Well what can I say, every part of our experience was amazing! From sales, finance, the walk through and ending in service! Brian (sales) was amazing and pushed for the final price we wanted. He was extremely personable with tons of knowledge but still treated you like a great next door neighbor! From there we went to do the walk through, Mark was personable as well! Any question we asked he knew.... It was a quick and easy process. He showed us everything and its function. Then there's Tiffany (finance), shes a crack up! She made the process extremely smooth, easy and fun! Her quirky personality was perfect, especially spending that much money! She treated us like family and gave us great deals yet keeping the payment the same! Last but not least was Freddy (service)! You get a voucher to spend a tid bit, so we spoke with freddy! This guy is just fun to talk to and share stories with. He was so nice, we got our things and a catalog for the future! When we left service we both said to each other, " They're all nice... so crazy" lol Sometimes you just dont feel at home with some people but we did their! Would definitely recommend these peeps to anyone! Thank you for helping us continue our adventures in life! We are excited!!!!! read more

We came in on Memorial Day and met with Greg who was very helpful and then Jake took over and was extremely patient and just super awesome great to work with. We are super happy with our 2019 Forest River Catalina. Rodney was excellent in finance and got us an amazing deal from internet price of $22,888 down to $17720. Originally we had it at $19200 which we were happy with already but he worked his magic and lowered it another $1500. These guys are awesome and the buying experience was so much fun and not stressful. We highly recommend anyone to come here to GIANT RV Montclair. They will take care of all your RV needs and get you into the one of your dreams. read more

We came in today to purchase a travel trailer. Miguel Gomez was our sales representative. He was awesome! He took his time to show us each different option out there. He knew the makes, models, be the ins and outs, we been holding of from fear that we would get swindled, but Miguel made this so easy and painless, usually he have buyers remorse's , but man after Miguel helped us with Steve his manager we were laughing and ready to even take off with the trailer . Miguel with his knowledge and Steve with his nice character and dashing way of being . We will be back for more thanks Miguel and giant rv read more

We bought our Fleetwood Bounder from Giant RV a couple of weeks ago. John Grandlin, our salesperson, did an excellent job of helping us decide on which coach to buy. Even after the sale John has been so patient with us, answering our questions as they come up and even ran out to another coach to make sure he answered the questions with a specific answer for our coach. He is very knowledgeable and as a fellow RV owner understands the needs of the customer. read more

Well I have to say everything I am reading on this lousy business is true. Wasn't happy with the sale, felt scammed. Jason is a nice guy and was informative but the prep for delivery was a joke. Our trailer was filthy when we got it home floor and counters left my cleaning towels and mop black. Not to mention a molding strip was broken during the prep. Was told new molding was on order take the trailer out check it out and molding would be in when we were able to bring it back, told us to put sticky notes on the things we wanted repaired. Well we went on 2 weekend trips and labeled all the things that needed warranty repairs. Then called to make appointment to bring in ( which was at least 3 mo. later). Well guess what, huh what molding strip, we can't find anything ordered huh, what, who, where! Well that went on for about 3 weeks. Then we were told molding was in bring trailer in. Took another 3 mo. to get app. Brought trailer in discussed all the issues, not huge but there was stuff that needed fixing. So they have had the trailer 3 weeks, several phone calls have been made for progress and yes we have to get ok from manufacturer. Still no idea what has been repaired no one knows where molding is and pretty much nothing has been done. We have a trip planned next week and we have to go pick it up and then bring it back again so it can sit on their dirty lot and rot. Very very very disappointing. I give it a read more

Had another great visit to Giant RV on Monday. This was our orientation to our RV, and we signed our paperwork. Cindy walked us through operating the RV. Miguel had done a great job showing us everything already, but she made sure we remembered and had lots of great tips for RV living. Ron did up our loan and got us a really good interest rate, facilitated insurance and the warranty, he is well informed and really explains all the options. As usual, Miguel made us feel welcome and comfortable and made sure we got our questions answered and he helped us navigate the whole process of completing the purchase and doing the vehicle orientation. Miguel has been a great resource and responds quickly to calls and questions, and having one point of contact for everything has been so helpful getting through this purchase. Highly recommend! read more

We finally got our RV back and it was supposed to have been checked out as they delivered it to my husband, two weeks later we went on a cross country trip, and the he was unable to lock the door from the inside, and the entry door was stuck and my husband had to use a screw driver to pry it open. When we got home we made an appointment to get that fixed and they don't have appointments until November 17. At this rate our warranty will be over before everything is fixed. Never again will we buy from Giant RV. read more

