Master's Auto Craft is the kind of company to which you want to be fiercely loyal. I took my BMW 3 series here after my car was hit from behind at a traffic stop. The car was undrivable after the accident, and my usual body shop (Berli's) was booked for over a week solid. Yikes. I panicked because I really hate taking my car to "just any body shop" because I've had some bad experiences. So my insurance agent highly recommended Master's and informed me that the owner was a previous manager at Berli's. Okay! Great! I was still a little weary of taking my car to a new body shop, but my fears quickly dissolved after meeting Brandon, who is the person who took great care of my car for the three weeks it was in the shop. First of all, he called me every Tuesday and Thursday to give me updates on my car and find out if I had any questions or concerns. He let me know if they were waiting for parts, if they had received parts, when the glass guy was coming to put my back glass back in, when they were going to paint my car, etc. From the beginning to the end, I was never left in limbo as far as the progress. He always let me know the approximate date it would be completed. Second, Brandon made sure all work that was done to my car was going to be covered by insurance. I had the insurance adjuster go to the body shop to assess the damage to my car. Brandon looked over the car with the insurance adjuster, then called me afterward to let me know that they did not agree on their estimates (by a few thousand dollars). He informed me that I should request another adjuster come out and look at my car, then met with the other adjuster and got all the damages and costs approved. I didn't have to pay anything of the damage costs at the end of the day. Third, Brandon offered to take my car to get the wheels balanced and aligned (which is something I had been meaning to do for a good year or so...oops). I paid for it, of course, but no more than I would have if I had taken the car in myself. It was so nice to have that done while my car was in the shop (and I had a rental), and it was a major weight off my shoulders! Finally, when I picked up my car, they gave me an envelope full of information with everything they had done to my car and a certificate guaranteeing their work. They thoroughly cleaned the inside and outside of my car, and it looks as good as it did the day I bought it! Brandon even gave me some touch up paint for future (minor) scratches. I am a forever fan of Master's Auto Craft now and will take my car there any time I need any work done. Although once the secret gets out as to how great they are, I might not be able to get an appointment as easily! read more

Unfortunately, we've had three incidents over the last few years that required body shop services, but Masters made the experience as painless as possible. In each case, they were quick with the estimate, the estimate was very reasonable, and the work was completed on time. In the first case, I was rear-ended hard on Mopac causing extensive damage to my wife's car. They fixed it and had it looking as good as new within about two weeks. On two subsequent issues, they were just as good to deal with as the initial experience. The quality of the paint job is probably not perfect (I'm a big stickler for fine details), but not enough to detract from the overall job. One thing that sets them apart is service after the sale, so to say. When you pick up a car after major body work, there are always some minor issues that pop up - they were very nice and took care of the mright away and never made us feel like we should accept the workmanship as-is. Even though it's been a year and a half since my wife's incident, we had a few spots on a rear fender that looked like the clearcoat came off. My wife went back, and they buffed out what ended up being a blotch of something on top of the clearcoat - it wasn't a paint problem at all. Not only that, but they also buffed out a scratch on her fender that was completely unrelated. Update June 2011: Unfortunately, I've had yet another chance to make use of Masters. A huge piece of a truck tire was thrown up by the car in front of us and completely demolished the front and underside of my wife's Altima. The work took a little over a week to complete, and they actually took a cut in profit because the owner would not allow cheaper aftermarket parts to be used on some critical areas. Everything looks great after they were done, and their 5-star rating is once again completely justified. read more

After getting a quote from Jose to custom color a "visor" for my special edition scion xb I told him I was going to get 2 more quotes just to make sure I could find the best price. Wow let me tell you the other guys prices were double or more! As far as quality gos Masters matched the paint perfectly and did the install for me for less than what Toyota would have charged me just to paint it. The staff is super friendly, family like and willing to work with you couldn't have asked for a better experience! (PS they even gave me a ride home since I am the only driver in my family and had to drop the car off to them over night) SUPER AWESOME SHOP! read more

