The cars they have never have gas and then they have a stipulation that you must return the car back with a full tank. The last time I tried to rent the car there was an issue between their company and Uber and I was never aloud to drive yet I was on the clock trying to get the thing situated but never actually drove the car so I never used any gas. They then told me I did not return the car with a full tank and charged me $60 for gas that I never used. This was after I was told by several customer service people that the issue had been resolved and I did not owe them money. B.S. operation. Stay away. read more

This company's concept is a great one - to allow car owners to rent their vehicles when there not being used. However there are a host of issues with this service app based company's customer experience design as well as its draconian m.o. which refers to its terms of service which allow them to hide under their self described secret policies. They can - lock you out of car if you running late to prevent you from returning it -cancel you for any reason real or possibly imagined They are not at all transparent and have secret procedures in place. My mother was dying from lung cancer and I ran a bit late and since I couldn't reach the owner I called Getaround. Then the owner tried to charge me a huge late fee. My mother was terminally ill and I drove two hours one way to see her using Getaround. Strict co rules, owner rules and wrong parking info can cause major problems. This and secretive security issues contribute to a go elsewhere for car sharing apps recommendation. Annette: my email is paul@burditchmc.com read more

This was a very terrible experience using Getaround. The car was supposed to be by the Denver airport when I arrived by plane. Instead, it was apparently over 25 miles away parked in some faraway neighborhood. When I talked to the support agent on the phone, all they said was that they were sorry for the inconvenience and would I like to get a refund? Wow, that's really amazing service to think that maybe I would want my money back since the car wasn't there. They didn't offer my anything else or any explanation even. I was stuck at the airport with my wife and three kids without the car that Getaround said would be there close to the airport. I will never use Getaround again and will tell everyone I know to avoid using Getaround for the terrible service. 'Annette,' I understand things being out of your control. I don't blame Getaround for the owner not having the car there. However, there was no offer to help find another vehicle, provide advice on how to help my stranded family, or even give me any incentive to try Getaround again. Customer service just read a script to apologize and refund, then hang up. That's how it went down and it left me in an extremely terrible situation with my family in the airport. read more

Be aware that you CANNOT rent immediately the first time you use Getaround. They have to investigate to be sure you're legit (for a one time fee of $10). You must submit a photo of your drivers license and a photo of yourself holding your drivers license near your face. It takes 24 to 48 hours to process that information. Note: I was unable to take the photos on their website as instructed. I called customer service and they quickly sent an email that allowed me to upload the photos from my iPhone. 1-866-438-2768 read more

If you read the response they posted after my review you can see what I mean about customer service. I wrote they told me I would have to pay for the tow truck to have it towed because it had to be returned to its "home", in her response she is making it sound like they offered the tow and I declined it!!! Horrible customer service oh but wait they did offer me a $10.00 credit for my troubles, so I guess that counts for something NOT!! read more

I have been using Getaround for months It's been very easy to rent cars. Then I got a new card from my bank. I added the new card to my account and used it to pay for 2 extensions on the car I was renting. Then, all of the sudden, Getaround is saying that the card is declining. I check with my bank and find out that no transactions have been attempted by Getaround. I suspect my old card is still in their system and it's trying to charge that card. It had been deactivated so it won't work. I have added this new card on the website and on the app and it overwrites all other cards. I submitted a ticket to support over 24 hours ago with no response. They have made $1000's of dollars off of me. They don't want my money anymore? It's impossible to get any type of help from them. If you can get your card to work, it's a great service. If not, you're screwed. read more

If you're someone who doesn't mind showing up on time and your car isn't there when you arrive. Or someone who shows up and the car is filthy both inside and out. Or even someone who likes to receive incorrect information from a customer service rep. Orrr someone who likes to get into a car and the dashboard screen doesn't work properly (btw, I noticed after I reported the broken screen, the car was right back on the app to rent) so I guess they fixed it in 10min? If these type of top notch experiences sound good to you then go with Getaround. 3 horrible experiences. Yes, 3. They gave me credit so I used the company again but they were not able to redeem themselves the second or third time. Getaround is basic and unreliable. read more

Terrible first time experience!! Book my car and everything was confirm then the car end up canon us thE night of the day we was suppose to pick up!! Try to send back all info but still haven't got no respond. Terrible customer service and how are you 24/7 if you don't even have representative to talk to your customer customer regarding emergency issue like that. My email is saodonti@yahoo.com Ticket number # 4586811 PLEASE LOOK INTO IT AND CONTACTS US BACK AS SOON AS YOU CAN AS YOU SEE OUR TRIP IS TODAY!! read more

