Huge shout out to JJ! We couldn't have been placed with a better rep. JJ was charming , funny && straight up down to earth. My husband was more confident about test driving the RV we were interested in, but when it came to my turn to test drive JJ was such an encouraging coach. JJ made everything pleasurable & easy the entire 4 hours we were there. He didn't push, over step, nothing. Just left everything at ease & on me & my husbands time. JJ truly made everything painless & he was on our side to get all that we needed. Thanks for everything JJ read more

I'm extremely satisfied with the professionalism and customer service from Giant Murrieta. We were looking for a class A coach. Michael Ponne was the Representative handling our search. He is very patient and courteous. His knowledge of the inventory and the RV industry is impressive. I highly recommend visiting this location when shopping for an RV. Thank you Giant Murrieta and specially Mike Ponne. read more

We are in the market for a new Toy Hauler. We have been to quite a few lots a few times. Had a great sales man who was very helpful and not pushy with us as we have to do a couple of things before we can actually purchase the trailer. We were ready to put down a deposit to hold the trailer that has been sitting there for months. A manger was brought over to talk to me and he was so rude and pushy and not understanding at all. I wouldn't want this guy representing my company. He also wanted me to purchase right then and my husband wasn't even there. Not spending that kind of money with out my husband. The trailer we wanted also had a broken faucet and the slide electrical wasn't working so I would purchase anything until it was all working anyways. I have heard the stories about Giant RV and seen it happen to a friend with the repairs on their trailer taking over a year... That manager was so terrible even the sales guy called to apologize... Customer service is big especially when we are making a big purchase. Giant RV clearly doesn't care about losing customers. I'll take my money somewhere else! read more

I purchased a 2020 Vortex 5th wheel trailer in Feb of 2020 from another dealership not far from Giant RV in Murrieta. As most of these things go there are some warranty follow up issues to deal with upon taking delivery. The other dealer that I'm not going to mention the name of dropped the ball wherever they possibly could have through this process. It was so bad I had to beg the manufacture to help me directly after chasing the dear for nearly a year to get these warranty issues handle. At every corner of dealing with this dealer in Menafee I was disappointed by lack of follow through and incompetence. A year later I needed to purchase some parts for my Vortex trailer and called them directly. They told me I needed to go through the dealer to purchase parts. I asked for another dealer referral (prepared to drive wherever necessary to avoid the dealer in Menafee). Giant RV was one of the referrals given, so I gave them a try with low expectations considering my previous experience. I spoke with Miguel in service who was on the ball and handled everything exactly as he said he would. So easy to deal with, Miguel was professional, responsive and offered much help in the process. After everything was taken care of, I learned Miguel was filling in for two staff members in his department while helping me. I will be going back to Miguel at Giant RV for my future business. Thank you Giant RV! read more

All of the staff were extremely helpful and patient with us newbies. Aaron was an absolute pleasure to work with - zero pressure. David was very patient with all of our questions and letting us record video (which helped today!). Angel made the paperwork a piece of cake. Polar opposite of the experience that we expected going into this, which was a very pleasant surprise. We highly recommend Giant RV. read more

Do not buy from here. They will say and do anything to get you to buy and then once you do, their customer service is awful. They sold me a lemon but at least I bought the warranty too. But, they failed to explain it takes two months to get an appointment for them to service it. So now I have a hardly functioning RV and have to wait 2 (summer camping) months before they can get it in. I explained that maybe they should hire more people in order to service the warranties the are selling. They were nothing but rude once they take your money. Buyer beware. I wish I could give zero stars instead of 1. read more

This place literally sucks!! Came in with my in laws who just retired and sold their house ready to drop cash so they can buy an RV so they can travel between their children... this is the first time they have gone out looking so they didn't know if they wanted a towable trailer or a motor home just wanted to see the options from the time we walked In the lady at the front seem to have an annoyance with us and not knowing what we wanted ( they have different sales guys who walk and show you different at things) ok I understand that! The big guy with the beard went and showed us a few then said he would be right back never to be seen again... then the older "motorhome guy" came and showed us a few but it was the same thing made it seem like it was a big deal to open them, since we were not 100% on what they wanted.. then he said he would be back and left, we finally had enough waiting around for "nobody to show up" and left as we were walking out the older man had another couple In His golf cart and didn't even acknowledge us...nobody said anything to us as we walked through the office...uhhhh thanks giant rv super annoying... Bottom line they got the impression that since we weren't ready to purchase today and didn't know exactly what we wanted we weren't worth their time! Today they lost out on two sales when my in laws are ready and we will be buying a bumper pull bunkhouse sooner than later...Oh and no matter which one they would have settled on it would have been a cash sale...Giant RV you lose and I'll be sure to tell others to skip this poor customer service location too, you think if they want you to drop 50-200k plus they would treat you better! Guess not Giant RV need to give their entire team a lesson in customer, once covid 19 is over and supply and demand issues level out... they're I'll be just another RV dealer with nothing that makes them stand out! Patiently waiting for my generic reply... sorry this was your experience but this is not the norm..... read more

