The rental experience was overall nice. However, the home we stayed at Twins Lodge did not have AC,…read morethe refrigerator was horrible and we had to keep our food in an ice chest. The coffee machine was broke and even if we were able to make coffee there was no sugar. The thermostat directions were misleading and I had to call/text the office several times. The location was nice and right next to a hiking trail. If they would updatr the cabin, it would be a really nice placed to stay.​

Our experience was beautiful. The home we rented was grand with a beautiful staircase and views of…read morethe lake. The entire home was very comfortable and the kitchen had everything we needed. Experiencing the 4th of July fireworks this way is something we plan to do yearly. We can't wait to go back to sit on the patio and watch the sun rise over the mountains. We added on an extra day and Ramla was so sweet and professional. Thank you to Big Bear Vacations and the to the family who rents out their beautiful cabin on the lake.

Grand Swiss * Absolutely Stunning Estate -- A Family Experience to Remember!…read more From the moment we arrived, Bella at Destination Big Bear made us feel so welcomed with a thoughtful gift basket filled with goodies. It was such a sweet and unexpected touch that immediately made us feel at home. It truly set the tone for our stay, and we genuinely appreciated the kindness and thoughtfulness behind such a warm welcome. This Destination Big Bear GRAND SWISS CHALET ESTATE was absolutely incredible! From the grand patio and entrance and beautiful wood beams, to the luxurious bathrooms and thoughtful modern details, no expense was spared. It felt more like a private five-star resort than an VBRO. The first floor featured a gorgeous kitchen with two islands and two sinks, ice maker, huge Thermador oven/stove, large fridge, spacious dining and living areas, a theatre room, and beautiful views from the kitchen of the towering green trees and fresh scent of the forest the minute you step from the kitchen, out to the backyard. The outdoor patio, the tranquil view, the grassy area and the beauty of the mountains became the heart of our family gatherings. The second floor had four modern beautifully decorated spacious king bedrooms, with warm and inviting amenities in every room. Each came with luxurious private bathrooms featuring marble walk-in showers and freestanding soaking tubs, wood beams throughout, fancy faucets and hardware. Everything felt exceptionally high-end. The third floor was a fantastic entertainment space with shuffleboard, card table, TV media area, bar space, refrigerator, ice maker, sink, and plenty of room to gather. Two additional queen bedrooms included a twin bunk in one. Perfect of the young adults and teens. Each floor featured spacious balconies overlooking either the grand drive-up entrance and breathtaking landscape of the trees that surrounded us, or the peaceful backyard, where hiking trails stretched beyond and curious squirrels would venture into view. What made this stay so special was having enough room for everyone to cook, laugh, play, relax, watch movies, and simply enjoy being together. We never felt the need to go anywhere--the estate itself was truly the experience. Perfect bonding time with family. Beautiful, luxurious, peaceful, and incredibly well thought out estate, with so much space inside and gorgeous landscape outside. We are so grateful for the memories and would absolutely return and highly recommend!! Thank you, Grand Swiss Chalet and Destination Big Bear! One of THE BEST unforgettable family vacations we've ever had. We will definitely be back!!

Big Bear is a great place to visit regardless what time of year. It's also above and beyond dog…read morefriendly! This place manages rentals. Incredibly organized, great system for checking in, quick to respond to questions and a delight to speak to when calling. They ensure the properties are well maintained and that your experience will be awesome. Don't hesitate; visit soon!!!

Absolutely 5 star stay. Our Cabin was comfortable, relaxing with outstanding views. The rental…read morecompany was so helpful and answered all our questions. I will recommended using Big Bear Lakefront cabins to all my family and friends.

We stayed @ Raccoons den. Its cozy and clean and to top it all they have amazing view…read more If you have question she answered right away ( Sophia ) Absolutely 5 stars

We had a fantastic experience! Brandon, Leanne, and the entire team were absolutely wonderful to…read morework with. They were incredibly helpful, responsive, and went above and beyond to make sure everything was taken care of. You can tell they genuinely care about their guests and providing a great experience. I would definitely recommend staying with this team and would happily book with them again! Great communication, great service, and an overall excellent experience.

