Long time with my truck. I had to go ask 3 times if I was ready, they wanted to replace parts that I did not need and I had to pay to be told that the failures of my truck are normal in that year and after 15 days they give me my truck too dirty and in the bill says free courtesy wash $ 0 definitely a bad experience I will have to change dealership. read more

We bought a truck and they asked that we write a review. Dealing with dealerships is often difficult. It is hard to say if we got a deal or not as the salesperson forgot to originally add in the tax and it felt "gamey" but it ultimately seemed like a fair deal. We are overall happy with the truck and they seemed to want to make us happy. read more

BUYER BEWARE!!!! Please do not waste your time coming here. Went in this afternoon and checked out a few cars. After making a final decision, I was ready to purchase one of their vehicles. Once we had sat down with the salesman and given all of our info to run our credit, the sales manager (very rude by the way) explained to us that we HAD to purchase the paint coat protection which was $2500!!! We told him we were not interested it in that & he said "any other car you can get without paint protection, but this one you can't buy it without" so I said ok then we just won't buy it. I'm sure he was bullshiting because after reading all of these reviews, this sales manager tells all of his customers that this paint protection is required. GMC owner should really see that they are losing customers. And people should not fall for this scam! We ended up driving to Capitol Automall and bought our car without being forced into warranties! We will never visit Gilroy GMC ever again. read more

The worst car buying experience I have had to date. I paid cash and they still ran multiple inquiries against my credit, which caused my credit to take a hit. Also they made me wait for 3 hours, the whole wear you down bit. Tried jamming bogus services down my throat which were not provided to me. The clear coat and the security features are all a scam. This place should be shut down or at least fined, hard to know how these people sleep at night. read more

This might be the worst dealership I've ever been. Soooooo rude and knowledge-less, according to our state business regulation, all corporation can buy a merchant for tax free with valid Seller's permit, those guys here they don't know the regulation, that's fine, but they are thinking we wanna escape from taxes, and the Asian sales manager and their teams said a lot bad words to their clients, so Fxxx ridiculous. read more

Just bought my new BMW 328i from this dealership and even though they just opened they offered a great service and customer service . Shoutout to Alice for being an awesome caring sales woman, Fred in the management team for his personable personality & great conversation, and last but not least DJ for his hard work in making sure I got the best deal in town! You guys are the best! I am loving my car. I will def recommend this place if you are thinking of getting a car. read more

Folks at Gilroy GMC are very helpful & friendly. They've helped me with all I needed - even took my car in last minute for the auto butler & they did not turn me away. I would have given them 5 stars but the salesperson & sales manager that helped me are no longer at the dealership & they were AWESOME! (So it's really 4 1/2 stars) read more

This was my first time buying a car (370z) and Ray Edemann was there to help from the start. He was extremely patient throughout the entire process. Ray went out of his way to make sure my parents and I were satisfied with the price and more. read more

Called and asked if they had a car available I was interested in. They said they still had it. I drove 50 miles from my house to the dealership only to find out they did not have it. "Just sold it" they told me.... and of course, they tried to sell me something different and more expensive. Check your integrity. read more

Took my truck in twice to get nothing done! I was supposed to get a simple diagnostic done and they didn't do a single thing besides park my truck in their lot. I took it in 2 different days from 9 am to 5:30 pm and they didn't even bother to call me or update me on what was going on because they never did anything! They also told me I would have to leave it over night 30 minutes before they closed and that they didn't have any loaner vehicles! I AM NEVER COMING BACK TO THIS PLACE!!! PEOPLE I RECOMMEND YOU GO TO GREENWOOD CHEVROLET IN HOLLISTER OR GILROY CHEVROLET BUT FOR SURE STAY AWAY FROM THIS PLACE!!! read more

Emailed about a truck and its rebates. Email reply was for me to call. So I called 4 times twice to dealer and twice to his cell, once I am with a customer can I call you back. I said sure. no call back. When I emailed and ask for managers number he said oh sorry I thought you were in the system and I could not find your number. Never could find out about rebates. Was not going to drive 6 hours with no information. Not very professional. read more

