On Friday October 12th I dropped my 2013 Buick Regal off at this location for some extensive repairs after I had an incident with a guard rail. My car had both front end and rear end damage. I picked Gerber because they're close to home, a nationwide collision company, and friend had just taken their car there after they were rear ended. I had had work done here back when it was Hanson's, so I figured I was leaving my car in good hands. I appreciated their text alerts, and the occasional phone call, to keep me informed on my cars progress. I watched my repair bill climb to almost 7k, so this wasn't a small job. Initially I was told, via text, that my car would not be ready until Nov 5th. I called in day 12 to check on my vehicle (I had a rental and while my insurance covered most, I had to pay to have the car) and was told it was getting the new rims put on and going to get the tires mounted, balanced, and an alignment done. I received a call the following afternoon, October 25th, to let me know my car was finished. I work a full time job that sees me bouncing between my stores so I was unable to pick up my car until the 26th. I arrive around 9 am to get my car. I notice, while it's still there, that my rear bumper has a spot not attached properly (very obviously sticking out). 'Oh we'll get that fixed right away for you'. So I wait around 15 minutes for that and I have to leave or I'm going to be late. I do a quick glance and jump in and drive to work. This is when I noticed another problem. The door handles have buttons that you can press to unlock or lock the car. Neither work on the driver's side. I call Gerber and make them aware. 'Bring it in when you can and we'll fix that for you, so sorry'. Annoyed, but I had a busy day so that got shelved. It's when I leave to go home that I noticed more things. I get home and call Gerber and leave a message. This is around 6:20 so I knew they were closed. I expressed my frustrations and asked them to call me back. Here is what I found that night. The buttons on the driver's side handles to not work to lock and unlock my car. Trim inside driver's side doors is half installed. Rear door is poorly reassembled inside. Speaker cover in front door window is not installed properly. Leather interior on door is damaged. Inner seal of front door is damaged from removal of speaker cover (like they took a screw driver and went to town damaged). Driver's side side mirror has crack in turn signal cover and is now filled with water. Hood is crooked Headlight shines out 10 feet on driver's side. Driver's side front fender is crooked. Driver's side rear fender is crooked and rear door noticably sticks out past body of car. Front bumper is crooked. Rear bumper is crooked. Molding in trunk half installed allowing me to fit my hand between it and the actual truck (should barley be able to get a pinky in there) No return call Monday morning, they open at 7:30. I drive there at 8:30 and asked for a manager. I met Mike and took him outside to show him my car. Never once was there push back on my issues. Never once was it said that this wasn't their problem. Never once did he defend their work. I wasn't rude, but I was firm that I wanted my car put back together properly. He agreed. I also expressed that I was not paying for a rental as this should have been done before I was told I could pick up my car. That my car was clearly not 'finished'. Mike explained that they had loaner cars and that they were at their Muskegon location and were expected back that afternoon. He would call me as soon as they arrived and he was going to order the side mirror so it was there waiting. I received no call. I waited until 12:30 the following day to call and see what was going on. Oh, the cars didn't come back until today. Oh, yeah, ok. Thanks for the call. Mike asked when I'd like to bring my car in, we settled on Thursday. So I drop my car off Thursday morning. I'm told it will most likely not be finished on time that day, but would definitely be ready Friday. So Friday happens, I'm waiting all day for a call. I work around 40 minutes from there and knew I'd need plenty of time to get there (rush hour traffic on a Friday) before they closed. I call at 3pm to see if my car is ready. Wouldn't you know it, they had just finished up with it. Ironic I think. So I leave my store in Caledonia and drive an hour and half to pick up my car. I arrive and unload things from their loaner that I need to drop off at my other store in Cedar (I'm still working). As soon as I step behind my car I see that the rear door in the driver's side is still sticking out. I walk in and am told that Mike had already left for the day but the gentleman standing there could look at my car with me. I said good, because it's still not right. I took him outside and showed him: Rear door is still sticking out. Rear bumper has a obvious gap on the passengers side. Rear door interior trim still not installed prop read more