Our new Honda CRV got a deep scratch on the passenger door that went down to bare metal. Being a…read morenew car we were concerned that it would quickly lead to further issues down the road if we did not get it fixed. We took the car to Rockford Collision and Jacob looked at the gouge and thoroughly explained how they would repair it and gave a fair price for the work. We decided to let them do the repair and it was the best decision made. As we were leaving for vacation, Jacob let us know that we could drop off the car before we left and pick it up when we got back. While away, Jacob texted me let us know that it was done and ready to be picked up when we got back. Their work was exceptional and the repair perfectly blended with no tell tale sign of repair. Not only that, the car was washed and cleaner than when we left it! Thanks to the team at Rockford Collision and Jacob for the great work, communication, pricing and integrity. Not only are you our #1 body shop but if anyone asks us to recommend one, your shop is our #1 choice! Too bad we can't give 10 *'s!!

Service was great. Jacob was really nice and informative during the whole process when I was…read moregetting my car fixed. Car looked better than ever afterwards!

Brian and his team are true professionals! Very responsive, courteous and perform quality work in a…read moretimely manner. I'd very much recommend them to anyone.

They did a great job on my car and provided excellent customer service. I would highly recommend!read more

Excellent service! Wonderful people! Honest and thorough! What a pleasure it was to deal with them!read more

Impressive service! They were helpful, prompt and very thorough. My Highlander looked good as new,…read morethey did a great job! Thank you

Workmanship is "standard". Customer service is "poor". Maintaining quoted timeline and in budget is…read more"bad". My project went twice as long as promised, and cost me twice as much as what I was quoted. Furthermore, things I was promised were not completed. I was to the point I just wanted my truck out of their shop. The shop is messy and unorganized. Trying to speak to Dan (who has a hearing aid) is impossible. Dan is a nice guy but promises bigger than he can deliver. Overall, the work was o.k., it'll just take awhile to get the bad taste for the overall process to heal....

From the owner: Here at Neeley's Restoration we offer comprehensive repair and restoration services to keep your…read morevehicles in great condition. We offer custom frame repairs and specialize in custom projects to make your dream a reality. With manufactures of high quality aftermarket parts, or custom fabricated in our shop we can build your off road dream or ground pounding street machine. We also work with insurance companies for collision services and aftermarket warranty companies for your service work. With fair estimates, friendly staff and trained technicians we are ready to help.

Wish I could comment on the work that they did, but the insurance totaled the car. I can comment on…read morehow helpful they were. They were quick to get the quote into the insurance company. It took the insurance company forever to get back with them. I checked in at one point and they were surprised that I had not heard from insurance. They told me, without telling me directly, that needed to contact my company. Who knows how much longer I would have waited if they didn't let me kind of know what was going on.

I was very impressed with my experience here. I got an appointment fast, the work was done quickly,…read moreand they did a great job on my car. Price was reasonable, the staff was kind, and I was updated on my car often. Thank you!

Very disappointed. They delayed when my car will be done multiple times. Didn't return calls and…read morefrankly didn't care.

They have done body work and painting on my mom's car. And did an excellent job. Well she had a…read morelight bulb go out on her car well they ordered and replaced both front headlights just for the cost of them no labor. This is the kind of people you want working on your car fantastic human beings thank you.

Customer Service was awesome! My car was done earlier than I expected;and my Car looks great…read more Thank you Caliber Collision!

Worst experience! Horrible customer service... 0 Stars. I can't give them more than zero stars…read morebecause they never even got to do any work on my car. My insurance company told me to take my car in for an estimate. I drove it down there that day (six weeks ago) to get the estimate. The only thing they would do is set an appointment for an estimate, six weeks out. These clowns recently bought out an amazing local, community-minded body shop (CarStar). We used CarStar a few times over the years. You would drive the car in - they would send someone out to take photos of the damage... a few hours later, they emailed you and the insurance company the estimate and scheduled the work. Caliber makes you wait six weeks before they can even look at your car. After waiting six weeks, I am told, "Oh, your insurance company "usually" sends their estimator out to take photos and approve the repair. I explained that my insurance company was the one that told me to bring it into them in the first place. The receptionist explains, well - our Estimator Bill handles the estimates with your insurance company, and he says they have to come out. So call them and have them come out to look at your car, and then we can schedule a repair. I waited SIX WEEKS for this lazy crap. I called my insurance company back - they told me in no uncertain terms that they would work from the repair estimate from the body shop. Great - I'll do that, just not CALIBER. So much for trying to support my neighborhood business. I will find another - more reputable and customer-oriented shop.