have been completed, I have an unresolved concern regarding windshield damage that was not present in my intake documentation/photos prior to the vehicle being taken into their possession. Specifically, there was no red impact mark or similar windshield crack damage documented at drop-off. Upon return of the vehicle, I observed 2 impact marks and a cracked line across my windshield. A red mark/impact point on the windshield that was not reflected in my intake photos or documentation. I raised this concern with the shop, but the issue remains unresolved. I am documenting all records, including photos, invoices, and communications, and pursuing resolution through appropriate consumer protection channels, including the Georgia Attorney General's office. I am sharing this for awareness so others understand the importance of detailed documentation at both drop-off and pickup during vehicle repair processes.

Fairburn Rd Transmission has wonderfully quality and fabulous service. They went out of their way…read moreto get things done. I would highly recommend them.

I took my car there on Monday, it was ready on Tuesday. The staff is very professional and…read morefriendly. They were highly recommended, and I live in Jonesboro. Respectful and trustworthy. I found my new mechanic shop. Thank you Ansley, Bobby, Mike, and Max. You definitely have a new customer. When Charles referred you guys, I did not hesitate to bring my car there. Thank you for taking care of me. May God continue to bless you and your Business.

Sometimes life throws a curveball--like unexpected weather. My original appointment was scheduled…read morefor 3/16/26, but Mother Nature had other plans. So today I decided to take my chances with a walk-in, hoping I wouldn't be stuck there all day. To my surprise, the visit started on a great note. I was greeted immediately upon arrival, which is always a plus in my book. The shop itself was clean, quiet, and well organized--an environment that instantly makes waiting a little more pleasant. As a member, my tire rotation was completely free, which is always a nice perk. One feature I really appreciated was their text message update system. After check-in, you receive real-time updates that track your vehicle's progress--from when it enters the service bay to the start time and estimated completion. It's a simple touch, but incredibly convenient and reassuring when you're waiting. Another major bonus: if you purchase your tires here, they come with a warranty and free tire rotations. That means you're not just buying quality tires--you're also getting ongoing maintenance included. In my opinion, that's a solid value and a smart investment for the long haul. Overall, between the clean environment, friendly greeting, and helpful service updates, this visit turned out to be a smooth experience. Quality tires, built-in maintenance, and a little peace of mind--definitely a win for today's walk-in.

They swap my air caps like it's nothing. It's a $75K Tesla so yeah I care about that. There's so…read moremuch more about these folks man.. it's ghetto out here and I can't name a better place than the folks that swap your parts without saying anything. I want to keep my family safe.. asked them to check rim for a crack after other shoddy work was done somewhere else, they said it was fine no cracks and now I'm losing air. Guess what, they found a crack and the shoddy repair.. and they found some money bc now I'm getting a Tesla rim from them. Such a good play on their part because I need it asap. I hate this. I've spent sooo much money with them sadly, and probably still will HAVE to. If it's a toss-up, go somewhere else! Here's a pic of the caps they love to give you instead if you OWN STUFF back like they found it! Now my stuff is missing matched and of a much lower quality in this EXPENSIVE car.. zero stars

Their customer service at this shop is bar none. Did a test drive of my truck told me what the…read moreproblem was and I left my truck with them they called me that afternoon and advised the truck was ready and the amazing thing was the price was what they had quoted me Thanks to the whole team Steve Robinson

Friendly service and quality transmission work. The fix took a little longer then expected, but…read morethe transmission had a larger problem than expected. Price was expected.

Is very good. Staff is professional. Processing and turnaround time for maintenance is fast. Staff…read morekeeps you informed on repair process.

Never called me back ignored 2-3 times only interested in insurance claim…read more Went to classic collision they were excellent

Ashley will take great care of you at the front desk! She created a fair and easy to digest estimateread more

Excellent body shop that you can trust to do quality work on your vehicle. Very expedient service,…read moreneeded minor front trim replacements and other cosmetics done on my Jaguar F-Type. Gave me an accurate estimate up front and completed all the work in a very timely manner.