Worst place to buy an RV. Once they sell it to you, they don't show the same interest in helping when things go wrong. Their service department is the worst. We've had to use camping world for service. Even tho we didn't purchase from them, they treat us with respect and are so helpful when we come in. Go with the larger corporations. These guys are a joke. We tried to sell our RV back to them since so many things have been wrong and we never got a call back from the guy who buys RVs to even get an appraisal. They keep brushing us off every time we call for assistance. No help. Camping world has been more of help to us then they ever have, since we purchased. read more

They deserve 10 stars! My husband & I recently bought a new Winnebago Minnie travel trailer from this dealership & our experience was as good as it gets!! From start to finish our salesman Rick H, finance guy Les & demonstration tech Steve were not only knowledgeable & professional but their friendly fun personalities were so much more! We love our trailer & would recommend this dealership to all, trust us, you won't be disappointed! read more

Giant RV - Travel trailer - RV Dealers Near Me - Murrieta, California

STAY AWAY!!! As I type this on a weekend that my Family and I should be camping, we aren't. We traded a perfect condition 2018 toy hauler in for a 2020 Eclipse Toy Hauler that was loaded and much bigger. Ya, loaded with problems! Our salesperson Aaron was super nice and helpful but the rest don't care one bit about customer service after you sign the papers. Long story short, we were rushed off the lot on the day of our walk through which was by the way 6 hours long and during a work day because they had to make sure they got credit for the Memorial Day Sale a month ago. There were numerous problems with this trailer and they promised to fix them all so we left. The 6 days we had the trailer at home we kept finding defects and let them know. We took it camping and on the way home we hear this horrible noise in our braking system and realize the wiring to the slide out had actually come out of the body of the trailer and into the tires of the trailer and was obliterated. We called right away and were told to call their service department who were actually helpful and arranged the tow to the manufacturer Eclipse in Riverside. 2 weeks ago they towed our trailer away and we were told there are 23 items to fix and they have no idea how long they will have our trailer. Does Giant RV not inspect these trailers when they cocalled Giant RV to see if they would at the least cover our trailer payment for the month. Didn't even ask for loss of use. Frank the manager said he was told No by the General Manager but he could put me through to his voicemail to tell my story. Um, no thank you! I will not beg for good customer service from someone who had already shut me down. We wish we could just have our old trailer back but sadly it was sold within a week and they made a ton of money off that too! Well since our summer is ruined, maybe we can just camp in front of their store instead and let people know what terrible service to expect from Giant RV! UPDATED! I don't know why it looks like the Business Owner is replying to this review. It is the Service Manager who we referenced above was very helpful. No calls from the Manufacturer as to date. They also denied our request to have our payment covered when Giant RV said they wouldn't do it. So, nothing changed and the complaint is in the terrible customer service on the sales side. You sold us a Trailer that had major issues and it's your responsibility to inspect these trailers when they come in before passing the problems to your customers. Make it right! read more

Giant RV - Broken slide out wires shredded by the tires - RV Dealers Near Me - Murrieta, California

Neil and Robert are fantastic! Both are very friendly people and very easy to work with. They both really care about not only what you want, but how much your truck can pull. We purchased a 2022 Redwood Signature and we are beyond happy! When we brought it home, as soon as we pulled in we noticed a bulge in one of our tires. We immediately called Neil and the next day he called us to inform us of a location that would change the tire out and we also had coverage for the lifetime of the tires. Giant RV really does take care of their customers. Thank you Neil and Robert for all your help, advice, and overall customer service. read more