I talk to them over the phone to bring my trade-in to buy a 2018 Chevy suburban he listed the cheapest on the market but this is the catch he'll make you to come to his dealer he will give you achieve the amount of money for your trade-in and when you do the numbers you'll find out he has $1700 Add on for paint protection which is already on the car and you have no choice to avoid the $1700 so totally false advertising not worth the trip wasted my time highly not recommend it avoid this dealership read more

I'd say 0-5 but have to put something to post a review. Horrible general manager. Michael doesn't make time for his clients and doesn't keep his word. Overall a horrible place to do business. Look to another dealership for your needs. read more

Had a really good experience buying a car here the staff was super helpful and friendly. Very Informative and walk me through the process so it was very easy to understand. Ask for Ray read more

Words cannot express how grateful and thankful I am. HUGE shout-outs to Dwayne + Sam!! Came in on Sunday to look for a car and after a few conversations and explanations on what car would be better suited for my lifestyle, ended up purchasing a car. Dwayne made it possible for me to get my car detailed (free of charge), sad thing was that I did leave the dealership with only one key, no spare. BUT when I came in today to get the car detailed, brought up to Sam that I was looking to purchase an extra key for my vehicle, guess what he didn't charge me either!!! Don't worry it gets better, on my way to Gilroy today a rock hit my windshield, cracking it in two places asked Sam if it were possible to get it fixed and was told that the person that normally does the windshield isn't in today. After running a few errands came back, not only was my car clean, and was given an extra key but Sam made it possible for my windshield to be fixed FREE OF CHARGE as well!! Gilroy Buick + GMC has my heart, and you know I will be back for all of my car maintenance services as well!! read more

We needed to add another vehicle and since we had such a great experience before we decided to go back. We love working with Shaheeda! She is your must go to salesperson. She is so easy to work with. She listens to your needs and helps you find the right vehicle for you and your budget. If you're on the hunt for new vehicle Shaheeda is you're girl! read more

I purchased an SUV on 5-27-20. One key was missing (see my original review). It took months until I finally got the second key. It was a very frustrating experience! After all the lies I prepared a lawsuit against the company. As a first step I sent the owner a letter of demand. I assume that he knew that he would not stand a chance in court. So, I finally received the key and the key was programmed at his expense on 8-28-20. What should have taken less than two weeks took more than three month! Just awful! read more

None negotiable. Went to buy a truck I had been sent a quote but when we arrived they claimed we didn't qualify for all the discounts. They were only giving $6,000 off but we drove to the Salinas GMC and they had $8,000 off all gmc trucks. We bought the truck we wanted same day brought it home. Wasted my time driving 1 hour all the way to Gilroy based on not true prices advertised. Very low inventory. read more

Alice asked me to do a yelp review because it helps so here it goes: got my vehicle home after purchasing it / trading in my truck, washed it up really nice and found 3+ dents and one huge scratch on the front bumper that they tried to "cover up" the major scratch on the bag I was told "we can't fix that" they also sold the car KNOWINGLY with a bent key, so I hope it doesn't break in the ignition bc they want me to spend another $150-200 on a key. Rude. Told her the issues with the car and my concerns and she did not care at all. Would not recommend buying vehicles from this place, ever. read more

Nathan is the best!, He was patient, espcially with my crazy kids running around and he even kept them entertained while I was talking to the finance department. Although we didn't leave with a vehicle, I definitely recommend BUICk GMC, the guys were so nice and very helpful. They really went beyond and helped me with my children and made sure we got everything we needed. read more

I had a great experience with Jason the salesman. He answered all my questions and was friendly to communicate with.

Doing our homework, we went to this dealership and inquired about a 2021 Sierra 1500. We were told that we couldn't stack incentives for being a first responder even though the "Sales rep" didn't even know how to look into it. Didn't even check our credit after and we came back as 865 at Seaside GMC where we did end up purchasing our truck. Shame on you for not supporting your first responders or the efforts we make to keep you safe. read more

I recently purchased a new car. Duane was awesome. Great customer service.

