AWFUL!!!!! did NOT CONNECT STEERING WHEEL!!!!! SOOOOOO DANGEROUS!!!! that's not even it! alignment so poor had to fix 2 times. new ac compressor they installed exploded while I was driving. Terrifying smoke from hood and loud explosion. improperly welded everything and had to go to another body shop to fix EVERYTHING! PLEASE DECLINE FOR SAFETY!!!!!! read more

I took my car in for a fairly simple bumper repair and was told it would take two weeks. Instead, it took three. During the extra week, I called every day for an update and was given the same answer each time: the parts still hadn't arrived. When I expressed how inconvenient the delay was and gave Caliber Collision a chance to make things right, they chose not to. I didn't feel valued as a customer, and I won't be returning. read more

Absolutely amazing service! Fixed my car door super quick and was extremely friendly! Ozzy was a top tier technician and gave us updates all the time! read more

Like many I had hail damage from the storms back in October; I reported it to my insurance and was given a list of places I could take my vehicle to for a quote/assessment. I looked over the list and this place stuck out both for its reviews and central location to my home. My insurance rep was there to do the assessment and said after I could take anywhere that I wanted but this location was reputable which was in line with the other reviews. Made an appointment which because of all the hail damage seemed like forever but once I got my car in they completed the work and I was happy with the results and the turn around time. Shop is clean, staff is friendly and easy to talk with. Price wise I have no idea, because I paid a deductible but from what I understand they are competitive. read more

Brought in my Hyundai today and Rob & Justin answered all of my questions about my engine and a leak in my power steering. They also went above and beyond and buffed/shined my headlights - they have never looked so good! They were so knowledgeable and very efficient. 10/10 recommend read more

Classic Collision - Auto Glass Services Near Me - Austin, Texas

lever. From start to finish, the experience was exceptional, and I couldn't be happier with the service provided - and best of all, it was FREE!! Upon arrival, I was greeted by a lady at the front desk who was not the best at hiding her annoyance but eventually was able to direct me to Rolando who was super chill, and made sure I was all good. He took a look at my engine hood for 30 seconds and knew what the issue was. He explained that the hood didn't have enough negative pressure to bounce upward once the lever under my steering wheel was pressed. He adjusted two screws/knobs on the hood itself and it worked!! Best of all - he did it for FREE while Toyota of North Austin was going to charge me $190 to look at it and that did not include the price to fix it. I was truly impressed by Rolando's craft and ability to diagnose my issue within less than a minute. I 100% recommend you ask for Rolando when you visit Classic Collision. I called and was able to be seen in less than 30 minutes (which may not be the case for everyone depending on your exact issue). Regardless, I will undoubtedly return for any future needs. Thanks Rolando! read more

This is an amazing business. The staff is very courteous and welcoming. They do great collision repair work. I know this because they repaired a my car last year after I was in a collision. Great work at a reasonable price. As a result of this experience, I stopped by on Monday 11/11 to get an estimate for work on my new car. While parked at the Gymn someone's vehicle scraped the front passenger side near the wheel and they did not leave a note. This resulted in a nasty looking scraped finish on my car. I walked into the business and a few minutes later Ozzy came out to assess the damage. He didn't see any dents. He said he could probably fix it. He took the car back, did some amazing magic( work) to remove the paint/scratches, etc.. Ozzy was back w/in 20 minutes and my car looked like new. He said I was good to go, He handed me my keys and sent me on my way w/out any charges. He did the work himself. I was so surprised and thankful for his graciousness and generosity that I had to share. If you patronize this business, you'll not be disappointed. read more

This shop is very knowledgeable, knows their business and kept their promise. I was very worried about getting my vehicle in because I thought it was going to take weeks, literally after my crash the next day they took my vehicle in. Communication is through the roof! Jay and his team kept me updated weekly with what was going on with my car, they also made the insurance process smooth. They worked fast and efficient. I posted pictures of the before and after, and you can just see the quality of work they have. I could not stop smiling when I went to pick it up. It looks brand new again! Thank Classic for doing what you do best! read more

Classic Collision - Before repairs - Auto Glass Services Near Me - Austin, Texas

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Really bad service, they said they fixed my car but later on my car was not good and when I returned to get that fixed they made me look like I was wrong and that it was just my car. Then treated me like I was crazy. read more

Never take your vehicle to classic Collision employees don't care about cualaty work.I was missing and have loose parts in my engine Bay.They didn' care to correct it. read more

Professional experience. They were quick, responsive, and communicated well with us during the process. I want to highlight their associate, Justin, he went above and beyond with explaining the process and calming pur nerves. I never had a set body shop, but now I will always go back to them for any of my personal or business needs. read more