A few clarifications are needed in response to the owner's reply, since it introduces claims and…read moredetails not part of my original review. On the wildlife issue: Whether it was rodent or bat droppings isn't the point -- either way, it's a health and safety hazard, and that's what my review addressed. On timing, we were told cleaning was signed off around 3:40-3:50 PM and we weren't given access to the unit until nearly 4:00 PM. By the host's own timeline, that leaves only a 10-20 minute window for this to have happened after cleaning -- or the unit wasn't properly cleaned to begin with. Either way, it should have been caught before a family with small children moved in. As for the house rules disclosing general wildlife possibility in Big Bear: a blanket disclosure doesn't excuse an active, uncleaned health hazard in the room our kids were about to sleep in. On "solution after solution": When we first called the property's staff, we were told there was no reported active issue at the unit -- no remediation or transfer was offered at that point. It was only after we contacted Airbnb support directly that a possible move to another property came up, and by then we chose to stay with family instead rather than lose more time getting our kids settled. To be clear, we never requested compensation, a discount, or anything beyond the refund for the booking we could no longer stay at and the playpen deposit. The mention of a future discount, and later a free stay at the owner's personal cabin, were both raised unprompted by her staff and the owner -- I only followed up to ask about the discount after her team had already brought it up, and we ultimately declined the cabin offer. On the Venmo/deposit point: This wasn't in my original review because it wasn't relevant to it; the owner raised it. For accuracy: we received both the Airbnb refund and the playpen deposit refund in full. The mismatch was in urgency -- the deposit was requested and paid promptly to get our kids settled, but getting it returned took three follow-up messages over a full day before it was processed that night. On the unannounced visit: While I was upstairs on the phone with Airbnb support trying to resolve this, the host sent an unfamiliar man to the property without confirming who was there or where. My wife and our two young children were downstairs. Regardless of exact positioning, having a stranger show up unannounced during an active safety complaint is not okay. On the personal outreach: We heard nothing from the owner personally until after this review was posted. At that point, she called, left a lengthy voicemail, and sent numerous long texts to my personal phone. Some of what was shared in that contact was inappropriate and unrelated to the situation, and I won't detail it here out of respect for her privacy -- but the manner and timing of it were unprofessional. Our original review reflected an accurate, factual account of what happened. We stand by it and won't be engaging further in the comments.

Melia left my kids stranded and wouldn't let them into the place. She said it was "regulations"…read morebecause the booking was in my name. I suggested to her to give me a refund and let my adult son rebook it in his name so the rules are met. They were already there! She didn't even respond! She kept my money and the kids had nowhere to stay!

Snuggle Bear Cabin...there are only positive things I can say about this deeply wonderful and…read morerelaxing cabin. What I noticed about the location of this cabin was that it was further away from the heavy tourist areas but close enough to grocery stores, restaurants and shops. So if you are looking for peace and quiet this is the perfect getaway from the everyday stresses of life. This cabin includes a living room with a cute fireplace, a small but full kitchen with a eating area, full bathroom (water pressure is good and it heats up pretty quickly), a bedroom with a closet, access to the backyard, a front porch and a cozy loft with a flatscreen TV that I didn't touch once. I was primarily there solo to detox from the busy life of Los Angeles and not to ski since I was there beginning of May. Snuggle Bear Cabin had everything I needed to detox. I laid out my yoga mat and meditation pillow upstairs in the loft and it had an inviting view of tall trees out the window. It was a perfect environment to reflect on life, letting all creative juices flow, read and write. The solitude was exceptionally welcome. The final full day that I was there, my boyfriend came up to join me. And really...all we did was snuggle. I highly recommend this beautiful cabin for anyone to deeply relax and enjoy the natural wonders of Big Bear. Thank you, Melia, for his wonderful experience.

