Had some tire and alignment issues on 2024 Subaru Outback...Took car to Point S (Bend-North) and received excellent service at a great price. I live in Culver, so its quite a drive but the professionalism is a HUGE plus in my book...I have found my NEW "Go To" tire shop...Plus, will no doubt have additional work performed by these folks...Gr8 Job Guys... read more

Just want to make sure the owner of the Point S in La Pine , Oregon gets this. I trade with the one in Longview, Wa and always have great service. I had to put tire on my Dodge Ram and was staying at the Moose lodge in La Pine, right across the street from the Gills Point S took it there to have it aligned. It was wondering a little so I told Evan. He explained that if they found something it would have to be fixed prior to the alignment. Which I know. They found needing immediate attention needed. Tiered drag link, tiered pitman arm, Alignment. Also Ball joints. And rear shocks. I was willing and wanted it fixed before I left the following Monday. Told them I was free Thursday morning or all day Friday. It was the first of the week. Tristen said he would get back to me. That was Monday morning Tuesday I called him because I haven't herded anything. He said he was waiting on the parts house to get back to him. Never heard another word from this shop. I hate Schwab but from now on I will trade with them when in that area. They have lossed my trust. I spend a lot of time over there. I know I will not recommend that shop. I know Gills also has the same name on one in Bend. Just wanted the owner of both to know the one in La Pine just lost my business and anyone I know in the area will be informed. read more

I made an appointment online due to my check engine light being on. I got a text confirming my appointment, including the reason for the appointment. I showed up and was told that the mechanic who does the diagnostics was off and they could not check my vehicle. I went to O'Reilly and had them run the diagnostic & was told that the thermostat needed to be replaced. I went back to Point S & was told they don't replace thermostats. No sorry, no recommendation on another place to go--I am from out of town, nothing. I called Midas, got a same day appointment & the work was done in no time. They were friendly, efficient & I would highly recommend them. I received a text from Point S a day later asking why I didn't show up for my appointment. Terrible customer service. read more

Gills Point S Tire & Auto - Bend - Appointment confirmation with requested service - Tires Near Me - Bend, Oregon

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Four years ago I got my tires at Point S and was happy with them. I needed new tires recently and called around to get some prices. I was shocked when I got a price from Point S. I ended up getting Nokian G5 tires (same tires & Hazard Warranty package that I had Point S quote). Point S was $380 more than Central Tire on NE 3rd Street for the same tire & road hazard warranty. I need a new sensor for my tire last month and Point S charged me $65. for one tire sensor. Central Tire charged me $45 for a tire sensor. I'm glad I called around for prices! read more

I called to get a quote for a full suspension upgrade but never received a callback. I decided to stop by and ask in person (clearly I was ready to spend money) but "they were too busy and would need to call me back.. (it's been 2 weeks and no callback).. mind you there wasn't a single customer in the lobby. I do understand that tire shops are busy in the early winter seasonal changeovers but come on.. read more

Needed to get tires switched out that I bought online. They did it quickly and were very affordable. Will be going back to them for future tire needs. read more

I made an appointment online six days ago. 70 minutes before the appointment as I was heading out the door with my coffee they called to let me know the tech had been and will be on vacation. They tried to blame it on their computer system when the real blame is on their lack of screening and planning. Anybody with the briefest amount of training can look at scheduling software and verify it against available labor. They didn't care. I took a day off for this nonsense. Management/owner can't even be bothered to spend 2 minutes over the course of six days to check on appointments vs tech availability. I'm a professional mechanic myself and this lack of attention to detail is alarming. Since checking up on their own scheduling software they literally provide access to on their own website is just way too hard for them I would not trust them to properly zip up after using the bathroom let alone work on my car. read more

We were visiting Bend in a rental car and our tire pressure alert signal came on. Three tires were overinflated and one had a leak. Our technician checked all the tires, set the pressure correctly, patched the hole, billed our rental car agency and sent us on our way in less than 30 minutes. Manager Paul and technician Gage were cordial, professional and extremely sensitive to the fact that we were tourists on vacation. I highly recommend this business where service is delivered with a big smile and well wishes on our journey! read more

Most amazing service from Paul. We were trying to leave for 4th Of July back to Boise and we were stressed because our car was smoking. We were worried we weren't going to be able to get in but these guys got us in within 30 minutes. They were super helpful and explained everything to us and we were able to leave knowing our car would Make it back home okay. Thank you so much Paul! You were amazing. read more

I had an excellent experience at the Bend North location. They fixed a very slow leak in a tire that Subaru could not find. in and out in about 30 minutes. And they did it for free, despite me not being a customer before. I will definitely be a customer in the future. read more

Couldn't give them my support enough. They've got amazing service, super friendly staff who treat you with respect. Prices are average but they cary Nokian tires which I prefer. read more

Very helpful and knowledgeable staff. 10/10 customer service! I appreciated their helpfulness and support.

