This business cares about their customers. They kept me informed of where they were on the repairs…read moreto my CRV and when it would be done. The results were great. It looked as good as when we bought it new. I highly recommend this business to anyone looking for a great body shop. Thanks Carl for your exceptional service

I brought my car here after it got hit by a deer. ever since I left the shop there has been a…read moresqueaking noise that I brought to their attention all they told me was I needed to pay more instead of trying to see if they didn't put the car back together properly. which they didn't! I personally had to pull off my number to find not one but two missing bolts! found the cause of the squeak to be netal rubbing metal because they did not put it back together properly. I have now called them three days in a row telling me I'll get a call back from the manager and he's dodged every single call. DONT BRING YOUR CAR HERE EVEN IF ITS YOUR LAST OPTION!!! terrible service zero accountability for their actions just a bunch of children in adult clothes.

DO NOT RECOMMEND. This shop tried to swindle me out of $150+ claiming my truck had a feature i KNEW…read moreit did not have. Quoted me a cheap price on the phone and then get there and the lady switched up my words and what she said on the phone. Textbook BAIT & SWITCH move. STAY AWAY

Had a terrible experience with Coffman in regards to trying to work with them to replace the seat…read morecovers for my classic mustang. At minimum: poor workmanship, zero communication, so disorganized, very expensive, no effort to try to meet my expectations-just excuses. They simply didn't care. Have to have everything redone as a result. It was the type of nightmare you hope you only read about and never would want to happen to you or anyone else. Will be filing a complaint with the Better Business Bureau. Sharing all this so no one else will have to go through what I did.

I HIGHLY recommend Action Glass! Brandon and Ben were not only a couple of wonderful gentlemen but…read moredid a superb, professional job on the replacement of our RV windshield. I don't see how it could have been any better. Thank You for taking great care of us while we were on the road away from home!

Called this morning - repaired this afternoon - amazing customer service and came to the house to…read morerepair. Made my life easier!

Excellent service, friendly and fast...they got it done quicker than I thought, it was cheaper than…read morethe quote...didn't try to upsell, and was honest with me about what I didn't need, and that's why it was cheaper... A+

I am very pleased with my service at Revolution Car Audio! They installed the sub and amp in…read morealready owned, and it only took a couple of hours. After listening to the new system, I was very happy I went with them. Didn't notice any issues, and it was affordable. I rated them a 4/5, only because they didn't call me when my car was done. I had to call THEM, and they ended up informing me that the service was complete...but I'm curious how much time would've passed before they called. Overall, very happy and very genuinely kind and helpful workers. Pablo is great!

Skilled and efficient staff. Reasonable prices and fast service. I have had striping put on…read morevehicle, tinted windows, stereo upgrade and car starter installed in several vehicles over the past 20 years and always satisfied. Highly recommend.

Ralph is a really nice guy. His customer service however is lacking. I took my car in to have a…read moreremote start installed (a necessity in a Michigan winter). It took him 4 and a half hours to do a job he originally quoted me a couple hours. I got there a little before my 9:00 appointment and he didn't even take my car to the back until 10:00. At noon I asked him how much longer it would take and he told me another half hour. I finally got my car back at 1:30. Now he may have actually done a couple hours of work, but that's because every time the phone rang, he would stop what he was doing and talk to whoever was on the phone. One of his buddies showed up and he stopped what he was doing to talk to him. Other customers came in to have their breathalyzers calibrated on their vehicle and he stopped what he was doing to help them out. He actually installed the wrong wiring originally because he had the year of the vehicle wrong, so he had to start over. It really makes me wonder how experienced he really is. I highly recommend taking your car somewhere else for remote installation.

In the last 30 years I have taken all my auto body work here. Doug and his staff do a great job. i…read morebelieve you will have the same consistent experience.

Unfortunately, my experience with Pro-Am Collision has been incredibly frustrating. They received…read moremy Toyota Grand Highlander around Memorial Day, and as of September 11, I am still dealing with unresolved issues from this repair. I initially worked with Randy, who encouraged me to purchase a replacement wheel and tire directly from Toyota and assured me that they would get the $907.91 expense approved through State Farm. Based on that assurance, I purchased it myself. Months later, I am still out $907.91. There was also an issue with one of my vehicle's sensors that Pro-Am was supposed to fix. I arranged an entire day around bringing my vehicle in and was told Randy would have a rental car set up for me. That didn't happen. I was sent to Enterprise, only to be told they did not have a vehicle for me. After wasting essentially an entire day getting the runaround, I finally told Pro-Am I was done trying to coordinate the repair through them. I took the vehicle back to Toyota, where they fixed the sensor for $198.85. There is also a door guard on my rear door that still needs to be replaced. Pro-Am already has the part, and Toyota agreed to install it if Pro-Am would simply get the part to them. That still has not happened. On July 31, I reached out to Jake at Pro-Am and laid all of this out again. I provided him with the $198.85 Toyota sensor repair cost, reminded him about the $907.91 wheel reimbursement, and explained that Toyota was waiting for the door guard. Jake responded that he would follow up with me. It is now September 11. I never received that follow-up. I understand that complications happen with collision repairs. What has been unacceptable is the lack of follow-through. Nearly four months after Pro-Am received my vehicle, I am still out more than $1,100 for expenses related to this repair, still waiting for a part they already have to make its way to Toyota, and still having to be the person chasing down answers. At this point, I don't know what else I'm supposed to do to get this repair completely resolved.