It's took months to get appointment as they reschedule or said I never had one. My RV is always parked indoors and I can listed everywhere it's been. I leave it with Giant Rv and I didn't notice for months as my husband was very I'll and was park indoors but the first time I take it out I saw my truma instant hot water door was cracked and they went thru my storage and stole my portable vacuum. I can only imagine how many tools I am missing in my bag as I had to go replace a wrench to change the oil in my generator. I would NOT recommend as even the the employees seem like they are not happy. I would t say rude but pretty close. Find a new repair shop. This is where it's been parked for 8 months while I took care of my husband until he passed away. BTW Mike the service manager you don't need to drive 23 miles to see if the steps work. Just put into drive or reverse. Coach Net didn't have me test drive to know if they work. 23 miles to empty my supplies. $1,500 so far replacing my supplies and tools. One star because yelp won't allow us to post it's really a -10 stars Thank you for your apology but as you can see where I keep it parked so I guess the spiders in my storage stole it. Also you don't need to drive 23 miles to see if you fixed them just put into gear. That's all Winnebago had me do Why driving 23 miles I didn't complain that came out while driving, I complained that they didn't go in-when you put into gear like the Winnebago supposed to do. Just because you don't have problems doesn't mean someone could of start especially when your manager says when I said no one had my keys except with YOU and his response was well they are blank keys and everyone has them. Again I advise to find another dealership. Also since your the owner I did call your office to buy a Winnebago View and was informed you didn't have any sad because I found a dealership in Iowa by Winnebago you place my order of all my upgrades and it took 5 months to receive. I could not understand why California dealership would not place my order. Just a fyi for you and your sales department. I also worked in dealership for many years and never seen I service department so poorly run. Just read your other reviews on your service department yelp. Anyone want a good repair person just email me. read more

Giant RV - My private single locked storage unit. - RV Dealers Near Me - Murrieta, California

My neurosurgeon said if I were to bring my blood pressure up some, because mine generally 115 over 70, that it may improve my vision issue. Well my eye sight should be really good about now after dealing with Giant RV Murrieta's service and sales department. Total misrepresentation of their extended warranty. It is going to be a battle. UGH!!! read more

If you enjoy being treated like dirt, shop here! If you enjoy being told you are wasting their time, shop here! If you enjoy a cocky attitude from a jerk of a salesman, shop here. My husband and I didn't even make it 5 feet out the door to look at RVs before being told we needed to buy today or else we were wasting salesman "Don's" time. He then continued to argue with us that we shouldn't even be looking at campers unless buying today. Don't waste you time at Giant RV. There are hundreds of dealerships that will treat you like a valuable customer. We couldn't even begin to understand how we were treated so poorly within 10 minutes of being there. My family will be buying our camper elsewhere and I recommend others do the same. read more

We have been waiting since October to get our RV serviced, it's now February. It is the day before the date they pushed us to and they leave a text message rescheduling us again for another week and a half wait. At this point I have zero confidence that they will ever get to us. We have changed our plans to have this work done and now we would have to change plans again. Nope. I'm done. I get you are busy, but your communication to your customers sucks. You should be providing way more updates than the night before saying "oooops we can't honor the date we gave you." read more

They have, by far, the worst customer service I have ever encountered. I bought a used motorhome from them about 2 months ago. I was promised some repairs be done and they were to order the parts. They also did not give me the correct keys to the outside compartments which they also promised to get to me. I have contacted them several times to inquire about the status of these items and have been told they would get back to me with the information. I was also promised a phone call from the walkthrough tech regarding a propane issue we were having, They have never contacted me nor did I ever receive a phone call from the walkthrough tech. I am so disgusted and do not recommend this dealer. read more

Just wanted to warn people about buying a RV/trailer from this business. I bought a brand new trailer last August and have had issues with it since I bought it. While doing the final Walk through we noticed a huge scratch on the sink faucet and we informed the sales person and we were told take it and make a warranty claim. So it being our first brand new trailer we did not think it would be a big deal. So we took it and made a appointment with service department to make a warranty claim. Well when we tried to make a warranty claim and take it in because also the kitchen sink leaked really bad we were denied. After doing some research and calling the service department on my own because our advisor William had no clue on what he was doing . As well as having terrible communication skills, come to find out they tried several times to submit but got denied because they did not have any info. This was not communicated to me or my wife for several months the trailer just sat at the service department. So again poor communication on Williams part. The department is a complete train wreck, no one knows what to do. After several months and needing other warranty items completed because the trailer was built poorly I called over to the Sales office and asked to speak with a manager to see if he could help. Well lucky for me I got to speak to Hank Gonzalez who as well had no clue on what he was doing. I explained to him the situation and my frustration on the poor communication. He apologized and said that is not how they do business I should of been kept in the loop. So he then takes my info and said he will look into it and get back to me. Well I finally called him a month and 2 weeks later and he said he couldn't help me. He really did not even remember what he was suppose to do. So again useless at his job. This business is very poorly ran and it shows the lack of communication from top to bottom. There are many other dealers out there that care about you and helping you with warranty issues. Please consider not using this shitty business and if so request not to speak or work with William from service or Hank Gonzalez a sales manager at the dealership. Again please consider taking your business elsewhere. read more

