Dusty put no effort into my highlights. They are streaky, not blended well. I have a wedding coming up, the prices do NOT match quality at this salon. Btw, my aunt did a better job on my hair and she used boxed dye and has no experience as a hair dresser. read more

Ginger Root Hair Salon Inc - Hair Salons Near Me - St. Charles, Illinois

Had a great haircut by Kirsten today at ginger root. Loving My new hairstyle. I'll def be back. read more

Dusty was one of the best stylists I've had! She did an amazing job on my hair and I left looking like a new person. The salon itself is in a great location and has a relaxed atmosphere. I will definitely be back! read more

Dusty is great!!! She is a very talented stylist and will do great work with your hair! Salon is welcoming, chic, great location, a lot of services to choose from for all your hair care needs! read more

Everyone is so nice and I never have to wait past my appointment time. I always walk out satisfied with my haircuts and/or colors. Just remember to bring cash for a tip. read more

I have been a client for 20 years and have always been extremely happy. They carry quality lines of hair and skincare products at reasonable prices. I can always count on a great haircut and friendly service when I visit Ginger Root! A great location conveniently located in downtown St. Charles! read more

This salon only got a better ratings when Jamison Collante was there . I'll have to follow him to trendsetters salon now to get my hair done. read more

I went in there to get a haircut for my granddaughter and inquired about color/cut for myself! Got a rude eye-roll when I asked about pricing for myself! I'm older and she really didn't want to be bothered with me! I've been a homeowner and taxpayer her for 20 years-so much for trying to support local businesses! Nasty attitude-we walked out! read more

Extraordinarily unimpressed with the lack of professionalism and common courtesy displayed by what was "my" salon at one point. Do note the use of the past tense. I'm sure some of the stylists that remain there give a decent haircut, but I'd rather support an establishment that maintains decent customer service. read more

Read the other reviews - perhaps the owners have changed since 2009...this place is now on the river in St Charles. I found it to be VERY overpriced, ie over $60 for a cut and blow dry is ridiculous! The prices state "starting at..." they make it very clear when you call to bring cash for tips but do not make any mention that different stylists charge different prices. My mistake for not clarifying. The cut was not what I asked for in any way, I came home in tears. I am on about my 5th salon but this will be my first and only trip here! read more

I see Jameson and he is absolutely AMAZING!! He really listens to what you want and his haircuts look incredible. He really takes his time to perfect what you are looking for and asked for. GO SEE HIM NOW!? LOL read more

My daughter applied for a job there and got a call saying she got the job. The owner said he would call her back in a few days with a schedule. He never called back! My daughter called twice with no return call. She went in to talk to him and the front girl told her they had hired someone else. We both are glad she didn't get the job now. It's not the place for her. If no respect now what would it be like if she worked for him. read more

Went in for an updo and the stylist spent 30 minutes quickly putting my hair up and did not do the style I asked for. After spending $105 including tip, my hair fell completely out an hour and a half later before my event even started. After calling 4 different times and leaving messages to inquire about a refund, I have still not received a call back. Each time we called, there was no manager or owner available to discuss my issue and no one ever followed up. After finally hearing back on facebook, they said they did not offer refunds and that I should have come back for the stylist to redo my hair. Unfortunately, I was hard pressed on time and this would have not worked for me to have to go back in for the stylist to fix her work. In the end, I paid $105 for a service I did not receive. read more

Love this salon!! All the girls are so sweet and love my hairdresser Dana!!! She knows how I like my hair - never have to tell her - just how much to cut off. Ladies - does anyone out there have a hairdresser like mine?? read more

Jameson is primo! He is the only one I'll let cut and color my hair.... there is no going back..... super detailed .... super talented and also just a great guy read more

Laura is the greatest and she was so helpful. I have been to other places in the area and it has been less then pleasant. I have been told you can't go this with my hair or they hack it off. She was patient and explained the process. It was wonderful read more

I absolutely love Ginger Root Hair Salon! I have been there twice for a color and cut, and Christie has done a fantastic job both times! First of all, I love that Ginger Root is an Aveda Salon, and an affordable one at that. The atmosphere is very open and comfortable, and I have never had to wait when I have been there for my appointments. Christie is an expert with color. The first time I went in, she took me back to my natural color and hid all of my highlights. The next time, I wanted highlights back for summer, and she added just the right shade to my dark brown hair. She also cut my hair both times exactly how I wanted. I really enjoy talking with her, and she is extremely friendly and knows the latest trends in hair. I will definitely be going back to Ginger Root Salon, and I am happy that I have finally found the right salon for me! read more

Upon walking up to the salon you're greeted by a motorcycle and the nicest receptionists ever. The decor is trendy, chic, with a hint of masculinity. ( the tool box work stations are SUPER cool). Alexis is my stylist and she does an amazing job every time. Could not ask for more in a salon ! Returning customer forever . read more

