I never do reviews, but this place needs to go away or hire competent employees. It took the waitress 10 min to come to the table. When she did we placed our order for salad, pasta and a THIN crust pizza. We wanted our salads first, they got to the table 30 min later with the pasta....and the pizza we never got. The salad was good, pasta was mushy and the sauce had no flavor. After waiting over an hr for the pizza we decided we had enough. Our waitress was nowhere to be seen, we had to hunt someone down to ask for our ck, again waited over 10min...never got it. Finally we dropped cash on the table and walked out. I can't imagine the service during busy hrs. We were there at 8:30pm. Never going back for basic food with horrible service!!! read more

I'd really like to give this place a better review because the employees and management were all very nice but clearly out of their element. This location just hasn't figured out how to provide a minimal level of service. Do not waste your time until they figure it out. We love the Chicago location and knew this location would take some time to deal with crowds and work out the kinks, clearly we should have waited longer. Was told an hour wait but if we preordered the pizza it would be ready when our table was so we pre ordered. Waited the hour for a table. Then waited 2 hours more for the pizza to come. After 2 hours of waiting I wanted to leave but manager assured us it was coming out. The only small plus was that it was clear we weren't alone. Everyone seemed to be waiting 90 minutes or so for pre ordered pizza. We probably should have left after 2 hours. The pizzas eventually came out and the BBQ chicken was excellent and hot. The pepperoni pizza was just okay and like warm. Despite being friendly, the service was awful the entire evening, hardly any refills or check ins during really long wait. Can't imagine coming back anytime soon. read more

Our family decided to try giordanos for the first time and when we called to order a pizza to be delivered we told it would be here at a certain time. After 2 hours we called and and they said the pizza had not been made yet. After three hours we called to ask for a manager since they already charged us, and he said they would make fresh food and have it delivered. 30 minutes later we received what seemed like day old pizza and cheese balls that would bounce off the floor. The food was a disgrace and I wouldn't feed it to my worst enemy. Never did we ever get an apology and they still tried to charge us. What a joke. Stay as far away from this poorly ran and poor grade quality food establishment as you can. We have multiple families here that will be writing the same review. What a joke. read more

Food was fabulous, but that is expected.. my surprise tonight was how attentive and accommodating our server Clark was. He went above and beyond to surprise and delight us at every turn! Bravo! read more

Their Parmesan fries are incredible.. but I went there with my friend and ordered two thin crust cheese pizzas. It took a long time to get to our table and when it did, my friend's cheese pizza had a single pepperoni on it which he was allergic to. They took it back and took so long to make a new one that we ended up leaving before it got to the table. read more

We were offered to place an order prior to being seated; hostess said it would save our party of 4 at least 20 minutes. Great suggestion, which we all appreciated since we were told it was going to be a 30+ min wait. When our pizza was brought to our table , our waitress had a difficult time slicing the pie. Turns out we were served a half cooked pizza . They microwaved our sliced pieces and put our remaining pizza in the oven to continue to cook. Staff didn't charge us, appreciated the offer- but the thought of serving an undercooked frozen pizza- not so much. We'll stick to takeout read more

It was awesome pizza and awesome service. It's definitely worth the wait!! Pizza when served has melted cheese a mile high!!

I have been wanting to stop by for a while and was so glad I did. I've eaten at Giordano's in Chicago many times and this was every bit as good. Had a deep dish sausage and pepperoni and will definitely be back. read more

Great pizza - best in DSM! Enjoyed the meat lovers on thin crust today! I purchased for lunch so we can snack on it all day. It heats up well. Yummy!!! read more

I got the steak sub and mom got an individual pan pizza. Both were fantastic. Then I ordered it for delivery a couple days later. Got chicken parm and a thin crust sausage mushroom.......again fantastic!!! It's packed from the minute they open till the minute they close it seems like. Their signature deep pan pizza takes (a minimum) of 40 minutes to make, which our waitress politely let us know in advance. Thank you! Definitely going back. Great experience! read more

Great food. Great people. Even better service. My kids love it and it provides a little bit of my home town Chicago.