Use my code for $20 off and you can use that, with the Groupon for $60 off! https://www.getaround.com/invite/4df83eb3-0b5b-5e36-89b3-f76029095703 read more

Wow. There's a lot of haterade in these reviews. My experience with Getaround as a host and renter thus far (about 2 months now) has been positive. The process of onboarding your cars for rental can be a little chaotic, but manageable. When you need help from host support they are friendly and (for the most part) efficient. There have been some hiccups but I haven't experienced anything close to what the folks on here are complaining about. A quick read of these reviews reveals some of the hosts just didn't RTFM. They seem to be blaming Getaround for them not understanding that renting your cars through this service is a business, and just like any small business you have to do your due diligence. Read the fine print, do your homework, and decide for yourself if the risks are worth the rewards. The process on the renter's side has a slight learning curve, but I found it to be adequate and was able to get a nice minivan rental for a night of Uber driving at a reasonable price. Was it a 5-star experience? No. Was it good enough for the price I paid? Sure. I've made a part and sometimes full-time living from gig economy platforms since 2013, and I've seen more than my fair share of BS. Everything from Uber and Lyft telling drivers that rate cuts are good and you'll make up the difference in volume, to delivery platforms dropping drivers because they got sick and had to take a week off, to peer-to-peer rental platforms carrying inadequate insurance and stiffing hosts when an accident happens and their property is destroyed, etc. etc. etc. The carsharing platforms are where the ridesharing and homesharing platforms were in 2014. They're hustling as fast as they can to keep up with demand. So of course it's a little rocky sometimes. But don't buy into that whole the-sharing-economy-will-make-traditional-work-obsolete-and-we-should-all-be-grateful-to-our-billionaire-tech-bro-overlords-for-giving-us-this-opportunity-to-get-rich-quick nonsense. This is just another way to get your side hustle on. Use it for as long as it makes sense for you, and when a better deal comes along, be ruthless and move on to the next gig. Good luck out there. read more

I booked a car and the reservation didn't go through and I still got charged and they would not refund me the full amount. The car I did end up booking ended up having a dead battery and got us stranded in the mountains. And when I called to see what they could do the service took almost 3 hours. The cars and the service are very unreliable would not book using this service ever again. read more

Renting Weekly to driver Uber. 12/9 UPDATE: Raising another star to make it 3. There have been a handful of small things come up that have stopped me from being able to use this car properly. Right now, getting ready to go in for a third car. THE REASON I'm moving this up antoher star is due to the fact that Getaround has not given up on making this right. Hopefully all this will be studied and solutions put into action. 12/8 UPDATE: Going up a star. If you look below my post, you'll see a response from Annette asking me to DM her. This response was placed about 90 seconds after my original post. I did as she asked and she came back immediatly with a solution, which I believe was to move some of the hourly rental inventory to the weekly rental inventory. She then had a rep named Victor call me up and give me a choice of 4 different cars. I chose a Camry hatchback, picked it up and was on my way. AS I left, I saw that once again, the Getaround app would not allow me to connect the car to the Uber app, so I have to wait till the Greenlight hub opens tomorrow to get that done. I was still a little steamed but when I got home, I saw that Victor had placed a 48 hour credit on the rental. Much better. Hopefully they'll get this all worked out internally and it won't happen anymore. I'll update as things change. Now, to the original post. Don't do it. Here's my quick version of what's happening. My work has me on vacation, so I figured I'd earn a few extra bucks. And renting a car for Uber seemed better than picking up strangers on my motorcycle. So... Picked up the car Wednesday afternoon... 1. According to the getaround's Uber driver statement, there should have been Uber Dress Stickers in the car. There were none. So, I was not able to start making $ right when I picked up the car. I would have to go to an Uber greenlight place for these stickers. Sadly they were all closing sooner than I could get there. Evening shift lost. When I got the car, the tires were low and there was a nasty sticker on the windshield. I took care of these little items and gave the car a much needed bath. 2. The car was not registered in Uber's database. So after I got my Uber dress stickers and left the Greenlight Hub, stopped for a bite to eat, and then went to start driving folks, the app did not recognise the car. Had to go back to Uber so they could manualy enter the car into their system. This should have been handled already. Morning shift lost. 3. My available time to drive is late evenings (after 9pm) and/or early mornings (starting around 4am). So I lost 2 shifts where I could have been earning money as a direct result of Getaround not holding up their end of the deal. 4. Registration done, ready to work but first, a quick stop at the bank. Upon leaving the bank, the car would not start. I spoke with one of the getaround reps who told me she checked and the car was fine. This is while I was sitting in the dead car. My friend met me there and called AAA for me thereby using 1 of his 4 yearly jumpstarts. (That's a good friend!) 5. The rep told me that once the car was started, I should just bring it to the lot and she would switch it out for another rental. So...I filled up the tank and drove to the yard. Once there, I spoke with Gabriel who informed me that there were no cars. Actually, he said there were plenty of hourly rental cars but no weekly ones and ther was nothing he could do even after speaking to his supervisor several times. Drove downtown for nothing. More wasted time and money. 6. Went home and got my portable jumpstarter to keep with me. Car has died repeatedly but I need to use it so I'm just dealing with it. Since the first trip back to switch cars, I've been back 2 more times with a promise of having this remedied, with no results. When I went today, I was told that there were cars for me. Indeed there were cars buuuuut I couldn't use them because they needed inspections and registration. While I was there, I ran into a Getaround attendant who appologized and told me he knew and reported that my particular car had battery issues and should not be rented out. I'll keep the car until my week is up and never look back. They did offer me a promo code to use as an appology, it's good for 6 hours extra on a weekly rental I believe. Let me know if you want it. I'm just annoyed at myself for falling for these cash grab bay area start ups that promise great things and an amazing user experience, but do everything they can to seperate themselves from the customer. I asked the reps repeatedly to speak to a supervisor, the reply was that they can connect me to another representative who would give me the same information. Here's the best part. They call their reps "Happiness Representatives" or something along those lines. Best of luck to ya'll. Oh, the car I rented is a 2016 VW Golf. I'd avoid this one. read more