Had a great experience with this team of people. Got into an accident (old people t-boned me) and had to get some serious work done. These guys had my car ready earlier than expected. Very efficient. Definitely recommend them if you've been in an accident. read more

Master's Auto Craft did a fantastic job! Joe was really helpful and kept in contact with me the entire time my car was being repaired. And the fact that they detailed my car before I picked it up was fantastic! If I ever need any body work done to my car again I will definitely be taking it to Masters! read more

It was heartening, yet no less sad to discover other former customers, including the person who was my originally referred me to MAC, concurred that their experiences have deteriorated. Others who commented did offer alternatives however: "Round Rock Collision is BMW ceritified and is where I send my clients with BMW's to as an alternative to Berlis. If you have Allstate, we guarantee the work there as well" " RRC is also owned by Penske, which is why they are BMW certified. They sent my new 650 there for hail damage repair and tried to get me to settle for bad paint work." "Berli's is who BMW/Lexus use" Thus, I have learned, there are alternatives. read more

I don't even know where to start. All the positive reviews are from when this was a Mastercraft

I recently took my Mazda 2009 to Masters Auto Craft. I had the pleasure of being assisted by a Gentleman by the name of Joe Henry. From the very beginning to the end of my issue he was very Courteous, Efficient. He was very clear and concise in providing me with updated information throughout repair and the turn around time that he initially quoted me was right on point. My car had been Detailed prior to them contacting me for pickup. My entire experience was a Seamless one and I was completely satisfied with their Customer Service and their Craft. I will recommend Masters Auto Craft as often as possible!! What an Awesome Group of Peeps!!! read more

The customer service here is second to none. Initially, I came in really distraught about the hit and run of my vehicle. The damage to the body was bad enough but to have transmission problems on top of it was a nightmare. I selected Masters Auto Craft from the list of approved repair shops with State Farm having no experience with them. There was a feeling that things may not go smoothly, especially since the insurance claim handlers were hesitant to believe the circumstances of the damage. That is when Richard took charge, having prior experience with claims at State Farm. He let me know he was going to take care of all the hard work and keep me updated. Upon taking my vehicle to an external shop, he verified the damage came from the accident (85 mph on the toll road!). Not only did Masters get the bodywork taken care of, they outsourced the mechanical work and did an excellent job. I'm currently very happy with their efforts and am looking forward to getting more work done with them. Thank you so much! read more

Julio, Dana and Team are fantastic! They took care of me and my car perfectly after my first accident. The insurance company referred me to places closer to home for my second accident but I went back to Masters because their excellent work on my car the first time and their care when working around my schedule. I dropped her off, got the rental car and didn't think or worry about it. I picked her up in no time and she looks great! Thank you! KM read more

Thank you for helping the process of getting my car fixed go smoothly and quickly. I received my car fixed even better than I imagined. Thank you again for the great customer service. -Sue read more

I don't have the words to say how happy I am with Master's Auto Craft. Their customer service is not only the best I've ever had at any auto repair shop, it's some of the best service I've had in my life, period. Noel and Michael (and Dana, the awesome receptionist) made a really difficult time much easier for me and I could tell they were personally invested in making sure I was taken care of. If you need any body work done, you should absolutely go to Master's. read more

I will remember: "From start to finish, everyone was efficient and friendly. They kept me informed of every step. They took care of the insurance paperwork and the rental car. Everyone was sincere and, I believe, enjoyed helping me. The repairs were completed on time and my car looks amazing!!! Thank you Masters Auto Craft read more

Masters Auto Craft did a fantastic job with my 2011 Terrain SLT. I appreciate everything they did when I had an accident. My vehicle looks brand new and I am super happy about that. Even though it practically took almost two weeks. I was patient enough to wait and make sure my vehicle passed inspection, which it did. Thank you so much Masters Auto Craft, I would highly recommend this business. read more

Masters auto craft always does an outstanding job when it comes to fixing my car!! I've been going to them for the last 5 years & 2 cars later, and I wouldn't dare choose another shop! Not only is their work of great quality but the customer service is one of the best!! Thanks for yet another great experience!! -An extremely satisfied customer!! read more

