I had to use Gerber because someone had door dinged my car. They got me in for a quote right away so that I could send it to the insurance company, only had my car for a couple of days, and they were friendly throughout the whole way! I have had to use them before for another car that I had where someone hit me on the side, and I was highly satisfied then too. Highly recommend! read more

I had an amazing experience with Dan. Super friendly, super transparent, and put a lot of care into fixing my car. Communication was great, always kept me updated every step of the way, and is a problem solver. Hope I don't have to bring my car in to get repairs, but if I do, I'd want Dan to be the lead! Especially with insurance claims. read more

They did a great job on my car great people I would recommend you going to this place

I just had my 2025 hyundai Santa fe repaired here. It went super smooth. Did the drop off express service for a minor rear end dent repair on my lift gate. I have a matte paint color and was a little anxious on how it would look. It looks just like new again! I got timely texts and emails on the repair and they finished up in less than 2 weeks. A couple of days early from the initial estimate. The staff was friendly and overall I'm very satisfied with the work. Thank you. read more

They fixed my daughter's car excellently! She had a collision on both sides of her car. It was done fairly quickly based on the work that had to be done and it turned out beautiful!! Less expensive than anywhere else in the area as we were paying cash! I recommend them highly!! read more

It has taken way too much time to get answers, 5 messages and emails with no response, estimates "not in their system". Don't have time for bad customer service, just go somewhere else. read more

I WOULD RECOMMEND THIS SHOP TO ANYONE YOU HATE AND WANT TO EXACT REVENGE UPON Over two years ago I dropped off my jeep Cherokee and payed for the repair in full. The distance sensor was broken and needed to be replaced, they said the part was on a national back order and I could come get my car with out the vital safety feature. When I came to pick up my car they insisted my key fab was dead and tried starting my car for over 45 minutes, finally I went to go see the issue- they were starting the wrong car and my car wasn't even in the shop, it was back in the corner of the fenced in lot out back. Over the next two years I called monthly to check on the part, I was given the run around each time. Finally in June of 2025 i was in town (I had moved to Spokane during g my two year wait) and I went in and spoke with the receptionist to finally get it figured out. They said they had the part and could do it the following week, I drove back to Spokane and back to puyallup the following Monday. I dropped off my car, they had it over night and the next day it was "ready"... well it was not ready and the distance sensor was not useable and dinged every 3 miles I drove, even more annoying than when it just didn't work. I had no chance to take it back as I had to work in Spokane the following day. So the next Monday, drive from Spokane to puyallup again, this time they claimed it would only take 4 hours, and they would get me a rental for the half day. Well the part was broken and had to be reordered. I was expecting to only have the rental for a short time, so I brought my dog so we could go camping in my car after it was done. I ended up having the rental for 3 weeks while waiting, and my dog was with me the whole time. Finally my car was ready, I drove from Spokane to puyallup for the fourth time for a grand total of 2,480 miles traveled to get my car. The rental car company wants to charge me a 200 dollar pet fee, had I known it would not be the 4 hours they originally promised-I wouldn't have brought my dog. Gerber is refusing to g to pay the pet fee, I have spent over 1000 dollars on gas, 48hours of time commuting to get my car (most of those drives were pointless as my car wasn't fixed), and now enterprise is trying to send me to collections for this pet fee. Again, if I knew I would be in the rental for more than 4 hours I would not have brought my dog. Connor stress how difficult this company has been. Manager Elizabeth is not out to assist or be helpful, receptionist Roman does not pass messages along, the white haired lady is the one that had them starting the wrong car for 45 minutes, and the shop manager is the worst of them all and never returns calls, hangs up on holds after an hour. Cannot stress enough, if there is someone you hate or want to majorly inconvenience, give them this shops number because they will get the job done (after two years of misery, multiple trips to the shop, and a collection on their record) read more

If you need your car in the next two months go else where. If you're expecting knowledgeable front office staff....look elsewhere. Actually one should just find a different body shop. Really miss south hill collision. Yes south hill collision is no longer the owners. Now they are a corporate chit show. .......EDITED OUT ....Well I shouldn't say that but let's just say. Don't bother the animals, especially around lunch....regardless of your schedule, be courteous to THEY'ER needs, forget about yours. I.E. any idea when vehicle will be done.....blank stare. Pathetic. Also real quick front office staff needs major training. They could start with a simple "Hello Welcome In." Look elsewhere,but sadly there are only 3 or 4 players in the auto body game. Mom n Pops are mostly all gone. read more

