Great work - saved $200 over BMW dealership...dropped my car off at 6pm and it was ready the next day.

Made an appointment for 8:30 am and was told would take about 2 hrs. So at 10:30 I asked how much longer and reply was "oh about an hour and a half longer we thought it was a drop off". For the record I told the gentleman i will be waiting for it and clearly I was sitting the whole time in their waiting area. Drop off or not, don't give me a time frame just to tell me it'll take another hour and a half!! It's just frustrating especially when you thought you finally found a decent garage. read more

This is my first Yelp review (even though we always use this site as a research resource), but knowing we can't be the only ones who have experienced what we have over the years with car repairs, we knew we had to get this review out there! I never thought this day would come - We have finally met our car service center that has it all - German Auto Group of Alexandria! We have always had my Mercedes serviced at dealers in Florida where I purchased it, to Mercedes of Arlington and Alexandria since relocating to NOVA a few years ago (sprinkle in some estimates in between from independent repair shops that had 'SCAM' written all over their forehead as their scroll hit the ground explaining all the work needed - we just go back to the dealer where we're paying a premium, but the work is going to be done without making us feel slimy) Well the German Auto Group of Alexandria repairs the car correctly, add on their lower prices, expertise, and A+ service and I've finally found my go-to service center! It's a new location - convenient to get to (down the street from dealer we're used to going to) - great waiting area with private office nooks, WIFI, coffee/various drinks, calm-setting, and comfortable seats. You enter the service bay or you enter through the front doors - you're greeted with professionalism and a warm welcome. Their great customer service, professionalism and expertise are greatly appreciated - we're beyond grateful that we have found German Auto Group of Alexandria! (No more anxiety when a light comes on or when it's time for regular maintenance!!) read more

Highly recommended! Great service and all the 5 star reviews are spot on. Some background: Recently, I started having issues with my '06 BMW as the battery kept discharging every 1 to 2 days. I took the car to my local shop in the city and unfortunately they did not have the right equipment to diagnose the issue. I wanted to avoid going to a dealership so I checked Yelp, and came across German Auto Group. I called and spoke to Steve, who was great as he explained the whole process and even greeted me at the shop after hours as it worked best with my work schedule. Steve and his team were able to diagnose the main issue, as well as a few other issues that were affecting my car's performance. The total amount of repairs I need were going to be expensive, so I asked Steve which ones were most vital for the upcoming winter season to keep my car in good standing and which ones I could repair later on. Steve was upfront and honest and worked with me to make sure I got the proper repairs done and provided great service. I was able to save some money in the short term, and will return to complete the outstanding repairs at a later time. Once again, Steve provided great service and transparency which led to a great customer experience. Also, the reviews regarding the cleanliness of the shop are very real, it's in fantastic shop. If you're having car issues or have questions I recommend calling Steve and his team will take good care of you. read more

Great customer service highly recommended. They stand behind there work reasonable prices. Thanks for your great service Al made the whole experience very pleasant when I dropped off my car I needed a ride home he gave me a ride himself, my car was ready as promised, I can't be any happier I'll be back again and again. read more

After an awful experience with a national chain car repair company, I found German Auto Group. The mess the national chain created took three separate visits to correct...mostly because my 560SL is 31 years old with out all the easy diagnostics of newer cars. These mechanics have decades of experience and are the only techs that will ever touch my car from here forward. read more

Took my 2015 Porsche Macan S for a service oil change. The availability for appointment was made using this Yelp! app. Steve responded immediately. Got an online quote via email which was significantly lower than what a Porsche dealership would have charged. Took my car there and was met with a warm greeting and estimated time to complete the work. Waiting area was cool with lots of refreshments. When my car was ready, it came out with a fresh car wash and interior vacuumed. This is a 5 star service experience! Thanks Steve! read more

My contact person was Dave. Great customer service. Honest and detailed info. The lobby is clean, spacious, and roomy. I already began recommending the place! read more

Love these guys. They diagnosed the problem, advised me of the solution, and didn't charge me anything more than the diagnostic test. Wonderful. read more

Pretty thorough, but very expensive. $160 bucks just to replace a turn signal, and my low beam still isn't fixed after diagnostics. Not impressed. read more

I came to German Auto Group for a PPI. I had called around to several Audi dealerships/specialists in the DMV area who would not be able to see me for 2+ weeks from the date I called. Adrian was incredibly accommodating and was able to get me in same day after my shift at work. The service providers were friendly and incredibly willing to explain their findings to me (despite my minimal car knowledge) and took the time to actually show me their concerns. After discussing all of the issues, one of the guys Gio, helped me prioritize the importance of each issue and did not make me feel pressured to schedule any services at the time of inspection. Gio made himself readily accessible to me, and was willing to answer questions I had after my appointment. In my previous experiences with other car servicing companies I have never felt so accommodated or comfortable with my experience. I cannot speak highly enough of German Auto Group of Alexandria. Thank you! read more