If I could give zero stars for Ginger Root Hair Salon Inc., I would! Having many years of customer service experience myself, this salon is FAR from having friendly service. I am SO GLAD that I DID not choose this salon for my wedding! After reading the other reviews I am so glad that I didn't even waste my time going there for a trial, which they never called me to schedule. ( now I'm so glad!) Any salon that is still doing "pin curl" on adults....is far behind when it comes to hair. BEWARE TO BRIDES- the owner is VERY RUDE, and VERY UNPROFESSIONAL. HE REFUSED to admit that his staff made a mistake and never scheduled me for a "trial" for my wedding hair". I thought they didn't want my business- but instead, when I called to verify that the appointment wasn't scheduled or to cancel in case it was HE CHARGED ME for canceling. HE ALSO THREATENED THAT HE "COULD" CHARGE ME FOR EVERYONE'S CANCELLED APPOINTMENTS which would have been around $900.00!!!! BEWARE BRIDES----HE WILL YELL AND BELITTLE YOU. This is NOT the place to go- they have HORRIBLE customer service. Their staff told me that they would need my credit card to have for the "day of " services". THAT was LIE- they do it so they can charge your card if you cancel!! I have no problem paying if it were MY FAULT, but this problem was due to their unorganized system and I just COULD NOT BELIEVE and "OWNER OF THE SALON" would speak in such a manner. If he's losing business and is angry about it....maybe he should re assess his salon. If you have a cancellation policy- then you should state it multiple times if it's "so important to your salon", not in the fine mini print on your website. From my management experience they need some major training at their front desk and the shop owner SHOULD not be in the service industry. From the sound of the other reviews- maybe they should brush up on the absolutely lovely trend of "natural soft curls/hairstyles for current weddings. Get it together Ginger Root Hair Salon Inc. You'd never make it in NYC or L.A. read more

Just left and I'm really disappointed. I had an appointment with Dusty, but she was running over an hour behind. No one bothered to call and tell me that. I was asked if I wanted to wait or have someone else cut my hair. I chose to have someone else do my hair because I really needed to get my hair cut and didn't want to wait. Well, my haircut is very average and they really need to update the pricing on their website. For the cut I got, it was very overpriced.also need to let people know that they don't allow you to put the tip on your card. Overall, for a place that requires your credit card to hold an appointment and says they will charge you if you cancel less than 24 hours in advance.... their service could be a lot better than it is. I wanted to talk to the owner and was told he was too busy and would call me. He never did. No customer service skills here whatsoever. read more

Terrible service and rude staff who lied about the prices ahead of time. They are unable to properly color hair and refuse to admit their mistakes. I recommend you go elsewhere. Unbelievable. read more

They charged me $34 for a 2 year olds haircut who has barely any hair. The owner was insanely rude to me when I asked about this price. This isn't the city!! Unreal. I would never recommend this place to anyone. read more

My friend was getting married down the street from this salon so on the big day, we went there for our hair and makeup. The girls there not only did a terrific job, but they were very attentive and went out of their way to make sure we left there completely satisfied and looking our absolute best. If I lived in the suburbs I would have myself a new salon. Unfortunately I live in Chicago so that's quite a trek for a haircut but I just wanted to make sure I got the word out about them if you live in the area. Great service, great stylists....would highly recomend. read more

After living in downtown Chicago for several years, I somehow became unphased by $60-$75 haircuts. When I moved to Geneva I wanted to find an upscale salon, and decided to check out Ginger Root. I was prepared to pay at least $55 for my cut. Nope - $42 for a cut and blow dry. What a deal It's a beautiful salon, the stylists are young and hip, and they use Aveda products (they don't push products on you either, which is nice). I've gone three times now for a cut, and on my last visit my stylist gave me a $20 off coupon for color service for my next visit - nice deal! Highly recommended. ** Note - the address on this listing is wrong. Ginger Root is on State St. in downtown Geneva - not Randall Rd. Phone # is correct, though. read more

Highly recommend Laura at Ginger Root. Did a great job on my hair. Easy going, nice to chat with during the cut. Reasonably priced. I've tried about 10 salons in the area and will be sticking with this one. read more

Wow, I read some of the reviews that have been posted, I was very surprised by the negative comments.I had a great experience with Laura, I have had some terrible with other salons. My experience with Laura was great I have naturally curly hair that I wear straight and Laura seemed to understand the challenges with that. I felt that they are reasonably priced, and I also sent my husband there the next day, and they did a great job for him. I will be going back as well as taking my daughter very soon! read more

I get my haircut by Jameson and have for years. Have followed him to this salon. He's WOnDERFUL with both men's and women's cuts. He does my Moms hair as well and has made her look at least 15 years younger. The salon has a nice fresh feel. Everyone is always very nice. read more

I just had my hair cut/colored by Jameson & he did a fantastic job! I showed him a picture of the color I wanted and he matched it perfectly. He really listens to his clients & makes sure he follows through with their desires. The salon has a very friendly, fun & clean atmosphere. If you're looking for a salon in the STC area, try this one out! read more

Very good men's hair cut with Mimma. Nice modern facility in heart of downtown st Charles. Only recommendation would be some soft seating in waiting area. read more

Ginger Root Hair Salon Inc - Hair Salons Near Me - St. Charles, Illinois

I followed my stylist here from another salon in another city, he's THAT good. Ginger Root is a refreshing change from the previous salon I went to. There's no overbearing pressure to buy product and services. I've been to Ginger Root about 5 times and have experienced a high level of professionalism and courtesy. I've read the other reviews and I'm not sure why they've had issues in the past. It seems maybe a couple hormonal brides have issues.....That surely doesn't reflect on the salon. read more

The best haircut I've found in the tri-city area with a very friendly and accommodating owner.