We stayed at Edgewood Mansion for my 40th birthday during New Years Eve. My husband planned the…read moretrip to include my closest girlfriends and their families. From the beginning to the end we had the best experience. The mansion has so much history, is perfect to accommodate multiple families with en suites, huge kitchen, many places to relax, and plenty to do. We had kids from ages 4 to 10. We thought we would run out of things for them to do. Not at all. The mansion is so huge, they had plenty of room to stretch out, the hills on the property provided for fun sledding and snowman building. The adults were either at the sauna, jacuzzi, kitchen, outside in the snow walking the 2 acres of property or just relaxing in one of the many comfy nooks. I highly recommend Edgewood Mansion for any type of event whether it's a birthday trip, family reunion, corporate retreat or any other purpose where you want to feel like you're at home, or provided for like a Queen. The location which is located higher up in the mountains is away from the traffic. The accommodations are immaculate and the concierge services provided by Chantal who was available to us 24/7 before we got there and during, was spot on. We catered instead of cooking which was so much easier on everyone so we could enjoy each other's company versus cooking. Chantal gave us choices and she had Mexican food delivered one night, Italian catered another and on New Years Eve we had a personal chef, Mike who is a master chef create the most delicious surf and turf dinner. We had piles of Alaskan king crab legs and the freshest, tastiest filet. Everything was provided. This was an amazing trip because of where we stayed, the owner Laura who was so accommodating and Chantal who was so helpful. Our friends have not stopped thanking us for coordinating this trip. We all got to spend time together with the kids together and not feeling overwhelmed because everything was at our fingertips. Thank you to Laura, Chantal, Irvin and the maintenance crew, Sherri our housekeeper and the magical Edgewood Mansion.

An absolutely fantastic experience for a vacation. Then property, the house, the eclectic,…read moretimeless, sometimes bizarre, sometimes awe inspiring and generally non-stop entertainment made this rental one of the best. Laura, the owner, does a fantastic job of welcoming you, walking you through the sometimes labyrinthine maze of rooms, and welcoming you to a piece of history. As we travelled during Covid19, the property felt safe, clean and secure and we had no concerns about our health or safety. Highly recommend for people hosting special gatherings, parties, family vacations or special events. Definitely worth it.

5 Kern's Cabin (Kabin on confirmation): The showers did not work correctly, the fixtures are…read morebroken and the water was scolding hot or freezing cold, not to mention plumbed the wrong way so hot is really cold and cold is really hot. This is super dangerous and luckily my youngest daughter did not get burned. There is no reason to allow your water heater to pump out scolding hot water, that is a simple adjustment. Fan in the bathroom is broken upstairs so to get air flow from a shower, you need to open the window which is in direct view of the neighbors living space. How the cleaning service does not notice this is confusing. The towels in the bathrooms are literally rags, all mixed matched, some with holes and super thin. Just a bit odd when you need 4 towels to dry off. The kitchen did not have a decent quality or array of items needed. The dishwasher had a rubber band holding the utensil tray on. The fireplace/living room was why we choose this location so that was as expected. The lingering Christmas decorations were a bit odd but with the overall quality of the property, it makes me think the property is just not either rented often or maintained. And last but not least, while we stayed for 2 nights, keep in mind we were out and about all day, a critter chewed all the wiring in our engine. It definitely was at this cabin since our engine light went on when we were departing on our last day. We assumed it was a faulty sensor since my car is new but as it turns out, $1,067 later, something ate through our engine while it was parked at the unit. And, that $1,067 may not fix it. If it doesn't work, the dealership told me they would need to replace this entire section. I did not bother to ask how much that was going to be. There are signs all over reminding you to not feed critters and you can not use their city issued trash receptacles. They want you to take the trash with you to this local dump which for this cabin, was in a convenient location. Not a big deal they want you to take the trash, but I am assuming the critter issue is a much bigger problem. We also opted to have the trip insurance just in case of weather. Although they cover a wide array of random things, the one thing they have listed as being not covered is.......VERMIN. I notified the management and they responded with a we will look into it. Does anyone else notice there are only 5 star reviews on their Big Bear Cabin website? Good thing we have other options on google & yelp to make a review!