So I'm torn on this review, I'm giving 5 stars only because of my salesman Mike Ponn. He went above and beyond to make me and my wife comfortable and happy. He won't try and sell you a motorhome or trailer that you don't want he will sell you on the joys and happiness of making memories with your family and friends. Hands down best salesman i have ever dealt with. If you go in ask for Mike! On the other hand I'd give zero stars to management for not getting my coach cleaned in the week they had it after I signed paperwork. So I had to bring it back for a detail and Frank refused to compensate me with fuel for my time wasted fuel. Crazy that I could spend over a hundred K and they won't help the customer out by putting $100 in the gas tank! Even though I only had to bring it back because of their mistake. read more

RV review Bought a 2022 rockwood signature 8263mbr travel trailer. Initial sales people were profiling and judgmental, even after 800+ credit was run and intent to buy was established. Would not come down more then 100 dollars on listed price. We left and got contacted by the sales manager who eventually came down about 4-5k. We would not have bought if there were more options for the model that we wanted that were local enough or if we wanted to wait to order one (which we didn't). This dealer is about 45 minutes away from where we lived at the time as it is. Eventually made a deal, paid deposit and set a Delivery date about 3 weeks later at the end of Nov 2021. This means they had 3 weeks to clean and prep and check everything in the trailer before we came for delivery and to finish all the paperwork. THEY LITERALLY DID NOTHING TO FIX ANYTHING TO NEW CONDITION UNTIL 30 MINUTES BEFORE OUR PICK UP TIME AND THEY WERE LATE ABOUT AN HOUR AND DIDN'T FIX ANY OF THE PROBLEMS (MANY OF WHICH WEREN'T DISCOVERED UNTIL LATER) We had a professional pick up the trailer and brought to a storage location for a few months before we took it out to a campsite for full time use. So since we were keeping our pickup driver waiting for a while because out the dealers incompetence the walkthrough was a little rushed. We know how things in RVs work so we didn't need extensive instructions. We just wanted to check that everything worked (which we find out later it doesn't) and that the things that were obviously needed fixed were. ( they weren't they were just "slapped with duct tape" essentially. 30 minutes before we picked it up. We thought it was just a few things like some of the cabinet doors were falling off bc the holes were drilled over multiple times, Easy fix for us just filled with some wood filler to secure them ( you think the people at the dealer would be smart or respectful enough to even do that) they just threaded them again in stripped holes before we picked up. Some fuses missing, we though was no big deal, but we find out later it was to hide the deeper electrical issues. Light cover on one of the outside lights was missing. The guy that did the walkthrough with us said he was going to put all those missing things and small pieces in the box for us for when we leave. HE DIDNT. We were willing to let these small things go beaus its a bout 30 dollars worth of small repairs we can fix easily and is to be expected. What isn't to be expected is the fact that the BATTERY was completely shot, the Audio/head unit. Entire speaker system didint, and the range hood and lights above the stove didn't work at all. We are currently stationary at a park for about 6 months and can not just "bring it in for warranty" The first thing we noticed was the battery of course as we went to charge it by renting a generator before moving it t the park assuming it was dead. Who would assume my brand new trailer has a shot battery. I paid to rent a generator that was a waste of money. I called the dealer to get them to reimburse me for it and they haven't called back. After calling twice to speak to a sales manager and trying to cut the bull from the beginning, by saying if you aren't going to help just tell me, don't say you are going to speak to someone about it just to not. So anyway I wasted my money on that and had to go to an interstate battery myself to replace the battery and paid extra to upgrade bc they didn't even have the same one to replace it with. Which I should be reimbursed for as well. When we get to the park we found out about the head unit and the range. They fuse that was missing was for the head unit and putting a new one in didn't fix it. So they were hiding this during the walkthrough. I had to pull it out of the wall and luckily it was just the inline fuse behind the head unit. So that is taken care of with no help from the dealer. (There is still and audio issue with the ARC from the HDMI from the tv and the audio but not sure if that is something that is damaged or just a setting I haven't figured out yet. They Range fan or light don't work either. They had the Wrong AMP fuse in the one and when I put the correct one in it didn't fix anything. I then had to pull the microwave out to get to the inline 5amp fuse for the range and that wasn't tripped. So not I have a dead fan/light and have no idea how to fix it and can't "just bring it in for warranty" These people literally DGAF. Don't return calls and service is useless "just bring it in for warranty, or cal the manufacturer. We bought a NEW trailer so we wouldn't have these problems. A few small things are understandable, but this is a consistent repetitive pattern of negligence on every department and every person Ive had dealings with here. More added later and/or updates as they come. read more

