Gerber went above and beyond to help my wife and our family during a difficult time. They genuinely listened, advocated for her, and treated us with compassion and understanding throughout the process. We're incredibly grateful for the kindness and support they showed us. Highly recommend Gerber to anyone looking for a team that truly cares about their customers! read more

A driver turned right from a center southbound thru lane, cutting me off as I was getting on the freeway. I was in the right turn lane when this guy came zipping past. I slammed on my brakes, doing my best to avoid the collision, but the driver clipped my driver's side fender, ripping off the front bumper. That driver's insurance eventually stepped up and approved the repair of my vehicle. They suggested Gerber. I figured it would be easier for me to use their body shop. I admit that I was a bit skeptical because this Gerber's Yelp reviews were lower than other locations. But I went ahead and boy am I glad I did! Everyone was so friendly. They kept me updated all along the way. They even finished repairs early! My car looks awesome! If I ever need a body shop (and nothing personal,bI hope I don't), I will go to this Gerber. Thank you all for your kindness, honesty, and great work! read more

Gerber Collision & Glass - Body Shops Near Me - Gilbert, Arizona

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Excellent front end restoration, completed on time with friendly estimator and general manager.

Gerber was a great company to use when my car was totalled after a hit and run. They make it very easy to submit info for an estimate, get back to you quickly and let you know the progress your car makes through the process. I'd highly recommend gerber collision to anyone. read more

From initial call to schedule an appointment to picking up my truck when the work was completed, everyone was very professional and kind. They did an amazing job with keeping me updated (phone call and text messages) on the progress of my repairs. If I ever need more work done on my truck, I will not hesitate to use Gerber (Gilbert AZ) again! read more

110% recommend! Sadly I had 2 cars there within 2 months. The staff is incredible. Will always use Gerber moving forward!

They were to replace my front bumper and that was it. I was backed into in a parking lot. They had to replace bumper and color match. Bumper and install was fine. They pulled my truck out (F150 2016), the driver side fog light was unplugged and hanging out. Also, they failed to replace the paint protectant film that came from the factory. They sent someone to replace and it is impossible to do once the bumper is installed. They said they would try a different company to come and replace the film but they haven't followed back up. They lack the knowledge to do a 100% right job. read more

Called Gerber Collision to schedule an appointment for repair. I already had an estimate from the insurance company. When i called she said they still needed to schedule an estimate first before the repair because they do their own. This was two weeks before my appointment and when i showed up for my estimate she said they will use the insurances and can just go ahead and schedule my appointment to be repaired without even looking at my car. Wow. Would have been nice to just schedule one appointment for the repair instead of making me come all the way to the body shop just to have me make another appointment. Definitely did not come back for the appointment after that customer service. read more

So I cannot say enough about the poor customer service and laziness about the employee at that location. My car was delivered from Carvana and had some very minor damage that they will repair. I called them and asked if they went through Silver rock which is the company that will pay the repairs, and they replied yes and they could receive electronic payments. Although Kayle H., the estimator, provided me my estimate when I asked about the electronica" payments she said she had no idea. I explain the situation again, as she again currently and rudely replied she had no idea she would have to check with our corporate office because she has no information about that. I said that would be fine would you please check with your corporate office. She replied she had no idea what the number was and no idea of how to get a hold of it, which would be completely untrue because if it is a corporation they would have a district manager and support lien that could provide them that information. So essentially she was just completely rude and lazy and didn't want to do anything at all to get my business which would have paid her and the business over $2000. I certainly will not be spending any money with a business with rude lazy employees like this and I would definitely not recommend anybody go here or speak to Kayle H. What complete idiocy and a complete waste of my time! Also, please note in the other reviews the customer service manager always says the same thing which is a template, and actually does nothing to fix the problems. read more

Gerber Collision & Glass - This is the card of the estimator that was completely unhelpful lazy, and made no effort to call her corporate office. - Body Shops Near Me - Gilbert, Arizona