The car that I had been stalking online for about two months was down at Seaside Volkswagen. It finally dropped to a price that I was willing to pay. I went to test drive it two Saturdays ago and told them that I would be back to buy it the following Saturday. They traded it to Gilroy Buick GMC the following Tuesday and up went the price... I went down to Gilroy Buick GMC without an appointment and was greeted by Ray. He was super friendly and got the car out for me to look over. He quickly realized that I knew way too much about this individual car to have not seen it before. I told him that I had test drove it with Seaside Volkswagen the prior Saturday and they had then traded it and that I was willing to sign on the dotted line that day if he could give me the price they had had it at the last Saturday. He checked with his manager and said that since I had seen that price at one of their sister dealerships, they had to honor the price. I had spent the entire week preparing an argument for why I should get the car at the price I saw at their sister dealership but I didn't even need it. It was funny in a way, when Ray came back from speaking with his manager, I was fully prepared to make my argument and then he said his manager had said ok and I had to ask him twice to make sure I had understood him correctly. As a female with a female friend trying to buy a car, Ray made my experience so pleasant compared to my previous trips to other dealerships where they had completely ignored me or only talked to my boyfriend, when I was purchasing the car. I would highly recommend Ray as your go-to salesman at Gilroy Buick GMC. read more

I dealt with Alex in service. He was awesome, kept me informed from start to finish. I never had to call once. Although was not able to complete all recommendations I appreciate the fact he did pressure me, was totally respectful and friendly. I will return for vehicles needed maintenance. 5stars .thank you! read more

My wife and I went to this dealership to trade in a car that we had previously purchased there. The car we had was great, but it was definitely time for a upgrade. We had no idea what to do or what to expect because neither of us had traded in a vehicle before. It felt like all the stars were aligned when Desan greeted us when we entered. We felt at ease right away. He listened to our wants and needs and answered every question we asked. At the end of the day my wife and I drove away in a brand new beautiful car. Honestly, if it wasn't for Desan's knowledge we would have been totally lost. read more

Great service and everyone was super nice. Pleasant truck buying experience. Thanks Omar!

Hey new owner...do yourself a favor and get a new Sales Manager. I called in and asked the specifics of a car. I fist spoke with a sales associate whom confirmed the car I was interested in had the specifics that I wanted. Just to double check since I was driving over 45 mins to view the car with infant twins I decided to call back to confirm. This time I got the sales manager Moose whom again confirmed the car had what I was looking for. I explained that I was driving far and had babies so I needed to make sure this info was correct. I drove 45 minutes in the pouring rain with infant twins only to get there and "surprise" the car was NOTHING like both the sales associate and MANAGER had confirmed. It was a simple question, does the car have leather and bucket seats. They both said yes, however it didn't have either. Moose, the Sales Manager could care less that he gave me false info (am I really supposed to be surprised here) only saying the pictures online were false. Ummm hello the car is on your lot! It's YOUR responsibility to double check what you're telling your customers is accurate. What a horrible leader/manger. He could have easily placed me on hold or called me back once he double checked. But that would require him to actually work. After spending 3hrs there trying to work out a deal, I ended up walking away. As I did, Moose was shouting figures at me as I was walking out the door. How unprofessional and desperate for a sale. Not surprising the figures continued to drop the closer I got to the door. Typical! I do give kudos to Jeff the sales associate who assisted me on this day. He was genuinely apologetic for me receiving false information from the day before and the inconvenience it caused. He tried to assist me but his manager Moose was to much of a jerk for me to stay. Anyways I'm headed to DGDG where I should have just originally gone and whom has far superior customer service! read more

Had recall problems with my 2016 GMC Yukon that addressed the rear brake lights intermittently going on or off. I had the right go out back in May of 2020 and now the left one is doing the same. Service advisor David Garcia helped with getting this taken care of fast on my appointment day. He had me in and out fast and with a car wash. Thanks David for your service! read more