This was going to be our first purchase of a travel trailer. My wife and I were so excited about it that I really thought we were going to have a great experience. This giant rv crush our dream and made sure we didn't buy anything from them. EVER!!! On September 12, 2019 my wife and I came here to check out their inventory. They had every little stock in hand of what we were interested in. There was a trailer we wanted to see but they had it in a different yard about a 15 minute drive. The sales manager told us they can have that trailer brought over by the weekend. I told him that I work on the weekend but if he's willing to bring the trailer over, I'll take the day off. He agreed and we told him we would be back on Sunday morning. On September 15, 2019 we showed up as we agreed, but the trailer was not there. The manager told us that that they'll take us over there in a RV and that they have the trailer ready. My wife, our two grandchildren and I were escorted to the other yard only to find the trailer we wanted to see was wedged between two other trailers. It was parked so close to each other that we could not open the door. Because it was Sunday, no one was there to move it. The security guard was the only one there. We waisted about 45 minutes trying to see this trailer that we couldn't open. I told the salesman that took us that we don't blame him, we blame management for dropping the ball. When we got back the manager apologize and told us that they would take an additional $3000 off the trailer for my time. That was a joke! The manager never called me back so on Tuesday I called him and told him that we're really interested in the Rockwood 2892RB that is in their Downey dealership. The manager told us that wouldn't be a problem and they can have that trailer over by Friday. He was going to call me when it got there. I guess they're probably pushing it from Downey to Montclair because I'm still waiting for the manager to call me, as he promised. Last week my wife and I bought a 2020 trailer from another dealership that was more motivated to sell it to us. I guess giant rv didn't want our money. Note to giant rv, If you decide to respond back, please keep your petty apologies to your self because they are not sincere. I didn't write this to get anything from you, especially your stupid worthless apologies. I wrote it to warn the consumers. read more

Great sales team and great financing department. David Martinez was very helpful and walked me thru every step of the way from sales to financing and final delivery. Tiffany in financing was awesome she made it possible to get me into my 2017 Rockwood fifth wheel at the rate and payment that I wanted. Would definitely recommen to family and friends. read more

Giant RV - Montclair - RV Dealers Near Me - Montclair, California

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The team at Montclair works together very well, always focusing on their customer's needs. Today we brought home our first RV, after a very satisfactory experience with Michael Rios, Rodney Guetti, Cindy Langford, Jason, Ron and others who helped us through the purchase and orientation. This Team of caring professionals helped us find the right rig and work out an acceptable deal on New Year's Day, then prepped our RV to our specs last week while regularly calling with progress reports. Even the Giant RV website is top notch. We highly recommend giving the Montclair team your business. You'll be happy you did. read more

I would give zero stars if I could. Do yourself a favor and never buy an RV from Giant. They are horrible. We bought a 2019 brand new Attitude toy hauler a year ago. The solar has broken twice. The battery has broken once. We had to add another battery. A myriad of other things were broken. We get it. Stuff happens. But every single time we bring it in our trailer sits in their service department for WEEKS. They lie about when they will get to it and then when they finally repair it. It works for a week and then breaks again. Biggest mistake we've ever made buying from them. Buy from another dealer or go used. Don't waste a dime with them. read more

Absolutely the worst customer service. If you plan on buying an RV or need something fixed please go spend your money somewhere else. Huge egos at this place and they do not care about their customers. Do not waste your money here. Very over priced anyways. If you read this and still go I'll be waiting here for a I told you so. Lol read more

I had a slow experience with Giant RV. I ordered my 2906 Rockwood in August and finally brought it home in November 2017. I worked with two incredible sales young men Julio and Victor. They were respectdul and very professional. They always reinsuranced me that I was being heard and hadn't been forgotten. However, the day I picked up my RV, I had to sit with a very arrogant young man in the finance department. This kid seem to have no background on real life experience, no knowledge of finances, customer service, warranties of products, accounting and organization skills. I was disappointed especially when he lied to my face that he had never called me prior to this day. He was very pushy on making sales on extended warranties,hence, with a brand new trailer many of the internal and external products already had 3 year warrany...He wouldn't accept no and try to make us feel incompetent. I would had loved to complete my tranaction with the professional young meen, Victor or Julio, who I started with. RV Giant needs to something with that young arrogant kid in their finance department. If it wasn't for Victor or Julio, Giant RV would have gotten 2 STARS!! read more