This place is now on State St in Geneva...great place, up to date stylists, aveda products...what more do you need?

Not sure what salon some of these people went to but my experience at Ginger Root has been stellar! From the moment I walk in I feel pampered and I get their full attention. My hair has not looked this great in years and I was given easy instruction on styling. I find myself looking forward to my next appointment and cannot say enough about the staff and their professionalism! read more

Ginger Root has been my hair sanctuary for over 6 years now. I have a crazy work schedule so I have had to use serveral of their stylists due to when I can come in and I'm always had a fantatic experience. The stylists are talented professionals and they really do make you feel welcome as well as looking amazing! The Aveda color has given my hair so much luster and shine. I would trust anyone at Ginger Root with my hair! read more

Very very un-flexible! I made 7 hair appointments back in Dec. 2008 for my wedding in the Spring, they called me the day before the wedding to verify that everyone was still coming in. I told them everyone but my Husbands mom would be there, his sister has been really sick and in and out of the hospital his mom needed to keep an eye on her. So they told me that I was responsible for her hair appointment and I would have to shell out the money for her hair even though she could not make it. I went through the roof! Seriously?? you can't wave one appointment?? I requested that they call the owner and ask him to wave the fee the owner refused as well. They told me that they still have my credit card info and that I would be billed for her when I come in. So I cancelled my card that day and found another place last minute to do our hair. I was very very disappointed with the way I was treated on the phone by the receptionist and the Manager that I spoke to. I will never go there again or recommend them! read more

Had a great facial yesterday by Dana! She used Aveda's anti- aging line and it was wonderful. So relaxing and my skin looked and felt great afterwards. Can't wait for the next one! read more

if it were possible to give this establishment and their staff 0 stars, i would. my friend and i went there yesterday to do the 2nd triall run-through for her wedding hair. the 1st time she went, she came home with goldi-lock curls pinned randomly in the back of her head. it looked as though someone had thrown a ball at the back of her head, and the curls were the ripple effect of said ball. being the kind, patient and self-reflective individual she is (she's a teacher), she didn't want to hurt any feelings, but expressed that she wasn't totally behind her wedding updo. she made another appt. at this appt, she requested i come along for a second opinion and to ensure she did not end up looking like an adult version of an american girl doll. the bride to be came with another set of pictures, and specific instructions to not have the spiral curls. unfortunately, that is the only skill laura has for wedding hair. she was 15mins late, she didn't listen (this lack of attentiveness was already notated in another yelp review)jum,, and my friend ended up with the ridiculous curls she requested to not have. my friend told her a simple blow out might be the solution, and laura then said she had to leave in 15mins. my friend finally spoke up and said she didn't like her hair, and was concerned that she didnt't have more time to schedule a 3rd run through since it's a 5hr round trip experience when coming from chicago, and then added and "now you have to go" as in "now you have to leave because you have another obligation" that this is a problem for my friend. laura took this way out of context, had become combative and ripped the smock from my friend. my friend quickly got up to run to the bathroom and compose herself so she could go cry away from the public eye. i went to the front counter to ask about payment. i figured there would be some discount, or refund, but the two rude goons behind the countered said in an apologetic tone that services were rendered and we'd have to pay. i told them the services that were rendered wasn't what she wanted. they then argued that she did like her first run-through since logical reasoning and fairness is not their strong suit. the mere fact that she had to come for her 2nd run-through and was crying the bathroom wasn't enough evidence that the customer wasn't happy. their motto is the customer is wrong, and tendril curls are the bee's knees when it comes to wedding hair. i also have to add that laura told my friend on several occasions that what she wanted for her hair is "dated". dear laura, tight spiral curs are "DATED". blue eye make up and feathers are DATED. if you're a bride, save yourself the insults that will most definitely come from this horrendous business. stay away from laura, tina that has overly processed hair (tina: your hair is orange - that is a clear tip off that your hair treatment went WRONG), and ginger root salon so you can keep your sanity and $92 for 30mins worth of time . BOGUS!!! read more

I got a basic lip wax there today. I feel I was overcharged. The website says the service starts at $16. I was charged $19 because an experienced stylist did my lip wax? I feel this service should be a flat rate. I will not be returning. read more

I hadn't found a salon I liked since moving here last year. Stephanie at Ginger Root cut my hair beautifully. I have thick Asian hair and she made it look beautiful, light and shiny. I recommend this place if you live in the far western suburbs. read more

Extremely disappointed with my experience at Ginger Roots. The stylist was not attentive, rude, and late. She made no attempt to understand what I was looking for in a cut and color. I walked out of the salon with a haircut that aged me 10 years and was 3 inches shorter than I specified. And to make matters worse, it cost me nearly 200 dolalrs for this disappointing experience. I won't be going back. read more