Honestly if I could give more stars I would. Every time I come here, they are kind, reliable and get my cars done quickly. I just brought my car in and turns out they can't fix what's wrong but they gave me a great recommendation on where I could go. Wish every business that I deal with could be like them! read more

Tyler is da man here. Paul's a good guy too, now that I think about it. My company, Higher Ground Moving, uses these guys for all our big trucks and our regular sized vehicles too. read more

I went in for a tire repair at 9am, and I was greeted promptly. A nice gentleman said that he could do the repair, but that it would take until noon. No problem, as I did not have an appointment. I got a call at 1130 saying that it was done. When I arrived, I was told that it was no charge. There was no puncture, but the bead around the tire to the rim was broken. I explained that I should at least pay for something. His reply? No, just pay out forward because the repair was easy enough. That's just good business. Guess where I will be getting all of my tires from now on (I have 7 cars)...and guess where I will refer people to? Great work and thank you for being so professional. read more

Tyler and his team do a fantastic job. They stock a wide variety of tires and offer a storage service. Highly recommend.

Lovely folks who helped us out in a pinch when we got a leak in our tire on the way out of town. Faster and friendlier than other places we've been - we'll be back! read more

Point S tire and auto has always been a great experience! They are speedy and can get you in and out the day of! Tyler has always been extremely professional, patient and kind. You guys are amazing! Thank you! P.s- when you buy your tires here each time you get an oil change they throw in a free tire rotation to make sure your tires will have a long happy life:) read more

Up in Oregon for the week and had bought my filter and oil to do it myself but time was a huge issue. These guys took us in right away. Must be an Oregon thing. People are so much nicer there. The price was great and they actually smile and say thank you. When I build my home in Beatty, this will be my go to. read more

i don't ever leave bad reviews, but the customer service i received from two separate individuals at gill's left such a sour taste in my mouth that after dropping off my car to put on winter tires i decided to pick it back up and go somewhere else. the first man i spoke to on the phone was condescending, which i took for a one off the first time it happened - i understand it's hard times so it's whatever. then after calling again this morning, i was shocked at how rudely i was spoken to by a different person. if i had spoken to a customer in the way he spoke to me in MY customer service job, i'd have been let go. it was enough for me to decide i didn't want to give them my business. i can't speak on the tires or efficiency of their shop, i'm sure those are fine. but customer service was horrendous. read more

DO NOT SCHEDULE AN APPT ONLINE. My boyfriend had made an appt online for an oil change and tire rotation. He called earlier during the day before his appointment to confirm his appt and spoke to someone and they stated to come in at any time since they weren't busy. My boyfriend shows up only to be told that they were SWAMPED and couldn't take him in. He had an appointment that he booked on their website and they said that they weren't supposed to have online appointments on their page. One other worker didn't even know you could book online. They're currently only taking walk-ins and could've made that clear on their website. So inconvenient read more

Highly recommend. Needed 4 new snow tires at 2:45pm after running over some nails. Got there at 3pm. Was gone by 4pm. Great service. And fast. read more

Always our go-to for anything tires. Exceptional customer service and great value. We truly appreciate the lengths these guys go to for their customers, they truly provide the most honest, reliable and quality service. This is the only place we go to for our tires. read more

They put my breakes on backwards and after a month they finally paid the other shop I had to take it to so that my breakes could be put on right the shop couldn't believe that point s did that until point s called them to pay for it what a nightmare experience and also when you blame others for your mistake it makes you look so dumb .my truck is a 2014 f 150 so it's nothing new and shouldn't of happened I took it back 3 times and 3rd time they told me my hub had gone bad lol . Believe me chucks auto was laughing about this one and they also called me about a half hour after I dropped it to tell me the problem don't ever take your vehicle to point s they will cost you extra money and they will not compensate when they screw up these people arnt afraid of a law suit yet . read more

Have been here twice now and had excellent experiences both times. Super responsive and all around pleasant crew to work with. Just this past week I was on my way to a hike on my day off and 10 minutes into my drive the "low tire pressure" warning came on. I felt crushed that the trip I had planned wasn't going to work out, but I called Point S and they quoted me 30-60 minutes for service (meanwhile, Discount Tire said I would've had to drop my vehicle with them for the day). I drove right over, they took my truck in quickly, and had it back out to me with the tire repaired in 35 minutes. In the end, I was able to get back on my way, enjoyed my day in the wilderness, and couldn't have been more grateful. read more

I was referred to Point S for help getting off some locking lug nuts, for which I didn't have the key. Kenny said no problem, and 45 minutes later they had them off and replaced with the non-locking ones I had brought. They wouldn't even charge me! I will be back for tires! read more

I came in from out of town and needed their support. They treated me like I was their best customer even though I deal with point s in portland. They had to give me a new tire ...they did it at no charge :)! read more

This place was awesome! I was treated way better than I have been previously at they other' tire place. They were fast & friendly! Thanks!