The staff here are very friendly and knowledgeable. The prices are fair and they do good work. I took my Audi S5 in to have some maintenance done and provided great service with facts no up selling. I worked with Todd and I would bring my vehicle back her again if needed. read more

GREAT CUSTOMER SERVICE! Friendly, knowledgeable staff and facility is state of the art. Moreover, the employees clearly have a passion for BMW and Mercedes, and it shows in the quality of their service. I will never go anywhere else! read more

Great group of people. Brought my BMWX3 in due to a slow leak in tire and they found and removed nail, then patched tire for no charge. Highly recommend! read more

This has been the best service I've received in the DMV area after being here since 2004. I brought in my Porsche Cayman for new brake pads. I was quoted a price via Yelp. The price was honored several months later and they even had a copy on file. The price was significant better than all the other places. When i picked up my car the same day, it had been detailed inside and outside. It looked amazing. I liked their service so much, I'm planning on doing my future service intervals with this company. read more

Steve is the best and honest. I came in this place for a housing gasket oil leak service on my car and I was very happy with the service they provided. Steve was upfront and told me how much it cost to fix the issue. The price was very reasonable and manageable. The waiting area is very comfy, they provide tea, coffee and different snacks. They offered to drop me off and pick me up when my car is ready; therefore, I didn't miss my work day (this is so awesome). They didn't bill me for their time to check up my battery and carwash. I want to take this opportunity to say thank you for the excellent service and saving my money. I will definitely come back again for my car service! Kind regards, Dennis read more

People stop wasting your money at Dealerships. This place is the real deal. No BS, no add ons, no phantom issues developing, just solid no sense repair. Will never let anyone else ever touch my Porsche again. Thanks, Steve and Hector... read more

This place was better than I could have ever expected. They are experts with Mini Coopers. The place I had my oil changed before messed up and caused problems. These guys were able to take care of the issue and were very professional. Steve, the general manager, was great to work with and was awesome from start to finish! I'll definitely be taking my car back there for all service and repairs! read more

Efficient service at a great price. Took my BMW 535 in for an emergency oil leak. Within minutes the technician showed me the origination of the leak, fixed it for a reasonable price, and shortly thereafter, had me back on the road again. read more

This is an honest shop that will turn you away if they see nothing wrong with your vehicle. Steve is almost always available to provide you with quotes and answers to your generic inquiries. I had my Mercedes C250 serviced here and now that I have a BMW M3, I will be asking for their service again. Thanks German Auto Group! read more

Steve is beyond trustworthy. Wouldn't ever go anywhere else. They service our Mercedes and BMW. Business is top notch.

Andrew was my service manager. One of the worse communicator that I had to work with. Constantly cutting me off while we are talking over the phone. Price given by him is constantly changing. I always take down the price that was given to me over the phone. One time, I caught him changing the price for one of the part, and his defense was that he did not write the price down on his note. I guess poor note taking by him is some how ok. If you ask a question that can be answered by either a simple yes or no, Andrew will turn that answer into a five minutes answer! Ridiculous waste of time. read more

My friend Steve recommended Steve. Steve was friendly, thorough and helpful. The work ended up costing too much ( not because of their prices) because my car was in bad shape. I ended only getting a light replaced (which was incredibly affordable-best price I had on fixing a light) and buying a new car. I will definitely bring my new car there when the warranty runs out. read more

Hands down the best maintenance shop that I have ever been to. Nice staff, nice waiting area.. tv, office space if you need to do some work on your laptop or whatever along with complementary coffee and snacks. They really know what they are doing and will be up front with you about what's wrong with your vehicle and how much its going to cost to fix. They had to order a part for my car and it would come the next day, so they got me a rental car on them and took good care of me. It's like they really cared about their customers. I will never take my car anywhere else for maintenance. Highly recommended!! read more

WOW! Awesome service is the norm for this business! The staff here are very pleasant and professional. I had a ball talking with Mr. Todd. He's very polite and has a great sense of humor! Mr. Steven Ong is very honest and humble. His calm and laid back demeanor makes it easy for people to speak with him. Mr. Ong does not try to rob you of your money! Steve you rock!!! read more

Drove in and got immediate attention to solve my problem. Two hours later my broken hose was diagnosed and repaired. Unlike the dealership, didn't try to upsell me on unnecessary repairs and maintenance. Wifi worked perfectly so I could work while the repairs were completed. Kudos to the team for their help. read more

This place is pretty much awesome. I picked my car up today from there it was the second time I took it to the German Auto Group. They are fair, honest, and very helpful and accommodating. If you need them to they will pick you up and drop you off at your house and they clean your car when they are finished. This is the first yelp review I've ever written on any business which says a lot about how pleased I am with their service ! Thank you ! read more