DO NOT BUY a unit from them especially a used one. We bought a used C Class for $75K with 5000 miles on it. Practically new right? WRONG. First, they didn't go through it at all. We came to pick it up after they had over 2 weeks to prep it and it was dirty, screws were missing from door handles Cabinents, drawers were broken, etc. they did not follow through on anything. We had to leave it an extra couple days so they could fix everything they had originally promised. We took it on our first trip over the weekend, batteries were bad and we almost froze to death. They had not tested them in advance and sent us off with bad batteries. Took RV in for service, they did replace the batteries and we upgraded to an inverter and solar. Everything should be good to go right? Wrong. Tried to leave for a second weekend trip... over 4hrs later on phone with service, can't get pop out in. Apparently pop outs are just something with issues etc. gears go bad... I'm sorry it's a $120K vehicle we should at least get through a couple trips without an issue. Pretty sure they sold us a lemon. Totally pissed. They have ruined every trip so far and we are 2 trips in. We had a toy hauler prior so we are not new to travel units. Completely frustrated. Planning to take a 20 week road trip next year and can't even get through 2 weekend trips. Bottom line, if your going to spend this kind of money on an RV, buy somewhere else. Last thing you want is an unreliable unit that ruins every vacation you try to take with your Review Update: I bumped it from 1 Star to 3 Giant RV team was always kind and helpful they just honestly, DROPPED THE BALL! However, even though their carelessness ruined our first 2 camping trips, they did fix everything for free. It was a lot of work and frustration. This place could be awesome if they just got their shit together on the sales side. Service is 5Star. Ray is amazing and seriously has gone above and beyond. read more

Excellent Sales and post sales support. We are new to RV'ing and did a lot of research before we decided on the type (Class B) and make (PleasureWay) of the RV we wanted to look at. We went to the California RV Show in Fontana in September to look at the wide selection of Class B's available. Giant RV had an impressive number of RVs and they were very helfpul. The best part is that they had a technical representative from PleasureWay available at the show. Marshall's enthusiasm for his products was infectious. The Sales staff at the show (Gary S, Rodney, Phil) were very helfpul and there was no pressure. We were able to settle on the exact RV we wanted at a fair price. We just picked up the RV in Murrieta and Mike, the RV Tech, spent 3 hours with us going through it to ensure we knew how to operate it. He was wonderful and super helpful. Lesley in Finance was also very courteous and we quickly went through our paperwork. Overall we are very satisfied with both our PleasureWay and GiantRV. read more

Just wanted to thank the entire staff for the recent purchase of my brand new Winnebago Revel! I've been researching them for a few months now and I've talked to a few local dealers as well as a few in San Diego. I went to Giant RV here in Murrieta and meet the salesman Woody, great guy and super knowledgeable and extremely patient with all of my questions. They had one on the lot but I expressed my interest in another color and Woody researched the entire inventory and went to their other location a few hours away and drove it down just for me too look at, I didn't even say I wanted to buy yet! He went above and beyond to get me what I wanted and for this being my first RV purchase made me feel relaxed and zero pressure and once I made the decision to buy he walked me through every step! Angel in finance was just as cool and explained everything too me and made this a very easy and comfortable purchase! The finally walk though and "Class" on how to use and operate the rig was done by Steve and he was no different, he went above and beyond with helping me learn all the systems and made sure I knew what each button did and even gave me tips from his years of owning an RV! The van was polished and shine up and looked like a million bucks! The entire staff made me feel like family and I have forgot some names but they made a potentially very stressful purchase into a low key and super comfortable even fun purchase!! Thank you again to the entire staff!!!!!!! read more