Giant RV - Montclair - I ordered this in August and received it in November..I love it!! - RV Dealers Near Me - Montclair, California

Came here to look for a 5th wheel, nobody wanted to come out of the office maybe because they figured it was too hot !?! anyways we went out looked by ourselves came back in and the sales manager asked if we seen anything we like I told him we did but I wasn't gonna go back out there again by ourselves. We left, figure were go somewhere that wants our business. read more

Thanks to Kevin and Carlos at Giant RV in Montclair for all the help & service getting our new 2019 Eclipse Attitude FL32SAG ready for purchase. Can't wait for all our family trips and new memories to be made. Anyone looking to purchase a new motorhome or trailer go see Kevin or Carlos in sales for the best purchase experience. read more

Giant RV - Montclair - RV Dealers Near Me - Montclair, California

With the current health crisis, my family decided to purchase a travel trailer for family vacations. The team at Giant RV and manager Doug, were AWESOME! Inventories are low due to the shutdown, but the team found the perfect trailer for us that was still in production. They worked with manufacturer to ensure that our trailer was delivered on time for our first trip to Utah last week. We just got home and the trailer was great. The kids loved the bunk house and the A/C was amazing in the hot weather. Thank you Larry, Rob, Doug and Frankie! read more

If I can put a zero I would. They were very helpful so we can sign and buy our RV. Our motorhome have been in service since November . They don't bother to call with repair updates. I'm doing the follow up. Took the RV in for a couple of repairs we found that needs to be done before our warranty expires. Insurance approved everything back in January and we're not April and we still don't have our motorhome. I'm paying for insurance and monthly payments on a motorhome sitting in their lot. We are extremely unhappy with their service. Every time I called to see if it's ready to be picked up they said yes it is then they pass the phone to someone else and guess what it's not ready yet it's one thing or another if they have not finished next time we go to Mike Thompson! Get your shit together. No Frank B your investigation is still wrong. My RV is not yet done. As of 2 weeks the sticker had not been received as of last week the Perma life coating not yet done nor scheduled. No one has called us to say it's ready to be picked up. Today is Tuesday and we are still waiting. Insurance approved the work in December but your service department could not get to it until January because of your holiday Another month and no motorhome. read more

Great Staff and service. Our sales Person Alex was not pushy at all, yet very informative and moved out our pace with looking around. When purchasing and picking it up Jason was Amazing and funny. Explained very thoroughly all the features and how stuff works, liked how he put stuff in our hands to make us complete and learn rather than just show. Good place to buy read more

This place deserves 10 stars!! Thank you Glenn, Jake, Ron & Tiffany for the exceptional customer service. They all made our purchase with Giant RV an easy process. We are so happy with our new 5th wheel trailer!! read more

Steve Wilson and Raul Alfaro are simple awesome to work with! Very professional, patient and courteous! They both followed through and kept us informed along the way! I highly recommend Giant RV Montclair and specifically working with these two! read more

Sure wish we could do negative stars. First off in August 2016 went in to purchase a new trailer for dome reason the best they could do was 17% interest --- WT... they made multiple inquiries. So I went to my own bank instead. No problem. Then we get it delivered -- mind you we live all the things that came on the trailer-- we go camping for the first time and lots of things that either broke or went wrong. Call Montclair and wow can't get an appointment until December 5th. Whatever, we weren't going anywhere until Christmas anyway. But to our surprise we had to fight to get our trailer back after we dropped it off on December 5 by December 20 we were rather surprised to say the least. So they tell us everything is fixed. we go out the same things that were wrong are still wrong some of the things were fixed badly, they look horrible the workmanship is shoddy I couldn't believe it. They tell us OK make another appointment and then we will bring it in we call they don't call back we called them back they don't call back we call again they still don't call back it is now March and nobody still called back to fix the stuff that they were supposed to fix the first time they had it for three weeks read more

Miguel was extremely helpful and knowledgeable throughout our entire transaction. Miguel was personable and easy to relate to knowing exactly what our needs would be and what trailer would be best suitable for us. We had a great experience and highly recommend working with Miguel. read more