A few weeks back I got rear ended. My car is one of my most prized possessions and I had some bumper damage (paint, scrapes and dings). I took it to these guys and met with Joe. They were fantastic. Within 3 days the parts were ordered, repairs were done perfectly and I had my car back super fast. The total was the exact same price as the estimate. They also detailed my car. I will undoubtedly use these guys again if I ever need body work done. read more

This is my favorite place to get an auto repair. The customer service I received from Joe, the repair, and communication all exceeded my expectations. Joe went above and beyond and dropped me off to enterprise since I dropped my car off during my lunch break. When it was time to pick up my car he returned the rental for me. He made it simple for me. I appreciate the body work done on my vehicle and any I recommend using this auto shop. read more

I cannot say enough great things about my experience with Masters!!! This was the first time I had my car damaged and I was so impressed by their work. Julio was my advisor and he was incredible! He kept me updated from start to finish. Dana at the front was very sweet and she was quick to answer any questions I had. The entire experience was stress-free, quick, and friendly!! Look no further for a body shop! Masters is your place to go!! read more

This place is AMAZING! From start to finish, Richard and Brandon took great care of me AND my vehicle. Everything was explained in detail and finished when they said it would be. When it comes to customer service and providing customer satisfaction, this place goes above and beyond. I was given a ride home after dropping it off and when I came to pick it up, it was like driving away in a brand new truck. It was washed, wheels shining and all my windows were spotless! They definitely do quality work! Thank you Richard, Brandon and the repair techs who did an awesome job on my Nissan Frontier. I'm very satisfied with my results! read more

A-MAZ-ING. Just awesome service and extremely nice folks to deal with.. they all go Above and Beyond. Julio understood my situation perfectly and not only made the repair process easy, but saved me a ton of money on a different repair they were able to handle and fit it into my hectic schedule with no sweat. I got my car repaired that Same day !!! . I will use these guys for any and everything related to body work, not only for myself, but I will send everyone I know to them without hesitation. read more

I have lived in Dallas since 2007, and I have traveled back to the Austin area since 2007 to have auto body work done at Master's, that is how highly I (used) to regard Master's. I have had work done at Master's four times in the last 10 years, but will never return. Each time the damage to my car was minor (less than $1,500.), and I paid for the damage myself rather than file an insurance claim. Two other times since 1995 to 2007, I sustained major damage but another drivers insurance was paying, so I took my car a mile away to Berli's. I was in Master's about six months ago and needed a fender (which was not on the car) painted. Brandon Yates was great, the guy went out of his way to assist me. Yates spent 45 minutes with me getting everything taken care - In return I received a great, high quality paint job for a very reasonable $262.90. The great service and quality of work from Yates is why I was stunned by what happened just over a month ago. I gave my mother (who was in Dallas but lives in Austin) the front bumper cover for my BMW to have painted because of some minor scuffs, etc. Someone at Master's named "Joe", first had my mom drag the bumper cover out of her car, which enraged me as my mom was 4 weeks removed from having her right knee surgically replaced. He then made my mother wait in their small waiting room (you know how small it is if you've ever been there) for 3:40 - yes, three hours and forty minutes, from 12:40 p..m to 4:20 p.m. babysitting that damn bumper. Apparently annoyed that my mother didn't just get up and leave, this guy had the nerve to go to lunch while my mom sat there. At around 4:10 p.m., I finally reached "Joe" (at this time I had no clue he made my mother wait so long) when he told me in order to do a "quality" job, "the cost would be $1,000.00." Stunned, I told him I really didn't care about any imperfections (nicks, etc) , and that I just wanted the bumper cover painted. After I listened to him punch buttons on an adding machine for 8 to 10 seconds, his revised response was "Well, in that case you're looking at $1,193.00". I told him "no thanks" and asked him to please help my mother place the bumper cover back inside of my mom's car. Instead, he brought the bumper cover to the front of the building leaving it outside my mom's car, where my 77-year old mother spent 15 minutes trying to get it back into her car. There are a few things I would like to say to Joe, but I won't say them here. I'll only get myself in trouble. My advice to anyone looking for body work is to look elsewhere. I had my mom take the bumper cover to Berli's the following day, and they had her in and out the door in 10 minutes. The cost? $338.30, and the (always excellent) work was done in less than 48 hours. I always felt Berli's customer service "pretty good" just because they were always busy, and they sometimes took a little longer than most repair shops. However, their extremely high quality of work always made up for any shortcomings. I always had that "wow" factor at the quality of work which Berli's did. This however is not the place to praise the work of another body shop. I am expressing my outright anger directed at Master's. I don't know what happened to Master's - either they have gotten so big (and they have) that they don't care about "small jobs" and are more concerned with insurance work, or they have an employee who has no business working there. In any case, I cannot in good faith recommend this place which is sad. Brandon Yates, you get 5-stars in my book every day of the week. "Joe" - you can go.... read more