How dare you withdraw money from my account and then tell me my account is on hold and I cannot use the service. That is fraud I will be reporting Update I shouldn't have to wait 3-5 business days for my money back when I never received any car or service from you. I made the mistake of uploading my card information. Now I'm stuck without a car because of this fraudulent company. read more

Largely I've had amazing experiences renting cars with this service, and I wish I had rented through them to drive for Uber even sooner! Customer service stops 2a - 5a Pacific, which is why I rated 4 stars, but when they're active you can expect speedy responses. Wide selections, intuitive app, VERY low pricing. Highly recommend you try them out; the longer your rental, the cheaper, btw! read more

I didn't even get to use it!! I made a reservation, paid in full with the deposit & at 3 am was told my trip was canceled and my account was suspended. DIDNT GET MY REFUND EITHER. I need someone to reach out to me asap about why it was canceled, why my account is suspended and why I haven't gotten my money back! This is horrible read more

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Getaround.com cares about both its Hosts and its Guests. Unlike other apps like Turo.com which are complex, unfriendly, poorly organized bureaucracies. Getaround.com has worked to make the car rental process simple, fun and fair. read more

Horrible! COMPLETE RIP OFF! THEY ARE THIEVES LOOK AT OTHER REVIEWS AS WELL. This company is unbelievable. Thank god I use multiple accounts because they took money out of my account without my permission and I only had a little under $100 in there so they pulled $75 but I could see they tried multiple transactions of different amounts until they got something. They told me I got into an accident with a car I rented which was news to me. I was the one who reported the damage on the vehicle before I drove as you're required and should do anyway. YOU THINK it will cover you but no. This car in particular I happen to know the owner who also told getaround it wasn't me just by looking at the renters and who reported what. They didn't respond to either of us. I posted about this in December of 2019 and got a response from someone who asked me to forward the email and I did and still nothing. They have now changed their app to accept an agreement which in there says you forfeit your right to be any part of a class action. Funny that they would do that. Looking at all these reviews and seeing other people having similar issues, even the car owners. STAY AWAY FROM THIS COMPANY! . read more

Worst business practices in the world. I gave my car rental with their app. Later I told the company, take my car out from your company platform because I don't have any PayPal account. They told me, go their location, round trip over 100 miles remove their install chips. One of the rental customer damage my front tire. I told them please take my name out, but they didn't help me, but they took my car three / four months, they didn't pay me not a single penny also charging my David card every month app rent. I close my account for them still they are trying to change my account and make my credit bad. They think I'm tiny tiny customer, I can do nothing. for Getaround app read more