I was referred to Giant Rv by someone who used to work for them. Stopped by while I was in the area. Talked with Shannon for about 90 mins. She was a good listener. This is where things got messed up... I communicated with Shannon weekly and sometimes daily. We were waiting to see the 395ds. I was told it would be there Sunday before MEMORIAL day weekend. It didn't show up before Sunday, so we had to drive to see an already Sold unit in Mont Clair. (Shame on transport company and who needed to tell them to move it) We were told $2500 and a credit app would hold the trailer for the weekend until we had a day off to go see the next one. WE WERE NOT TOLD TO HOLD, FULLY PAID AND SIGNED FOR. In many calls and texts with Shannon and management, they did not want to hold it. Management wanted to sell the 395ds over the weekend. Well, they didn't. Sorry, I am not your backup plan. Giant RV, you can do better! ALLIANCE IS WORTH FIGHTING FOR. I won't do business with lies. Bad management, shame on the management, HANK, DARRELL, and FRANK need a lesson in sales and customer service. After I backed out, I had a text message saying they had another buyer that's ready. And now that buyer failed. I am not buying after all that. read more

Great sales experience relatively painless and rather quick. That being said, be very cautious of taking delivery and I would highly recommend you do not take possession from Giant RV until everything is 100% fixed. I literally mean 100% any promises made by the sales staff will absolutely not be met or maintained by the service staff. I have bought other RVs at Mike Thompson's RV and the service experience there is vastly different and improved. My future purchases will be from them for sure.We are now in our 11th month since purchase and I was assured they ordered the replacement parts before we ever picked it up. Needless to say they have only some. I went to visit them two separate times prior to our 30 day wait just to get Service to verify they had all the parts and they said they had them and whatever they did not have they would take from another RV to make mine right. Anyone that has ever bought an RV knows there are difficulties to be faced and fixed but this is by far the most excessive I have ever experienced post purchase. Again I would avoid making any purchases from Giant RV. I'm still waiting on tracking information for the parts they promise they're going to send to me as I have moved out of state now further exasperating the situation and lack of support read more

Fred did an excellent start up walk through. Couldn't be better. As a first time RV owner he covered all the bases with us. Finance and sales were also very good and straight forward! The Forest River EVO T2360 was in very good shape on delivery. read more

Went in this morning and I have to say Junior was and is amazing! Currently working with us to get us the perfect Trailer! Highly recommended and his text updates are great! read more

Needing to downsize our motor home we researched what we wanted. We went to Giant RV in Murrieta and with the help of Jon Neale all the items on our list were checked off. Everyone was so helpful and they're dog friendly. Couldn't ask for a more professional experience with friendlier people. read more

Giant RV - Jon Neale showing my dog and I our Thor coach. - RV Dealers Near Me - Murrieta, California

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I just wanted to write you a quick note to thank Giant RV and their team for the honesty and dedication while selling us our RV. I've always been wary of salesman, often with good reason, but you've helped to redefine the stereotype. Not only was a special day for me, it was an exciting one for my whole family. It was a new beginning for new adventures. Thank you so much for answering all of our questions honestly. With dedication you all have made the process not as painful as it otherwise could have been. I'm happy and so excited with the RV we purchased, and I'm not freaking out about the purchase price. That's a pretty iIdeal situation when it comes to buying a recreational vehicle and it's all thanks to you. You helped with providing us an ideal RV for our family. You can be sure that if I have any family and friends looking to buy a RV, I'll be sending them to GIANT RV!!! read more

Giant RV - Thank you Giant RV!!! Our new adventures just began. - RV Dealers Near Me - Murrieta, California

Bought a used toy hauler from these folks, what a mess they are!!! Checked the RV out and was told all the things we noted would be fixed? Was called by the dealership, everything was repaired and ready to pick up, Ha Ha!! We waited 5 hours for the RV that was "ready" and waiting! Had to come back in a couple of days while they fixed some of the mess!! Pleas note it was an hour drive for us each way from Oceanside to the dealership in Muritta. That is 7 hours waisted in one day!! One battery was missing, door on bathroom falling off, tires over 5 years old, hose for auxiliary fuel station cracked and kinked, lock for front door came off in my hand, wheel bearings and brakes were said to have been checked and a-OK "NOT"! Have put 1200 miles on unit and brakes felt weird. Pulled a wheel today and found that the bearings were loose, brakes worn out and wires broken to electric brakes. Needless to say, we were lied to, the brakes and wheel bearings were never touched! Don't buy from them or get conned, crooks they are!!!!! Happy RVingsome where else!! Took the trailer to a great brake shop, very honest! Vista brake and alignment! The brakes, magnets, grease seals were all worn out. All needed to be replaced! How would you like to spend $1000 on a trailer that went thru a dealership that claimed it had done a complete safety inspection! Now trying to get reimbursed! We shall see! I just received a check from Giant RV for the $1000 that I spent on my toy haulers brake system! I wanted to give them proper credit for making things right. I am very pleased that there's still some businesses with integrity! Thanks to Mike Murphy VP Operations/CFO for helping to make things right!!!!! read more