This review is specifically for Nick, the helpful, knowledgeable, and kind gentleman I've been working with on my car after getting into a wreck a few weeks ago. Not only was he prompt in his response, Nick has gone above and beyond by helping me navigate insurance issues, helping me understand the process to get my car up and running again, and be my advocate to get my car fixed in the best, most affordable way possible. I highly recommend working with Nick if you need help in the future. read more

Stopped by classic on research with no appointment a this guy named Austin I think his name was got the estimate done. Then took the time to walk me through the steps of having the repair done. Great service! read more

5 easy stars! I had a fantastic experience with Classic Collision (and I HATE dealing with car stuff). Getting an estimate took about 10 minutes total and was painless. Due to insurance issues, I had to reschedule my drop-off three or four times, and the admin staff were completely understanding about it (and they are all so friendly!). Nick ended up taking care of my case, and he is such a gem! Communicative throughout the process with timing estimates, genuinely cares about his customers, and went the extra mile for me helping out with Enterprise. My car looks even better than I expected, and it was washed up all shiny as well! The end cost was barely over the estimate, too. read more

When you pick up your car, don't expect to find anything remaining that wasn't tied down when you dropped it off. I forgot to remove a small something valuable from the car, and it was missing when I picked it up. I could almost blame my own negligence for that one but to top it off, when I turned on the car, my half-tank of gas going in had turned into a low fuel light. Brought up a few other issues the car had - all excuses, no accountability. read more

Y'all, when I say I can't recommend this body shop enough, I MEAN IT! Just about the whole left side of my vehicle needed to be repaired, & I was terrified to find out how long it would take. Jay was so authentically sweet and HONEST, saying the repair would be fixed in 2-3 weeks. Not even 2 weeks later, what seemed to be a hefty job was ALL COMPLETE! I'm so happy with my choice to bring my car here, not only due to the quickness of the turnaround, but also due to Jay's amazing customer service. I received texts daily updating me on my repair progress, so I never felt out of the loop or neglected. Jay (and this location) is the best! read more

Classic Collision - Car repair - Auto Glass Services Near Me - Austin, Texas

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I got into a rear ending accident, and Classic Collision got my car looking brand new even after it was completely ruined. At first, I was stressed and unsure of how my car was going to look but whenever I got it back, I was completely satisfied. The staff was friendly, and I felt I could truly rely on them. I will definitely go back if my car is ever messed up again! read more

This shop was amazing! Robert was super helpful and understanding and I was able to drop my car off in the morning and pick it up on my way home from work! Ask for Robert or Jay! You're in the best hands!!!! Thanks y'all!! read more

I brought my car for repair and Justin B. was the Service Advisor. From the beginning he was very transparent about the realistic expections for completion. He communicated through the entire process on the progress of the repair, during each stage of the repair. My car was returned to me like brand new. Thank you Justin andClassic Collision . read more

Super nice service. Chas is the man! I had a minor cosmetic issue and they fixed it for free. Highly recommend!

What a major disappointment my visit to Classic Collision on Anderson Mill Rd in Austin, TC was recently--I took the car in to get an estimate which was in the $1500 range for minor damages from a hit and run side swipe--when I took the care into the body shop they called and said the estimate had risen to over $5000! Four times the original estimate! The manager, John, called and told me that I thought the shop deceived me and I was being taken advantage of--wouldn't YOU? He told me that since I lost faith in the shop doing the work he suggested I take the car elsewhere and, boy, was I glad I did because a few miles from his shop I got a quote from another body shop for $1230! So Classic goes down in my opinion as a total RIP OFF read more

Scam artists. They stole my battery. It was working going into the shop, now it won't hold a charge. I haven't touched the battery in years, and there were distinct finger marks in the dust showing it had been removed recently. read more

I would definitely reccomend classic collision on research Blvd. Nick Ward helped me and was great. The service was quick and Nick is a stand-up guy. read more

Dropped off vehicle to replace windshield and side mirror on a Wednesday. I called on Friday to check status. Was told it was not going to be ready till 16 days after I dropped it off. I was never notified of the time frame. I let them know I needed my vehicle earlier than that. Told them I would pick up my vehicle due to unforseen circumstances. Was told windshield had already been removed and I would be charged labor to put the same windshield back on. Was told one amount but when I get there its higher. Labor fee was almost the same amount of the deductible. No communication on their part and status site had no real time update. All they had to do was let me know the estimated time of repair and I could have told them if it was acceptable or not. I believe they should not have taken off the windshield without letting me know the time frame. I only went there because this business is the place my insurance deals with. Any other place I would have to pay extra. Until improvements are done I don't recommend this location. read more