The detailer was actually more than on time ; he arrived a little earlier "just in case " as he said to me. That was a great start. I bought my car 5 years ago and the detailer worked every minute he spent here to make this car look pretty brand you in my opinion. I had some neighbors come up to me while he was working and i told them about your company i was very pleased with the work being done, so you may even have extra follow on appointments around the area. To sum up the detailer actually kept on going until he thought it was completely up to the quality standards , even though he had to spend some extra time because it was pretty dirty and smelly. Brilliant job, will be calling every time my cars need it. read more

Very professional and HONEST business. I was lucky to have a place out in San Diego take care of me and once I moved to the area I thought I was going to get screwed over but they have provided me nothing but professional service each time. I will keep coming back read more

It's hard to say anything negative about GAGA. I have been doing my oil change myself for the last two cycles, but I typically need to borrow a friend's tools and jacks to do it. As such, I waited too long and ended up having to bring my car in for a quick oil change since my indicator turned red and I didn't want to risk the potential that the reservoir was low on oil. In any case, it was already late in the day as I called at 3pm to check if they had time for me. Initially Steve (the Manager) was saying I could drop it off and leave it overnight, however I really needed my car back the same day. After consideration, Steve offered to do it the same day if I brought it in soon. As such, they were able to squeeze me in for a quick oil change (using my own BMW OEM oil that I had already bought -- bonus!) and did a check-up on the car. I got the oil change and other work done in two hours and was out the door by 530pm. Once again, Steve worked with me to make sure my car was good and bent over backwards for getting my car back to me on time. While I always recommend doing service and repairs that you can DIY yourself, there are times when you just don't have the time or want to risk the hassle of potentially more problems (if you can't repair it properly). It's in those times when I will continue to come to GAGA -- top notch service with a great facility to wait in. Internet, TV, clean bathrooms, snacks. A gentleman's dream. read more

Got my headlight bulbs changed out for much less than I would've paid at the dealer. Clean waiting room and several business stations set-up. Wi-fi a little unreliable but passable. Good snacks, with the surprise offering of Berry Fanta. Friendly staff that gets you out efficiently, and one of the best post-service car washes. read more

These guys are awesome! It took me some time to find a location that would install a new set of xenon headlights. They're able to get me in and out the same day. read more

Great 1st experience! The future maintenance of our car will be done by this organization. Personalized service, attention to detail, and a dedication to customer service appears to be their mantra. Our 2011 X5 now has a new mechanic!!! read more

I'm aware that all of my reviews are a little over the top, but it's directly related to the the use of this app. I will never, as long as I'm living within an hour and a half of this place, take my car to another garage. These guys are knowledgeable, courteous, skilled, prompt and their pricing is very fair. I'm not going to gush beyond that but my 2010 Volkswagen CC ( a problematic car if there ever was one) has never been taken care of so well, not even on its MANY pricey visits to several VW dealerships! read more

I was referred to German Auto Group of Alexandria and they did not disappoint. I needed to take my car in for service when I was getting ready to leave town. Steve was accommodating to my schedule. Once the car was assessed he reviewed the items that needed to be repaired. He reviewed the billing in detail and worked with me to prioritize the repairs. I will be a returning customer. Thank you Steve! read more

I wasn't sure what to expect as this was my first non-dealer maintenance, however, rest assured these guys know what they are doing. No pressure and Todd, the Service Rep was great too. Would definitely recommend these folks. Even washed my car after the maintenance. Nice lounge area as well. read more

WOW, I'm absolutely impressed with: -Customer Service -Pricing -Quality -People you feel you can trust Dave and his team are amazing. I paid 1/2 the price of what I would have paid at the dealership. I will definitely be back and recommend them to all of my friends. read more

Andrew is a super nice person. He explained everything for me patiently even after we had some misunderstanding. Very professional repair and really nice customer service. Will definitely come back if there is any problem with it! read more

TRUSTWORTHY!!!!!! DEPENDABLE!!!!!! HONEST!!!!!! If you have a German car and aren't coming here you are missing the best service EVER!!!!!! read more

I previously read the reviews for the German Auto Group and as they were so positive I chose them to service my BMW, a departure from service at the dealer for over 8 years. I stopped by the German Auto Group and spoke with Todd about servicing my car and he explained what I needed based on my prior service records and also after examining the car. I made an appointment for a few days later and said I would wait while the work was done. The waiting room is comfortable, there are work stations available and a nice kitchen offering beverages and snacks, all complimentary. The car was serviced quickly and the cost was less than for similar work done by the dealer. Everything was done to my satisfaction and I am very pleased I chose the German Auto Group and will return for future service. read more