I arrived at my appointment for 9:00 and was told it would be ready in 3 hours. To my surprise they called me at 11:00 and said my car was ready to be picked up. Also was able to download a code for a free car wash valued @ $30. No issues read more

Knew what they were doing. Did a great job replacing my Honda windshield. I would recommend.

They did a horrible job of replacing my window; they did not replace the clips (the dealer recommended). The window fell after 4 months and broke other parts. They did not honor it and claimed that the regulator broke first, which the dealer stated was impossible. They did not honor the replacement. Do not use them at all. read more

I thought maybe it was just a bunch of Karen's hating this store. I was wrong. I downloaded yelp simply to trash this place. Let's go through my experience. Today is Tuesday April 7th. Last week Thursday I made the appointment for warranty replacement due to stress fractures on the glue line that have now spread like crazy. They canceled it. I rescheduled it as a non warranty appointment and they canceled it again. So this time I try calling but guess what it gets sent to some distant IT center in India. With zero way of talking to someone in the store. So I just say screw it and pay the $600 something out of pocket ahead of time. It wasn't canceled BUT they scheduled me for Friday The next day... Something felt wrong so I called again and waited forever to speak to someone. They said my glass wouldn't even arrive to the store until Saturday. So they rescheduled me to today Tuesday the 7th. For 7am. Weird part is I got a text saying my service for the 7th was started and completed in less than a minute. On Friday (if your lost Friday is not Tuesday the 7th)... so I call again and they assure me nothing is wrong. But when I called the line the automated system said I don't have an appointment associated with my phone number. Anyway I get here at 6:50am and guess what... they don't open till 8am. So I'm sitting in the parking lot waiting past my appointment time after I just drove 30 minutes at the crack of dawn for this. And it's going to interfere with work. So regardless of if they replace my glass perfectly and there are zero issues, which from all the terrible reviews seems unlikely, this will still have been a terrible multi day experience. Never using this company again I'd rather have Chris fix show me how to do it in my driveway. EDIT: I walk in at 7:53 the lights didn't come on in the lobby nor was the door unlocked until about 7:30. I walk in and they said they saw me in my car outside waiting and no one thought o come get me. Then told me they were not able to do my glass unless I left it with them. I'm 45 minutes away from home roughly. Dude straight up lied to my face and said they unlocked the door at 7. I walked up at 6:50, 7, 7:10, and 7:20 trying to enter. So lying employees, terrible scheduling, canceling warranty appointments so they don't lose money and very much overpriced to begin with. This place can fall off a cliff and society would be a better place for it. UPDATE: April 19th my 3-5 business days refund never came so I had to dispute with navy federal. I hate this company with a fiery passion. I've never disputed a charge in my life. But lord this was so fun to do. read more

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I had an appointment yesterday June 1st, no show no call. I called to see what was going on and I cannot get anyone to answer or call me back. Today June 2 and they have not called me back. First time dealing with Safelite and never again. read more

The first time I brought my car in, I waited three hours only to be told I'd need to come back a week later because the windshield couldn't be calibrated. They explained they had received a "bad batch" of windshields for my vehicle. I couldn't drive my car for the whole time because multiple safety warning lights came on due to the faulty windshield. I returned the following week and again waited three hours. Everything appeared fine when I left, but when it rained, my rain-sensing wipers stopped working and multiple safety warning lights came on across my dashboard. I immediately called Safelite and was told a manager would contact me the next day. I still haven't heard from anyone. In the meantime, I'm unable to safely drive my car. I paid almost $800 for this repair, and for my vehicle to now be undrivable (twice) is completely unacceptable. I trusted Safelite based on their reputation and advertising, and I'm extremely disappointed with my experience. My experience has been frustrating and stressful. I hope they address this issue promptly and improve their quality control and customer service. read more