I have a jaguar F type ,I had some big paint damage ,I was so sad because my car is very expensive and I didn't want to see these damage ,after that I toke to a few 5 Star body shops they told me we can not to fix your car because this color is hard to match and also you car is Jaguar please take to Jaguar ,I was so angry about these funny kind of body shops, after that I toke to Masters Auto Craft,they fixed my jaguar paint but is the same as manufacture,Amazing match ,he's name is Noel at this company ,he's very polite and spend time to explain to me ,and he toke care of my car perfectly the same as he told me before the process,I'm recommend this person 100% ,if you get any paint or body problem just go to him ,is the best person 5 Star professional about this job ,also I'm very picky but good job my friend Noel ,also price of this company better than any 5 star company , read more

Gerber Collision & Glass - nice job - Body Shops Near Me - Pflugerville, Texas

These guys did a fantastic job on my car. I had hail damage all over it. They worked with my insurance company and made the whole process a breeze. Highly recommend these guy read more

If your looking for a shop to do some paint or body work in the Austin area check out Masters Auto Craft out here in Pflugerville. They will do a great job at an affordable price. read more

With the recent ice storm I found myself exactly where I didn't want to be... smashed against the wall on MoPac. Fortunately for me I was referred to Masters Auto Craft for my repairs. Masters was great! Great customer service! I was very impressed with level of communication. Repair was completed ahead of schedule and looks fantastic! I would definitely refer them to others. read more

Gerber is very aware of the issues we had with them on BOTH cars after the hail storm. The first car we dropped off at the agreed date/time, it sat in their lot for 2 weeks before I called and asked for an update. They said they thought my car had been totaled by insure (it hadn't), once they did finally start working on the car getting any type of consistent updates were painful. Fast forward to my husbands truck. Same slow updates but the biggest issue came when we picked the truck up. I guess nobody there understands that you have to connect the muffler to the undercarriage?! So we drive home and back into our driveway and hear a terrible scraping noise. Get out of the car to see that the muffler has moved from the back of the truck to now in front of the back tire. Did I mention it is now Friday after 5? Yup so first thing Monday we called our favorite repair shop and demanded they fix their mistake. They towed the truck to a muffler shop and paid for the repairs but from here on out I cannot say enough BAD things. Avoid at all costs! read more

Back for the second time, Masters Auto Craft is second to none! Fixed a nasty dent on my car left by an irresponsible driver as well as hooked me up with their PDR guy to remove the other gifts left by other irresponsible drivers. I can't say enough about Mark and his team at Masters. Thank you so much for making my car look FANTASTIC again! TBOYD read more

I took my vehicle here after being rear ended. They did a great job on the repair (bumper replacement) and Julio worked with the insurance company to be sure everything was taken care of correctly. I highly recommend Masters Auto Craft and while I hope that I don't need more auto repairs, if I do I will definitely go back! read more