I had great service. From the start, drop off was easy and fast, the teardown and estimate was done in 24hrs and sent to the insurance company. During repairs, I was consistently updated twice per week through text. The repairs looks great and the vehicle drives great. read more

I had a very minor fender bender and this company was listed as one of the shops to get an estimate done. Everyone was friendly from making the appointment to greeting me. John took great care of me. It was a pleasure encountering such nice people. John was Able to pop my panel back in place and there was nothing else that needed to be done. I really appreciated my experience with this company. read more

Provided other means of contact, still haven't heard from Gerber Collision. Would love for them to give me my headlights back, before the accident I had just recently purchased new ones, headlights were not damaged and they changed them to stock. read more

This place is absolutely amazing. Unfortunately I have had to use them 3 times in the last 3 years (none were my fault) They do absolutely amazing work and they take care of everything for you including getting everything set up for a rental. Those that are upset about the amount of time they take to repair the car you have to understand that is not the fault of the repair shop. Parts have to be shipped from overseas if you have a foreign car. With the strikes at the ports and COVID that really slowed/slows down the repairs when you have to wait for parts to go through the ports. It won't matter which repair shop you use they all will have the same problem obtaining the correct parts for you car so you can't blame them for that. I highly recommend them. read more

Had my car for damn near a month. Been getting the run around on updates. They actually told me, "we don't know when it's gonna get done". I should've just went to my brother and got it done the same day. Unfortunately, he was too busy. Get it together guys. read more

Gerber Collision & Glass - Windshield Installation & Repair Near Me - Puyallup, Washington

If I could give negative 10 stars I would. DO NOT I repeat DO NOT go here. Everyone here is completely incompetent. I got my car fixed at Gerber where the repairs were done improperly and water started leaking into my car. I asked to have them fixed again and they refused to follow up even after calling 7 or 8 times. I basically had to threaten to report them to the BBB (which of course got their attention and forced them to follow up with me). They are also unable to communicate as they dropped me off at enterprise without having anything prepped for me. Now enterprise is trying to charge me over 100$ for a rental when Gerber was supposed to have my car done months ago. There is so much more but hopefully that's enough to have you steer clear. read more

Gerber Collision Puyallup , WA Is one of the worst experiences I have had . They have had my car for several weeks now. They received my car from my insurance company and have done nothing with it. They now have just looked at my car and advised it is salvageable. Their office and building are dirty as well as the parking lot. They have no customer service skills and are very rude and non communicative Now they have assessed the damage they are supposed to repair the car and advised me that they won't give me any timeline. This after they have already had my car for several weeks. How do they expect someone to survive without a car for a few months? The crazy thing as well is supposedly they are so backed up, But are closed by 5 pm and do not open on the weekends. People are now too entitled and lazy. I have never seen a car repair shop closed on the weekends. I guess they must be robbing my insurance and others blind and only need to work on a limited schedule. I wonder if they charge car insurance for storage this whole time. Just insane. read more

Unless you were intentionally looking for the absolute worst customer service and vehicle repair experience of your life, I would highly recommend avoiding Gerber on South Hill at all cost. I had my 2023 F-150 in for a very minor bumper repair that was originally estimated to take a week or less. Not even any paint, glass, or body work involved. This simple repair evolved into a nearly 4-week ordeal of the most frustrating, disappointing, and in my opinion, dishonest experience with another business in my life. They seemed to be inept at communication and were unable to provide honest answers or updates. On the rare occasions that they did respond, the answers felt dishonest and insulting. Their workmanship was terrible. I genuinely feel like my vehicle was worse for having gone there. When i was notified that my vehicle was finally ready for pick up, the first thing I noticed walking into the parking lot was that the Active Air Dam on my truck, located below the bumper, was hanging down and connected at only one end! How in the world do you miss something like that? It's the first thing that jumps out at you when you look at the vehicle! At the end of the day, I ended up having it fixed elsewhere. Their solution that day was to have me take the vehicle home anyway, air dam hanging a few inches off the ground, and they would figure it out and call me later. To be fair, they did call back a few days later and ask me to bring the truck back in so they could take a look, but at that point I was unwilling to potentially go through another month of the same horrific service I had just endured. I just wanted to be done with them. Even if it meant paying out of pocket or taking care of it myself to get the truck back to original condition, anything was better than engaging again with Gerber and having to rely on them for a positive outcome. One last thing I will say though, whoever cleans the interior and exterior of the vehicles did a great job. That was genuinely the highlight of my entire experience. read more