This review is actually for the Colton dealership. We're not feeling the after sale love anymore! We are supposed to take delivery of our coach on 2/24/2018 and I have some questions I would like answered. I have emailed Brian B who was our sales guy and no response. I called today and asked for Brian and was told he is at the Murrietta store now. Called and left message on his cell, so far no response. Called dealer and asked to speak to anyone who would be involved with us picking up our coach, they transferred me to Chris the finance guy, left message and still no response. Starting to get a bad feeling about the Colton dealership. I guess we'll see what happens on Saturday. I will upgrade my stars if something changes for the better. Ok after Chris called me back today, I'm feeling much better about our choice of dealership. Bumped my review to 3 stars and after their manager calls me to answer some technical questions I will edit my review again. More to follow. Just got off the phone with Richard, the RV manager, and he has answered most of my questions and will call back when he finds out the other info I need. Getting better all the time! read more

Everyone was cool. But I had issues and nobody ever called me back. Not my sales guy not the manager which I called both and left voicemails several times. With questions and concerns BEFORE we went in and made a decision. And nothing. Communication really needs to be worked on a n my humble opinion because you guys aren't the cheapest there is. What makes you stand out? But that's been resolved. Biggest thing for me is we've now purchased 2 trailers and this last one we bought I absolutely hate. And it's stuff you don't realize until you're camping to make you realize how much you don't like these things. Simple things like I can't piss or poop unless the door is wide open. So now I can only go when my kids are out. The sewer hose goes in the bumper and doesn't fit so you have to jam it in and it gets stretched out. I don't camp to make life more of a pain in the ass. I do it to get away from the pain in the ass stuff. This trailer could burn In a fire and I wouldn't blink. I despise it. The only saving thing is the decent storage. Otherwise let it burn. read more

UPDATE: The sales guy we liked so much evidently got fed up and left the company to work someplace else. Bad sign. Our warranty service experience was a nightmare. They kept our toy hauler on their lot so long that we missed out on most of the 2017 riding season. It literally took 20 months to work through our list of warranty issues. Some of the items weren't resolved to my satisfaction, but I didn't want to deal with them anymore. I'd rather pay a decent service center to do the work right. My advice to anyone working with their service department is to bring your rig to them to have them look at the issues and determine what parts are needed. Then take it with you so you can use it while they mess around with warranty approval and ordering parts. Then once the parts come in, take it back and give them a week to complete the work. A common scenario that I experienced... Me: "Ring ring. Hello service writer, did my parts come in yet?" Service Writer: "How should I know? I don't work in parts!" Me: "Uhhh. Why don't you ask the person in parts?" Service Writer: "She's in a different office and she isn't in today." Me: "Can you transfer me to the service manager please?" During the 20 months that they were working on my issues, I worked with three different service writers. Each time I got no warning or call. I only found out when I called to check status with them. And then I was given a new service writer and had to start from scratch. Completely unprofessional. There were far too many issues to list them all here. I won't buy another RV from them though. I'll only buy from someone with a proven record who can service what they sell. read more

We purchased a preowned 2018 Thor Vegas from Giant RV Montclair California, a week later we realized the chassis battery was not holding a charge. I contacted Mark Nunzio General Sales Manager and explained the situation. He told me to bring the coach in and they would replace the battery at no cost. We made an appointment with the service department; they replaced the battery in about 45 minutes and had us on our way at no cost. Thanks Mark and the service department. Bruce & Sharon read more

Everything is great until you drive it off the lot. The service dept is a joke, we called to take our trailer in for a problem. Was told they can't get us in for 2 months!!!! What!!!!!!!! They can sure sell them but they don't have time to work on them I would not even give them 1 star at this time We use our trailer on a monthly basis, nobody has time to wait to wait 2 months to bring it in and who knows how long it would take them to fix it!!!! read more

Miguel Gomez, was extremely helpful in finding our ideal motor home highly recommend his services. Steve Wilson also worked with us in the financing was patient & easy process.. Thank you team Giant RV read more

Great experience in buying a new RV..these guys get it. Great salesman in Al who answered questions but never pushed...I like that. The rig we bought was just what we wanted, financing took a little time but it should and getting the paperwork done was a snap. Jason was great showing me all the features on the new rig and took the time to answer all my questions. There were a few fixes and they were done when we rolled our new RV out. Our new motor home was gassed up and ready to go when we wanted it. Like I said they know what they are doing and they did it fine for me. read more