I wish I could give this shop more than a 5 star rating - at least 20 stars! They did an absolutely awesome job! They did additional work on my car that I did not expect so that the car would look its best - and it does. No one could have done a better job. I would like to voice my appreciation to Julio for the amazingly great job! I love my Miata and to have it looking its best again is so great. A big Thank You to all the team at Masters Auto Craft. read more

Masters Auto Craft once again did a great job repairing my truck. I have brought multiple vehicles here over the years and I'm impressed by their work everytime. I won't ever go anywhere else ! read more

From start to finish these folks were awesome! The communication was great, and attention to detail was amazing. Brandon and Walter really went the extra mile to ensure everything went right. Even though there were some delays with insurance approvals, they kept me informed. My car looks better than when I took it in! I'd highly recommend this crew. I'd give them 6 stars if possible. read more

Great service! Very professional and courteous! They kept me informed through the entire process. My minivan looks great! I highly recommend them! read more

I was very very pleased with the kind and full service they provided. They performed the repairs and even went beyond that by actually fixing some real minor things for me without extra cost.. This is a really good place to go to. They are really organized with rental car companies and you are in and out in minutes without any trouble at all. My car came out looking as good as new...literally. read more

Great work, done in a timely manner and very professional. I gave 4 stars because we have never been to a body shop where they did not give us a quote before doing the work. We asked a few times for them to send something over before submitting it to insurance. Other than not getting the quote prior, we were pleased with everything! Our car looks new again! read more

Great experience! Highly competent, responsible and professional staff who are dedicated to quality work and customer service. Julio was especially great to work with. He has a ton of experience working with insurance carriers and he ensured a smooth and prompt repair process. He kept me informed every step of the way about my repair and set realistic expectations at the front end. Honored his word throughout. Dana was also extremely helpful and responsive to my questions and went out of her way to help navigate me through the process. Means the world to find someone you can trust with your vehicle. These guys should be your top choice! read more

Joe and entire crew at Master's Auto Craft went above and beyond my expectations. I walked in to Master's Auto Craft almost in tears after my car got wrecked Joe calmed me down and went over all of options with me. They got my car done fast and it looks amazing. All in all, it was a stress-free experience. Thank you !!! read more

Gerber Collision & Glass - Body Shops Near Me - Pflugerville, Texas

What a great experience we had with these guys! We really appreciate the time spent & the care that was put into helping us even though our truck was deemed a total loss! Worked out for us because we got to keep our truck with really minimal damage & Joe really went above & beyond to make our experience & getting our truck back to us pain free! We would highly recommend using this place as your forever bodyshop! read more

This place is amazing! The staff is incredibly helpful and nice. The manager spent a lot of time talking to me about my car. They weren't my first choice to be honest but by happy chance I ended up using them to repair my brz after a little accident. They helped set me up with a rental and even offered to drop off my car when it was ready in case I couldn't make it due to my work schedule. Luckily it was ready early and on my day off. Now my car looks better than when I bought it. I got it pre owned and there were a few small dents in the body. They fixed it up for me. Hopefully I won't need them again for awhile but if I do I'll definitely return. And recommend any friends who need it. read more

After getting the run around from a paint/body shop in Austin, I decided to give these guys a try after reading these reviews. I am so glad I did!! :) Easy to deal with, great customer service (ask for Jose!) and they even fixed another part of my car at no charge. Seriously- Worth the drive, even if you are in Austin. I'm just sayin'... read more

I had my 2012 Sorento taken here due to an accident. I can't speak on the pricing as it was paid for by the other guys insurance. However, I can speak on the service, communication & work done. They were fantastic in all categories! The communication was excellent as well as the customer service. The work they did was explained in detail to me before and after they did it. There was no up selling involved what so ever, which is strange given it was direct billed to an insurance company. An honest and simple suggestion made but even suggested a different place to get it done cheaper! They washed and waxed the outside and detailed the inside before I picked it up. Joe and the rest of the staff at Masters took great care of me and my vehicle and I will recommend them to anyone that needs work done! read more