Seriously disappointed & confused! I had an appointment set yesterday for a mobile windshield replacement which was slated to happen between 1-6 PM. I waited all day and ended up calling 3 times speaking to customer service for any type of update on the technician's status. They told me the first time that I'm on his route and he's probably just running behind. The second time I called was around 10 minutes to 6PM and I escalated and spoke to an agent who did her very best to get answers. She spoke to a supervisor and they stated there were no notes from the technician and unable to reach the after hours line for the shop. She did say that I was the technician's 5th and last stop and that he would probably still come late. I waited anxiously for another hour and called back. The agent this time said no one would be coming this late in the evening and that he could reschedule. Meanwhile, the whole day, I got no text, no phone call, no nothing. Mind you, I'd also been reaching out via chat as well and given no direct answer about what was happening. I purposely set this appointment for Saturday because I have several appointments and have to travel next Wednesday which now will not be able to happen because I'm being told the next mobile appointment is not available until Thursday particularly because this is a holiday weekend. I'm stranded at home and having to figure out how to move around next week for work. I had such high hopes for working with Safelite with all the positive publicity you hear about them. This is unbelievable how this shop stood me up. read more

Do not do service with this company. I had to reschedule three times with them. First due to incliment weather and it was sunshine and rainbows not a cloud in sight. Hours of my day wasted. So I decided to drive 30 miles out of my way to lithia springs location on my day off, in a nurse, and those days off come sparingly. I get to the shop and I'm sitting there for about 15 minutes because someone even greets me to break the bad news that they do not have the correct glass in shop. So an hour and a half in the car, time wasted, gas wasted, which isn't cheap. They reschedule me to a mobile app two days later. They never tell me that the glass that's needed for my car is going to be an additional 377 bucks on top of the 508 I've already paid. So today, I wait around from 12-3 finally a technician comes. Tell me I still owe 377. I told him I called 1800 8514527 to clarify that I'm paid in full- the customer service line indeed says I do not owe additional. They technician and their manager or shop person Alexis says they can't do the work unless I pay the 377. I say absolutely not and I need a managers number. I will be telling all of my friends and family to use local business and to never use safelite again. They wasted theee of my off days and had the absolute worst customer service I've ever experience. And now I have to still deal with having a broken windshield until I figure out where to go. read more

Awesome job Safelite ! Great customer service and the technician that repaired my window very knowledgeable and helpful explaining the process read more

This location replaced my winshield Incorrectly on January 4th ,2024, as a result my car flooded the next day from the rain . The improper install was not sealed and water poured through my top vents of my brand new 2023 ford bronco sport . Destroying my seats , dash and display . Tried getting someone over that weekend and following Monday where it rained again but because they had no openings to replace they scheduled me for the next day . It rained again after doing the best I could to place 3 big towns and garbage bags it still flooded through the same vents. I'm currently emailing Safelite as a company they have a rental but it has been extremely difficult getting one of the four persons they assigned on the case to return a call or email to resolve the issues now repeating . The display goes in and out , can't turn the heat or radio off , my warranty is now invalid due to their mistake and they are stalling but this will not go away !!! Be cautious having them service your vehicle!!! Google doesn't allow me to upload videos but it's as if someone poured 25 gallon pitchers of water through the top of the winshield that's the minimum amount. I had to soak up water 2 weeks after at the dealership from the 4th . Moisture create mold abs corrosion and they will need to take accountability for this BRAND NEW TRUCK I BOUGHT IN SEP 2023 yes 4 months old 16 miles in the dash RUINED!! read more

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I just had my back glass replaced on my Dodge ram. it leaked form day one. did all kinds of damage to the electronics of my vehicle and ruined a bunch of tools and my laptop. After coming out to verify the damage and agreeing to replace and fix it all they denied everything. They are on the 2nd back glass and it's still leaking. Absolute garbage company. If there was an option for a negative rating I'd give it to them. From leadership down this location's employees walk around like zombies and are the worst. read more

They are straight to the point. If you booked a repair, they will not have a windshield in hand if a replacement is needed. Nice, professional. I enjoyed my windshield repairing experience. read more

Safelite AutoGlass - Lobby. - Auto Glass Services Near Me - Lithia Springs, Georgia

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Don't waster your time...I had three different appointments and my windshield still has not been replaced. At this point, I should be on payroll. A business known for replacing and repairing glass (one job) didn't know until my third visit that they needed to order the windshield from the dealership. Not even sure if that's accurate or not. read more