I live quite far from Montclair Giant RV. We decided to take a drive out their, and i am so glad we did. They were Covid ready everything was clean and precise. Then we met the Giant RV dream team. Peter the sales Manager was terrific. Rodney the director of finance was spot on professional. And Rick the RV Guru was out of this world! When you have associates like that running your business you can't fail. Rick even answered the call on a Sunday night when I ran into some (my fault) RV drama. Thank you Giant RV. You made my family very happy. read more

We are satisfied with the entire process of purchasing our coach. Our sales rep, Al, is knowledgeable and took our concerns into consideration. Mark in finance made us feel very comfortable. Rodney treated us kind and efficiently. Our coach is amazing, thanks everyone at Giant RV, Montclair, CA! read more

My wife and I bought our first trailer at Giant RV everything's great unfortunately the AC unit needs to be serviced made an appointment Giant RV takes forever in my opinion they need more technicians read more

Giant RV Service department sucks. I've called three times to today for statue of my Coach and of this posting I have not received a return call. read more

This was my first experience buying an RV. Tim Wilson was the best sales rep. He was charming, truthful and very comedic during the whole process. He promised us a great deal and it really was. He said that the finance lady would get us set up with a deal that was unrefuseable and it was. Thanks to him my family is proud owner of a thor motor coach. - The Desiongco's read more

Giant RV -Montclair If you want great personalized service, someone that gives their word and actually keeps it, consistent follow through, fights for your best interest... REQUEST Daryl "The Deisel" as your Salesman. At a totally different dealer I recently had a bad experience that left me paranoid and apprehensive. I explained that to Daryl and he followed convincing assurances with solid execution. For the final walk through, he put me with Jason... the most friendly, honest, and knowledgeable service tech on the planet. Seriously, this experience was as close to perfect as it can get and I owe it all to "The Deisel." I don't do "reviews." But his service was "that good" and I wanted to get the word out so that he might experience extra blessings for his hard work. read more

We have bought THREE RVS from Giant RV in Montclair. No pressure here at all. They help you find your dream RV for whatever stage you're in. Great pricing and great service which is hard to find! read more

My husband and I bought our first rv! Everyone was more than helpful. Jason Demesquita was alot of fun to shop with, he was very informative and guided us to the right purchase. Thank you so much! Can't wait for our first trip! read more

So far, VERY good! DH and I just arranged the purchase of a charming new Four Winds 28A at the Fontana RV show. I can not say enough good things about the sales rep, Bill, who was very patient, attentive, pleasant, and diligent in helping us. I would rate Bill 6 out of 5 stars!! We looked at different mfgs' models as none had quite the right balance of features, storage, and towing capacity for the size we were looking for. The 28A came THE closest after talking to several dealers over the past several months by phone and in person at the dealerships, and then again at the RV show between two visits. Bill both promoted the unit, and gave us the space to decide as he knew we were really unhappy with the waste water tank capacity (25 gallons for a 30 ft unit!), and to a lesser degree the size of the fridge (6 cu ft vs a preferred 8 cu ft). Four Winds would get a slightly lower rating for that tank and fridge size (but that belongs on Four Winds' site - not here), as well as the virtual inability of finding this model on their website, and their poor marketing materials. However, this unit itself feels very solid and powerful - more so than comparable units from other manufacturers. Bill, and later Mark at the dealership, more than made up for Four Winds' marketing shortcomings. We are now arranging a build of some options on to this base model unit prior to delivery. Hopefully that will go just as well as the process has so far! read more

i bought my rv from downey since may 16, 2023, for me an my son to live in it. it has been almost 2 months and haven't been able to live in it. since day one i contacted the sales agent, alex and explained, matt came twice and jeremy came twice just taking pictures. i put down $12,000 for me to get a brand new rv to live in it and have not been able to. i just get the run around and nobody ever calls me back. i spoke with aliece gibson who told me that i couldn't talk to the owner. i asked her for the claim that was submitted to heartland for me to see and she didn't send it to me. i am very disappointed in the service. i even had to do a claim thru progressive me and my son have been living in a hotel, i had to put our belongings in a storage. now i have to pay another monthly payment for the heartland prowler 2023 that i bought. i need to speak with the owner and get this ressolved. i know your corporate office is in montclair. i am out of money because of this situtation i have to be on credit cards. also at the rv park place where i have it there is another prowler that they are having issues with a brand new gaby s read more

Buyer beware They will not disclose everything about rv. Spend hours on single rv and go over it twice. Once you sign contact your screwed read more