They are a new business and therefore a work in progress. Ordered delivery and it arrived 45 mins after its delivery time so the pizza and wings were lukewarm, missing the condiments parmesan, and the ranch. I will actually go to the restaurant and try again. read more

We were so excited to try this pizza and it was worth the wait, however when we placed our order we selected a 6:50 delivery time. At 7:15 we called asking if our pizza would be delivered any time soon and they informed us it had just left. The garlic bread we ordered was left at Giordanos so unfortunately we were not able to enjoy that with our pizza. We might consider giving them another try but we definitely won't do the delivery option. read more

Caitlin took great care of our table this past Tuesday Nov. 5th! One of our pizzas came out later than the others and she made sure it was taken care of, which was no big deal. Look forward to coming back! read more

We settled on a hand tossed pie. We were in a bit of a hurry so didn't go for the deep dish. Good chew and very flavorful sauce. Lots of toppings. Still took a bit for the pizza, but worth the wait. There are a number of bad reviews due to service. Our service was great. Our waiter was at our table a number of times during our visit and being our first visit he answered all of our pizza questions. Looking forward to stopping back to try the deep dish. read more

I haven't even eaten the pizza yet and already have a bad taste! Did an online order 2HOURS before the time we wanted to pick up. Got there at 6:30 for our pick up time and waited, and waited over 30 minutes!!! I get that it's supper and busy but they knew about this two hours prior they need to be putting the pizza in an hour before the time. I'd be surprised if this place lasts long with that kind of service. What makes it worse is that we were meeting up with friends for supper that have small kids we haven't seen in years. Now we can't see them as long since it'll be close to their bed time by the time we get there. This is not acceptable, on top of that we didn't get an apology for the wait, my husband waited forever and didn't complain. I guess if you order online pick it up 45 minutes later than your time!!!! I'm certainly more likely to go to Chicago location for this pizza instead. I get that this is new but it's been open for a few months and this has been an issue when looking at other reviews. read more

Giordano's - Arrived 30 minutes late with a dirty box. Receipt says 6:30 carry out, no apology for the delay either - Pizza Near Me - West Des Moines, Iowa

Service was amazing. She was on top of it. Checked on us several times. The cheesy breadsticks were the best thing we had picked. Very flavorful. I went wrong with the chicken Florentine. The Alfredo was so bland and flavorless. The chicken was good, but the sauce ruined it. Had to mix in marinara to make it edible. Maybe their pizza is better. read more

Great pizza, but overpriced and awful service. We've ordered delivery 3 times. First time was great. 2nd time our pizza never arrived and it took a few phone calls to get our money refunded. They did add a $50 credit to our account due to the inconvenience. So a few weeks later, we decided to give them another try and use our $50 credit. Our order finally arrived 50 min later than it was supposed to, pizza and cheese balls were cold. We're done with this place. read more

This place is rocking! Full house on Wednesday. Great pizza. Great service and the patio is really cute

Amazing lasagna! Best in town. The dry rub wings are a fav too. Unique to the area thanks for bringing Giordano's to West Des Moines!!!!

As a chicago transplant, I'm a deep dish snob. And I have a very high opinion of the chicago Giordano's, so my expectations were high. And they were met HEAD ON. The CID level of the sauce, the bite of the sausage, the buttery crust, the perfect balance of toppings and not too much cheese. Down to the cheesy garlic bread. The taste is EXACTLY the same. The staff are just attentive enough without being intrusive. The service was good considering how long it takes deep dish to cook. Expect to wait 45 minutes for your deep dish pizza. That's how long it takes. Come have dinner with friends. Enjoy the the company. Have s night out. It's worth every second. Trust the fat girl, this is the good stuff. read more

Went here for a quick lunch with a friend. We each got a personal deep dish pizza which tasted great and the pizzas only took 10-15 minutes to bake! We were in and out fairly quick for lunch which was nice if we were in a rush. Each pizza came with the side and was under $15 with a drink! I think this a neat addition to the Jordan Creek area and I hope it continues to do well. I am excited to go back for dinner sometime!!! read more