In July 2022, SafeLite replaced the windshield on my 2017 Audi. I discovered immediately after that the VIN plate on my car had been damaged by the install, the windshield seals had creases in them and the windshield wasn't properly centered on the car. I logged a warranty claim with Safelite. A different technician returned in August 2022 and acknowledged the install was unacceptable and shared there wasn't much that he could do in the field - that this issue required managements involvement. The technician shared that the previous installer was notorious for doing poor quality work. I was advised the manager (Emory Dixon) would be in contact with me ASAP. Emory never contacted me. After a few weeks of waiting, I began trying to contact Emory. After several weeks, I had success contacting him. I was advised I would need to order the VIN plate from my Audi dealership - as it could only be ordered by the vehicle owner. Once received, I was advised the repair work would take place. I ordered the VIN plate which took approx. 3-4 months to arrive. Emory was informed and had the VIN plate picked up from the dealership. I scheduled the repair appointment with SafeLite and messaged Emory of the appointment. On the day of the appointment, I was advised by the shop that they did not have the parts for my vehicle and did not have the VIN plate. I was asked to reschedule during a time Emory was in the shop. I rescheduled the appointment for June 9, 2023 and again advised Emory. I arrived at the shop on my scheduled date and spoke to Emory. Twenty-minutes later, Emory advised he could not locate my VIN plate. He shared he would continue looking for it and call me the same day with an update. I never heard from Emory. Since then I have attempted to contact Emory multiple times, to no avail. I have attempted to get assistance from two district managers, once in August 2022 & again in July 2023, however there has been no response. I have filed a complaint with the BBB and in the process of seeking legal guidance. RUN from this place! SafeLite does not stand behind their work! The leadership is not accountable and unresponsive to issues! read more

Safelite AutoGlass - Text with manager - Auto Glass Services Near Me - Lithia Springs, Georgia

I had my two rocks hit my windshield and was directed my my insurance agent to this location. Today's service was immediate and immaculate. From the lady who greeted me and took my keys, to Michael texting when everything was done, they were amazing. I appreciate the transparency and care to even recalibrate my front camera. Today was seamless. Thank you all for getting me back on the road! I definitely recommend this location. read more

Safelite AutoGlass - Receipt, thank you and follow up information - Auto Glass Services Near Me - Lithia Springs, Georgia

Twice my wife took off of work for a scheduled appointment and the windshield they got in was cracked or scratched. I never even got my windshield replaced by them. My wife found it $300 cheaper elsewhere. She was pretty pissed at me after this experience. And now she knows I was lazy and didn't call around for pricing. Thanks a lot Safelite. I'll send you my bill for the divorce attorney. read more

Would NOT recommend this location at all! At my original appointment I sat for an hour and a half before anyone came to take me keys only to tell me they didn't have the part they needed to fix it. I then rescheduled my appointment and received a call to confirm my appointment which I did. A few hours later I received an email of a cancellation of my appointment. read more

Do Not Use Safelite at Peachree Corners. I have had appointments with them 4 times and still they have not repaired my windshield. They Do Not Care read more

I scheduled a service for 7/16/24 after going on-line and booking the appointment and receiving a confirmation for service for my window shield replacement on 7/19/24 between 8:00 a.m. and 1:00 p.m. My confirmation, confirmed my address and contact info. and the cost of $400.21 for the service. I received a call on the morning of 7/19/24 at 8:34 a.m. The technician, introduced himself (name is a blur) and then proceeded to confirm my address. He indicated he had an order for $738.00. He then asked me if this was correct. I said to him, no it is not and if you work for Safelite and you just indicated you have my order, why are you quoting me a different amount. He said he was just the technician. So, I said to him, if I went into the Safelite system and completed the order and cost, which was confirmed with my confirmation I received and the order you are indicating you have, why are you quoting me a different amount? He could not anwer. He continued to ask what I was quoted in terms of the cost, which I responded, why do I need to provide a cost to a technician who should have this information based on what the company provided me in the confirmation sent and the order you're indicating you have. So, I said to the the technician. If you cannot get the cost correct, why would I trust that you will complete the replacement of the window shield correctly. He provided no response other than to ask me the what I was quoted? THIS IS NOT a good practice in running a business and gives the impression of a scam. In addition, if you are contracting your services out to others, you should ensure they are using good business practice. A confirmation "attests to the validity of something". YOU should never ask customer what were you quoted, if you state you have the order that was made and confirmed by your company. I concluded our phone conversation by stating to the technician. I WILL CANCEL the appointment and go with another company. YOU have a good day sir. I called the company and was placed on hold, which indicated I was 4th in the "que". I waited on the phone for 17 minutes and then decided I would put my number in for a call back to speak with a manager. This was at 8:54 a.m., no call back yet. I say again, GOOD BUSINESS PRACTICES are essential. read more