Do not go here. I strongly advise against choosing Gerber Collision for anything you need done to your car. My experience was incredibly disappointing and frustrating. As a woman, I felt passed over and treated differently, I received false updates about my car's status to make it seem like my car was being worked on and it was in the shop for a month and multiple dates were communicated to me and updates would take a long time to get. Only after my husband intervened and started calling instead did we start getting accurate information and updates, even though it was the same person providing the update. The repair, initially promised to be fast, dragged on for an entire month. Both my husband and I mentioned both of these concerns prior to even picking up the car as well. They just said "they strive to not do that", no apology or anything. So for both of those reasons I had already decided I would never go back. And you'll notice all the other reviews seem to mentioned the same poor quality and communication. Suddenly, 6 months after my car had been picked up, I received a random $600 bill they said I owed even though I have the invoice saying it was fully paid. They either have really shady and unethical practices and I doubt whether I even actually owe it or they are incompetent at managing their own finances and books as a company. Gerber Collision's communication, repair timelines, and billing practices are severely lacking and they seem incredibly shady. Save yourself the hassle and look elsewhere for reliable service, there are lots of great places in Puyallup or else you might suddenly get a call saying you owe them over half a grand more. read more

They repaired some damage to my car back in April. They reattached damaged trim on my rear driver side door. I emailed them about it three times before getting a response. They said they would order the trim and get back to me. Over three months later, still haven't heard back after several attempts to contact them. They did a decent job on the repairs, except the trim obviously, but their customer service is so bad. read more

Almost double the initial estimate, put my windshield wiper on backwards, replaced the back door but not the latch. Had to wait another two weeks to get that fixed so I could open the back door. Had to miss a day of work and no one seemed overly concerned when they kept going over the time needed to fix it. I would not recommend. read more

Needed help with my vandalized car. Willing to wait however long it takes. Was told they do t really want to take cars right now that aren't drivable. WHAT????? you're a collision repair shop!!!! It's not drivable because someone tried to steal it me busted the ignition. Like seriously? read more

Before they were bought by Gerber we had been very happy using South hill for 20 years . Recently we got an estimate and were told 3 times 7 days, turned into 10, then 14, then it's 18 and when i went to get it they had put the damaged rear window back in and tried to pass it off. Called them on it...excuses were plenty. Then another few days and more excuses and when i did get it it looked ok so i took it and later realized they used an inferior quality glass that wasnt oem in quality or fit. Update: i did originally post that they charged an extra $500, after speaking with my agent this was a misunderstanding based on text from insurance company. read more

Never used Gerber. When it was South Hill Collision I had used them numerous times. Estimator stated 4-5 day repair. Also part of repair would be a small dent/dimple in panel of body they would be working also would also be taken out. Communication was lack luster. Had my car for 1 month, 1 week. I was really trying to be flexible and gracious. They called to ask me if I was ok with a scratch on my rim they couldn't get off in the area they were repairing. Why should that be a question? I wanted new rim, but didn't want to wait for another 2-3 weeks so I said order the part, put it in my trunk and I'll pay someone else to replace it. My car was delivered to me dirty. AND add insult to injury, there was overspray on the area by the repair that is incredibly noticeable. Oh and that little dimple/dent I was promised would be taken out, NOT........still there. Guess this is how they like to deliver finished products to clients. No quality control on what is going out the door. I called the General Manager to discuss the issue, Jason, and he has yet to return my phone call. Pretty much thinking that he doesn't care what a customer has to say and has no intention of returning my phone call. Should have gone to Meridian Collision where I had my car repaired last time. And I reported the issue to my insurance carrier. They are totally taking my insurance carrier for a ride. All they are interested in is collecting the insurance check. Meridian Collision would have had the work finished completely and my car would be clean and to me in two weeks. Highly DO NOT recommend them. I will never be using them again. Totally regret my decision. read more

Gerber Collision & Glass - Windshield Installation & Repair Near Me - Puyallup, Washington

Turned our car in Monday for repairs, received text messages with updates through out the week. Repairs were finished on Friday...the car looks amazing! read more