On December 17th a reckless driver using a getaround vehicle hit my car. Today is January 14th and my car still at the body shop waiting on getaround claims dept. to act. To this date after many emails from all parties we have not received any response from the claims department. Very disappointed with the lack of professionalism. read more

It's too bad this company is run better. It's such a great idea, but they are allowing high levels of frustration to remain in cases where the company should just remedy and not pass the cost on to the users. It's a cost of doing business to learn from the problems that arise and absorb the cost of ironing out the issues. I had high hopes to use this service but I will not because I don't trust their business model. read more

I don't understand the problems. 1) I reported a car with damage and was told I could rent the car next to it in the same lot. 2) I rented a car that was blocked in by somebody and since it was late (11 pm) and no parking attendant I couldn't get it moved. So I called into Customer Support and was told there was a vehicle free about 10 mins way in old town Santa Monica. I have been using Getaround the last three weeks for Uber and haven't had any problems that haven't been solved. When I did have a problem like the second one above, I was given a promo code for $15 which covered three hours of usage. I only gave it four stars because at $5 an hour if I use the car for 7 hours it cost me $35 + fuel, so example = $174 in earnings - $38.50 for the rental and $25.25 for the fuel used net earnings = $110 I average between $36-$38 per use, so for a 6 day work week = ($37 average cost) $222. Rental from Hertz for the week is $215 HOWEVER the you have to pay $489 out of pocket before you get any keys. Getaround doesn't charge up front, min rental is one hour so $5+$1 booking fee. First time user with Uber, you get 15 hours of free usage. So if you ever wanted to try Uber, download the driver version of the app, if you pass all the background checks and have a checking/saving account debit card or standard credit card (no prepaid on either). I can easily make $300-$400 in 15 hours. read more

Super uncomfortable app ! Super lazy agent who open the account, she waste my time for open account 2 month her name Sarah Gale Soria in LA . She do whole time verification but i sended everything document what she ask. And told me agent give you call but the give me a call 3 week ! Also you don't have options change the price , you don't have options put your photo , you don't have options do nothing from cellphone ! That was they fold when i open the date for someone who booked my car, but after he came to my parking spot and didn't find the car , because the guy who installed the program to my car don't put everything detail, he just put number of building! Also the not pay for cancellation fee. You really should be waste the time with Getaround . Also they charge every month 20$ and take money for installation . Definitely i gonna use different services like turo ! read more

Getaround - Car Share Services Near Me

Everything was perfect and pretty easy. Remember to drop the car off where you got it from, by time your your time is up. You will be charged a late fee of some sort. The experience was great and I would definitely use their services again. read more

Best group of people...Thank you very, very much...Best customer service experience I've ever had and this includes HERTZ, ENTERPRISE...PROFESSIONAL AND ACCESSIBLE .. read more

I'm using it to drive uber and it works great! Customer service was very good on a small Fuel issue. Prices are excellent read more

I've started using Getaround and I'm sooo happy that they've started this easy car rental app. It makes car rental painless and easy. Cudos to GETAROUND read more

Great side biz for owners... especially if you have parking access on your streets. Rent your car out when you can or want to!

They don't protect host's car at all. Their process is so bad. You might end up bunch of damages on your car. I don't think they will be in business long. Payment system is the worst! My car waited almost 2 months in shop to get repaired. Plus all those times, I could not use my car and lost money. read more

This is the worst ride/drive sharing app ever. It took Zipcar 26min to verify my DL and information. Their system doesn't work. read more

This Platform is Amazing that help to find rent a car. Thanks you guys for your help

Perfect app perfect service perfect cars. An inexpensive people friendly solution for hard times and even good times. Weather it's temporary or longterm, I have found this organization to be a good fit as they are also too like minded and reasonable. GOOD JOB GET AROUND!! read more

Update! Annette wrote below that someone would reach out to me and of course no one from GetAround has. You guys STAY AWAY FROM GETAROUND!!!!! They are truly running a shady business Beware!!!!!! Stay away from GetAround!!! One of their drivers slammed into the back of my car last month and GetAround has only responded once back on February 7 saying to allow 1-2 business days for an update because the driver was a driver for Uber. Never got an update. Surprise surprise. But did hear back from Uber and found out that the driver was not logged on Uber's app at the time of accident. So then I proceeded to reach out to GetAround via their claims team and on their Instagram page via direct message and they read my messages (as it is marked as 'seen') and still they don't respond!!!! Meanwhile they already charged the driver on the car $1,000 for his deductible but yet they can't get back to me to pay for the damages done to my car?????? Thieves!!!! They take people's money and run. They don't do anything if their has been damages to you car caused by their drivers I have reported this business to Better Business Bureau and am in the process of taking legal action against GetAround This company is fraudulent and should be avoided at all costs!!! Shame on you GetAround!!!!!!! read more