Just had my windshield replaced by Jayson. Very professional and it looks great. Highly recommend read more

Safelite AutoGlass - Windshield replaced on my Highlander - Auto Glass Services Near Me - Lithia Springs, Georgia

Worst service ever. They said 2.5 hours to replace a windshield and it's been almost 4 1/2. Two people behind the window don't seem to pay attention to their customers. What a joke recommend not using the Douglasville Safelite auto. read more

listen up everyone... If you are in need if auto glass replacement DO NOT call Safelite Autoglass of Lithia Springs, GA. We had a technician out to the house today to replace two windows in my fiancé's vehicle. Unfortunately there was a shooting near our home just about a week ago and a stray bullet flew through his truck window and out another. A traumatic event, however we are so grateful no one was hurt. Fast forward to today, safelites tech shows up. Right off the bat he is short with us. He proceeded to get on to a personal phone call fighting with the person on the other end If the line. Then he breaks the piece of glass he is about to install. All the while cursing up and down in my driveway. He then, while cursing at my fiancé (the customer), told him "I will not be fixing the window and I am taking the "f"'ing glass with me because it's mine"! In the end it was at least agree upon that he would apply a safety wrap to the exposed window opening. Instead he just left, said nothing, keys in the ignition, doors wide open. We called the corporate number for this NATIONAL COMPANY and they said the best they can do is send someone out on Monday When it is not convenient, thus the appointment already made for todays work. As someone who really appreciate all that goes into good customer service I'm incredibly disappointed that we would receive this type of lack of care from a national company such as this. read more

Prompt, professional service. Very professional and pleasant service technicians. Excellent job.

Very unprofessional! wish I had listened when everyone said don't use this company. Always read reviews first! Waited over a week, sat around all day waiting for my appointment only to get canceled that evening. Told I would have to wait another week. Man who called was very unprofessional! read more

This is a new Safelite AutoGlass that just opened May 27, 2017 and what an OUTSTANDING experience! Frank repaired my windshield (see before/after pic) & did an incredible job. + Complimentary Coca-Cola products + Complimentary Keriug coffee + Complimentary snack treats + Cleaned windshield inside and out + Wiped down my dash + Vacuumed my vehicle (!!! - wow - !!!) + Clean lobby, comfy chairs, TV & magazines + Clean restroom + Clean shop + Repair done in 30 min or less + Friendly, professional and helpful staff So happy I chose Safelite AutoGlass and gor to visit them at their new location! read more

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If you can help it, DO NOT go to the Safelite on Thornton rd in Lithia Springs, GA. The comfortability of apathetic attitudes, lack of professionalism, and lack of customer service is horrendous. Trying to get in contact with anybody who is actually helpful is difficult as most numbers are answered by an automatic voicemail or a person who could care less about their job or your concerns. When you do get in contact with someone they will lie, place blame on others, and give you empty excuses as to why the services received were not followed through. This does not only go for the store itself but also the customer service line. If this is how the company allows them to be represented then it speaks volume to the company itself. Customer service training is highly needed, as the least you can do when dealing with a problem caused by you is to issue an apology. As I dealt with a no call no show, a mix-up with a new appointment, inconvenience, and an accommodation that ended up messing up my new windshield, at this point I want nothing to do with Safelite AutoGlass as a whole. UNLESS YOU HAVE 4 DAYS TO WASTE FOR THEM TO SIMPLY REPLACE YOUR WINDSHIELD, I SUGGEST YOU GO SOMEWHERE ELSE. If anybody who is EMERSONS'( the manager at the store) boss wants to contact me, I would love to give you the full story. For those who accommodated me swiftly, such as the assistant manger, it is greatly appreciated! I hope a promotion is in the works for you as someone should be getting fired!! read more

It's a low cost solution...you get what you pay for. The replacement was not securely fitted (rattles) and they damaged the interior.