Went to get deep dish pizza, was told to wait in the car for a short period of time and asked if we wanted to pre order. We pre ordered the deep dish pizza and was told it would be 45 minutes. So we ordered deep dish pizza and stayed in the car. The 20 minute wait that they said, they never texted us to come inside and when we went inside to check if everything was okay, we saw people who went there after us getting seated. The hostess then told us that she waa 'about to text us to come in'. So we got seats and keep in mind it's already been 20 minutes out of the 45 minutes of the pre order. The waitress comes to us and says that she will put our order in after we get seated. What was the point of the pre order then? Well after 55 minutes our order was nowhere and it came almost after an hour. We asked for silverware multiple times and weren't given any. Then one person (not our server but who also works there) gave us our silverware. When we complained to the manager about all this, he didn't even apologize once. I'm never going back to this place again. read more

We arrived and were told 20min wait for aa table, reality was 50min. Food took another hour and spaghetti was bland and deep dish pizza was all bread and dry. Not great. Disappointed. read more

THE BEST PIZZA I HAVE EVER HAD. my friends and i road tripped from california and got take out from here (deep dish). i've been to a lot of pizza places in my life but nothing compares to this, even the places i went in italy. 100% RECOMMEND! read more

Giordano's - Deep dish - Pizza Near Me - West Des Moines, Iowa

Only a 2 rating because of the food. Ordered the spaghetti w/meatballs. Food was great and the pizzas looked very good but the service was pathetic. No one at the hostess station when I arrived so I sat at the bar. Waited about 5 minutes and was about to leave when someone asked if they could help me. Ordered a beer, water and dinner but had to ask for the bar to be wiped off where I was sitting. Food came in a timely fashion but no one filled my water and I was only asked once if I needed anything. There didn't seem to be a dedicated bartender. Atmosphere of the place was terrific but it was apparent why it wasn't full of people. Only took the time to do this because it could be a really nice place. read more

Food was decent, but the service was horrible. When we went in, they were full. So we pre-ordered our food and waited in our car. We were told the wait was 10-15 minutes and after 25 minutes we decided to walk in as we saw other people walk in. The hostess saw us and said she was "just about to text us in". As our server took our drink orders, she only then put our pizza order in. I don't know what was the meaning of pre-ordering then. It took them a solid hour from then to bring our order. Even at this point we were still somewhat satisfied with our experience. But after serving the pizza they forgot to give us silverware. We asked our server for silverware and then a different server. They each walked by us 3 times with no response and then I walked up to a host and asked for silverware and he immediately brought us cutlery. Our server finally shows up with some plastic cutlery and makes an excuse about running out of silverware as we are 5 minutes into our eating. When the floor manager comes up to us, we tell him about our sloppy and slow service and yet he refused to apologize or take any responsibility for their terrible service. I've been to the original Giordano's in Chicago and honestly this location is a great shame to it's name. No wonder this place has such poor reviews online already. I just hope people don't make misconceptions about the chain after their experience at this location. read more

It's great to have another Chicago deep dish option in town. Giordano's has a perfect buttery crust, toppings are fresh and sauce has a great flavor. This location still has some kinks to work out with service, particularly timing. Everyone seems to understand they have to order ahead and may have to go in the queue, but I've waited far beyond the scheduled time our pizza was supposed to be ready more than once. We will wait awhile for them to work out their new location kinks before we try it again. read more

I ordered the chicken pesto pizza - thin crust. It was great. Good pesto without being too garlicky and yummy crust. I only gave 4 stars because they serve Pepsi products and I much prefer Coke. read more

Worst pizza I've ever tasted. Bland crust. Added Parmesan, crushed red pepper and garlic. Still tasted like cardboard. Very little meat. Delivery was 30 minutes late. read more

Best Deep-Dish Pizza ever a small Meat,Meat more meat pizza is enough for the Whole family of course if you get the Chicago Deep dish style pizza Very good 10/10 read more