A truly negative customer experience when shopping there for a new 5th wheel trailer. Found a nice product, price was reasonable with another dealers similar offering. Brought our Class A coach in the next day for appraisal for trade in and things went South. Very low offer on trade and know that we weren't expecting a high valuation - but hopeful for a reasonable valuation. Offer was less than 50% of what the coach will sell for on the open market. OK, fine. Thanks for your time. Upon arrival back home discovered that the 'appraiser(s)' had removed and replaced interior ceiling vent trim to evidently inspect ceiling condition - breaking trim on one vent and improperly re-installing trim on another while leaving debris on the bed beneath it. Quick call back to the lot and the sales guy, Matt C, denied anything of the sort. Our word against his. Beware. If you are going to have them inspect/appraise your coach - do not leave them alone while doing it. read more

Giant RV - Mis-aligned the trim back in place. - RV Dealers Near Me - Murrieta, California

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So we went into buying an RV as cautiously as possible, we shopped around at 6-7 different dealerships. We didn't have a negative experience at any of them but our experience at Giant was by far the best. We have family that purchased from them as well so that also helped our decision. Aaron and Jim took us take a look at different floor plans and models a few times, I'm sure we tested their patience! they texted us about new models that came in after we left and had great follow up. We really didn't know exactly what would fit our needs but they helped us figure it out. The sales manager Phil was charming and helpful, and does a great Rodney dangerfield impersonation :). We didn't feel overly pressured at any point and feel like we got a great deal. The finance department was on point! I didn't think I'd get qualified but turned out they got me a great interest rate and down payment! Thanks angel and Leslie! After all was signed and ready they had my RV freshly detailed and mike did a perfect walk through with me. I've never owned an RV before so it was very helpful to have someone with first hand knowledge teach me. The day after I purchased the RV I had some issues unhitching it and Steve came out to my house and helped me right away. Jim even met my wife at the local Walmart and showed her what parts to get to hook up the electrical at my house. All in all a great experience and it's very comforting to feel like I have such a great team behind me on this new journey! Thanks Giant RV! read more

Giant RV - Happy camper! - RV Dealers Near Me - Murrieta, California

We had an amazing experience with Trish our internet sales rep! Although we didn't purchase a vehicle through Trish solely due to geography, I was impressed with her knowledge of the vehicle and her patience with all our questions! Her follow up was thorough. She committed so much of her time in a FaceTime walk thru and helped us learn what specs we wanted and what we didn't! We seriously would have bought the vehicle if the vehicle hadn't been all the way in CA. Thank you Trish! read more

I hope people read reviews before they stop by any place and decide to make their purchase. The dealership itself: is very nice, they have a nice set up, and it's clean which is always good but don't stop reading here because my review is my experience and my parents experience. Inventory: wide selection of new and used, the used a little over priced, but if you are in need of something affordable I guess a used one from them would work out. New inventory is expensive, I did a lot of comparing with many of the local dealers and we could get a lot more out of our money from other dealerships. They offered my folks a new one at 30,000 and only 19 ft.... where as a few other places they could a brand new forest river for 23,000 new out the door!! Customer service: they follow you around the whole lot, this to me is the most annoying thing a sales person can do. Why can't they just let you walk around and look on your own with out pressure. They want to show you everything. They not once left us alone. The worst part of this place is that they talk bad about other dealerships... I mentioned to them that they can get a better deal somewhere else and if they can match some of the prices, and sales reps response was that they brand that the other dealerships carry was cheap!!! And that THEY have quality not the other places that's horrible! Not only that he was rude to me and told me if you found something cheaper there why did you even come here!? I was so upset. It is unbelievable how they will treat someone in order to get a sale, and to win a customer. Last thing, they have a banner going on in front that says 0 down OAC my parents have tier 1 credit and they said well the 0 down thing isn't true... I was like are you kidding it's on your banner!? And they wanted 20-30% down...... on tier 1 credit. I will never go here again, nor will I ever refer anyone here. Be warned people! read more