Went to this location for a simple chip repair in my windshield they made the problem worse than it actually was in the first place and then they called the problem fixed I've had number of chips fixed in my windshields the guy that did it or the technician obviously doesn't know what he's doing now most likely I will end up having to get a new windshield because of his incompetence. This is not the first time I've been to this establishment they are randomly hiring people that don't have the expertise to do the job and that's why you're getting the shotty results like I got today and then the business owner has the gall to give me a lame reason to cover for his incompetent employee if they had actually sealed the crack there wouldn't be a need for a new windshield and considering my insurance company paid for it I'll be letting them know as well because me personally I would not have paid for it you should not have been able to see there was a crack there at all because there wasn't a crack there before they started working on it they caused the crack just another business slipped into mediocrity Never use this business there are several options in the area and I will be making use of them why would I come back to have you put a windshield in my car when you can't even fix a chip correctly really and at the end of the day a windshield cost about $500 to be replaced stupid chip fixed cost about $25 so I guess they're messing up windshields on purpose so they can make the extra $475 that's what the business owner saying to his customers by leaving a message he left me read more

Safelite AutoGlass - Auto Glass Services Near Me - Lithia Springs, Georgia

The worse customer service experience I've ever had in my life! I scheduled the mobile service. First appointment- I received a call from the tech stating that the windshield they received that morning (apparently they receive the windshields the morning of your appointment) had a scratch on it. He advised me that I'd receive a call back from his manager that day to reschedule. I never received a call back from anyone. I had to call in myself which I received a very rude representative out of Columbus Ohio by the name of Steve that told me I just need to wait. The next day I called back in to reschedule my appointment and 4 days later a tech came out stating that they ordered me the wrong windshield because mine had a blue tint for some type of uv ray protectant. I had to get rescheduled YET AGAIN. The third time which I had to schedule yet another appointment (I'm taking off of work each time for this) the tech comes out and says hey you have a balance due (I paid the full balance before my appointment) I told him that it was paid in full beforehand. He tells me there's a price difference for the new windshield..... I entered my vin when I initially booked my appointment so you'd think they had the exact specs of my vehicle to begin with right? Wrong! Oh and guess what??? He STILL had the wrong windshield and advised me that mine had the blue uv ray tint I thought we went through that the last appointment.... I guess not. I asked to speak to the manager which he didn't seem to care about a thing himself. I give up! I requested a refund. Don't waste your time. Safelight is a JOKE! read more

Safelite AutoGlass - Auto Glass Services Near Me - Lithia Springs, Georgia

I'm only giving this service two stars because at minimum the repair man came during the appointed time and was kind.However that's the bare minimum that a service provider can do in my opinion. The service was very overpriced and I was informed that the repair man would clean up the access glass and I was assured by the repair man that he cleaned it all up however I still see large pieces of glass all over my car, hard to miss pieces, dangerously large pieces. Not wowed by this service at all read more

A tree limb fell and hit my car in the middle of the night on 3/9/24 during a storm. My husband called safelight and was called back from the Lithia Springs, GA location with an appointment on 3/14/24. I was happy when I got home because the window was beautiful BUT then I noticed the crack on my dash that their technician must have done during his repair, yet never said a word about it to my husband who was there during the repair. I drove this car to work the next day and everything I stopped at a stop light, glass would fall into my lap from under the fabric behind my window visor. My husband called and they apologized and said a technician named Tyrell, tech id# 275 would be at my house to make it right since it was not done correctly the first time. We got a confirmation work order with all of this information stating that Tyrell would be at our home Saturday 4/6/24 BETWEEN the hours of 8am-1pm. We called Tyrell at 1:24 after he was a no show and never called to let us know of any delay. He said he forgot our appointment was before 1, he was busy and he had no time frame to let us know when he would be there after waiting for him all day. when I was trying to explain to him that as a professional he should have called his customer and let us know one way or the other. He then started screaming at me and said he may not even show. And HE NEVER CAME and fufilled his contracted responsibility. This makes safelight repair look horrible. And I am so mad. Especially after hearing sych good things from others and paying almost 400 for the initial window repair and it's still dropping glass on my lap this morning! read more