Went two to three weeks after open for lunch with coworkers. We all ordered personal deep dish. They got my order wrong and every pizza was luke warm. Really disappointing since this was supposed to be the deep dish of all deep dish pizza. It's a joke, there are so many other great pizza restaurants in Des Moines. It's not deep dish, but Caseys is better than this joint. If you want a great deep dish pizza go to F&O's or Wig and Pen. read more

Long wait, 1 hour 45 minutes. Was impressed that you could put in your order while you waited and that it would be placed when your table was ready. However, it was another hour before we got our food. Chicago Stuffed Pizza....needs a lot of work. It was not very stuffed and was like warm. Chicken Parmigiana was good. Be a while before possibly trying again. read more

I love the food here but went to order a pick-up today and noticed a covid fee. I didn't finish my order because I don't agree with that. The pizza is high enough in price and other places do not do that. read more

I rarely write reviews but thought my experience was noteworthy. Our to go deep dish pizza order either was lost in the shuffle or somehow misplaced. The carry out counter and restaurant were as busy as they could be. The stuffed crust pies take 45 minutes so when things go wrong the result is an extra 45 minutes to get the pizza you came for. Two of the managers personally apologized and made sure the mistake was noticed. They made things right and did their part to see we will return for another go. Very satisfied with their response and politeness. We will be back soon. Also, the wheel was just as I remember in downtown Chicago. Fantastic. read more

This is the worst restaurant I have ever dealt with. My 1st experience was awful and was supposed to be given a credit to my account via the store manager, however when I tried to call in an order the credit was not on the account. After a long and annoying stint of trying to place the order, the order was finally placed and now I wait. Two hours later, I tried to call and find out where my order was I was placed on hold for over 10 minutes, I hung up called back as I was on hold again they called me. Told me they burned a lot of pizza's and had to remake many, on of which was mine, bit they wouldn't charge me for it, I told them I wasn't supposed to get charged in the 1st place due to the bad service I had the 1st time, the woman on the phone said I don't know what to tell you, do you want the pizza or a credit. I told her the pizza. So now I will wait and see if Giordano's will make this experience right! read more

Giordano's - Giordanos dinning area - Pizza Near Me - West Des Moines, Iowa

We've been the Giordano's in Chicago a couple of times, so when we heard it was coming to Omaha we were so excited! It hasn't happened yet...hopefully one day. We were in Des Moines for the weekend and seen that they had one so my husband had to go! We were coming out of a very busy weekend of baseball and we were ready to eat and drive home to Omaha. Walking in on a Sunday night it was not very busy, plenty of tables open and seemed to have plenty of staff walking around working. We were told it would be 30 minutes for a table, but we could order right away while waiting...so we decided that wasn't bad so we ordered and waited. Even though we are still not sure what the hold up for a table was?? We waited almost 45 minutes before we asked about our table and they had forgot to seat us...so they seated us then right away. We got drinks right away, but didn't hear anything on our pizza. We finally asked about the pizza after sitting for almost 30 minutes to make sure they hadn't forgot to put our order in. We were told the kitchen was backed up, but our waitress offered to go ask when our pizza would be coming out. We were updated that ours would be soon...we ended up waiting a total of an hour and 40 minutes from walking in the door to getting our food. Such a bummer...we were tired and ready to go home. The pizza was good as always, but I do think a little rushed as it didn't seem to be cooked completely. Overall it wasn't a great experience. read more

Pizza was average, waitress was great, had a surprise "covid" charge on our bill...not sure how they came up with this extra charge and/or if it is a % of the bill , a flat fee or per customer??? Not posted in the restaurant and when I inquired the manager stated I could find the explanation/info on the website...I didn't seem to find anything about an extra covid charge on their either...just an interesting add to our already pricey pizza. read more

Friendly staff! Food was great! Excited for the frozen deep dish you can buy and take home!!! #WDMTOGO

Usually have great service and their Greek salads are very tastey. But I'm not enjoying parmesan cheese on my Greek salad tonight. Where's the feta? read more