Getaround - Car Share Services Near Me

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Getaround is a breath of Fresh Air to Los Angeles. I've been renting my fleet of cars on Turo for nearly 4 years with mixed results. GA is much nicer and more personal to deal with. The things I would like to see GA change is allow owners to set their own pricing, and lower mile limits at least on expensive cars. My BMW is doing well and earning decent rates, but my Prius C is like charity service making peanuts. read more

Ernesto went above and beyond with his excellent customer service. Ernesto was able to help me out of a tough situation by extending my trip and prevent me from the disaster of expensive fees... I owe Getaround many thanks for being supportive and for hiring someone as awesome as Ernesto. read more

Thank youuuuu, Getaround in LA! Although we had a rocky start I am proud to say everything has been resolved. Along the way, I spoke with some pretty awesome people who were patient (when I was frustrated) thorough and kind. I'm proud to say that I am continues customer of Getaround and enjoy using their app/services. AMAZING JOB and keep up the GOOD WORK! read more

Amazing service . Can rent cars in your neighborhood by the hour or by the month for a reasonable rate. Their cutting edge technology makes a seem-less handoff of vehicles . Word to the wise, When returning a car make sure to read the LA street cleaning signs and make sure you leave a 24 hour buffer. Also if you have a car sitting around you should list it. Great way to make some passive income. read more

My truck was rented thru the Getaround app and it was absolutely trashed plus drug paraphernalia left behind. ~$1000 in damage/repairs: the key was lost, cell phone holder gone, seat covers torn, roof rack bent, etc and needed to be professionally cleaned to remove the awful smell. Filed a claim but Getaround called it "wear and tear" and only covered lost keys. What a joke. read more

The worst customer service. It's been months of sending emails, scheduled phone calls set and wait sometimes weeks for an email response and wait hours for their phone call and I'm left with nothing. They do not provide direct phone numbers nor email addresses. Completely at their mercy. Car rented was dirty on the inside and out, even had car parts (bumper left in the trunk). They're truly the worst!!! read more

This app is really no good. I had a renter rent my car for the weekend..then they extended the trip for about a week. They were supposed to return the car on saturday, August 28th. So I waited all day for the car to be returned. I noticed my car wasn't returned. Which I thought was strange. I called customer service to see if the renter had extended the trip. And no they didn't extend the trip. So they sent someone from getaround to go to their location of the address that my car was at last. They couldn't fin the car because it was a private property and security wouldn't let the guy inside . So the next day I drove to the location to see if I could find my car. Apparently no luck. Get around said the renter disabled the gps and tracker that was attached to my car. And told me that I should file a police report. So I tried to file a police report on August 30th. Police officer told me that I couldn't file the report because getaround has to send the renter a civil demand letter first . So then I had to call getaround to have them send out the civil demand letter to the renter . And I had to wait an extra 5 days after the letter was sent out to the renter before I can file the police report again, fast forward to 5 days later ..still no response from the renter . So I had to go down to the police station on September 5th to meet with a getaround specialist to file a police report again . Because we waited the 5 days for the renter to return the car. And they still haven't returned it. So on September 5th I was able to file the report. Police said they will notify me when or if they find the car. Today is September 26th . I haven't heard anything about them finding my car. This has been the most stressful situation in my life!!! My car is stolen! From this platform. Please be very careful . It's a huge risk. I have been Catching Uber rides because this was my primary car. I hope the CEO of this company reads this review and contact me so we could discuss this matter. Please I am stressed out! I am barely getting back any information from getaround . This 1 star I'm giving them is actually 0 stars !!! Getaround needs to compensate me for all that I have been through a In this stressful situation. I am posting this so I could save someone the hell i have been through!! Annette: my email is Lphillips1989@gmail.com read more

If you need a quick car for a few hours with your kids or just to go to the store and pick-up some groceries use GETAROUND! It's fast and easy, you just sign-up, get $20.00 on me for your first few hours! Start Here! https://www.getaround.com/invite/6fecfe40-fd0d-571d-93cc-20b4c73c87ea Have fun on the road! read more