I would never stay with this company again. I rented through Air Bnb. First off, the only reason i…read moreleave this review is to warn fellow renters. Take pictures of the cabin when you arrive and when you leave. The condition of the cabin was OK and i had no major issues during my stay. My problems started two days after i got home. I received a request from the booking agent for $500! The message read: 'Thank you for taking care of the deck repair. Michelle' I responded immediately asking what had happened and that i was unaware of any issues while renting. I feel like this type of communication was rude and absolutely presumptuous that i caused the damage. You see, i went to Big Bear when everything was covered in snow. It had been covered for the last weeks from a previous snowfall, and the snow had not melted yet. When i arrived at my cabin, it was completely covered - including the deck. We were not able to use the deck for this reason. Obviously the rental company did not shovel the snow in between renters. There was no further response from her and she escalated the issue to the AirBnb team. There was no dialogue or attempt to speak with me regarding this, which I believe would have deescalated the situation because i attached a picture clearly showing that the deck was covered in snow/ice. It did not snow while we were there - this was obviously from previous snowfall. The damage pictures she sent looked like a burn marks on the deck. Those burn mark pictures were soaked in snow melt and ice. Obviously this could not have been done by me i my picture shows the deck covered in snow. Till today, after escalating the issue the rental company has not followed up with myself or AirBnb. It is unprofessional and unnecessary to work with your customers this way. This company turned my great vacation into anxiety when i came home. I would never rent with them again. Be professional, do you diligence and don't accuse your renters of damage because you don't adequately check your properties in between rentals. -Renee

Quick getaway to Big Bear for just a couple days. My stay here is just what I needed. Such a…read morebeautiful condo, with a great location. Easy access to the slopes and resort. And close to the fun shopping and great restaurants in the center of town. A lot of space and a wonderful, homey feel. Kitchen is stocked with anything and everything needed for a longer stay. Will be booking to come back with the grandkids and whole family next time. Something I can certainly look forward to.

What an amazing place to stay! Location, location, location. You are right in the middle of…read moreeverything and Snow Summit lifts are at your doorstep. The rooms are comfortable and well supplied with all the pillows and blankets you would ever need. The shower is amazing. Even has a coffee bar! After a fun filled day of Big Bear activites it was great to come back to the condo and enjoy a some time on the balcony or play games on the arcade.

I recently stayed at a cabin through Big Bear Escapes and cannot recommend them enough! From the…read morevery start, their responsiveness was incredible. Any time I had a question before our trip, they got back to me in a timely manner, making the whole planning process completely stress-free. Shout out to Doria for making our stay extra special for my birthday getaway!

We have been using Doria and Big bear Escapes for years. It's a great help to have someone so…read moreknowledgeable about the local area. We always love Doria's recommendations - for hiking trails, where to buy wood for the fireplace, local eateries and more . Always a surprise basket on the counter full of useful goodies. We stayed at grizzly getaway many times. Great cabin with a great Jacuzzi and has all the little things, for example a lighter for the fireplace, wine bottle opener, beer bottle opener, all the small stuff, trash bags, laundry detergent, etc.. We had a great trip this New Year's, and we will see you next year Thanks, Doria

We have been using American Eagle Janitorial for our cabin in Big Bear Lake for cleanings between…read moreguest. The owner has been fantastic and responsive and exactly what we need when we are remote. Aaron and his team have always been responsive and quick to be of help, which we sincerely appreciate, we look forward to using them for many years to come!

American Eagle Janitorial team is awesome! They are professional, personable and willing to work…read morewith the client's needs. They are flexible and willing to accommodate schedule changes. It's always a pleasure to come back home to a spotless , pristine environment. They keep our Happy Place in Big Bear happy!!