I have bought quite a few RVs, boats and cars and this has been hands down the worst experience I have had. Communication is terrible with their customers and within their own company. I ordered a trailer in June that was supposed to be here the beginning of August. After taking twice as long to get here they finally called for me to pick it up and setup an appointment for Saturday in mid September. I called back in Friday night to double check everything was ready and was told the financing team had not done their job and would not be able to release the trailer to me. Even after 18 emails, multiple phone calls and over 12 weeks to send a single paper to the bank it did not happen in time. They did say if I would reapply directly with them I could have trailer today and even go through my current bank. What kind of crazy backwards extortion is that? If I'll pull my credit again and give them the loan business I can have my trailer otherwise it's held hostage until they feel like doing their job. If I hadn't already been waiting 3 months and have a trip planned in a couple weeks I'd be walking away. read more

Very nice salesperson, Hank!! I mean, he is awesome!! But the company behind him isn't great. They will promise that you can go through your RV with a fine-tooth comb and get the repairs covered within the first year. Which sounds really great. What they don't tell you is that any repairs will cost you a good 2 months minimum of you not being able to use your RV EACH TIME. And then, if they forgot to fix something on your original list, you will have to send it back for another 2 months minimum. So, it would probably be great for someone who wants to park their RV for months on end-it's not like you pay rent for it to sit at their repair shop. But, if you're planning to actually USE your new RV on weekends or for spontaneous trips, this place shouldn't be the place you do anything more than look. P.S. If you talk to Hank when you're looking, he's wonderful and very informative. He really should move to better company though. read more

My husband and I had a pleasant experience when we purchased our trailer last month. If you want a sales man that's not going to hassle you into getting into something that you're not ready for or just trying to upsell you so he can get a bigger commission go to the guy that we went to his name is Joe he was new but awesome, all-around we had a good experience with the finance manager, general manager and the service tech Mike. They were all very helpful we definitely are going to be going back to purchase our dream RV from this location. read more

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I have had my used RV for over 6 months now and am very happy. The RV is in great shape, the salesman I had was honest and helpful. We did have to wait around a long time for our hitch and trailer brakes to be installed. Like, 6 hours so just make sure you drop off and come back later. Do your own research on the trailer/RV your buying and the tow ratings for your vehicle. There are so many horrible reviews I felt that I needed to share my positive experience. Just know, it's your responsibility for you to do your own research on what your buying and towing with, your going to deal with some typical "salesman" and pushy financial people (it's their job haha) and prob wait a long time while they get everything finalized. Go see Junior and buy a trailer. He was pretty great. read more

The guy was super rude and was getting mad at us because we didn't know what we wanted. We are new to trailers, and we went in to ask questions. He was also getting mad at us saying if we aren't buying today, then there was no point in helping us because he didn't want to clean the trailers. He could've helped us by answering questions, giving us guidance, and he could've shown us trailers that he would've thought would be good on the computer, but he didn't even want to do that. He was super dismissive to us. His first or last name was Presley. read more

We went to Giant RV about a week ago to check out some 5th wheels. We met with Ricky and he was great. He was extremely knowledgable, friendly and had great customer service skills. We found a 5th wheel that we loved, and set to work with financing. We didn't quite agree to the terms so we left and the finance team said they would keep searching until they could find something that worked for us. The finance team was great. They kept in touch, and let us know the progress. They finally finally found a great deal and we came in. When we came in to sign paperwork and do the walk through it was another great experience. We met with Fred, and he did the walk through and explained everything there was to know about the 5th wheel. After that, we met with Brian at financing. Even after we had agreed to the payment, he had kept looking around and found us an even better deal! I feel like that went above and beyond what normal financing happens at dealerships. After that we just waited for our suv to be set up to haul. Apparently ours wasn't wired the way they thought, so they went ahead and rewired some lines and made sure everything was working correctly and they didn't charge us any extra. They let us know they wanted us to be safe and had a great time with our new trailer. So needless to say, we had a great experience there. We will continue to go there for services and if we ever decide to upgrade our trailer. We told my in laws about our experience and they are ready to check out some rvs and trailers. read more

Giant RV - Pulling our new trailer up our driveway - RV Dealers Near Me - Murrieta, California

I agree with the last person that also got suckered in by the 0% down. Our credit is great but they still wanted us to put 30% down. We told them we would think about it and come back Saturday. Well when we got home and did the math we figured we would be paying over 90k on a trailer that their sticker price had on sale for 65k. Their office is clean, the staff is some what friendly deepening on who you get, and they have some great options to choose from, but bottom line it comes down to the price and unfortunately they aren't willing to work with you but are willing to rip you off! If anyone has had great experience and no up pricing at an rv place please let us know and we would be glad to give them our service. read more