Great service and feels personal too! They remember your vehicle info and makes the check in's go smoothly. I got a set of Nokian tires here too and so worth it, thanks for a great experience! read more

Point S is a great place to get tires and wheels at competitor pricing. Hardly any wait and staff is professional and helpful.

I will never go anywhere else! The customer service is amazing. They went out of their way and drove to get the specific light I needed for my car and since it was a little longer wait they didn't even charge me for it. Great prices on oil changes as well. To top it all off they fixed my sunglasses while they rung me up. I was recommended to come here by my aunt who is a big car person so trusted her rec and I'm so glad I did! read more

The tire pressure monitoring system on my car indicated a tire leak. The technician at Gill's Point S assessed the problem quickly without delay. A tire that I had repaired a week earlier near San Francisco was not repaired properly. The technician at Point S removed the old repair and then patched the tire professionally. I was happy with the customer service, the professional repair, the prompt attention to my tire problem, and the reasonable charge. read more

I stopped in during a crisis country trip to get my routine 60,000 mile check up done. They were fast, efficient, and honest. I basically said do whatever you think needs to be done. Their response 30 minutes later was an oil change and tire rotation. They inspected the whole vehicle, said it all looked good and did not try to up sell me with anything. Thanks for giving me piece of mind to continue on with my travels. read more

I'd give this place 0 stars honestly. My relative went in with his truck, a piece of metal had punctured his rear left tire and he was told it would be a 15 minute fix for the hole. We sat outside watching the mechanics walk around, mess with each other and help two other customers before they even started to asses his truck. The mechanic who had taken the truck in wrote down the wrong tire to be fixed and the mechanic working on it had no idea what to do so he spent 30 minutes lounging around helping a lady who drove up and blocked off a car bay. Just horrible customer service up front as well. read more

Disappointed with explanation of additional amount seen on our invoice. Had recent oil change, invoice states $100.59 at top for synthetic Castrol oil change then at bottom under total due it states $103.95 with no explanation for the additional amount. My husband did not notice the differing amounts at the time. When we contacted Point S we were told that there were additional fees(?) and taxes(??) that were applied...these are not listed on the invoice. My husband did purchase wiper blades and had them installed, this was not listed at all on the invoice however the employee did mention he had had that done. We are not necessarily complaining or disputing the amount we were charged however we do think it would be good to have the additional services, fees and taxes listed separately/itemized on the invoice. Having all services itemized on the invoice is also helpful for record keeping for services on our vehicles. read more

I had a tire that had low pressure. I inflated it during lunch. After picking up the kids from school at 3:00, it was low again. I went to Point S for a repair because it is closest. Kenny pointed out that the tires were coming apart, and showed me the defects. They recommended some tires they had in stock, applied a discount, and performed the installation and alignment all within an hour. Timing was key, I needed to be at home to fix supper and they were up to the task. The alignment has a 6 month no questions asked warranty and the Nokian tires are great (60,000 mile warranty and free tire rotations). I feel like the car will be safer for transporting my children through the upcoming winter months because of their attentiveness. read more

The customer service here was dreadful. I called to confirm an appointment after booking an online request and getting an email response from Gills, and for whatever reason the employee on the phone denied that Gills even messaged me back. And even worse, the kid was rude the entire time and wouldn't even give suggestions for other car repair shops. Needless to say I'll never book this place again. read more

Yet again Tyler and the team at point s in bend have pulled it out the hat for me . I will never go anywhere else . They are like family to me and I know I can take my car in and get the very best advice and service and their prices are fare and on point . Exceptional . Thank you . One very happy customer , carly . read more

We're from Vancouver, WA and we take long-weekends in Bend regularly. We had just arrived in Bend for a 3-day stay and our vehicle suffered a flat tire last night. Frantically searching for an open tire shop, we landed at what is now Point S Tire and Auto Service in Bend (after hours). We dropped the car off with Dan on Tuesday night and he said our car would be ready the next morning. Luckily for us the hole was pluggable. Not only did they have our car ready on Wednesday morning as promised, they didn't charge us for the work. Thank you Dan, and your team at Point S Tire & Auto Service. You saved our mini-vacation from a potential disaster. read more

I made an appointment to change over my tires. I selected the option as I was making the appointment to wait while the work was being done. When I arrived there were cars haphazardly parked all over the place. They obviously belonged to people who left their cars in the lot to have the same thing done that I needed, have winter tires put on. They didn't have appointments. This was confirmed by the guy at the desk when I checked in. I am then told that I have to leave my car and come back for it at the end of the day. Even though I have an appointment. How about this as a solution.....when your mechanic is done with the next car of someone who didn't have an appointment, do mine, then go back to doing change overs on people who never mad an appointment. Especially since I have no ride to and from and I rearranged my whole day to accommodate the appointment. It's called good customer service. Something that's lacking at this Point S. read more