Great experience. Went back after going to several lots and found a great deal and helpful team. Thanks Duane Disalvo for your help. We love our car read more

I recently visited just to see what my options would be on a trade in. Bob was quick to answer all of my questions and even though I didn't feel ready to make a deal today I'll definitely go back when I am ready, and talk to Bob again! read more

Just bought a used car from the dealership and Mo couldn't have made it easier! Gave us all the information on the car and the car buying process was amazing thanks to him. read more

if i could rate this dealership negative stars i would!! please do not do business here especially under there new ownership/management!!!!! i drove all the way from napa to gilroy after negotiating on a 2020 gmc truck and as i arrived on the day agreed upon with a cashiers check for the truck they decided to sell it right before i arrived!!!! they conduct shady and unethical business and they will try and run your credit and finance you and control the financing in-house so they can get every single dollar from you, beware!!!! go to your bank first do not finance with them or even bother shopping here!!!! worst service ive ever experienced!!!! mcdonalds has better service than this place!!! and educated employees!!! beware of this sales manager!!! read more

Gilroy Buick GMC - DO NOT BUY FROM THIS DEALERSHIP!!!! - Auto Repair Near Me - Gilroy, California

See all

We were shopping for a 2018 year end sale GMC truck, but after talking to a couple of dealers the truck we wanted was not available. We had chatted with Jessica via email and decided to make the trip to Gilroy. They had the exact truck we wanted as a 2019, and they were able to make us a great deal (less than quoted on a used 2018 we'd found or the new 2018 we'd tried to find). They had 2 on special and we feel like we won the lottery with their professional response to all our needs. Great team to work with. read more

Extremely misleading sales tactics and forced dealer mark ups. Was planning to buy a car advertised on their website and wanted to make sure it was still available before driving two hours to get it. When I called I was told they needed to disclose that the car had been fitted with $1700 of mandatory alarm and paint protection stuff that could not be removed. They said they could not sell the car for the price listed on their website. This is not mentioned anywhere on their website or their AutoTrader ads. Glad I at least called before wasting even more time with their shady operations. read more

This was my boyfriends best car shopping experience. Right away when we got there, someone came to help us. We had called before hand for a vehicle that was seen online. It didn't have pictures, so we weren't sure what exactly we were getting into. The truck had already been pulled forward and was ready to check out and test drive. The man who helped us, Jef was very nice. He was never pushy and always kept us informed of what was going on and how the process worked. He was even kind enough to offer us food from that day. They had catering for the employees, but offered us some too! Jef then handed us to the finance team who were also very informed and never pushy! Would definitely recommend coming to this dealership if you're looking for a truck at a great price, experienced team and welcoming family feel. My boyfriend loves his truck, thank you! read more

First I wanted to thank Sam, Jared, and Mike as they did an excellent job of making the car buying process enjoyable. I especially want to thank Farhad Amiri (our salesman) he listened to our needs and found us the perfect car within our budget! Thanks for everything Farhad. We are going to use Gilroy GMC as a long term dealer for our growing future needs. read more

Beyond rewarding purchasing my first truck here. This dealership has outstanding customer base recognition in my book. I've visited several dealerships and none have compared. Shaheeda Ali greeted us with open arms and was superb honest throughout the whole process. She went above and beyond our expectations, and would like to thank her for that! You can feel overwhelmed and uncomfortable when making a purchase but not here and we thank you for that. We would also like to thank Mike (Manager) and Rudy (Finance) in the purchase process. read more

Recently decided to purchase a vehicle on my own for the first time and was glad to find a used car at this dealership for a decent price. The car was sold in very good condition with low mileage. Overall I was very pleased with the service provided by Jefrey and would highly recommend you check out this location if you're in the market for a new car. read more

My husband and I bought a mew Acadia from the best sales guy ever. He was no pressure, answered all of our questions, was laid back and super helpful. De San Riley is the man to go to! We also had a great finance guy Angelo Salas. He finished our paper work fast and got us out the door in our new SUV. Thanks guys you were great. My hubby is going back for a truck now! read more