I had an unfortunate incident where a rock hit the windshield of a brand new car while riding on the expressway. I had only had the car 3 weeks. Since the vehicle model was also new, Safelite had to navigate the challenges of getting the windshield for me from the manufacturer. I appreciate them working hard to get the glass in 2 weeks and installing it very quickly. They reset all of the sensors correctly and I saved about $400 going with them over the dealer. Five months later, all is still well. I hope to never crack a windshield again but if I do, I know where to go! read more

THIS SAFELITE LOCATION IS ENTIRELY UNPROFESSIONAL!! DO NOT USE THEM! We waited around for 5 HOURS for our scheduled appointment (for which we received no less than 6 emails and texts to confirm) and no one ever showed up. We did not even receive a phone call that day or the following day to let us know they weren't coming, nor was there any attempt to reschedule. When we called the next day, they had no knowledge of entirely missing our appointment and didn't even offer up an apology. Their excuse was that the order must not have loaded on the technician's phone and they said they would check to see if they had the glass. One of our worst customer service experiences ever!! read more

Completely unprofessional staff. They don't care if you show up early to your appointment, the person that shows up 10 mins late gets prioritized for some reason. Service techs would rather play on their phone than fix your car. Multiple techs looked at the waiting ticket and put it back, continuing to stare at their phone. Front desk associate (Emory?) would rather speak to you with his mouth full of food than actually be helpful. Total incompetence to customer service, more interested in their cell phone games. Will not be using Safelite ever again in the future. read more

I got my windshield replaced here on February 24. I thought that everything went fine, but 2 days later after not even driving the vehicle another crack appears on my windshield. I immediately called to figure out what was going on and was told that it sounded like a stress fracture due to a faulty windshield or faulty installation and that it would be replaced with no charge. We were set for another appointment to replace the windshield which was March 18. After dropping off the vehicle, about 20 mins later I receive a call from Reggie saying that the crack is not a stress fracture and that it was a rock that hit my window. After going back and forth because I hadn't even used the vehicle for the two days after it was replaced, Reggie was being very rude and accusatory to me on the phone and was refusing to replace my window unless we are paying for it AGAIN and filing another insurance claim. I do not recommend this place for windshield replacements at all unless you want your window to crack again due a faulty installation and unless you want a windshield automotive tech to talk to you disgustingly. Also, after reading the reviews for this place, I should not even be surprised that I went through this with them because there are several complaints against them about their faulty winshield installation. read more

I got my windshield replace in July 2023 by the Lithia Springs location. 4 months later after my car was parked in a parking lot all day a crack started spreading across my windshield. I requested the warranty replacement but when they came for it the guy intially said I looked like I got a bad installation but then said they couldn't do it because it was new damage. However, the tech had already said I got a bad installation the first time making it now safelite's problem but they still refused to give me a new windshield to correct this error. So basically I paid $400 out of pocket for a windshield to not be installed correctly and now that I'm asking for them to do it right they won't because it's a new damage. Since then I have been trying to resolve this problem with customer care where they have done nothing but deny, deny, deny and ignore me for 2 months. It took me 2 months to want to report them to BBB and only then did they actually pay attention to me and tell me I could get a 2nd opinion at another facility which I knew still wasn't going to go anywhere. However, the Cartersville team was some real amazing people and agreed that the second it came out of the techs mouth that I had a bad installation they should have gone ahead and replaced the windshield because that alone was acknowledging that Safelite made a mistake. However, the regional manager didn't agree and went back to BBB and told them nothing but lies, that I knew a rock hit my car and that I yelled and hung up on her. When matter of the fact she's the one that cut me off and hung up because she didn't want to listen to my points being made and who was at fault here. I've never seen a company treat a customer this way and it's rather shocking to me that they get away with it and don't get held reliable. read more

Worst experience ever I can't leave work because the guy can't get my windshield out and no manager answers calls for help. Call answering service just get run around Terrible customer service wish I had never called them. Don't call this location read more

Got 2 windshield replacements and neither lasted more than 6 weeks before breaking again. They refused to replace it. Go somewhere, anywhere else. read more

Shout out to Marcus. He was very pleasant and took care of us when my wife's care got broken into. It was a very stressful following days after but he took care of business. read more

I had great customer service by the gentleman who helped with replacing my window! The wait time was a little long but not more than was quoted. I would definitely recommend this business. Everyone was socially distanced and all employees wore masks. Some customers did not wear masks and it is not enforced although there is signage. read more