SHOUT OUT: Amidst this craziness, I want to acknowledge the EXCEPTIONAL service I have received from Gerber Collision/Auto in Gilbert,AZ. Excellent customer service during pandemic. Seriously, the personalized, quick responses, call backs, etas and kind, unsolicited coaching tips have really have made them stand out. Great service is a choice and I will remember to choose those vendors and companies who have done well by me and by all employees read more

We were referred to this shop by someone I trust at my insurance company. We were in a no fault accident meaning the other persons insurance paid for the damages. Either way I must say from the moment we schedule our appointment to have the car checked to the time we picked it up it was definitely one of the best customer service experiences we have had in Arizona. All of the staff handled every step of the way with professionalism and the car was done beautifully. They definitely went above and beyond what we expected. We highly recommend this shop. read more

Everything about my experience here was awful. The estimated time frame for the work to be completed was 2 days and they agreed with that. I dropped my vehicle off on a Thursday morning, mentioning to make sure the door guards got replaced. I called Friday afternoon to find out what time the car would be ready and was told they would give me a call back, never received a call back. I called Saturday to get an update and no one answered. Called Monday morning to get an update and was given a time to pick it up. I get there and the car is ready, I pay and walk out to only find that the door guards had not been put on like I specifically asked. He takes it back to have it put on. The next day I notice the handle guard hadn't been put on, so I took it back and they put it on. A couple weeks later the top door guard was already peeling off and we discovered the entire engine bay has paint over spray. There is also damage done to the bumper, big scratch and some cracking, that was not there when I took it in(noticed this the day it was picked up). I took the car back about the paint over spray and the peeling door guards and they have agreed to clean up the engine bay, detail the car and replace the door guard. I go to pick it up and the engine bay was very clean, he had to take the car back to replace the door guard because it hadn't been done. The car detail that was suppose to be done, funny, the car was not even washed. It was filthy and there was water spots all over the car. I have decided they have wasted enough of my time so I did not address that to the manager Frank, who was the one that was handling my situation. It's pretty pathetic that they can't even wash a car. I'm just glad that I'm done dealing with this shitty place. I DO NOT recommend taking your vehicle here, there is a lot of hassle dealing with them. NOT WORTH IT! read more

They did a great job fixing our BMW after a pyouerson rear ended us. Everyone I dealt with was very nice and professional. They were also helpful about assisting with our rental car too. We haven't needed a body shop for 25 to 30 years...so it's nice to find one we can trust to do a great job in a reasonable length of time. I also felt they also did not over charge for repairs. Thank you. read more

Brought my brand new RAV4, that someone had backed into and damaged the lift gate, to Gerber Collision & Glass on Cooper Rd in Gilbert , for repair. Received professional service with excellent repair results. My 2014 RAV4 is back to new condition. Special thanks to Manager Corey Miller for applying a $100.00 coupon that I wasn't even aware of! These guys are the BEST! read more

I had recently purchased a brand new car and just four days later was rear ended. I brought my Ford Fiesta here to Gerber Collision and Glass at 477 N Cooper Rd in Gilbert. I was beyond satisfied with how professional these guys were. From day one, they kept me updated on a daily basis about how everything was coming along. They provided a rental car for me until the job was done and 100% back to brand new. I would recommend them to anyone needing auto repairs. They are the real deal! Also, If you get a chance to meet Dawn at the front desk, she is amazing and will make sure you are 100% satisfied. Thanks guys!! read more

I had a HORRIBLE experience when I had body work done on my car at Gerber. They were nice when getting my business but afterwards they were very unhelpful and not very friendly. I highly recommend not using this company and going to a place that's great before, during and after! :( read more

We've had 2 great experiences with Gerber Collision & Glass at this location. Most recently, the minor work done on our front bumper was done without charge when they could have easily charged for doing more than what was needed. Their integrity in this situation is to be commended. read more

I took my car here after an accident. The job was completed in a timely manner, however my car was not fixed properly. I had to bring it back, and is was STILL not fixed properly. Finally, I took it somewhere else that fixed the problem and billed the insurance. I would steer clear of this place. read more