First time I came to kentwood MI my experience was perfect. They charged me as little as practical…read more They are very honest and took me right into where my car was & showed me all they could. They explained all. ILso thought (someone told me) the problem was larger than they thot. I ended up paying only 60.00 when I thot would be hundreds for the other problem. I'm here for a second time. Something with my fuel system . AutoZone said it's fuel pump by way of their own scanner. But upon coming in, they said she only needs a tune up. The guy also caught a part error on the delivery. I'm waiting on the fix to finish now. I'm thinking they are right again. & their computer is better too. This place has a bunch if turn over with the workers. Personally that usually means management. Prwsent mngr told me they did have a lot of take backs until recently they got 2 new guys in the bay. So maybe they go in & out of reviews like mine? The guy in my bay said he's got a car with 350 thou miles on original engine & tranny so he needs to be my mechanic$!!

I was at muffler man recently on 8-21-25. This was one of the most craziest things I ever saw. I…read moresaw the lead mechanic at muffler man end up throwing over 10 punches to one of his own customers. This is what i saw happen from the parking lot when I was going to bring my car in, I obviously couldn't, because of what happens next. The customer was trying to figure out some things wrong with his car. Asking sincere and reasonable questions. He was only chatting with the lead mechanic for a few minutes and then all of a sudden I heard the mechanic get really loud, swearing and telling the customer to **** off and say I'm not going to argue with you and he stormed off to the garage. Since the customer said he gave the mechanic the last of his money. The customer said he was just trying to get some ideas for how to fix the car(he later told me he paid them $1500 to get the car running and they never actually got it running and seemed like they were trying to blow him off at this point.) The customer suggested a fuel pump and a relay and the mechanic said if he installs it and it doesn't work it's just a waste of time. I was in the parking lot watching from my car. The customer followed the mechanic into the garage to apologize and say sorry for making you mad. The customer said, I wasn't trying to argue, but just have a civil conversation about what else I could do to the car to possibly get it running. The mechanic yelled at the customer telling him to get the **** out of his garage. I don't give a **** what's wrong with your car it's not my ******* problem you better get the **** out of my garage right now. The customer said wow... okay and left the garage. I saw him standing from the parking lot after this. I heard the customer try to communicate one last time from a professional manner, super calm, and patient. Saying there has to be something we can do, but this is when things got really nasty. The lead mechanic completely snapped 0-100 in less than 2 seconds and got in the customers face and started throwing punches at his own customer. I counted almost 10 punches. There were over 10 witnesses. The customer never fought back. He had his hands up trying to defend himself. As the lead mechanic of Muffler Man sat there reigning punches down on their customer. I was horrified. Kids were watching this. I was watching this. Other customers were watching this. It took his wife who works the office to get him to stop punching this man. When the cops got to the business the mechanic tried to say the customer pushed him and pulled a knife out, but never did I see such a thing. there are also cameras where the customer was brutally assaulted so that won't hold up. Imagine being the lead mechanic at a shop and not only absolutely beating the **** out of a kind and respectful customer but then lying to the police saying he pulled a knife. I was right there. He was getting his face punched in the entire time. I testified for the officers, but the video tapes will tell the truth that the mechanic beat up his customer, than called the cops and said the customer pulled a knife on him. If you have a family, kids, grandkids. Please keep them far away from this place. If you make him mad by asking the wrong question this too could be you. Thank goodness there's camera footage to show the true intentions of this deranged mechanic. I used to come here all the time. I was very supportive and gave them lots of business from myself and family, but after this I will never be back and my big family that goes here will never be back. I would not be surprised if the customer sues. I overheard his wife who works front desk and several employee, backup this mans lies. The customer never fought back. It shows you they are not only built on violence and anger but distrust and lies as well. I hope this helps some people.

Service was done quickly, appointment time was close to estimated time, A+ They are a little…read moreexpensive and not a great choice of tires for my car 2010 Scion XD...Service done was tires and then a repair to one of the tires from a nail.

Would NOT go here. Appointment time at 1030, at 1135 they hadn't even pulled my vehicle into the…read morebay to begin working on it. Based on other reviews I've seen this appears to be common practice, overbook, over promise, and under deliver. I have 5 fleet vehicles I've maintained here for years, looking elsewhere for service now.